THE WESTIN ST. FRANCIS ON UNION SQUARE

335 Powell St., San Francisco, CA 94102 United States (USA)
View Map Reservations: 1-800-230-4134
4.0 Star Downtown Hotel in San Francisco County
37.78773-122.40822
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Very Good
4.0/ 5

Based on 4064 guest reviews

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  • Access to gym on-site
  • 1195 sleeping rooms in hotel
  • 32 floors in property
  • 48 suites in property
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Groups & Meetings rating of 7.5/10
  • 26 meeting rooms in property

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Room Types

Check Rates1 King :flexible Rate Grand Deluxe Tower Non Smoking: Heavenly Bed and Bath: 1 King Bed: Newly Renov
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Check Rates1 King :flexible Rate Set Grand Deluxe Tower Non Smoking: Heavenly Bed
Non-Smoking
Check Rates1 King :flexible Rate Set Tower Deluxe Room: Heavenly Bed
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Check Rates1 King :flexible Rate Tower Deluxe Room: Heavenly Bed and Bath: 1 King Bed: Newly Renovated: 400 Squ
Non-Smoking
Check Rates1 King Bed Deluxe Accessible Visual Fire Alarm Tub with Grab Bars 1 King Bed Newly
Non-Smoking
Check Rates1 King Bed Grand Deluxe Landmark Heavenly Bed and Bath 1 King Bed 330 Sq Ft Union Square
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Check Rates1 King Bed Grand Deluxe Tower Heavenly Bed and Bath 1 King Bed Newly Renovated City View
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Check Rates1 King Bed Tower Deluxe Room Heavenly Bed and Bath 1 King Bed Newly Renovated 400 Square
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Check Rates1 King Bed Traditional Heavenly Bed and Bath 1 King Bed No View 200 Sq Ft Room
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Check Rates1 Queen :cable Car Package Delight in San Franciscos Cable Cars with 2 Tickets Per Night and Take Ad
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Check Rates1 Queen :flexible Rate Classic Room: Heavenly Bed and Bath : 1 Queen: No View: Landmark Building
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Check Rates1 Queen :flexible Rate Set Classic Room: Heavenly Bed and Bath
Non-Smoking
Check Rates1 Queen :parking Package Discover San Francisco with Complimentary Valet Parking74 Value
Non-Smoking
Check Rates1 Queen :prepaid Rate Classic Room: Heavenly Bed and Bath : 1 Queen: No View: Landmark Building
Non-Smoking
Check Rates1 Queen :prepaid Rate with Breakfast : Classic Room: Heavenly Bed and Bath
Non-Smoking
Check Rates1 Queen :westin Indulge Package Includes Breakfast For 2 Each Morning Champagne and Strawberries Upo
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Check Rates1 Queen :westin Renewal Package Includes Breakfast For 2 Each Day Local Newspaper Delivery Each Morn
Non-Smoking
Check Rates1 Queen Bed Classic Room Heavenly Bed and Bath 1 Queen No View Landmark Building
Non-Smoking
Check Rates2 Double Beds :cable Car Package Delight in San Franciscos Cable Cars with 2 Tickets Per Night and T
Non-Smoking
Check Rates2 Double Beds :flexible Rate Set Traditional Non Smoking: Heavenly Bed and Bath:
Non-Smoking
Check Rates2 Double Beds :flexible Rate Traditional Non Smoking: Heavenly Bed and Bath: 2 Double Beds: No View:
Non-Smoking
Check Rates2 Double Beds :parking Package Discover San Francisco with Complimentary Valet Parking74 Value
Non-Smoking
Check Rates2 Double Beds :westin Indulge Package Includes Breakfast For 2 Each Morning Champagne and Strawberri
Non-Smoking
Check Rates2 Double Beds :westin Renewal Package Includes Breakfast For 2 Each Day Local Newspaper Delivery Eac
Non-Smoking
Check Rates2 Double Beds Grand Deluxe Tower Heavenly Bed and Bath 2 Double Beds Newly Renovated City
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Check Rates2 Double Beds Tower Deluxe Room Heavenly Bed and Bath 2 Double Beds Newly Renovated 400 Square
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Check Rates2 Double Beds Traditional Accessible Nonsmk Visual Fire Alarm Visual Door Phone Alert Tub with Grab
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Check Rates2 Double Beds Traditional Heavenly Bed and Bath 2 Double Beds No View 250 Sq Ft Room
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Check RatesClassic Queen Landmark Building
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Check RatesClassic Queen Landmark Building 2 Free Cable Car Tickets Per Night!
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Check RatesDeluxe 2 Double Beds Tower Building
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Check RatesDeluxe 2 Double Beds Tower Building 2 Free Cable Car Tickets Per Night!
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Check RatesDeluxe King Tower Building
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Check RatesDeluxe King Tower Building 2 Free Cable Car Tickets Per Night!
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Check RatesGrand Deluxe 2 Double Beds – Landmark Building
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Check RatesGrand Deluxe 2 Double Beds – Landmark Building 2 Free Cable Car Tickets Per Night!
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Check RatesGrand Deluxe 2 Double Beds Tower Building
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Check RatesGrand Deluxe 2 Double Beds Tower Building 2 Free Cable Car Tickets Per Night!
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Check RatesGrand Deluxe King – Landmark Building
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Check RatesGrand Deluxe King – Landmark Building 2 Free Cable Car Tickets Per Night!
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Check RatesGrand Deluxe King Tower Building
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Check RatesGrand Deluxe King Tower Building 2 Free Cable Car Tickets Per Night!
Non-Smoking
Check RatesTraditional 2 Double Beds – Landmark Building
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Check RatesTraditional 2 Double Beds – Landmark Building 2 Free Cable Car Tickets Per Night!
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Check RatesTraditional King – Landmark Building
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Check RatesTraditional King – Landmark Building 2 Free Cable Car Tickets Per Night!
Non-Smoking

Local Attractions

Only hotel located ON Union Square. World famous shopping literally steps outside the hotelClose to theater district and world famous restaurants.

Our Hotel Planner Expert Reviews of The Westin St. Francis on Union Square

Our expert hotel planners periodically visit and review the hotels we represent in person. This is the most recent visit:
"Spacious, luxurious hotel located ON Union Square"
Overall Score5.0/ 5
The Westin St. Francis is San Francisco's only hotel located directly on Union Square, so the location is excellent, with great views from the majority of the sleeping rooms. This hotel is very typical of the Westin brand - straightforward luxury, clean lines, spacious rooms, and anything a group could need. The hotel has a very 'grand' feel (huge property, high ceilings, marble pillars, several bars/restaurants, and a small shopping area within). I am inclined to encourage groups to book this hotel for a business meeting or serious gathering, rather than a party or social event, but I really don't think there is such thing as a "bad" group match for this property. You really can't go wrong with them. They are very understated in style (nothing too crazy) but distinctive in their attention to detail and service.
Aria T., a local HotelPlanner San Francisco expert from US flag
30-Oct-2013 Verified Review

Summary of Verified Reviews

Summary of 5,016 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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81
Very Good

Very good luxury hotel. Close to Starbucks. Good for sightseeing and located near shopping areas. Service and general atmosphere is cheerful. Good wines. Popular among business travelers.

“Solid 4-star hotel” “In the heart of the Union Square”

Great Overall Ranking Top 20% in city
Excellent Luxury Hotel Top 7% in city
Great City Hotel Top 11% in city
Best Sightseeing In City
Best Restaurants & Bars In City

Good to know

  • Hotel is outdated

    “Old toilet” “Really old carpets”

  • Great shopping

    “Exquisite Westfield Mall” “Close to everything shops”

  • Wonderful sightseeing

    “Christmas tree at Union Square, it was all fabulous” “Fantastic Union Square”

  • Friendly service

    “Staff was very apologetic” “Concierge staff were helpful and recommended”

Review highlights

Location

92/100
1345 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is awful and costly. Excursions are ok.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

75/100
1051 reviews

Service is generally friendly, although bar service is poor. Reception is OK with acceptable service professionalism, although restaurant service is lacking. Housekeeping and management are lacking. Room service is average. Booking process is sufficient. Hotel security is ok.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Food

68/100
204 reviews

Substandard, expensive dining. Nice menu with delicious desserts. Beef dishes & steaks are all right.

“Steak house excellent” “Dodgy Tenderloin” “Wonderful dinners”

Bar

65/100
119 reviews

Standard bar. Standard beverage prices. Good wines. Alcoholic drinks are not good. Poor bar service.

“Wine tasting on site” “Overpriced beverages” “Hot chocolate was incredible”

Cleanliness

55/100
330 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Building was clean and very spacious” “Everything was clean” “Mirrors dusty”

Comfort

54/100
729 reviews

Relatively comfortable, with good beds. Small rooms and bathrooms, with terrible A/C and too much noise.

“Tower Room which was spacious and modern” “Shower was tiny” “Walls are paper thin”

Vibe

54/100
575 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel. Luxurious Hotel. Luxury hotel. Good choice for a city trip. Good for business people.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Excellent sound system”

Room

54/100
1461 reviews

Beds and views are impressive, but cleanliness just so-so. Small, outdated rooms in need of better maintenance. Small rooms and dirty bathrooms. Kitchenette, minibar, A/C and furniture not great quality.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

WiFi

40/100
231 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Breakfast

39/100
74 reviews

Overpriced, subpar breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

Value

36/100
533 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Pool

0/100
17 reviews

Bad pool.

“No swimming pool” “There's no pool” “No pool”

Ranked top 20% by couples, with a score of 82

Good to know

  • Good restaurants & bars in the area

    “Close to some restaurants” “Places to eat within a 5 minute walk”

  • Luxurious Hotel

    “Deluxe Tower room” “Five star hotel”

  • Good wines

    “Wine tasting on site” “Wine glasses in front of”

  • Expensive restaurant

    “Expensive food”

Review highlights

Location

90/100
299 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Expensive, terrible parking.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

74/100
218 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Bar

68/100
30 reviews

Standard bar. Good wines.

“Drinks too expensive” “Grey goose martini” “Hot chocolate was incredible”

Food

68/100
39 reviews

Pricey restaurant with average food. Nice menu with delicious desserts.

“Delicious dinner” “Strawberries which was the icing on the cake” “Dodgy Tenderloin”

Amenities

64/100
108 reviews

Okay buildings and entrance area. Hotel grounds are pleasant, but facilities are outdated. Unspectacular architecture.

“Property was modern and elegant” “Elegant hotel lobby” “Old building”

Vibe

57/100
129 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel. Luxurious Hotel.

“Christmas tree at Union Square, it was all fabulous” “Gorgeous hotel lobby” “Property was modern and elegant”

Room

57/100
327 reviews

Moderately-sized rooms with TV's but badly-maintained with unacceptable furniture. Excellent beds and great views. Small rooms and dirty bathrooms. Unclean, outdated rooms with bad minibars and A/C.

“Gorgeous tower room” “Carpet was not very clean” “Old musty smell”

Comfort

55/100
185 reviews

Room size and comfort are OK, but beds are great. Small bathrooms, noisy rooms, and terrible A/C.

“Tower Room which was spacious and modern” “Shower was tiny” “Walls were paper thin”

Cleanliness

49/100
58 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

“Carpet was not very clean” “Old musty smell” “It smelled musty”

Breakfast

40/100
20 reviews

Overpriced, subpar breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

WiFi

38/100
63 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

37/100
118 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 10% by families, with a score of 83

Good to know

  • Good accessibility by car

    “Lots of hills” “Shuttle buses right outside”

  • Poor housekeeping

    “Lack of housekeeping staff” “Sloppy housekeeping”

  • Poor access to parking

    “No parking” “To worry about finding parking”

  • Expensive breakfast

Review highlights

Location

92/100
195 reviews

Great location. Good shopping and sightseeing. Accessible by car, but parking is awful and costly.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

72/100
133 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Amenities

69/100
62 reviews

Decent building with okay entrance area and outdated facilities.

“Elegant hotel lobby” “Building was clean and very spacious” “Elevators could be modernized”

Bar

67/100
7 reviews

Standard bar.

“Drinks too expensive” “No bottled water” “Great wine bar”

Food

64/100
23 reviews

Food is all right.

“Strawberries which was the icing on the cake” “Restaurant spoiled” “Dodgy Tenderloin”

Room

53/100
184 reviews

Average sized rooms with great views and comfortable beds. Outdated room with poor bathrooms and substandard furniture. Neglected, dirty rooms.

“Gorgeous tower room” “Carpet was old” “Old musty smell”

Vibe

51/100
76 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Terrific ambiance”

Cleanliness

50/100
37 reviews

Dirty room. Moderately clean hotel facilities.

“Carpet was not very clean” “Old musty smell” “It smelled musty”

WiFi

41/100
37 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Breakfast

35/100
9 reviews

Overpriced, subpar breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

Value

34/100
72 reviews

Poor value for money. WiFi and breakfast pricey.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 18% by solo travelers, with a score of 80

Good to know

  • Bad air conditioning

    “AC didn't work” “Very loud fan”

  • Poorly-maintained rooms

    “Carpet was shabby” “Sink stopper was broken”

  • Internet is expensive

    “Wi-fi was charged” “Paying for WiFi”

  • Bad internet service

    “Wi-fi was charged” “Internet connection was horrible”

Review highlights

Location

93/100
65 reviews

Great location with excellent sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

71/100
63 reviews

Friendly, more-or-less professional service, and so-so reception.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Wellness

65/100
5 reviews

Average wellness and fitness area.

“Gym was excellent” “Spa opened late” “Great Gym facility”

Food

62/100
10 reviews

Food is all right.

“Delicious dinner” “Restaurant spoiled” “Dodgy Tenderloin”

Amenities

61/100
30 reviews

Decent building with okay entrance area and outdated facilities.

“Gorgeous hotel lobby” “Property was modern and elegant” “Common areas could use a little updating”

Cleanliness

54/100
15 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Some hair in bath tub” “Carpet was not very clean” “Old musty smell”

Comfort

46/100
50 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Shower was tiny” “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

Vibe

43/100
34 reviews

Poor vibe. Hotel is outdated. Entrance area is ok.

“Décor was dated” “Old toilet” “Really old carpets”

Room

42/100
100 reviews

Run-down, small rooms and unpleasant bathrooms. Beds and views are impressive, but cleanliness just so-so. Outdated room and furniture, and bad A/C.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

WiFi

35/100
25 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

32/100
41 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 16% by business travelers, with a score of 80

Good to know

  • Friendly atmosphere

    “Christmas tree at Union Square, it was all fabulous” “Terrific ambiance”

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

  • Fantastic service

    “Hotel staff were exceptional” “Front desk staff is wonderful”

  • Friendly service

    “Staff was very apologetic” “Concierge staff were helpful and recommended”

Review highlights

Location

95/100
59 reviews

Great location. Good shopping and sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

73/100
46 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Wellness

69/100
5 reviews

Sufficient wellness & sports facilities.

“Gym was excellent” “Spa opened late” “Great Gym facility”

Food

69/100
6 reviews

Food is all right.

“Delicious dinner” “Steak house excellent” “Strawberries which was the icing on the cake”

Bar

68/100
7 reviews

Standard bar.

“Great wine bar” “Great drinks” “Lemonade in lobby was a treat”

Comfort

59/100
31 reviews

Comfortable, reasonably large rooms with excellent beds, but noisy.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Vibe

54/100
25 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Terrific ambiance”

Room

52/100
62 reviews

Average sized rooms with great views and comfortable beds. Outdated room with poor bathrooms and substandard furniture. Neglected, dirty rooms.

“Old musty smell” “Sink stopper was broken” “Sink was cracked”

Cleanliness

52/100
14 reviews

Rooms are dirty but the buildings are reasonably clean.

“Everything was clean” “Glass elevator was really neat” “Mirrors dusty”

Value

41/100
17 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

WiFi

41/100
6 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Good to know

  • Internet is expensive

    “Wi-fi was charged” “Paying for WiFi”

  • Noisy

    “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

  • Small rooms

    “Shower was tiny” “Rooms are too old and very small”

  • Great view

    “Amazing views of City” “Incredible view of Union Square”

Review highlights

Location

91/100
20 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

71/100
13 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Amenities

62/100
6 reviews

Average hotel building.

“Property was modern and elegant” “Elegant hotel lobby” “Building was clean and very spacious”

Vibe

54/100
8 reviews

Decent vibe.

“Christmas tree at Union Square, it was all fabulous” “Gorgeous hotel lobby” “Property was modern and elegant”

Room

50/100
28 reviews

Small, typical rooms with lovely views.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Comfort

47/100
15 reviews

Rooms are uncomfortable, loud and cramped.

“Shower was tiny” “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

WiFi

35/100
12 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

30/100
18 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 24% by solo travelers, with a score of 77

Good to know

  • Poor value for money

    “Wi-fi was charged” “Awful value for money”

Review highlights

Room

50/100
6 reviews

Room is not nice.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Value

31/100
5 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Good to know

  • Hotel is outdated

    “Old toilet” “Really old carpets”

  • Wonderful sightseeing

    “Christmas tree at Union Square, it was all fabulous” “Fantastic Union Square”

  • Great shopping

    “Exquisite Westfield Mall” “Close to everything shops”

  • Friendly service

    “Staff was very apologetic” “Concierge staff were helpful and recommended”

Review highlights

Location

93/100
1129 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is awful and costly. Excursions are ok.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

76/100
947 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping. Room service is average. Poorly managed with subpar restaurant service. Booking process is sufficient. Hotel security is ok.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Food

69/100
180 reviews

Substandard, expensive dining. Nice menu with delicious desserts. Beef dishes & steaks are all right.

“Delicious dinner” “Steak house excellent” “Dodgy Tenderloin”

Bar

66/100
110 reviews

Standard bar. Standard beverage prices. Good wines. Alcoholic drinks are not good.

“Wine tasting on site” “Drinks too expensive” “Did not provide bottled water”

Vibe

56/100
489 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel. Luxurious Hotel.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “King room was well appointed”

Comfort

56/100
629 reviews

Room size and comfort are OK, but beds are great. Small bathrooms, noisy rooms, and terrible A/C.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Room

55/100
1251 reviews

Moderately-sized rooms with TV's but badly-maintained with unacceptable furniture. Beds and views are impressive, but cleanliness just so-so. Small rooms and dirty bathrooms. Outdated rooms with bad kitchenettes, minibars and A/C.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Cleanliness

55/100
296 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Building was clean and very spacious” “Mirrors dusty” “Some hair in bath tub”

WiFi

41/100
184 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

38/100
434 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Breakfast

37/100
55 reviews

Overpriced, subpar breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

Pool

0/100
16 reviews

Bad pool.

“No swimming pool” “There's no pool” “No pool”

Ranked top 22% by couples, with a score of 81

Good to know

  • Good restaurants & bars in the area

    “Close to some restaurants” “Places to eat within a 5 minute walk”

  • Good wines

    “Wine tasting on site” “Wine glasses in front of”

  • Expensive breakfast

  • Luxurious Hotel

    “Deluxe Tower room” “Five star hotel”

Review highlights

Location

90/100
269 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Expensive, terrible parking.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

75/100
198 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Bar

69/100
28 reviews

Standard bar. Good wines.

“Wine tasting on site” “Grey goose martini” “Overpriced beverages”

Food

67/100
37 reviews

Pricey restaurant with average food. Nice menu with delicious desserts.

“Strawberries which was the icing on the cake” “Dodgy Tenderloin” “Wonderful dinners”

Vibe

58/100
114 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel. Luxurious Hotel.

“Christmas tree at Union Square, it was all fabulous” “Gorgeous hotel lobby” “Property was modern and elegant”

Comfort

57/100
164 reviews

Room size and comfort are OK, but beds are great. Small bathrooms, noisy rooms, and terrible A/C.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Room

56/100
292 reviews

Average sized rooms with great views and comfortable beds. Small rooms and dirty bathrooms. Filthy old rooms, and poor furniture. Poorly-maintained rooms with inadequate A/C and bad minibars.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Cleanliness

50/100
53 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

“Building was clean and very spacious” “Some hair in bath tub” “Old musty smell”

Breakfast

40/100
19 reviews

Overpriced, subpar breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

Value

38/100
105 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

WiFi

37/100
57 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Ranked top 8% by families, with a score of 83

Good to know

  • Poor access to parking

    “No parking” “To worry about finding parking”

  • Stylish Hotel

    “Property was modern and elegant” “Elegant hotel lobby”

  • Expensive parking

    “Parking is very expensive” “Parking is expensive”

  • Wonderful sightseeing

    “Christmas tree at Union Square, it was all fabulous” “Fantastic Union Square”

Review highlights

Location

93/100
143 reviews

Great location. Good shopping and sightseeing. Expensive, terrible parking.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

74/100
115 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Amenities

68/100
49 reviews

Decent building with okay entrance area and outdated facilities.

“Elegant hotel lobby” “Old building” “Common areas could use a little updating”

Bar

67/100
7 reviews

Standard bar.

“Wine tasting on site” “Lack of tea” “Overpriced beverages”

Food

64/100
20 reviews

Food is all right.

“Restaurant spoiled” “Dodgy Tenderloin” “Steakhouse terrible”

Vibe

56/100
62 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok. Stylish Hotel.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “King room was well appointed”

Room

56/100
145 reviews

Average sized rooms with great views and comfortable beds. Outdated room with poor bathrooms and substandard furniture. Neglected, dirty rooms.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Cleanliness

50/100
32 reviews

Moderately clean hotel facilities. Dirty room.

“Building was clean and very spacious” “Mirrors dusty” “Some hair in bath tub”

WiFi

40/100
25 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Breakfast

36/100
7 reviews

Bad breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

Value

35/100
49 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 24% by solo travelers, with a score of 78

Good to know

  • Bad air conditioning

    “AC didn't work” “Very loud fan”

  • Good fitness area

    “Great Gym facility” “Great workout room”

  • Poorly-maintained rooms

    “Carpet was shabby” “Sink stopper was broken”

  • Bad internet service

    “Wi-fi was charged” “Internet connection was horrible”

Review highlights

Location

93/100
50 reviews

Great location with excellent sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

73/100
54 reviews

Friendly, more-or-less professional service, and so-so reception.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Wellness

65/100
5 reviews

Average wellness and fitness area.

“24 hr gym” “Spa opened late” “Great Gym facility”

Food

64/100
8 reviews

Food is all right.

“Delicious dinner” “Dodgy Tenderloin” “Great steak dinner”

Amenities

62/100
25 reviews

Okay buildings and entrance area.

“Gorgeous hotel lobby” “Property was modern and elegant” “Building was clean and very spacious”

Cleanliness

55/100
14 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Everything was clean” “Some hair in bath tub” “Old musty smell”

Comfort

48/100
41 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Shower was tiny” “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

Vibe

43/100
30 reviews

Poor vibe. Hotel is outdated. Entrance area is ok.

“Décor was dated” “Old toilet” “Really old carpets”

Room

41/100
79 reviews

Run-down, small rooms and unpleasant bathrooms. Beds and views are impressive, but cleanliness just so-so. Outdated room and furniture, and bad A/C.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

WiFi

34/100
19 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

33/100
27 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 19% by business travelers, with a score of 79

Good to know

  • Old facilities

    “Old building” “Dated decor”

  • Old rooms

    “Old toilet” “Carpet was old”

  • Friendly atmosphere

    “Christmas tree at Union Square, it was all fabulous” “Terrific ambiance”

  • Hotel is outdated

    “Old toilet” “Really old carpets”

Review highlights

Location

95/100
51 reviews

Great location. Good shopping and sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

72/100
43 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Wellness

69/100
5 reviews

Sufficient wellness & sports facilities.

“24 hr gym” “Spa opened late” “Great Gym facility”

Food

69/100
6 reviews

Food is all right.

“Steak house excellent” “Strawberries which was the icing on the cake” “Restaurant spoiled”

Bar

68/100
7 reviews

Standard bar.

“Overpriced beverages” “Great wine bar” “Lemonade in lobby was a treat”

Comfort

57/100
26 reviews

Small, noisy rooms but comfortable beds.

“Tower Room which was spacious and modern” “Very loud fan” “Normal rooms are tiny”

Vibe

54/100
23 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Entrance area is ok.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Tower Room which was spacious and modern”

Room

52/100
53 reviews

Rooms with great views and excellent beds. Rooms are small and badly-maintained with bad furniture and bathrooms. Outdated, dingy rooms.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Cleanliness

51/100
12 reviews

Rooms are dirty but the buildings are reasonably clean.

“Everything was clean” “Glass elevator was really neat” “Mirrors dusty”

Value

41/100
16 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

WiFi

41/100
6 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Review highlights

Room

56/100
6 reviews

Room is all right.

“Gorgeous tower room” “Carpet was shabby” “Old musty smell”

Comfort

54/100
5 reviews

Comfortable.

“Tower Room which was spacious and modern” “Shower was tiny” “Walls were paper thin”

Review highlights

Location

93/100
7 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Room

55/100
7 reviews

Room is all right.

“Old musty smell” “Sink stopper was broken” “Sink was cracked”

Good to know

  • Internet is expensive

    “Wi-fi was charged” “Paying for WiFi”

  • Noisy

    “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

  • Friendly service

    “Staff was very apologetic” “Concierge staff were helpful and recommended”

  • Great view

    “Amazing views of City” “Incredible view of Union Square”

Review highlights

Location

90/100
22 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

67/100
12 reviews

Friendly, more-or-less professional service, and so-so reception.

“NO laundry facilities” “Front desk staff was not friendly” “Ignorant staff”

Amenities

63/100
8 reviews

Average hotel building.

“Elegant hotel lobby” “Old building” “Common areas could use a little updating”

Vibe

55/100
5 reviews

Decent vibe.

“Christmas tree at Union Square, it was all fabulous” “Gorgeous hotel lobby” “Property was modern and elegant”

Comfort

54/100
13 reviews

Noisy, moderately comfortable, and modestly sized rooms.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Room

53/100
24 reviews

Okay-sized rooms with good views.

“Old musty smell” “Sink stopper was broken” “Sink was cracked”

WiFi

37/100
9 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

32/100
15 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 48% by couples, with a score of 81

Good to know

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

  • Poor value for money

    “Wi-fi was charged” “Awful value for money”

Review highlights

Location

92/100
6 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

76/100
4 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Amenities

65/100
4 reviews

Average hotel building.

“Elegant hotel lobby” “Beautiful wide hallways” “Common areas could use a little updating”

Vibe

58/100
3 reviews

Decent vibe.

“Christmas tree at Union Square, it was all fabulous” “Gorgeous hotel lobby” “Property was modern and elegant”

Room

57/100
6 reviews

Room is all right.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Comfort

55/100
4 reviews

Comfortable.

“Tower Room which was spacious and modern” “Normal rooms are tiny” “Shower was tiny”

Value

36/100
4 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Good to know

  • Hotel is outdated

    “Old toilet” “Really old carpets”

Review highlights

Room

55/100
5 reviews

Room is all right.

“Old musty smell” “Sink stopper was broken” “Sink was cracked”

Vibe

53/100
3 reviews

Decent vibe. Hotel is outdated.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Beautiful wide hallways”

Review highlights

Location

93/100
10 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Room

52/100
13 reviews

Room is all right.

“Gorgeous tower room” “Carpet was not very clean” “Old musty smell”

Vibe

50/100
5 reviews

Decent vibe.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Tower Room which was spacious and modern”

Value

35/100
5 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Review highlights

Location

93/100
11 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

78/100
6 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Comfort

60/100
4 reviews

Comfortable.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Room

59/100
9 reviews

Room is all right.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Good to know

  • Old facilities

    “Old building” “Dated decor”

  • Pleasant hotel grounds

    “Comfortable surroundings” “Very pleasant environment”

  • Good accessibility by car

    “Lots of hills” “Shuttle buses right outside”

  • Internet is expensive

    “Wi-fi was charged” “Paying for WiFi”

Review highlights

Location

95/100
44 reviews

Great location, with good shopping nearby and easy access by car.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

69/100
17 reviews

Reception and service are alright.

“NO laundry facilities” “Unfriendly concierge” “Front desk staff is wonderful”

Amenities

65/100
26 reviews

Buildings are fine with old facilities, but the grounds are wonderful.

“Property was modern and elegant” “Elegant hotel lobby” “Building was clean and very spacious”

Cleanliness

59/100
6 reviews

Room cleanliness is acceptable.

“Building was clean and very spacious” “Some hair in bath tub” “Carpet was not very clean”

Vibe

52/100
13 reviews

Decent vibe. Hotel is outdated.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Beautiful wide hallways”

Comfort

51/100
21 reviews

Tiny, somewhat comfortable rooms.

“Tower Room which was spacious and modern” “Normal rooms are tiny” “Shower was tiny”

Room

49/100
39 reviews

Small but clean enough rooms, with terrible bathrooms.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

WiFi

44/100
7 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

35/100
21 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 75% by families, with a score of 71

Good to know

  • Great shopping

    “Exquisite Westfield Mall” “Close to everything shops”

  • Good accessibility by car

    “Lots of hills” “Shuttle buses right outside”

  • Room is not nice

    “Carpet was not very clean” “Old musty smell”

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

Review highlights

Location

93/100
15 reviews

Great location, with good shopping nearby and easy access by car.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

65/100
4 reviews

Service is adequate.

“Exceptional staff” “NO laundry facilities” “Unfriendly concierge”

Amenities

64/100
6 reviews

Average hotel building.

“Elegant hotel lobby” “Hallways are spacious” “Common areas could use a little updating”

Comfort

51/100
7 reviews

Tiny, somewhat comfortable rooms.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Vibe

50/100
4 reviews

Decent vibe.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Tower Room which was spacious and modern”

Room

48/100
11 reviews

Small rooms.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Value

34/100
7 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 32% by couples, with a score of 80

Good to know

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

  • Room is not nice

    “Carpet was not very clean” “Old musty smell”

Review highlights

Location

93/100
6 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Amenities

68/100
7 reviews

Pleasant hotel grounds and decent amenities.

“Elegant hotel lobby” “Common areas could use a little updating” “Dated decor”

Room

56/100
6 reviews

Room is all right.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Comfort

52/100
4 reviews

Comfortable.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Good to know

  • Small rooms

    “Shower was tiny” “Rooms are too old and very small”

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

  • Room is not nice

    “Carpet was not very clean” “Old musty smell”

Review highlights

Location

93/100
4 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Room

60/100
6 reviews

Average sized rooms.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Comfort

60/100
4 reviews

Somewhat comfortable and acceptably sized rooms.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Good to know

  • Hotel is outdated

    “Old toilet” “Really old carpets”

  • Friendly atmosphere

    “Christmas tree at Union Square, it was all fabulous” “Terrific ambiance”

  • Small rooms

    “Shower was tiny” “Rooms are too old and very small”

  • Wonderful sightseeing

    “Christmas tree at Union Square, it was all fabulous” “Fantastic Union Square”

Review highlights

Location

92/100
31 reviews

Great location with excellent sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

71/100
10 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Food

69/100
8 reviews

Food is all right.

“Restaurant spoiled” “Dodgy Tenderloin” “Wonderful dinners”

Amenities

63/100
11 reviews

Average hotel building.

“Elegant hotel lobby” “Old building” “Elevators could be modernized”

Cleanliness

59/100
5 reviews

Room cleanliness is acceptable.

“Everything was clean” “Glass elevator was really neat” “Mirrors dusty”

Vibe

59/100
20 reviews

OK vibe and a friendly atmosphere. Hotel is outdated.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Terrific ambiance”

Room

50/100
30 reviews

Great views, but small rooms. Room cleanliness is acceptable.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Comfort

49/100
11 reviews

Small and uncomfortable rooms.

“Shower was tiny” “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

Value

35/100
6 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Good to know

  • Old rooms

    “Old toilet” “Carpet was old”

  • Old facilities

    “Old building” “Dated decor”

  • Hotel is outdated

    “Old toilet” “Really old carpets”

  • Poor housekeeping

    “Lack of housekeeping staff” “Sloppy housekeeping”

Review highlights

Location

87/100
55 reviews

Well-located hotel, although, unfortunately the parking isn't easy. Good shopping and sightseeing.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

70/100
32 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Food

69/100
6 reviews

Food is all right.

“Steak house excellent” “Strawberries which was the icing on the cake” “Dodgy Tenderloin”

Amenities

68/100
16 reviews

Mediocre building with old facilities.

“Property was modern and elegant” “Elegant hotel lobby” “Common areas could use a little updating”

Bar

64/100
5 reviews

Standard bar.

“Delicious mojito” “Drinks too expensive” “Great wine bar”

Room

55/100
40 reviews

Average-sized rooms with great beds. Outdated rooms and bathrooms not up to standard.

“Carpet was old” “Old musty smell” “Sink stopper was broken”

Comfort

51/100
19 reviews

Room size and comfort are OK, but beds are great.

“Tower Room which was spacious and modern” “Shower was tiny” “Walls are paper thin”

Vibe

49/100
18 reviews

Poor vibe. Hotel is outdated.

“Décor was dated” “Old toilet” “Really old carpets”

Breakfast

43/100
10 reviews

Bad breakfast.

“Lack of breakfast” “No breakfast” “Breakfast breads could be better”

WiFi

42/100
9 reviews

Poor, over-priced WiFi.

“Wi-fi was charged” “Internet connection was horrible” “Paying for WiFi”

Value

35/100
23 reviews

Poor value for money. Internet is expensive.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 4% by families, with a score of 85

Good to know

  • Hotel is outdated

    “Old toilet” “Really old carpets”

  • Poor vibe

    “Décor was dated” “Old toilet”

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

  • Fantastic service

    “Hotel staff were exceptional” “Front desk staff is wonderful”

Review highlights

Location

88/100
13 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

74/100
7 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Amenities

67/100
5 reviews

Average hotel building.

“Elegant hotel lobby” “Old building” “Common areas could use a little updating”

Vibe

52/100
5 reviews

Decent vibe. Hotel is outdated.

“Christmas tree at Union Square, it was all fabulous” “Property was modern and elegant” “Terrific ambiance”

Comfort

50/100
5 reviews

Uncomfortable.

“Shower was tiny” “Walls are paper thin” “WATER RUNNING NOISE WAS TERRIBLE AND INTOLERABLE”

Room

49/100
8 reviews

Room is not nice.

“Carpet was not very clean” “Old musty smell” “Sink stopper was broken”

Value

33/100
8 reviews

Poor value for money.

“Wi-fi was charged” “Awful value for money” “Paying for WiFi”

Ranked top 65% by couples, with a score of 69

Good to know

  • Fantastic service

    “Hotel staff were exceptional” “Front desk staff is wonderful”

  • Great location

    “Christmas tree at Union Square, it was all fabulous” “Location was superb”

Review highlights

Location

90/100
7 reviews

Great location.

“Christmas tree at Union Square, it was all fabulous” “Location was superb” “Rooms and location exceeded our expectation”

Service

71/100
5 reviews

Fantastic service.

“Hotel staff were exceptional” “Front desk staff is wonderful” “Fantastic hotel and staff”

Room

55/100
9 reviews

Room is all right.

“Carpet was shabby” “Old musty smell” “Sink stopper was broken”

Comfort

50/100
5 reviews

Comfortable.

“Tower Room which was spacious and modern” “Very loud fan” “Shower was tiny”

Review Semantics by TrustYou

Customer Reviews of The Westin St. Francis on Union Square

4.0 out of 5.Based on 4064 guest reviews, Very Good

Details / Other Expenses

Check In:3:00 PM
Check Out:12:00 PM
Year of Last Renovation:2010
Floors:32
Rooms:1195
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:1195
Handicap Rooms:
Suites:48
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:26
Meeting Space:56000 sq. feet
Banquet Space:Holds 1000 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:0.3 Mi
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:5:00 pm - 2:00 am
Policies / Expenses
Cancellation:
Individual, 24 hoursGroup, varies per group
Nightly Parking:51
Typical Group Deposit:20% with signed contract
Total Taxes:15.58%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 8.50%
Occupancy Tax:15.58%
Parking Fee:51.00 Per Night
Porterage Fee: 6.00 Per Item
Rooms Wireless Internet Fee:14.95 Per Day
Rooms Wired Internet Fee:14.95 Per Day
Meeting Wireless Internet Fee:14.95 Per Day
Meeting Wired Internet Fee:14.95 Per Day

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Pet allowed with deposit


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Car rental
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

San Francisco International is 12 milesShuttles are available, $15 each wayTaxi is $30 - 40 each wayBART is $9 each way

Local Shuttle Info: N/A

Airport Shuttle? Sorry, no airport shuttle available.

About Westin

  • Designed for wellness
  • Comfortable beds: Westin Heavenly Bed
  • Healthy foods and world class fitness areas
  • Over 200 locations worldwide

The Westin highlights above are subject to change without notice.

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