Verified Reviews of Comfort Inn & Suites Southwest Fwy at Westpark Below are the verified reviews from guests that we have booked recently:
Overall Score1.0/ 5
I thought our group was all set. They promised the moon but did not deliver. They were so unorganized and it took forever to get our room. Then they gave one of our rooms to another guest. The carpets were terrible. They were remodeling but every floor was being remodeled. Not a good idea. No one could make a decision with out the manager. He was never available to get in touch with. Not coming back.
21-Apr-2018 Verified Review, stayed from Wed Apr 18 to Sat Apr 21 2018 at a $75.00 group rate.
Overall Score1.0/ 5
This is literally the worst hotel I've ever stayed in. They made no indication of this when I booked for 57 people that it was under construction. So light fixtures are literally hanging from the walls. The rooms smell of smoke even though it's a "none smoking" hotel. I sent a group of young girls to a room that already had a Male occupant! The general manager obviously had no idea what he was doing. He didn't even quote me the correct amount even though I specifically asked him for the exact amount so I could have my school cut a check. Yes this was a school trip. The person helping us was nice enough and she tried to be accommodating, but I literally spent two hours at the front desk having to switch rooms around because they smelled of smoke or weren't the right number of beds. If you're thinking of staying here.. don't. Just don't.
07-Apr-2018 Verified Review, stayed from Fri Apr 06 to Sat Apr 07 2018 at a $79.00 group rate (33% discount).
Overall Score2.0/ 5
When we called to book a hotel we were told it was full and they had a nice sister hotel to send us to. When we arrived they failed to mention it was under renovation. Then they told us it was just the lobby. However, every single floor was under renovation. I contacted the lady in charge and she told me that she didn't know the whole hotel was under renovation. She said she hadn't been to the hotel in two weeks. We were each given a $10 credit for our rooms, but we will never go back. A great lesson to learn is to ask if the hotel is under renovations. I wish I could upload pictures. It was gross.
20-Mar-2018 Verified Review, stayed from Tue Mar 13 to Wed Mar 14 2018 at a $99.00 group rate (17% discount).
"Wonderful rooms clean Staff friendly and accommodating!"
Overall Score5.0/ 5
Thank you for making the May Twins 88th birthday celebration a memorable event. The location was great. easy to access and the rooms were very clean and staff accommodating. Special appreciation to Manager, Joanna Xie who went out of her way to be helpful. You could tell she and Manager Al Munzo were knowledgeable of their business, have great people skills and were sincere about making our stay a pleasant one. They succeeded. There was difficulty with the computers on Friday night so many could not check in until later but it all worked out. Also, staff members, Bret or Brad (not sure of name) Johnny and Roxanne were awesome and provided excellent customer care. We thank you all. Will recommend your hotel and will book here again. Janice Jennings College Station, TX.
04-Jun-2017 Verified Review, stayed from Sat Jun 03 to Sun Jun 04 2017 at a $68.00 group rate (15% discount).
Customer Reviews of Comfort Inn & Suites Southwest Fwy at Westpark
Enjoy Complimentary Hospitality Suite exclusive for Groups Travel complete with spacious seating, welcome refreshments & billiards and experience, establish and enhance the camaraderie amongst your group during the meet and greet sessions. All our Guest room come complete with in-room Microwave, Refrigerators, In room safes, complimentary coffee, free wireless Internet access, a 24-hour Business Center with print, copy, fax and PC services. Located just minutes from the world famous Houston Galleria area, downtown Houston and the beautiful city of Sugar Land, this hotel is also adjacent to a large potpourri of cultural restaurants and boutiques. Our Valued guests feel right at home at this hotel. Enjoy a dip in the sparkling outdoor pool or work out in the Fitness Center. The free Express Start Breakfast Bar greets you daily with smart options to help you start your day right. Book a stay and find everything you expect and more. Also, group coordinators and meeting planners earn Bonus Rewards Points for booking our facility. Many large businesses such as Fugro and Wells Fargo are steps from the hotel's front door.Guest permitted to bring in own food to meeting room. Hotel does not have catering services.
Details / Other Expenses
|Check Out:||12:00 noon|
|Year of Last Renovation:||2013|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||112|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||1 |
|Meeting Space:||600 sq. feet|
|Banquet Space:||Holds 40 people|
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 0.5 Mi |
|Dist. to Nearest Gym:|| 2.0 Mi |
|Pool Info:||5AM-10PMOutdoor| Policies / Expenses
Group: 2 weeks prior.Individual: 6 pm one day before arrival.
|Typical Group Deposit:||0.00|
|Total Misc Fees:||$2.83 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.00%|
|Occupancy Tax:|| 2.00%|
|City Tax:|| 7.00%|
|Country Tax:|| 2.00%|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
We do not allow pets
Airport & Shuttle Information
Hobby Airport 30 mintues Bush Intercontinental 40 minutes
Local Shuttle Info: Hotel does not provide shuttle transportation.Recommend Super Shuttle for airport1-800-BLUEVAN
Airport Shuttle? Sorry
airport shuttle available.
Complimentary Breakfast for up to Two Guests per Room per NightEggs, Meat, Biscuits, Country Gravy, Waffles, Yogurt, Cereal, Toast, and Fruit.Monday-Friday 6:30AM-9:30AMSaturday-Sunday7:00AM-10:00AM
Internet / WiFI
Complimentary Wi-fi access to all hotel areas and guest rooms.
About Comfort Inns
- Hot breakfast items with two waffle flavors, meat, and eggs
- Free high-speed internet access and daily newspaper
- Flat-panel TV's in each room
- Pool and/or exercise facilities available based on location
- Spacious seating areas in the lobby
The Comfort Inns highlights above are subject to change without notice.
Comfort Inn & Suites, Holiday Inn Express & Suites, Holiday Inn Express Hotel & Suites