"Good potential but doesn’t deliver."
Overall Score2.0/ 5
We spent three nights here over Easter weekend. We had planned a trip to Kauai and wanted to stay here after someone else recommended it. We booked it, but then had to cancel when we postponed the trip by a week. Canceling cost us $200, more than the cost of one night's accommodation. It was worth it, given the situation. Whatever. So we checked in and were told that the room with a king sized bed that we specifically reserved was not available. Instead, we were given a room with two double beds. Not exactly what we were hoping for for our baby moon. They also told us we had to pay a “resort fee” of around $20/night extra. So we checked in and went to our room. The room was on the third floor and the hotel does not have elevators. Great. When we got to the room, we saw that it had cinder block walls and no air conditioning. So we opened the door to the balcony. Fortunately, there was a screen door, so we left that open most of our stay. At this point we saw we had a nice view. Our room was on the highest floor, right in the middle of the hotel, giving us a great view of the hotel complex and the ocean beyond. Awesome! That night, we closed the glass door to the balcony before going to sleep. In the middle of the night, we had to switch to the screen door because it was too hot in our room (remember, no A/C). Then in the morning I was awoken by chickens at 7 AM. Although I wasn't thrilled with this, I should have been grateful; the next morning, Easter morning, I was awoken at 5:45. Apparently, the hotel decided to host an Easter sunrise service (with speakers!) for the church across the highway and people were loudly setting up for it that early. The hotel never told us this was going to happen. Again the next morning, I woke up at 7 from chickens. The room itself was ok. It had a decent TV and they have yoga mats in the room. When you check in, they give you towels and water bottles; you can keep the water bottles. Given the room had cinder blocks, they did about as good a job as I'd expect to make it nice. But the lack of air conditioning was a bigger problem than I expected. Without air conditioning, you are forced to leave the door to the balcony open. This allows any noise from outside, such as roosters crowing, to easily get into your room. The result? You will not sleep in. You will get up early every morning, like it or not. I was not happy about this. Despite all these negatives, there were some good things about the ISO. The hotel had a free breakfast. It's a simple breakfast of oatmeal, mini muffins, maybe some fruit or cereal, but it's right there and free. Although there is no beach at the hotel, all you have to do is walk behind the south building and there's beach there, with no development behind it. The hotel has a water machine to fill up your water bottles and they have bikes you can use. Also, the location is great. It's right in the middle of the east coast of the island, so you can get almost anywhere on Kauai in an hour. It's also right across the street from two shopping centers, with grocery stores and restaurants. Also, it's one of the cheapest hotels on the island. Overall I wasn't thrilled with the place. When I started writing this, I gave them a rating of 3, but after reading my review I lowered it. The lack of air conditioning/being woken up was a bigger problem than I thought, I didn't like being denied the type of room I reserved while at the same time getting slammed for changing my reservation. So it's okay if they screw up my reservation but if I make a change that's not ok? The real problem here is that almost all hotels on Kauai are expensive. I'm not flying thousands of miles for a Hawaiian vacation, I just need a place to chill and sleep at night while on a weekend trip. The ISO is cheaper than the competition, but I wonder if it's worth it. If I were to visit Kauai again, I'd stay elsewhere.
28-Apr-2019 Verified Review, stayed from Fri Apr 19 to Mon Apr 22 2019 at a $156.46 average nightly rate.