QUALITY INN WEST END

8008 West Broad St., Richmond, VA 23294 United States (USA)
View Map Reservations: 1-800-230-4134
2.0 Star Suburban Hotel in Henrico County
37.62488-77.52973
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Average
3.5/ 5

Based on 148 guest reviews

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  • Includes an outdoor pool
  • Comp. Breakfast
  • The Avg. Group Saves 11.5%!
  • 180 rooms in property
  • 6 floors in property
  • Check-out: 11:00 AM
  • Groups/Meetings rating of 10.0/10

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Include Discounts:

Room Types

Check Rates 1 King Accessible Mobility and Hearing Accessible Visual Alarm Alert Am Fm Radio
Non-Smoking
Check Rates 1 King Accessible Mobility and Hearing Accessible Visual Alarm Alert Am Fm Radio
Smoking
Check Rates 1 King Bed Coffeemaker in Room Free High Speed Wireless Iron and Ironing Board
Non-Smoking
Check Rates 1 King Bed Coffeemaker in Room Iron and Ironing Board Am Fm Radio
Smoking
Check Rates 1 King Coffeemaker in Room Free High Speed Wireless Iron and Ironing Board
Non-Smoking
Check Rates 1 King Coffeemaker in Room Iron and Ironing Board Am Fm Radio
Smoking
Check Rates 2 Queen 32 Inch LCD Plasma TV Am Fm Radio Coffeemaker in Room Microwave Refrigerator
Smoking
Check Rates 2 Queen Accessible Coffeemaker in Room Hearing Accessible Microwave Refrigerator
Non-Smoking
Check Rates 2 Queen Am Fm Radio 32 Inch LCD Plasma TV Coffeemaker in Room
Non-Smoking
Check Rates 2 Queen Beds 32 Inch LCD Plasma TV Am Fm Radio Coffeemaker in Room
Smoking
Check Rates 2 Queen Beds Am Fm Radio 32 Inch LCD Plasma TV Coffeemaker in Room
Non-Smoking
Check Rates Room 2 Queen Beds Stay 3 Nights and Save
Non-Smoking
Check Rates Standard Room 1 King Bed
Non-Smoking
Check Rates Standard Room 1 King Bed
Smoking
Check Rates Standard Room 1 King Bed Stay 3 Nights and Save
Non-Smoking
Check Rates Standard Room 1 King Bed Stay 3 Nights and Save
Smoking
Check Rates Standard Room 2 Queen Beds
Non-Smoking
Check Rates Standard Room 2 Queen Beds Stay 3 Nights and Save
Non-Smoking

Local Attractions

VCU, University of Richmond, Richmond Metropolitian Convention Center, Science Museum of Virginia, Kings Dominion, Historic Ashland District, Virginia Commonwealth University, Innsbrook, Henrico Doctor's Hospital, St. Mary's Hospital, Short Pump Mall

Verified Reviews of Quality Inn West End

Below are the verified reviews from guests that we have booked recently:
"Great for the price."
Overall Score4.0/ 5
The staff was friendly the breakfast in the morning was hot and pretty good. The maid service was up to par every day. The staff was very helpful with directions. I would definitely stay here again.
(Group coordinator, booked 7 rooms), from US flag
28-Jul-2014 Verified Review, stayed from Thu Jul 24 to Sun Jul 27 2014 at a $55.00 group rate (19% discount).
"Prince Duke is the man! Thanks for the southern hospitality!"
Overall Score5.0/ 5
Sir Duke and staff were "beyond" accommodating! We brought our 8th grade students from Buffalo, New York on an week long excursion that included college visits, visits to the Black History and Cultural Museum, as well as to the Holocaust museum and Busch Gardens. With places closing so early, Prince Duke and his staff allowed us to have dinner in the cafeteria nightly, he opened the pool for our students, they met our needs and then some. When I return to Richmond, VA, I will look no further than this hotel. Jameil and Meesha were a fantastic team to work with on this. Thanks Duke and team!!
(Group coordinator, booked 10 rooms), from US flag
19-May-2014 Verified Review

Summary of Verified Reviews

Summary of 397 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
67
Poor

Fair city hotel. Unpleasant entrance area. Tasty breakfast. Great shopping.

“Close to shopping” “Tired decor”

Great City Hotel Top 20% in city
Great Economy Hotel Top 24% in city

Good to know

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Unpleasant entrance area

    “Hall ways loud” “Hall way dirty”

  • Dirty bathroom

    “No clean towels” “Bathroom tub was stained”

  • Poor bathroom

    “Old soap” “No shower curtain”

Review highlights

Location

96/100
45 reviews

Great location. Shopping, restaurants and bars in the area are great.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

81/100
72 reviews

Great and affordable breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

74/100
135 reviews

Friendly but unprofessional service, with good reception.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Cleanliness

49/100
103 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

42/100
186 reviews

Rooms are filthy, along with the bathrooms, with unacceptable TV's. Run-down, small, slightly outdated rooms, but decent beds.

“Ac did not work” “No shower curtain” “Broken door latch”

WiFi

37/100
15 reviews

Bad internet service.

“Slow internet”

Amenities

25/100
46 reviews

Poor buildings and an uninspiring entrance area.

“Old building” “Run-down facility” “Hall ways loud”

Bar

13/100
6 reviews

Bar is not good.

“No coffee”

Ranked top 59% by couples, with a score of 69

Good to know

  • Unpleasant entrance area

    “Hall ways loud” “Hall way dirty”

  • Unclean hotel facilities

    “Hall way dirty”

  • Unprofessional service

  • Bad internet service

    “Slow internet”

Review highlights

Location

97/100
12 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

77/100
19 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

67/100
36 reviews

Decent reception, with friendly but unprofessional staff.

“Friendly front desk staff” “No manager” “Front desk messed”

Cleanliness

50/100
30 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

45/100
50 reviews

Rooms are quite clean with standard beds but poorly-maintained with dirty bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Vibe

43/100
15 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Old building” “Old bathtub” “No character”

WiFi

34/100
5 reviews

Bad internet service.

“Slow internet”

Amenities

28/100
14 reviews

Poor buildings and an uninspiring entrance area.

“Old building” “Run-down facility” “Hall ways loud”

Ranked top 60% by business travelers, with a score of 68

Good to know

  • Friendly service

    “Helpful staff” “Friendly front desk staff”

  • Poorly-maintained rooms

    “Shower head fell off” “Air-conditioning didn't work”

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Fantastic service

    “Helpful staff” “Friendly front desk staff”

Review highlights

Location

97/100
6 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

83/100
10 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

79/100
21 reviews

Friendly service and great reception.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Comfort

50/100
12 reviews

Beds are decent and generally comfortable.

“New sheets” “Lack of ventilation” “Ac did not work”

Room

47/100
27 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Vibe

45/100
7 reviews

Poor vibe.

“Old building” “Old bathtub” “No character”

Ranked top 71% by families, with a score of 65

Good to know

  • Tasty breakfast

    “Awesome breakfast” “Breakfast AWESOME”

  • Fantastic service

    “Helpful staff” “Friendly front desk staff”

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Poor bathroom

    “Old soap” “No shower curtain”

Review highlights

Location

95/100
7 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

83/100
15 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

71/100
18 reviews

Average reception, but good overall service.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Cleanliness

47/100
14 reviews

Dirty room.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

41/100
26 reviews

Untidy rooms with acceptable beds but poor bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Ranked top 64% by solo travelers, with a score of 72

Good to know

  • Poor hotel buildings

    “Old building” “Run-down facility”

  • Bad amenities

    “Old building” “Run-down facility”

  • Great location

    “Close to shopping” “Next to restaurants”

  • Dirty

    “Carpet stained” “Hall way dirty”

Review highlights

Location

97/100
4 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Service

78/100
7 reviews

Fantastic service.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Comfort

49/100
6 reviews

Uncomfortable.

“Pillows were small” “Lack of ventilation” “Without any pillow cases”

Cleanliness

48/100
8 reviews

Dirty room.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

39/100
15 reviews

Filthy rooms with unacceptable bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Amenities

27/100
4 reviews

Poor hotel buildings.

“Old building” “Run-down facility” “Hall ways loud”

Good to know

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Unpleasant entrance area

    “Hall ways loud” “Hall way dirty”

  • Dirty bathroom

    “No clean towels” “Bathroom tub was stained”

  • Poor bathroom

    “Old soap” “No shower curtain”

Review highlights

Location

97/100
44 reviews

Great location. Shopping, restaurants and bars in the area are great.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

83/100
69 reviews

Great and affordable breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

74/100
134 reviews

Friendly but unprofessional service, with good reception.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Cleanliness

48/100
101 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

44/100
183 reviews

Rooms are filthy, along with the bathrooms, with unacceptable TV's. Run-down, small, slightly outdated rooms, but decent beds.

“Ac did not work” “No shower curtain” “Broken door latch”

WiFi

37/100
15 reviews

Bad internet service.

“Slow internet”

Amenities

25/100
46 reviews

Poor buildings and an uninspiring entrance area.

“Old building” “Run-down facility” “Hall ways loud”

Bar

13/100
6 reviews

Bar is not good.

“No coffee”

Ranked top 59% by couples, with a score of 66

Good to know

  • Unpleasant entrance area

    “Hall ways loud” “Hall way dirty”

  • Unclean hotel facilities

    “Hall way dirty”

  • Unprofessional service

  • Bad internet service

    “Slow internet”

Review highlights

Location

97/100
12 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

77/100
19 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

67/100
36 reviews

Decent reception, with friendly but unprofessional staff.

“Friendly front desk staff” “Friendly staff” “No manager”

Cleanliness

50/100
30 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

46/100
50 reviews

Rooms are quite clean with standard beds but poorly-maintained with dirty bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Vibe

43/100
15 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Old building” “Old bathtub” “No character”

WiFi

34/100
5 reviews

Bad internet service.

“Slow internet”

Amenities

28/100
14 reviews

Poor buildings and an uninspiring entrance area.

“Old building” “Run-down facility” “Hall ways loud”

Ranked top 57% by business travelers, with a score of 68

Good to know

  • Friendly service

    “Helpful staff” “Friendly front desk staff”

  • Poorly-maintained rooms

    “Shower head fell off” “Air-conditioning didn't work”

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Fantastic service

    “Helpful staff” “Friendly front desk staff”

Review highlights

Location

97/100
6 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

84/100
10 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

79/100
21 reviews

Friendly service and great reception.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Comfort

50/100
12 reviews

Beds are decent and generally comfortable.

“New sheets” “Lack of ventilation” “Air-conditioning didn't work”

Room

47/100
27 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Vibe

45/100
7 reviews

Poor vibe.

“Old building” “Old bathtub” “No character”

Ranked top 76% by families, with a score of 63

Good to know

  • Tasty breakfast

    “Awesome breakfast” “Breakfast AWESOME”

  • Fantastic service

    “Helpful staff” “Friendly front desk staff”

  • Great reception

    “Friendly front desk staff” “Fast check-in”

  • Poor bathroom

    “Old soap” “No shower curtain”

Review highlights

Location

97/100
6 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Breakfast

84/100
13 reviews

Tasty breakfast.

“Awesome breakfast” “Breakfast AWESOME” “Great breakfast selection”

Service

71/100
18 reviews

Average reception, but good overall service.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Cleanliness

47/100
14 reviews

Dirty room.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

41/100
24 reviews

Untidy rooms with acceptable beds but poor bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Ranked top 76% by solo travelers, with a score of 67

Good to know

  • Poor hotel buildings

    “Old building” “Run-down facility”

  • Bad amenities

    “Old building” “Run-down facility”

  • Great location

    “Close to shopping” “Next to restaurants”

  • Dirty

    “Carpet stained” “Hall way dirty”

Review highlights

Location

97/100
4 reviews

Great location.

“Close to shopping” “Next to restaurants” “Large parking lot”

Service

78/100
7 reviews

Fantastic service.

“Helpful staff” “Friendly front desk staff” “Amazing customer service”

Comfort

49/100
6 reviews

Uncomfortable.

“Pillows were small” “Lack of ventilation” “Without any pillow cases”

Cleanliness

48/100
8 reviews

Dirty room.

“Carpet stained” “Hall way dirty” “Bedding dirty”

Room

39/100
15 reviews

Filthy rooms with unacceptable bathrooms.

“Ac did not work” “No shower curtain” “Broken door latch”

Amenities

27/100
4 reviews

Poor hotel buildings.

“Old building” “Run-down facility” “Hall ways loud”

Review Semantics by TrustYou

Customer Reviews of Quality Inn West End

3.5 out of 5. Based on 148 guest reviews , Average

Property Description

Room type subject to availability. There may be an additional charge for more than 2 adults in a guest room. We want to welcome you to a hotel of convenience and cost savings, with all your necessities fulfilled and your expectations being met. The pride that each staff member has here at the Quality Inn West End, gives you, the guest, the assurance that you will be given the VIP treatment from the time you check-in. Our $2 million renovation is complete and now we offer NEWLY RENOVATED ROOMS. All rooms have microwave, refrigerators, new flat screen TV’s, free WIFI, and also accompanied by a complimentary full hot breakfast that is served daily. There is also a guest laundry at the hotel, free business center with internet access to scan, copy, print your work with complimentary fax also. For groups we have complimentary parking and multiple eating options within walking distance. Book with us today and we look forward to hosting you.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00 AM
Year of Last Renovation: 2013
Floors: 6
Rooms: 180
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 154
Handicap Rooms:
Suites: 0
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Meeting Space: 800 sq. feet
Banquet Space: Holds 40 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 1.0 Mi
Pool Info: Outdoor Pool
Policies / Expenses
Cancellation:
Must cancel 24 hours in advance.
Nightly Parking: FREE
Typical Group Deposit: Decided based on group size.
Total Taxes: 13.30%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 5.30%
Occupancy Tax: 8.00%

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Bus parking
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Laundry facilities
  • Movies in room
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

We are approximately 18 miles from Richmond International Airport.

Local Shuttle Info: none.

Airport Shuttle? Sorry, no airport shuttle available.

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Quality Inn Richmond West

Seasonality of Hotel Rates at Quality Inn West End

Rate fluctuations of Quality Inn West End

The chart above shows seasonality of prices for both our group rates and the best individual traveler rates our rate checker could find at the time the group offer was placed. The best group rate shown is 53.0% in February 2014 and the highest average individual rate is $103 in the month of May 2014. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Quality Inn West End in a month when rates are lower.

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