QUALITY HOTEL & SUITES

240 Rainbow Blvd., Niagara Falls, NY 14303 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Downtown Hotel in Niagara County
43.08572-79.06174
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Average
3.0/ 5

Based on 359 guest reviews

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  • Has an indoor pool!
  • The Avg. Group Discount is 11.6%!
  • 212 rooms in hotel
  • 4 floors in hotel
  • 22 suites in hotel
  • Check-out time: 11:00 am
  • Groups/Meetings rating of 9.1/10
  • 2 meeting rooms in hotel

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Room Types

Check Rates1 King Bed Suite 1 Room Suite Sofa Bed 1 Person Microwave Refrigerator
Non-Smoking
Check Rates1 King Suite 1 Bedroom Suite Living Room Microwave Refrigerator Voice Mail
Non-Smoking
Check Rates1 King Suite 1 Room Suite Sofa Bed 1 Person Microwave Refrigerator
Non-Smoking
Check Rates1 King Suite Hot Tub 2 Persons 1 Bedroom Suite Living Room Sofa Bed 1 Person
Non-Smoking
Check Rates1 Queen Accessible Mobility and Hearing Accessible Wheelchair Accessible
Non-Smoking
Check Rates1 Queen Accessible Voice Mail Table and Chairs Coffeemaker in Room
Non-Smoking
Check Rates1 Queen Bed Accessible Voice Mail Table and Chairs Coffeemaker in Room
Non-Smoking
Check Rates2 Double Beds Voice Mail Table and Chairs Coffeemaker in Room
Non-Smoking
Check Rates2 Double Beds Voice Mail Table and Chairs Coffeemaker in Room Iron and Ironing Board
Non-Smoking
Check Rates2 Queen 30 Inch TV Air Conditioning Desk Newer Room Pet Friendly Room Hair Dryer
Non-Smoking
Check Rates2 Queen Accessible Suite Microwave Refrigerator Sofa Bed 1 Person
Non-Smoking
Check Rates2 Queen Beds 30 Inch TV Air Conditioning Desk Newer Room
Non-Smoking
Check Rates2 Queen Suite 1 Bedroom Suite Living Room Coffeemaker in Room Sofa Bed 1 Person
Non-Smoking
Check Rates2 Queen Suite 1 Bedroom Suite Living Room Sofa Bed 1 Person Hot Tub 2 Persons
Non-Smoking
Check RatesDouble 2 Queen Beds Room Only
Non-Smoking
Check RatesDouble King Size Bed Room Only
Non-Smoking
Check RatesDouble Queen Room Only
Non-Smoking
Check RatesQuadruple 2 Double Beds Room Only
Non-Smoking
Check RatesStandard Double Room 2 Double Beds
Non-Smoking
Check RatesStandard Room 1 Queen Bed Accessible
Non-Smoking
Check RatesStandard Room 2 Queen Beds
Non-Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 1 King Bed Hot Tub
Non-Smoking

Local Attractions

One block walking distance to Niagara Falls, Seneca Niagara Casino, Maid of the Mist and much more...

Verified Reviews of Quality Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Very Dated"
Overall Score3.0/ 5
Old and needs a serious reno.
(Group coordinator, booked 11 rooms), from US flag
17-Jun-2014 Verified Review, stayed from Fri Jun 13 to Sun Jun 15 2014 at a $161.00 group rate (10% discount).

Summary of Verified Reviews

Summary of 2,242 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
72
Fair

Fair city hotel. Excellent location with good excursion options. Good bar service.

“Right in the centre” “Nice gift shop”

Good Overall Ranking Top 42% in city
Excellent City Hotel Top 5% in city
Best Shopping In City
Best Bar In City

Good to know

  • Poor access to parking

    “No car parking is available” “No place to park”

  • Poor bathroom

    “Toilet seat was almost falling off” “Horrible shower/water pressure”

  • Unclean hotel facilities

    “Smoke from the smoking room” “An smell in hallways”

  • Poorly-maintained rooms

    “Air conditioner did not work” “No working telephone to call”

Review highlights

Value

78/100
317 reviews

Best value for money. Expensive breakfast. Well priced restaurant and bar. Free internet.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Location

77/100
676 reviews

Great location. Poor access to parking. Near downtown with great sightseeing and shopping. Great nearby restaurants and bars with excellent excursions. Affordable parking. Close to business sites.

“Location was superb” “Fabulous location” “Location is fantastic”

Bar

77/100
86 reviews

Excellent bar with great prices. Good bar service.

“Tea was welcome” “They have a restaurant and bar” “Bar staff lovely also”

Service

75/100
567 reviews

Friendly, fairly professional service, with an OK reception and particularly good bar service. Poorly managed with subpar restaurant service. Hotel security is ok.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Food

58/100
178 reviews

Poor dining experience. Decent menu, and affordable restaurant.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Cleanliness

55/100
326 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpets were worn and stained” “Carpet was dirty” “Hallways dirty”

Comfort

54/100
317 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and terrible A/C.

“Air conditioner didn't work” “Loud fan” “Walls are paper thin”

Amenities

42/100
197 reviews

Poor handicap accessible facilities. Old facilities and unpleasant entrance area. Bad architecture.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

42/100
771 reviews

Rooms are outdated and badly-maintained, with poor kitchenettes. Rooms and beds are adequate. Small rooms and dirty bathrooms. Awful A/C, minibars, and furniture.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

34/100
208 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel. Luxurious Hotel. Good choice for a city trip.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

33/100
150 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

19/100
98 reviews

WiFi's cheap, but poor quality.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 38% by couples, with a score of 73

Good to know

  • Bad air conditioning

    “Air conditioner didn't work” “Air conditioner wasn't working”

  • Bar is awesome

    “Tea was welcome” “They have a restaurant and bar”

  • Bad furniture

    “No closet door” “Headboard fell off”

  • Poor hotel buildings

    “Decor needs updating” “Corridor on our floor was a bit old”

Review highlights

Service

79/100
113 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Location

76/100
154 reviews

Great location. Poor access to parking. Convenient car access and well-priced parking. Great excursions and sightseeing.

“Location was superb” “Fabulous location” “Location is fantastic”

Bar

75/100
27 reviews

Bar is awesome.

“Tea was welcome” “They have a restaurant and bar” “Bar staff lovely also”

Food

58/100
42 reviews

Bad menus and okay food.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Cleanliness

57/100
74 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Carpets were worn and stained” “Carpet in room dirty” “Filthy hallways”

Comfort

52/100
76 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and terrible A/C.

“Loud fan” “Walls in the hotel room were paper thin” “Mattress stained”

Room

41/100
185 reviews

Poorly-maintained rooms with poor furniture, A/C, and minibars. Old rooms, but decent size, clean enough, and okay beds. Small rooms and dirty bathrooms.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Amenities

39/100
54 reviews

Poor buildings and an uninspiring entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Vibe

31/100
45 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

28/100
34 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

18/100
30 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 30% by families, with a score of 72

Good to know

  • Great shopping

    “Nice boutique” “Nice gift shop”

  • Bad kitchenette

    “No refrigerator or microwave” “No microwave in the room”

  • Expensive breakfast

    “Breakfast was not free and expensive” “Breakfast wasnt worth the money”

  • Interesting excursions

    “Close to tourist attractions in Niagara falls” “A short distance to Niagara falls”

Review highlights

Location

80/100
179 reviews

Great location. Poor access to parking. Great excursions and nearby shopping and sightseeing. Affordable parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

76/100
79 reviews

Best value for money. Expensive breakfast.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

64/100
134 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Front desk staff was terrific” “Very welcoming staff” “Rude staff at front desk”

Food

56/100
28 reviews

Food is all right.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Comfort

56/100
64 reviews

Somewhat comfortable and acceptably sized rooms. Noisy rooms and tiny bathrooms.

“Air conditioner didn't work” “Loud fan” “Walls are paper thin”

Cleanliness

52/100
76 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpets were worn and stained” “Carpet in room dirty” “Hallways dirty”

Amenities

44/100
43 reviews

Poor buildings and an uninspiring entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

42/100
182 reviews

Outdated, shoddy rooms with bad furniture. Rooms amply-sized and moderately tidy with excellent views. Small rooms and dirty bathrooms. Unacceptable minibars and kitchenettes.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

38/100
45 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

33/100
47 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

18/100
25 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 27% by solo travelers, with a score of 75

Good to know

  • Noisy

    “Noisy party” “Noisy heating”

  • Bad internet service

    “Wi-fi would not work” “Wi-Fi service didn't function properly”

  • Fantastic service

    “Fantastic staff” “Front desk staff was terrific”

  • Room is not nice

    “Horrible shower/water pressure” “Toilet was dirty”

Review highlights

Location

80/100
20 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

80/100
9 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

75/100
20 reviews

Friendly service and great reception.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Cleanliness

59/100
6 reviews

Room cleanliness is acceptable.

“Carpets were worn and stained” “Carpet was dirty” “Hallways dirty”

Comfort

59/100
16 reviews

Spacious, moderately comfortable rooms with excellent beds, but noise problems.

“Air conditioner didn't work” “Loud fan” “Walls are paper thin”

Room

45/100
23 reviews

Clean enough, but thoroughly unpleasant, rooms. Comfortable beds in spacious rooms.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

WiFi

21/100
6 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Review highlights

Value

79/100
5 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Location

78/100
8 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Cleanliness

59/100
7 reviews

Room cleanliness is acceptable.

“Carpets were worn and stained” “Carpet in room dirty” “Toilet was dirty”

Comfort

58/100
8 reviews

Somewhat comfortable and acceptably sized rooms.

“King room was spacious” “Air conditioner did not work” “Loud fan”

Room

49/100
12 reviews

Room is not nice. Fine room size and cleanliness.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Review highlights

Room

40/100
6 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Poor access to parking

    “No car parking is available” “No place to park”

  • Poor bathroom

    “Toilet seat was almost falling off” “Horrible shower/water pressure”

  • Poorly-maintained rooms

    “Air conditioner did not work” “No working telephone to call”

  • Unclean hotel facilities

    “Smoke from the smoking room” “An smell in hallways”

Review highlights

Service

76/100
518 reviews

Friendly, fairly professional service, with an OK reception and particularly good bar service. Poorly managed with subpar restaurant service. Hotel security is ok.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Location

76/100
563 reviews

Great location. Poor access to parking. Near downtown with great sightseeing and shopping. Great nearby restaurants and bars with excellent excursions. Convenient car access and well-priced parking. Close to business sites.

“Location was superb” “Fabulous location” “Location is fantastic”

Food

58/100
163 reviews

Poor dining experience. Decent menu, and affordable restaurant.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Cleanliness

55/100
298 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpets were worn and stained” “Carpet in room dirty” “Toilet was dirty”

Comfort

51/100
268 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and terrible A/C.

“King room was spacious” “Air conditioner did not work” “Loud fan”

Amenities

41/100
167 reviews

Poor handicap accessible facilities. Old facilities and unpleasant entrance area. Bad architecture.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

41/100
666 reviews

Poorly-maintained rooms with poor TV's. Rooms are clean enough and large enough, and beds are fine, but the furniture is poor. Small rooms and dirty bathrooms. Outdated rooms with bad kitchenettes, minibars and A/C.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Breakfast

34/100
130 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

Vibe

34/100
181 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

WiFi

17/100
81 reviews

WiFi's cheap, but poor quality.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 38% by couples, with a score of 71

Good to know

  • Bad air conditioning

    “Air conditioner didn't work” “Air conditioner wasn't working”

  • Small bathroom

    “Towels pretty small” “Bathrooms really small”

  • Noisy

    “Noisy party” “Noisy heating”

  • Poor hotel buildings

    “Decor needs updating” “Corridor on our floor was a bit old”

Review highlights

Service

80/100
100 reviews

Friendly, more-or-less professional service, and so-so reception.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Bar

76/100
24 reviews

Bar is awesome.

“Tea was welcome” “They have a restaurant and bar” “Bar staff lovely also”

Location

73/100
121 reviews

Great location. Poor access to parking. Great excursions and sightseeing. Affordable parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Food

59/100
36 reviews

Food is all right.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Cleanliness

58/100
65 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Carpets were worn and stained” “Toilet was dirty” “Hallways dirty”

Comfort

53/100
62 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and terrible A/C.

“Air conditioner wasn't working” “Loud fan” “Walls in the hotel room were paper thin”

Amenities

40/100
43 reviews

Poor buildings and an uninspiring entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

40/100
151 reviews

Poorly-maintained rooms with poor furniture, A/C, and minibars. Old rooms, but decent size, clean enough, and okay beds. Small rooms and dirty bathrooms.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

32/100
40 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

29/100
29 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

17/100
21 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 30% by families, with a score of 69

Good to know

  • Great shopping

    “Nice boutique” “Nice gift shop”

  • Bad kitchenette

    “No refrigerator or microwave” “No microwave in the room”

  • Expensive breakfast

    “Breakfast was not free and expensive” “Breakfast wasnt worth the money”

  • Bad breakfast

    “No complimentary breakfast” “Major issue with the Breakfast buffet”

Review highlights

Location

78/100
146 reviews

Great location. Poor access to parking. Great excursions and nearby shopping and sightseeing. Affordable parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

77/100
64 reviews

Best value for money. Expensive breakfast.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

66/100
120 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Staff is accomodating” “Rude staff at front desk” “Desk was sticky and dirty”

Food

56/100
25 reviews

Food is all right.

“Well priced restaurant in the hotel” “Powdered eggs dry” “MOLDY CUCUMBER”

Comfort

55/100
52 reviews

Rooms adequately-sized and relatively comfortable but too noisy.

“Air conditioner wasn't working” “Loud fan” “Walls are paper thin”

Cleanliness

52/100
68 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Carpets were worn and stained” “Carpet in room dirty” “Toilet was dirty”

Amenities

43/100
36 reviews

Poor buildings and an uninspiring entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

41/100
159 reviews

Dirty bathrooms in out-of-date, poorly-maintained rooms. Rooms are clean enough and large enough, and beds are fine, but the furniture is poor. Unacceptable minibars and kitchenettes.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

38/100
38 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

35/100
39 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

19/100
23 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 51% by solo travelers, with a score of 72

Good to know

  • Bad internet service

    “Wi-fi would not work” “Wi-Fi service didn't function properly”

  • Fantastic service

    “Fantastic staff” “Front desk staff was terrific”

  • Room is not nice

    “Horrible shower/water pressure” “Toilet was dirty”

  • Friendly service

    “Very welcoming staff” “House staff friendly and helpful”

Review highlights

Location

79/100
12 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

79/100
6 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

75/100
15 reviews

Friendly service.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Comfort

57/100
10 reviews

Decently comfortable, spacious rooms with great beds.

“Air conditioner did not work” “Loud fan” “Walls are paper thin”

Room

43/100
14 reviews

Room is not nice. Comfortable beds in spacious rooms.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

WiFi

16/100
5 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Review highlights

Room

43/100
4 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Noisy

    “Noisy party” “Noisy heating”

  • Hotel is outdated

    “Towels were so old” “Shower was old and hardly any”

  • Poorly-maintained rooms

    “Air conditioner did not work” “No working telephone to call”

Review highlights

Location

81/100
13 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

78/100
8 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

74/100
7 reviews

Fantastic service.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Comfort

52/100
6 reviews

Decently comfortable but very noisy.

“King room was spacious” “Air conditioner didn't work” “Loud fan”

Cleanliness

51/100
8 reviews

Room cleanliness is acceptable.

“Carpets were worn and stained” “Stained bedroom carpet” “Filthy hallways”

Room

40/100
18 reviews

Rooms are fairly clean, though poorly-maintained.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

29/100
8 reviews

Poor vibe. Hotel is outdated.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Good to know

  • Room is not nice

    “Horrible shower/water pressure” “Toilet was dirty”

  • Poorly-maintained rooms

    “Air conditioner did not work” “No working telephone to call”

  • Noisy

    “Noisy party” “Noisy heating”

  • Great location

    “Location was superb” “Fabulous location”

Review highlights

Location

80/100
5 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Comfort

51/100
5 reviews

Decently comfortable but very noisy.

“King room was spacious” “Air conditioner did not work” “Loud fan”

Room

40/100
7 reviews

Poorly-maintained rooms.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Friendly service

    “Very welcoming staff” “House staff friendly and helpful”

Review highlights

Location

80/100
6 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Service

77/100
7 reviews

Friendly service.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Comfort

56/100
5 reviews

Comfortable.

“Loud fan” “Walls in the hotel room were paper thin” “Air conditioner didn't work that good”

Cleanliness

53/100
4 reviews

Quite clean.

“Carpets were worn and stained” “Stained and unclean carpet in room” “Filthy hallways”

Room

41/100
10 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Interesting excursions

    “Close to tourist attractions in Niagara falls” “A short distance to Niagara falls”

  • Poor access to parking

    “No car parking is available” “No place to park”

  • Good accessibility by car

    “Proximity to the local hospital”

  • Affordable parking

    “Free valet parking” “Garage Free”

Review highlights

Location

82/100
45 reviews

Excellent location with good excursion options. Poor access to parking. Convenient car access and well-priced parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

77/100
25 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

69/100
14 reviews

Reception and service are alright.

“Front desk staff was terrific” “Very welcoming staff” “Rude staff at front desk”

Room

48/100
22 reviews

Bad rooms but moderately-sized.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Amenities

46/100
20 reviews

Beautiful grounds but shoddy buildings.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Vibe

37/100
7 reviews

Poor vibe.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Good to know

  • Poor access to parking

    “No car parking is available” “No place to park”

  • Interesting excursions

    “Close to tourist attractions in Niagara falls” “A short distance to Niagara falls”

  • Great location

    “Location was superb” “Fabulous location”

  • Poor hotel buildings

    “Decor needs updating” “Corridor on our floor was a bit old”

Review highlights

Location

81/100
17 reviews

Excellent location with good excursion options. Poor access to parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

77/100
8 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

70/100
6 reviews

Fantastic service.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Amenities

44/100
7 reviews

Poor hotel buildings.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Room

40/100
5 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Good accessibility by car

    “Proximity to the local hospital”

  • Room is not nice

    “Horrible shower/water pressure” “Toilet was dirty”

  • Bad amenities

    “Decor needs updating” “Corridor on our floor was a bit old”

  • Best value for money

    “Everything was well priced” “Excellent value for money”

Review highlights

Location

79/100
14 reviews

Great location with good access by car.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

75/100
7 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Comfort

57/100
5 reviews

Comfortable.

“Loud fan” “Walls are paper thin” “Air conditioner didn't work that good”

Room

49/100
10 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Amenities

41/100
8 reviews

Poor hotel buildings.

“Decor needs updating” “Corridor on our floor was a bit old” “Smoke from the smoking room”

Good to know

  • Wonderful sightseeing

    “Easy walk to the bridge” “Close to tourist attractions in Niagara falls”

  • Poor access to parking

    “No car parking is available” “No place to park”

Review highlights

Location

80/100
27 reviews

Great location with excellent sightseeing. Poor access to parking.

“Location was superb” “Fabulous location” “Location is fantastic”

Value

78/100
11 reviews

Best value for money.

“Everything was well priced” “Excellent value for money” “Wifi is the bonus”

Service

75/100
9 reviews

Fantastic service.

“Fantastic staff” “Front desk staff was terrific” “Services was very pleasant and professional”

Cleanliness

59/100
6 reviews

Room cleanliness is acceptable.

“Carpets were worn and stained” “Stained and unclean carpet in room” “Filthy hallways”

Comfort

58/100
12 reviews

Mediocre comfort, room sizes and beds.

“King room was spacious” “Loud fan” “Walls are paper thin”

Room

48/100
21 reviews

Room is not nice. Rooms and beds are adequate.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Vibe

32/100
5 reviews

Poor vibe.

“Decor needs updating” “Corridor on our floor was a bit old” “Filthy hallways”

Breakfast

30/100
5 reviews

Bad breakfast.

“No complimentary breakfast” “Major issue with the Breakfast buffet” “Toast was cold”

WiFi

18/100
5 reviews

Bad internet service.

“Wi-fi would not work” “Wi-Fi service didn't function properly” “Terrible internet service”

Ranked top 37% by families, with a score of 76

Good to know

  • Room is not nice

    “Horrible shower/water pressure” “Toilet was dirty”

  • Great location

    “Location was superb” “Fabulous location”

Review highlights

Location

80/100
10 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Comfort

58/100
6 reviews

Comfortable.

“Air conditioner didn't work” “Loud fan” “Walls are paper thin”

Room

46/100
9 reviews

Room is not nice.

“Horrible shower/water pressure” “Toilet was dirty” “Hotel room dirty”

Good to know

  • Great location

    “Location was superb” “Fabulous location”

Review highlights

Location

79/100
5 reviews

Great location.

“Location was superb” “Fabulous location” “Location is fantastic”

Review Semantics by TrustYou

Customer Reviews of Quality Hotel & Suites

3.0 out of 5.Based on 383 guest reviews, Average

Property Description

The Quality Hotel & Suites "At the Falls" is perfectly located across from the Conference Center Niagara Falls, one block from the Seneca Niagara Casino and the Majestic Niagara Falls, steps away from Canada and many more exciting attractions, excellent dining and entertainment. For your convenience and pleasure, we offer an indoor heated pool,whirlpool, tour desk, gift shop and Wedding Chapel

Details / Other Expenses

Check In:4:00 pm
Check Out:11:00 am
Year of Last Renovation:2009
Floors:4
Rooms:212
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:212
Handicap Rooms:13
Suites:22
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:2
Meeting Space:3600 sq. feet
Banquet Space:Holds 250 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:0.3 Mi
Dist. to Nearest Gym:2.0 Mi
Lounge/Bar Hours:11am to 2am
Policies / Expenses
Cancellation:
24 hours prior to arrival before 4pm
Nightly Parking:0.00
Typical Group Deposit:50%
Total Taxes:13.00%
Total Misc Fees:$1.50 USD
(mandatory resort fees/taxes)
State Tax: 8.00%
Occupancy Tax: 5.00%
Food and Beverage Service Charge:26.00%
Avg. Buffet Breakfast Cost:10.00 Per Person

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
pet friendly with a $30.00 per pet fee


  • Air conditioning
  • Alarm clock
  • ATM
  • Central location
  • Child facilities
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Licensed bar
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail
  • Wedding Chapel

Airport & Shuttle Information

20 minutes drive from the Buffalo/Niagara International Airport

Airport Shuttle? Sorry, no airport shuttle available.

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Quality Hotel & Suites at the Falls

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