LA QUINTA INN AUSTIN HIGHLAND MALL

5812 I 35 North, Austin, TX 78751 United States (USA)
View Map Reservations: 1-800-230-4134
2.5 Star Hotel in Travis County
30.31996-97.70772
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Average
3.0/ 5

Based on 180 guest reviews

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  • We have an outdoor pool ready for use
  • Free breakfast available
  • 122 sleeping rooms in hotel
  • Hotel has 2 floors
  • Hotel has 2 suites
  • Check out: NOON
  • Group score of 10.0/10

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Room Types

Check Rates2 Double Beds Mobility Accessible Ultra Fast Free WiFi Free Breakfast HDTV
Non-Smoking
Check Rates2 Double Beds Mobility Accessible Ultra Fast Free WiFi Free Breakfast HDTV Corporate Rate
Non-Smoking
Check Rates2 Double Pillowtop Beds Ultra Fast Free WiFi Free Breakfast HDTV
Non-Smoking
Check Rates2 Double Pillowtop Beds Ultra Fast Free WiFi Free Breakfast HDTV Corporate Rate
Non-Smoking
Check RatesExecutive Room 1 King Bed Refrigerator and Microwave
Non-Smoking
Check RatesExecutive Room 2 Double Beds Refrigerator and Microwave
Non-Smoking
Check RatesKing Bed Mobility Accessible Ultra Fast Free WiFi Free Breakfast HDTV
Non-Smoking
Check RatesKing Bed Mobility Accessible Ultra Fast Free WiFi Free Breakfast HDTV Corporate Rate
Non-Smoking
Check RatesKing Pillowtop Bed Ultra Fast Free WiFi Free Breakfast HDTV
Non-Smoking
Check RatesKing Pillowtop Bed Ultra Fast Free WiFi Free Breakfast HDTV Corporate Rate
Non-Smoking
Check RatesStandard Room 1 King Bed
Non-Smoking
Check RatesStandard Room 2 Double Beds
Non-Smoking
Check RatesSuite King Pillowtop Bed Ultra Fast Free WiFi Free Breakfast HDTV
Non-Smoking
Check RatesSuite King Pillowtop Bed Ultra Fast Free WiFi Free Breakfast HDTV Corporate Rate
Non-Smoking

Verified Reviews of La Quinta Inn Austin Highland Mall

Below are the verified reviews from guests that we have booked recently:
"Could have been better"
Overall Score3.0/ 5
The rooms were clean, but could use some updating. We were very upset, that after a long day at Dell's Children's Hospital, we came back to our room and found the door wide open (belongings inside) with a vacuuming crew sucking out the vents. Guys walking in and out of the room. We were then told it would be about another 30 to 45 mins before we could enter room. This was inconsiderate, and an occupied room should not have been done. Will not be staying here again.
(Individual traveler, booked 1 room), from US flag
13-Jan-2014 Verified Review, stayed from Sun Jan 12 to Tue Jan 14 2014 at a $62.00 average nightly rate.

Summary of Verified Reviews

Summary of 557 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
61
Poor

Easily accessible by car and close to the city center. Bad bathrooms and A/C. TV is not good.

“Close to the city center” “Restaurants closeby”

Great City Hotel Top 16% in city
Good Economy Hotel Top 26% in city

Good to know

  • Room cleanliness is acceptable

    “Stained carpet” “Stained walls”

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Poor bathroom

    “Toilet not working properly” “Torn towels”

  • Poorly-maintained rooms

    “Television did not work” “AC didnt work”

Review highlights

Pool

80/100
5 reviews

Great pool.

Service

75/100
138 reviews

Reception is decent, with overall friendly and professional service. Hotel security is ok.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

74/100
89 reviews

Great location. Centrally located, near restaurants, bars, and shopping. Accessible by car, but parking is a hassle.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

59/100
60 reviews

Fairly good value for money.

“Cheap motel” “Paid for two nights” “Fair price for value”

WiFi

50/100
8 reviews

Regular internet service.

“Wi-Fi and cable premium” “Slow internet” “WIFI NOT WORKING”

Comfort

48/100
92 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Food

46/100
12 reviews

Food is terrible, especially the desserts.

“No waffle machine” “Waffels which were gross”

Cleanliness

45/100
105 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Room

45/100
197 reviews

Unclean, badly-maintained rooms and bathrooms. Rooms are decent size and age, and have adequate beds. Substandard furniture, A/C, minibar and TV's.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Breakfast

38/100
54 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

21/100
55 reviews

Poor vibe. Hotel is outdated. Unfriendly atmosphere. Unpleasant entrance area. Good choice for a city trip. Fine for a budget trip.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Amenities

18/100
45 reviews

Old facilities and unpleasant entrance area.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 73% by couples, with a score of 68

Good to know

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Friendly service

    “Courteous Staff” “Friendly person at the front desk”

  • Bad breakfast

    “Stale cereal” “Fairly standard hotel breakfast”

  • Uncomfortable

    “A lot of noise outside” “AC didnt work”

Review highlights

Location

77/100
9 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Service

74/100
16 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Value

63/100
8 reviews

Fairly good value for money.

“Cheap motel” “Paid for two nights” “Price is fair”

Comfort

55/100
9 reviews

Beds are decent and generally comfortable.

“AC worked great” “A lot of noise outside” “Air conditioner noisy”

Room

50/100
25 reviews

Rooms are OK with average beds but poor bathrooms.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

48/100
14 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Breakfast

32/100
8 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

18/100
6 reviews

Poor vibe. Hotel is outdated.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 78% by families, with a score of 59

Good to know

  • Poor hotel buildings

    “Older building” “Lobby run-down”

  • Bad amenities

    “Older building” “Lobby run-down”

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Poor bathroom

    “Toilet not working properly” “Torn towels”

Review highlights

Service

78/100
17 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

72/100
7 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

59/100
7 reviews

Fairly good value for money.

“Cheap motel” “Paid for two nights” “Nice for the price”

Cleanliness

50/100
12 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Room

45/100
24 reviews

Bad rooms with terrible bathrooms. Rooms are quite clean and beds are standard.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Comfort

45/100
12 reviews

Okay beds but not comfortable overall.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Breakfast

36/100
5 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

23/100
10 reviews

Poor vibe. Hotel is outdated.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Amenities

20/100
6 reviews

Poor hotel buildings.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 82% by business travelers, with a score of 58

Good to know

  • Unclean hotel facilities

    “Hotel exterior is old And not clean” “Dingy motel”

  • Uncomfortable

    “A lot of noise outside” “AC didnt work”

  • Bad breakfast

    “Stale cereal” “Fairly standard hotel breakfast”

  • Poor vibe

    “Older building” “Lobby run-down”

Review highlights

Service

77/100
8 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

70/100
7 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

63/100
5 reviews

Fairly good value for money.

“Cheap motel” “Rate high” “Paid for two nights”

Comfort

50/100
6 reviews

Okay beds but not comfortable overall.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Room

48/100
17 reviews

Untidy rooms with acceptable beds but poor bathrooms.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

43/100
11 reviews

Dirty room. Unclean hotel facilities.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Breakfast

40/100
6 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

20/100
4 reviews

Poor vibe.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 76% by solo travelers, with a score of 68

Good to know

  • Unclean hotel facilities

    “Hotel exterior is old And not clean” “Dingy motel”

  • Room cleanliness is acceptable

    “Stained carpet” “Stained walls”

  • Dirty

    “Carpet was wet” “Dingy motel”

  • Room is not nice

    “Coffee pot leaked” “Torn towels”

Review highlights

Service

75/100
7 reviews

Fantastic service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

72/100
5 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Room

50/100
9 reviews

Clean enough, but thoroughly unpleasant, rooms.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

46/100
7 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Good to know

  • Dirty room

    “Stained carpet” “Stained walls”

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Poor bathroom

    “Toilet not working properly” “Torn towels”

  • Poorly-maintained rooms

    “Television did not work” “AC didnt work”

Review highlights

Service

75/100
132 reviews

Reception is decent, with overall friendly and professional service. Hotel security is ok.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

72/100
81 reviews

Great location. Centrally located, near restaurants, bars, and shopping. Accessible by car, but parking is a hassle.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

59/100
60 reviews

Fairly good value for money.

“Cheap motel” “Paid for two nights” “Comfortable for the price”

WiFi

56/100
7 reviews

Regular internet service.

“Wi-Fi and cable premium” “Slow internet” “Free wifi”

Food

54/100
12 reviews

Food is so-so, with bad desserts.

“No waffle machine” “Fresh fruit” “Waffels which were gross”

Comfort

49/100
88 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Room

47/100
188 reviews

Unclean, badly-maintained rooms and bathrooms. Rooms are decent size and age, and have adequate beds. Substandard furniture, A/C, minibar and TV's.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

45/100
105 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Breakfast

37/100
49 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

19/100
52 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Amenities

18/100
45 reviews

Old facilities and unpleasant entrance area.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 70% by couples, with a score of 68

Good to know

  • Great location

    “Ease of access to the university” “Close to the city center”

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Friendly service

    “Courteous Staff” “Friendly person at the front desk”

  • Bad breakfast

    “Stale cereal” “Fairly standard hotel breakfast”

Review highlights

Location

77/100
9 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Service

74/100
16 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Value

63/100
8 reviews

Fairly good value for money.

“Cheap motel” “Nice for the price” “Hotel at a great price”

Comfort

55/100
9 reviews

Beds are decent and generally comfortable.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Room

49/100
25 reviews

Bad rooms with terrible bathrooms. Rooms are quite clean and beds are standard.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

49/100
14 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Breakfast

32/100
8 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

18/100
6 reviews

Poor vibe. Hotel is outdated.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 84% by families, with a score of 56

Good to know

  • Poor hotel buildings

    “Older building” “Lobby run-down”

  • Bad amenities

    “Older building” “Lobby run-down”

  • Hotel is outdated

    “Older building” “Hotel exterior is old And not clean”

  • Poor vibe

    “Older building” “Lobby run-down”

Review highlights

Service

77/100
15 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

72/100
6 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

59/100
7 reviews

Fairly good value for money.

“Cheap motel” “Price is fair” “Hotel at a great price”

Cleanliness

50/100
12 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Room

48/100
20 reviews

Bad rooms with terrible bathrooms. Rooms are quite clean and beds are standard.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Comfort

47/100
9 reviews

Okay beds but not comfortable overall.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Breakfast

34/100
5 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

23/100
8 reviews

Poor vibe. Hotel is outdated.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Amenities

20/100
6 reviews

Poor hotel buildings.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 83% by business travelers, with a score of 57

Good to know

  • Unclean hotel facilities

    “Hotel exterior is old And not clean” “Dingy motel”

  • Great location

    “Ease of access to the university” “Close to the city center”

  • Uncomfortable

    “A lot of noise outside” “AC didnt work”

  • Bad breakfast

    “Stale cereal” “Fairly standard hotel breakfast”

Review highlights

Service

77/100
8 reviews

Friendly service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Location

70/100
7 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Value

63/100
5 reviews

Fairly good value for money.

“Cheap motel” “Rate high” “Hotel at a great price”

Comfort

50/100
6 reviews

Okay beds but not comfortable overall.

“A lot of noise outside” “AC didnt work” “Air conditioner noisy”

Room

48/100
17 reviews

Untidy rooms with acceptable beds but poor bathrooms.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Cleanliness

43/100
11 reviews

Dirty room. Unclean hotel facilities.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Breakfast

40/100
6 reviews

Bad breakfast.

“Stale cereal” “Fairly standard hotel breakfast” “No breakfast”

Vibe

20/100
4 reviews

Poor vibe.

“Older building” “Lobby run-down” “Hotel exterior is old And not clean”

Ranked top 87% by solo travelers, with a score of 60

Good to know

  • Unclean hotel facilities

    “Hotel exterior is old And not clean” “Dingy motel”

  • Dirty room

    “Stained carpet” “Stained walls”

  • Dirty

    “Carpet was wet” “Dingy motel”

  • Room is not nice

    “Coffee pot leaked” “Torn towels”

Review highlights

Service

75/100
5 reviews

Fantastic service.

“Excellent staff” “Friendly person at the front desk” “Safety was a concern”

Room

50/100
8 reviews

Room cleanliness is acceptable.

“Carpet was wet” “Coffee pot leaked” “Torn towels”

Cleanliness

46/100
7 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Carpet was wet” “Dingy motel” “Lobby is a bit smelly”

Review highlights

Location

76/100
6 reviews

Great location.

“Ease of access to the university” “Close to the city center” “Ample parking”

Room

39/100
5 reviews

Room is not nice.

“Coffee pot leaked” “Torn towels” “Stains on the lamp shades and walls”

Review Semantics by TrustYou

Customer Reviews of La Quinta Inn Austin Highland Mall

3.0 out of 5.Based on 180 guest reviews, Average

Details / Other Expenses

Check In:3:00pm
Check Out:NOON
Year of Last Renovation:2001
Floors:2
Rooms:122
Non Smoking Rooms:85
Handicap Rooms:
Suites:2
Meeting Rooms:0
Policies / Expenses
Total Taxes:15.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Complimentary breakfast
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Fax available
  • Free local calls
  • Ice Maker
  • Internet - wireless
  • Shower
  • Swimming pool - outdoor
  • Telephone
  • Television
  • Voicemail

About La Quinta Inns & Suites

  • Offering comfort and value with more than 800 hotels in the U.S., Mexico, and Canada
  • La Quinta Returns is a free guest reward program where guests can earn points per stay for free nights, early check-in and late check-out, gift cards and certificates, travel, and the points never expire
  • Free Brightside Breakfast
  • Free Wi-Fi
  • Bright Morning Bed and soft pillowtop mattress for the best night's sleep
  • Business center with printing services
  • Fully equipped fitness center
  • Flat-panel TV's, work desk, and spacious guestrooms
  • Guest laundry rooms available at most locations
  • Free airport shuttle service at most airport locations

The La Quinta Inns & Suites highlights above are subject to change without notice.

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