BEST WESTERN PLUS GATINEAU OTTAWA

131 Rue Laurier, Gatineau, QC J8X3W3 Canada (CAN)
3.5 Star Downtown Hotel
45.4332-75.70948
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Average
3.5/ 5

Based on 346 guest reviews

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  • Indoor pool in hotel
  • The Avg. Group Saves 10.6%!
  • Access to gym on-site
  • Hotel has 133 rooms
  • 9 floors in property
  • Check out time: 12:00 NOON
  • Hotel has an eco-friendly policy
  • Groups & Meetings rating of 10.0/10
  • Hotel has 6 meeting rooms

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Room Types

Check Rates 1 King Bed Blcny Rivrvw Wireless High Speed 42inhdtv Refrigerator
Non-Smoking
Check Rates 1 King Bed Exec 42hdtv Refrigerator Bathrb
Non-Smoking
Check Rates 1 King Bed Exec Rivvw 42hdtv Refrigerator Bathrb
Non-Smoking
Check Rates 1 King Bed River View Wireless High Speed 42in Hd TV Refrigerator
Non-Smoking
Check Rates 1 Queen Bed Handirm Wireless High Speed Iron 42inhdtv Refrigerator
Non-Smoking
Check Rates 2 Double Beds Balcony River View Wireless High Speed Internet 42 Inch High Defini
Non-Smoking
Check Rates 2 Double Beds Blcny Rivrvw Wireless High Speed 42inhdtv Refrigerator
Non-Smoking
Check Rates 2 Double Beds River View Wireless High Speed 42in Hd TV Refrigerator
Non-Smoking
Check Rates 2 Double Beds River View Wireless High Speed Internet 42 Inch High Definition TV
Non-Smoking
Check Rates 2 Double Beds Wireless High Speed Internet Iron and Ironing Board 42 Inch High Def
Non-Smoking
Check Rates 2 Double Beds Wireless High Speed Iron 42in Hd TV Refrigerator
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 King Bed Blcny Rivrvw Wireless High Speed 42inhdtv Refri
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 King Bed Exec 42hdtv Refridgerator Bathrb
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 King Bed Exec Rivvw 42hdtv Refridgerator Bathrb
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 King Bed Exec Rivvw Balcon Refridgerator Bathrb
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 King Bed River View Wireless High Speed 42in Hd TV Refri
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 1 Queen Bed Handirm Wireless High Speed Iron 42inhdtv Refr
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 2 Double Beds Blcny Rivrvw Wireless High Speed 42inhdtv Re
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 2 Double Beds River View Wireless High Speed 42in Hd TV Re
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate 2 Double Beds Wireless High Speed Iron 42in Hd TV Refridge
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Execsuite Seplvgrm Sofa Bed Micrfg 42hdtv
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Rivvw Execsuite Sofa Bed 42inhdtv Refridg
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 Queen 1 Double Micrfg Wireless High Speed 42 in Hd
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 Queen Bed Full Kitchn Wireless High Speed 42in HDT
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 Queen Bed Wireless High Speed Micrfg Sofa Bed 42 i
Non-Smoking
Check Rates Standard Room 1 King Bed Balcony River View
Non-Smoking
Check Rates Standard Room 1 King Bed Refrigerator
Non-Smoking
Check Rates Standard Room 1 King Bed Refrigerator River View
Non-Smoking
Check Rates Standard Room 1 Queen Bed Accessible
Non-Smoking
Check Rates Standard Room 2 Double Beds Balcony River View
Non-Smoking
Check Rates Standard Room 2 Double Beds Refrigerator
Non-Smoking
Check Rates Standard Room 2 Double Beds Refrigerator River View
Non-Smoking
Check Rates Standard Suite 1 King Bed with Sofa Bed Refrigerator and Microwave
Non-Smoking
Check Rates Standard Suite 1 King Bed with Sofa Bed Refrigerator River View
Non-Smoking
Check Rates Standard Suite 1 Queen Bed
Non-Smoking
Check Rates Standard Suite 1 Queen Bed with Sofa Bed Refrigerator and Microwave
Non-Smoking
Check Rates Standard Suite Multiple Beds Refrigerator and Microwave
Non-Smoking
Check Rates Suite 1 King Bed Execsuite Seplvgrm Sofa Bed Microwave Refrigerator 42hdtv
Non-Smoking
Check Rates Suite 1 King Bed Executive Suite Separate Living Area Sofa Bed Microwave and Refrige
Non-Smoking
Check Rates Suite 1 King Bed River View Executive Suite Sofa Bed 42 Inch High Definition TV Ref
Non-Smoking
Check Rates Suite 1 King Bed Rivvw Execsuite Sofa Bed 42inhdtv Refrigerator
Non-Smoking
Check Rates Suite 1 Queen 1 Double Microwave and Refrigerator Wireless High Speed Internet 42 in
Non-Smoking
Check Rates Suite 1 Queen 1 Double Microwave Refrigerator Wireless High Speed 42 in Hd TV
Non-Smoking
Check Rates Suite 1 Queen Bed Full Kitchn Wireless High Speed 42in HDTV Refrigerator
Non-Smoking
Check Rates Suite 1 Queen Bed Wireless High Speed Internet Microwave and Refrigerator Sofa Bed 4
Non-Smoking
Check Rates Suite 1 Queen Bed Wireless High Speed Microwave Refrigerator Sofa Bed 42 in Hd TV
Non-Smoking

Local Attractions

.4 miles from city center. 0 kilometer(s) from Jacques Cartier Park 0 kilometer(s) from Hull Marina, departures for Ottawa River boat cruises .4 kilometer(s) from Museum of History (ex-Civilization) .4 kilometer(s) from la Maison du Citoyen

Verified Reviews of Best Western Plus Gatineau Ottawa

Below are the verified reviews from guests that we have booked recently:
"Minutes from Heart of Ottawa"
Overall Score4.0/ 5
Great rate and a little dated, but clean. Kid friendly, especially the pool. Will stay at this hotel again.
(Group coordinator, booked 11 rooms), from CA flag
29-Oct-2015 Verified Review, stayed from Fri Oct 23 to Sun Oct 25 2015 at a C$115.00 group rate (6% discount).
"It was a good stay with good staff."
Overall Score4.0/ 5
The hotel was clean and comfortable. It was not "fancy" but we weren't looking for fancy. Our team had a floor to ourselves so the kids had a great time going room to room and having fun. They loved being able go to the pool during the day and evening. The beds were wonderfully comfortable, the rooms were clean. The building is older and the rooms and hallways were a little small but with the tournament our soccer team was in and the wonderful weather we had, we were out and about all the time either playing a game, shopping or site seeing. The location was perfect. We'd just walk across the bridge to everything in Ottawa or go to the parks or museums in Gatineau/Hull. The staff was very polite and friendly and addressed any concerns promptly. The fact that the majority of the team and parents did not speak French was not an issue at all. If our team has to travel to the Ottawa/Gatineau area again, we would not hesitate to book with the Best Western Plus Gatineau. We were very well treated.
(Meeting planner, booked 30 rooms), from US flag
21-Jul-2014 Verified Review, stayed from Fri Jul 18 to Sun Jul 20 2014 at a C$120.00 group rate.

Summary of Verified Reviews

Good to know

  • Poor access to parking

    “Underground parking is very steep” “Narrow parking”

  • Wonderful sightseeing

    “Close to museums and attractions” “Also very convenient for museum”

  • Noisy

    “Noisy stay.” “Roadside motel”

  • Great view

    “King size bed with city view” “Beautiful view of river”

Review highlights

Service

82/100
409 reviews

Friendly service and great reception. Service acceptably professional, with acceptable housekeeping and decent restaurant service. Room service is poor.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
375 reviews

Great location. Expensive, terrible parking. Central location with ok shopping but excellent sightseeing.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Room

55/100
546 reviews

Decently clean rooms with okay minibars. TV's, beds and views are impressive. Outdated, dilapidated rooms with poor A/C. Small rooms and dirty bathrooms. Tiny, poorly-furnished rooms. Bad kitchenettes and balconies.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Value

50/100
167 reviews

Poor value for money. Expensive breakfast and dining.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

WiFi

47/100
16 reviews

Bad internet service.

“Wifi password did not work”

Food

45/100
117 reviews

Overall dining experience is OK but the food is lacking. Expensive, uninspired menu.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

40/100
96 reviews

Overpriced, subpar breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

32/100
108 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Adequate terrace.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Wellness

25/100
8 reviews

Poor wellness & sports facilities.

“No hot tub” “No sauna”

Bar

21/100
24 reviews

Bar is not good.

“No beer selection” “Bad coffee” “Bar was closed”

Vibe

14/100
124 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel. Good for business people. Good choice for a city trip. Fine for a budget trip.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 49% by couples, with a score of 79

Good to know

  • Unfriendly atmosphere

    “Hotel seemed sketchy”

  • Small bathroom

    “Bathrooms were tiny”

  • Bad internet service

    “Wifi password did not work”

  • Wonderful sightseeing

    “Close to museums and attractions” “Also very convenient for museum”

Review highlights

Service

85/100
103 reviews

Efficient, friendly service with a nice reception.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
81 reviews

Great location with excellent sightseeing. Expensive, terrible parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

63/100
34 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Cleaned patio door” “Everything was clean” “Clean environment”

Value

56/100
37 reviews

Fairly good value for money.

“Included everything” “Free Wi-Fi” “Ala carte expensive”

Room

56/100
125 reviews

Old, run-down, acceptably clean rooms. TV's, beds and views are impressive. Awful A/C and furniture in small rooms with tiny bathrooms.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Comfort

52/100
79 reviews

Relatively comfortable, with good beds. Small rooms and bathrooms, with terrible A/C and too much noise.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

WiFi

49/100
7 reviews

Bad internet service.

“Wifi password did not work”

Food

43/100
27 reviews

Food and menu are not great.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

42/100
17 reviews

Bad breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

34/100
27 reviews

Unpleasant entrance area and buildings, but nice grounds.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

17/100
27 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 59% by families, with a score of 74

Good to know

  • Expensive breakfast

    “Had to pay breakfast”

  • Bad furniture

    “Didn't have chairs” “Old fixtures”

  • Expensive parking

    “Underground parking is very steep” “Had to pay for parking”

  • Bad air conditioning

    “Ac wasn't working” “Air conditioning was a bit loud”

Review highlights

Service

80/100
75 reviews

Friendly, acceptably professional service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
72 reviews

Great location with excellent sightseeing. Expensive, terrible parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Value

48/100
33 reviews

Poor value for money. Expensive breakfast.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Comfort

48/100
54 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Ac wasn't working” “Noisy stay.” “Window is tiny”

Room

45/100
100 reviews

Rooms acceptably clean, but needing maintenance, with bad bathrooms. TV's, beds and views are impressive. Small, outdated rooms with bad A/C and furniture.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Food

45/100
17 reviews

Food and menu are not great.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

39/100
19 reviews

Overpriced, subpar breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

31/100
23 reviews

Poor buildings and an uninspiring entrance area.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

12/100
28 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 56% by solo travelers, with a score of 76

Good to know

  • Poorly-maintained rooms

    “Ac wasn't working” “Worn out carpeting”

  • Bad breakfast

    “No continental breakfast” “No breakfast”

  • Nice TV

    “Large flatscreen TV” “Big flat screen”

  • Old rooms

    “Old fixtures” “Old carpet”

Review highlights

Service

84/100
25 reviews

Friendly service and great reception.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
22 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Comfort

53/100
17 reviews

Small, noisy rooms but comfortable beds.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

Room

47/100
38 reviews

Badly-kept, old, small rooms with poor bathrooms. TV's, beds and views are impressive. Room cleanliness is acceptable.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Value

45/100
11 reviews

Poor value for money.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Food

45/100
9 reviews

Food is not good.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

38/100
10 reviews

Bad breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

27/100
7 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

11/100
10 reviews

Poor vibe. Hotel is outdated.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 66% by business travelers, with a score of 66

Good to know

  • Fantastic service

    “Superb customer service” “Excellent friendly staff”

  • Great location

    “Close to museums and attractions” “Also very convenient for museum”

  • Friendly service

    “Excellent friendly staff” “Staff very helpful and professional”

Review highlights

Service

79/100
14 reviews

Generally good service, though professionalism is only so-so.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
12 reviews

Great location.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

66/100
11 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Everything was clean” “Clean environment”

Room

57/100
18 reviews

Room cleanliness is acceptable.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Value

53/100
10 reviews

Fairly good value for money.

“Free Wi-Fi” “Ala carte expensive” “Not worth the money”

Amenities

33/100
5 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

16/100
5 reviews

Poor vibe. Hotel is outdated.

“Building is old” “Old fixtures” “Old carpet”

Good to know

  • Expensive parking

    “Underground parking is very steep” “Had to pay for parking”

  • Poor access to parking

    “Underground parking is very steep” “Narrow parking”

  • Noisy

    “Noisy stay.” “Roadside motel”

  • Bad air conditioning

    “Ac wasn't working” “Air conditioning was a bit loud”

Review highlights

Service

78/100
128 reviews

Friendly service with great reception but subpar housekeeping.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

70/100
116 reviews

Great location. Expensive, terrible parking. Near to downtown with good options for sightseeing.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

63/100
41 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Clean environment” “Clean sheets etc”

Value

48/100
65 reviews

Poor value for money. Expensive breakfast and dining.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Comfort

48/100
94 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Ac wasn't working” “Noisy stay.” “Window is tiny”

Room

46/100
170 reviews

Dilapidated and cramped rooms and bathrooms. TV's, beds and views are impressive. Below average furnishing, balconies, and A/C. Room cleanliness is acceptable.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Food

46/100
50 reviews

Food is not good. Expensive, uninspired menu.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

37/100
18 reviews

Overpriced, subpar breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

35/100
31 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Bar

21/100
6 reviews

Bar is not good.

“No beer selection” “Bad coffee” “Bar was closed”

Vibe

13/100
25 reviews

Poor vibe. Hotel is outdated.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 22% by couples, with a score of 80

Good to know

  • Wonderful sightseeing

    “Close to museums and attractions” “Also very convenient for museum”

  • Small rooms

    “Rooms are very small and over priced” “Bathrooms were tiny”

  • Poor access to parking

    “Underground parking is very steep” “Narrow parking”

  • Great reception

    “Personnel at desk were helpful” “Front desk were friendly and helpful”

Review highlights

Service

84/100
47 reviews

Friendly service and great reception.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

73/100
42 reviews

Great location with excellent sightseeing. Expensive, terrible parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

65/100
14 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Everything was clean” “Clean environment”

Room

54/100
51 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms, bad A/C, and unpleasant bathrooms.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Comfort

53/100
35 reviews

Relatively comfortable, with good beds. Cramped, noisy rooms with poor A/C.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

Value

51/100
17 reviews

Fairly good value for money.

“Free Wi-Fi” “Ala carte expensive” “Underground parking is very steep”

Food

44/100
18 reviews

Food and menu are not great.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

40/100
5 reviews

Bad breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

35/100
12 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

17/100
8 reviews

Poor vibe.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 52% by families, with a score of 74

Good to know

  • Hotel is outdated

    “Older facility” “Older building”

  • Noisy

    “Noisy stay.” “Roadside motel”

  • Expensive parking

    “Underground parking is very steep” “Had to pay for parking”

  • Bad amenities

    “No Patio Door” “Building needs updating”

Review highlights

Service

79/100
21 reviews

Friendly service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

73/100
19 reviews

Great location. Expensive, terrible parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Pool

57/100
5 reviews

Ordinary pool.

“Indoor pool is clean and well maintained” “No jacuzzi” “Dirty pool”

Comfort

50/100
23 reviews

Excellent beds, but all-round comfort is lacking, with noise issues and bad A/C.

“Ac wasn't working” “Noisy stay.” “Window is tiny”

Room

50/100
34 reviews

Room is not nice. Excellent beds and great views. Bad bathrooms and A/C.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Value

49/100
12 reviews

Poor value for money.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Food

45/100
6 reviews

Food is not good.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Amenities

35/100
9 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

12/100
5 reviews

Poor vibe. Hotel is outdated.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 24% by solo travelers, with a score of 77

Good to know

  • Bad breakfast

    “No continental breakfast” “No breakfast”

  • Poor vibe

    “Building is old” “Old fixtures”

  • Food is not good

    “Ala carte expensive” “No evening meal”

  • Great location

    “Close to museums and attractions” “Also very convenient for museum”

Review highlights

Service

82/100
11 reviews

Friendly service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

76/100
9 reviews

Great location.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Room

48/100
17 reviews

Bad rooms with terrible bathrooms.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Food

48/100
5 reviews

Food is not good.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Value

46/100
7 reviews

Poor value for money.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Breakfast

36/100
6 reviews

Bad breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Vibe

12/100
5 reviews

Poor vibe.

“Building is old” “Old fixtures” “Old carpet”

Good to know

  • Poor value for money

    “Ala carte expensive” “Price was OK, a little high”

  • Fantastic service

    “Superb customer service” “Excellent friendly staff”

  • Room is not nice

    “Worn out carpeting” “Bathtub doesn't drain”

Review highlights

Service

79/100
2 reviews

Fantastic service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Value

56/100
4 reviews

Fairly good value for money.

“Free Wi-Fi” “Ala carte expensive” “Price was OK, a little high”

Room

55/100
5 reviews

Room is all right.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Review highlights

Room

49/100
9 reviews

Room is not nice.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Good to know

  • Wonderful sightseeing

    “Close to museums and attractions” “Also very convenient for museum”

  • Poor access to parking

    “Underground parking is very steep” “Narrow parking”

  • Noisy

    “Noisy stay.” “Roadside motel”

  • Hotel is outdated

    “Older facility” “Older building”

Review highlights

Service

83/100
273 reviews

Staff is very friendly but not that professional, with mediocre restaurant service. Room service is poor.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

77/100
249 reviews

Great location. Expensive, terrible parking. Central location with ok shopping but excellent sightseeing.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Room

58/100
351 reviews

Badly maintained, mediocre rooms. Great beds in clean rooms, with wonderful views and nice TVs. Small, outdated rooms with bad A/C and furniture. Poor balconies and dirty bathrooms.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Value

52/100
98 reviews

Fairly good value for money. Expensive breakfast.

“Reasonable price” “Free Wi-Fi” “Ala carte expensive”

WiFi

48/100
11 reviews

Bad internet service.

“Wifi password did not work”

Breakfast

44/100
70 reviews

Overpriced, subpar breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Food

44/100
64 reviews

Bad overall dining experience with a bad menu.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Amenities

29/100
75 reviews

Subpar entrance area and ancient facilities, but wonderful grounds.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Wellness

28/100
6 reviews

Poor wellness & sports facilities.

“No hot tub” “No sauna”

Bar

22/100
18 reviews

Bar is not good.

“No beer selection” “Bad coffee” “Bar was closed”

Vibe

13/100
92 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 53% by couples, with a score of 76

Good to know

  • Expensive parking

    “Underground parking is very steep” “Had to pay for parking”

  • Bad internet service

    “Wifi password did not work”

  • Small rooms

    “Rooms are very small and over priced” “Bathrooms were tiny”

  • Comfortable beds

    “Bed was fantastic” “Bed was excellent”

Review highlights

Service

82/100
54 reviews

Efficient, friendly service with a nice reception.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

77/100
38 reviews

Great location with excellent sightseeing. Expensive, terrible parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

65/100
19 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Everything was clean” “Clean environment”

Room

59/100
67 reviews

Relatively clean but needing maintenance, with small rooms and subpar bathrooms. TV's, beds and views are impressive.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Value

56/100
20 reviews

Fairly good value for money.

“Free Wi-Fi” “Ala carte expensive” “Parking fee sucks”

Comfort

52/100
42 reviews

Small, noisy rooms but comfortable beds.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

WiFi

49/100
5 reviews

Bad internet service.

“Wifi password did not work”

Food

44/100
8 reviews

Food is not good.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

42/100
8 reviews

Bad breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

32/100
13 reviews

Poor buildings and an uninspiring entrance area.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

15/100
15 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 66% by families, with a score of 71

Good to know

  • Old rooms

    “Old fixtures” “Old carpet”

  • Expensive breakfast

    “Had to pay breakfast”

  • Bad furniture

    “Didn't have chairs” “Old fixtures”

  • Hotel is outdated

    “Older facility” “Older building”

Review highlights

Service

82/100
53 reviews

Adequately professional and very friendly service with good reception.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

76/100
49 reviews

Great location with excellent sightseeing. Poor access to parking.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Comfort

50/100
29 reviews

Small, noisy rooms but comfortable beds.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

Value

49/100
19 reviews

Poor value for money. Expensive breakfast.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Room

48/100
59 reviews

Dilapidated rooms and bathrooms. Beds and views are impressive, but cleanliness just so-so. Cramped, old rooms with unsightly furniture.

“Worn out carpeting” “Bathtub doesn't drain” “Closets unusable”

Food

45/100
11 reviews

Food is not good.

“Ala carte expensive” “No evening meal” “Burnt sausages”

Breakfast

39/100
17 reviews

Overpriced, subpar breakfast.

“No continental breakfast” “No breakfast” “Conventional breakfast”

Amenities

28/100
14 reviews

Poor buildings and an uninspiring entrance area.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

13/100
22 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 87% by solo travelers, with a score of 71

Good to know

  • Noisy

    “Noisy stay.” “Roadside motel”

  • Poor hotel buildings

    “No Patio Door” “Building needs updating”

  • Bad amenities

    “No Patio Door” “Building needs updating”

  • Friendly service

    “Excellent friendly staff” “Staff very helpful and professional”

Review highlights

Service

84/100
13 reviews

Friendly service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

74/100
13 reviews

Great location.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

68/100
7 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Everything was clean” “Clean environment”

Comfort

53/100
11 reviews

Decently comfortable but very noisy.

“Ac wasn't working” “Large flatscreen TV” “Noisy stay.”

Room

52/100
19 reviews

Room cleanliness is acceptable.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Amenities

27/100
6 reviews

Poor hotel buildings.

“No Patio Door” “Building needs updating” “Scruffy carpets”

Vibe

12/100
5 reviews

Poor vibe.

“Building is old” “Old fixtures” “Old carpet”

Ranked top 66% by business travelers, with a score of 70

Good to know

  • Clean rooms

    “Clean sheets etc” “Cleaned balcony”

  • Great location

    “Close to museums and attractions” “Also very convenient for museum”

  • Fantastic service

    “Superb customer service” “Excellent friendly staff”

  • Poor vibe

    “Building is old” “Old fixtures”

Review highlights

Service

80/100
12 reviews

Fantastic service.

“Superb customer service” “Excellent friendly staff” “Staff very helpful and professional”

Location

75/100
11 reviews

Great location.

“Close to museums and attractions” “Also very convenient for museum” “Location was excellent”

Cleanliness

66/100
9 reviews

Room cleanliness is acceptable.

“Cleaned patio door” “Everything was clean” “Clean environment”

Room

56/100
13 reviews

Room cleanliness is acceptable.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Value

47/100
6 reviews

Poor value for money.

“Ala carte expensive” “Price was OK, a little high” “Expensive hotel”

Vibe

17/100
3 reviews

Poor vibe.

“Building is old” “Old fixtures” “Old carpet”

Review highlights

Room

53/100
6 reviews

Room is all right.

“Excellent water pressure” “Worn out carpeting” “Bathtub doesn't drain”

Review Semantics by TrustYou

Customer Reviews of Best Western Plus Gatineau Ottawa

3.5 out of 5. Based on 346 guest reviews , Average

Property Description

Of all Gatineau hotels, the BEST WESTERN PLUS Gatineau-Ottawa Hotel and Conference Centre is Gatineau's only waterfront hotel offering spectacular views the Ottawa River, Parliament Hill and other famous landmarks in Ottawa. Best Western Cartier Hotel features a prime location less than 1 km from downtown Ottawa, Conference centre facilities and onsite catering to accommodate groups from 10 to 250 people. The hotel offers 133 non-smoking rooms and suites just steps away from major attractions including the Canadian Museum of History and Jacques Cartier Park. Enjoy free high speed wireless internet in both our conference centre and hotel rooms. Other complimentary amenities include the business centre and cardio fitness facility and make the most of your stay with a swim in the hotel's heated indoor swimming pool. The award winning BEST WESTERN PLUS Gatineau-Ottawa also invites you to enjoy the on-site restaurant Café 131 offering a wide range of culinary tastes.

Green Sustainability

Green Key Eco Rating Program = our hotel was awarded 3 keys

Details / Other Expenses

Check In: 4:00 PM
Check Out: 12:00 NOON
Year of Last Renovation: 2013
Floors: 9
Rooms: 133
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 133
Handicap Rooms: 1
Suites: 11
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 6 View Spaces
Meeting Space: 5000 sq. feet
Banquet Space: Holds 270 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 2.0 Km
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 7AM-11AM & 530PM-930PM
Pool Info:
Indoor heating swimming pool - saline filtration system Hours of operation: Monday to Friday 5:30pm to 9:30pm - Saturday 9am-9:30pm - Sunday 8am-12pm - However, at the time of group booking, client may ask to adapt the hours of operation for his group. Size: 37'x17'
Policies / Expenses
Cancellation:
Individual - By 4PM on the day of arrival Groups : 30 days before arrival date
Nightly Parking: 10
Typical Group Deposit: 25%
Total Taxes: 14.97%
Total Misc Fees: $3.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 3.00 Per Night
GST: Goods and Services Tax: 5.00 GST %
PST: Provincial Sales Tax: 9.95 PST %
Parking Fee: 12.00 Per Night
Rooms Wireless Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Food and Beverage Service Charge: 15.00%
Banquet Labor Fees: 18.00 Per Hour (3 hour Minimum)
Banquet Bartender Fees: 20.00 Per Hour (3 Hour Minimum)
Chef Attendant Fees: 30.00 Per Hour (3 Hour Minimum)
Avg. Buffet Breakfast Cost: 6.95 Per Person
Avg. Plated Lunch Cost: 18.00 Per Person
Avg. Plated Dinner Cost: 24.95 Per Person
Avg. Buffet Dinner Cost: 17.95 Per Person
Morning Break Cost: 5.00 Per Person
Afternoon Break Cost: 5.00 Per Person

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Licensed bar
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

24 kilometer(s) from Ottawa International Airport Taxi Expense (one way) : $45 - 50

Local Shuttle Info: No local shuttle available

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast is avaialble(extra cost)

About Best Western Plus

  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
  • Fitness room, laundry room, and business center also available
  • FREE high-speed internet, local calls, and long distance access
  • Breakfast is available, but not always free

The Best Western Plus highlights above are subject to change without notice.

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Meeting Rooms and Banquet Rooms at Best Western Plus Gatineau Ottawa

Below are the meeting, banquet, conference and event spaces at Best Western Plus Gatineau Ottawa.

Feel free to use the Best Western Plus Gatineau Ottawa meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Gatineau event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Champlain A 37 x 37 x 12 1369 114/-- -- 57 33 39 33 9/7 152 137 --
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Champlain A

Room Type:
General Meeting Room
Total Size:
1369 Sq. Feet
Dimensions:
37 x 37 x 12 Ft.
Floor Level:
Ground Level
Power Outlets:
4
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Champlain B 45 x 37 x 12 1665 139/-- -- 69 40 48 40 10/8 185 167 --
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Champlain B

Room Type:
General Meeting Room
Total Size:
1665 Sq. Feet
Dimensions:
45 x 37 x 12 Ft.
Floor Level:
Ground Level
Power Outlets:
3
Columns:
0
Windows:
0
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Champlain 82 x 37 x 12 3034 252/-- -- 150 73 87 73 19/15 337 303 --
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Champlain

Room Type:
General Meeting Room
Total Size:
3034 Sq. Feet
Dimensions:
82 x 37 x 12 Ft.
Floor Level:
Ground Level
Power Outlets:
7
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Alexandra 25 x 23 x 10 575 40/-- -- 20 14 20 14 --/-- 50 50 --
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Alexandra

Room Type:
General Meeting Room
Total Size:
575 Sq. Feet
Dimensions:
25 x 23 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
5
Columns:
0
Windows:
3
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Macdonald 33 x 21 x 10 693 50/-- -- 20 20 20 20 --/-- 70 70 --
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Macdonald

Room Type:
General Meeting Room
Total Size:
693 Sq. Feet
Dimensions:
33 x 21 x 10 Ft.
Floor Level:
1 Below Ground
Power Outlets:
8
Columns:
2
Windows:
0
Natural Light?:
No
Obstructions?
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Chaudière 19 x 11 x 10 209 --/-- -- -- -- -- 10 --/-- -- -- --
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Chaudière

Room Type:
General Meeting Room
Total Size:
209 Sq. Feet
Dimensions:
19 x 11 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
5
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • WIFI Internet
  • LAN Internet
  • Teleconferencing
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals

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