HOLIDAY INN HOTEL & SUITES

4800 Merle Hay Rd., Des Moines, IA 50322 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Suburban Hotel in Polk County
41.64976 -93.69814
Check availability
Average
3.5/ 5

Based on 97 guest reviews

Show Guest Reviews
  • Indoor pool in hotel
  • Shuttle from airport available
  • The Avg. Group Saves 27.9%!
  • Access to gym on-site
  • Hotel has 198 rooms
  • Check out time: 12:00
  • Group score of 10.0/10
  • Hotel has 12 meeting rooms

Check Current Prices






Include Discounts:

Room Types

Check Rates 1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 1 King Bed Ex
Non-Smoking
Check Rates 1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 1 King Bed Ju
Non-Smoking
Check Rates 1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 2 Queen Beds
Non-Smoking
Check Rates 1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You Standard Room
Non-Smoking
Check Rates 2 Queen Beds
Non-Smoking
Check Rates Best Flex with Breakfast Fully Flexible Rate Includes Breakfast For 1 or 2 Adults 1 King Bed Executi
Non-Smoking
Check Rates Best Flex with Breakfast Fully Flexible Rate Includes Breakfast For 1 or 2 Adults 1 King Bed Junior
Non-Smoking
Check Rates Best Flex with Breakfast Fully Flexible Rate Includes Breakfast For 1 or 2 Adults 2 Queen Beds Compl
Non-Smoking
Check Rates Best Flex with Breakfast Fully Flexible Rate Includes Breakfast For 1 or 2 Adults Standard Room When
Non-Smoking
Check Rates Best Flexible Rate 1 King Bed Executive Over Sized Is The Theme Of This Room in Addition To Free
Non-Smoking
Check Rates Best Flexible Rate 1 King Bed Junior Suite Surf The Web in The Parlor or Bedroom with The Free High
Non-Smoking
Check Rates Best Flexible Rate 2 Queen Beds Complimentary High Speed Wireless Internet Accessible Keeps You
Non-Smoking
Check Rates Best Flexible Rate Standard Room When You Arrive We Will Do Out Best To Meet Your Room Bed Type and
Smoking
Check Rates Executive 1 King Bed
Non-Smoking
Check Rates Junior Suite 1 King Bed
Non-Smoking
Check Rates Special Offer 1 King Bed Executive Over Sized Is The Theme Of This Room in Addition To Free
Non-Smoking
Check Rates Special Offer 1 King Bed Junior Suite Surf The Web in The Parlor or Bedroom with The Free High
Non-Smoking
Check Rates Special Offer 2 Queen Beds Complimentary High Speed Wireless Internet Accessible Keeps You
Non-Smoking
Check Rates Special Offer Standard Room When You Arrive We Will Do Out Best To Meet Your Room Bed Type and
Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking
Check Rates Suite 1 King Bed
Non-Smoking

Local Attractions

Right on I80/35 at Exit 131.Drake University 4 miles, Prairie Meadows Horse Track and Casino 9 miles, Adventureland Amusement Park 9 Miles, Iowa Speedway Newton, 18 miles, Wells Fargo Arena/Hy Vee Hall/Vets Auditorium 12 miles, James Cownie Soccer Complex 10 miles, DM Bucs Arena 3 miles, State Fairgrounds 9 miles, Pioneer Hibred Campus 2 miles, John Deere Credit Campus 3 miles, Camp Dodge 2 miles, Bass Pro Shop 7 miles.

Verified Reviews of Holiday Inn Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Good Clean Hotel"
Overall Score4.0/ 5
We were happy with the hotel for several reasons such as: it was clean, in an area with lots of food and other options, accommodating staff and Bennigan’s on site. Traveling with a team can provide quite a few issues due to the size and wanting to have the team together is part of the experience. Having the option to eat at the hotel was great.
(Meeting planner, booked 33 rooms), from US flag
24-Aug-2015 Verified Review, stayed from Fri Aug 21 to Sun Aug 23 2015 at a $110.00 group rate (35% discount).
"We Loved Staying At Your Hotel!"
Overall Score5.0/ 5
We were in Des Moines for a family reunion, with relatives coming from all over the United States. The last time we had a reunion (9 years ago) I booked a different hotel and everyone complained about their rooms. This time everyone raved about their rooms, the staff, cleanliness, etc. We would give your hotel an excellent rating in everything.
(Meeting planner, booked 30 rooms), from US flag
20-Aug-2015 Verified Review, stayed from Thu Aug 13 to Sun Aug 16 2015 at a $140.00 group rate (9% discount).
Response from Management on 21-Aug-2015:
Thank you Jean. It was a pleasure working with you on your family reunion. Let us know if we can help you with any hotel needs you may have in the future.
"Very Nice Rooms, Great Beds and Friendly Staff!"
Overall Score4.0/ 5
My group was extremely pleased with all of the accommodations.
(Group coordinator, booked 10 rooms), from US flag
05-Aug-2014 Verified Review, stayed from Fri Aug 01 to Sun Aug 03 2014 at a $120.00 group rate (17% discount).
"Two night stay for softball team"
Overall Score3.0/ 5
Rooms blocked noise out very well and the attached restaurant was very good. Clean but the bathtub did not drain very well and the area where the carpet met the bathroom floor was worn and had tacks sticking up which were sharp! Welcoming and convenient.
(Group coordinator, booked 10 rooms), from US flag
14-Apr-2014 Verified Review, stayed from Fri Apr 11 to Sun Apr 13 2014 at a $109.95 group rate.
"Our stay was very pleasant."
Overall Score4.0/ 5
Hotel staff was friendly and accommodating. Look forward to pool renovations. Would be ideal if the stay included breakfast. Breakfast at Bennigans was overpriced for buffet quality. Coupons for Bennigans would be perfect.
(Meeting planner, booked 25 rooms), from US flag
03-Mar-2014 Verified Review, stayed from Fri Feb 28 to Sun Mar 02 2014 at a $92.00 group rate (22% discount).

Summary of Verified Reviews

Summary of 161 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
73
Fair

Fair Hotel. Great beds and welcoming service. Clean hotel facilities.

“Good night's sleep” “Friendly helpful staff”

Good Overall Ranking Top 46% in city
Best Beds In City

Good to know

  • Small bathroom

    “Restroom very small” “Very small bathroom”

  • Poorly-maintained rooms

    “AC doesnt work” “Air conditioner didn't work”

  • Poor bathroom

    “Restroom very small” “Shower would not drain”

  • Pleasant entrance area

    “Lobby 24 hours”

Review highlights

Location

90/100
34 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Service

67/100
45 reviews

Service staff are friendly, yet unprofessional and reception is poor.

“Not all the staff was rude” “Fast checkin” “No breakfast service”

WiFi

67/100
6 reviews

Regular internet service.

“Free Wi-fi” “Free Internet”

Value

60/100
16 reviews

Fairly good value for money. Expensive breakfast.

“Cheap walmart” “Free Wi-fi” “Free Internet”

Cleanliness

57/100
36 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

51/100
82 reviews

The relatively modern rooms are clean enough and the beds are excellent. Neglected, cramped rooms with small bathrooms. Standard air conditioning.

“AC worked well and there were plenty of” “Heating/cooling unit was quiet” “Shower was so clean and well designed”

Comfort

48/100
34 reviews

Cramped rooms and bathrooms, lacking comfort, but beds are good. A/C and noise levels are satisfactory.

“AC doesnt work” “Air conditioner didn't work” “Restroom very small”

Breakfast

31/100
12 reviews

Overpriced, subpar breakfast.

“No breakfast in the hotel” “No breakfast provided” “No breakfast”

Good to know

  • Poor bathroom

    “Restroom very small” “Shower would not drain”

  • Reception is not nice

    “No counter” “Rude woman at the desk”

  • Uncomfortable

    “AC doesnt work” “Air conditioner didn't work”

  • Great location

    “Cheap walmart” “Shops nearby”

Review highlights

Location

90/100
8 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Amenities

66/100
4 reviews

Average hotel building.

“Maintained close to everything” “Nearby property” “Lobby 24 hours”

Vibe

66/100
4 reviews

Decent vibe.

“Shower was so clean and well designed” “Newer Holiday Inn Express” “New carpet”

Service

64/100
9 reviews

Great service, but bad reception.

“Friendly helpful staff” “Fast checkin” “No breakfast service”

Value

58/100
3 reviews

Fairly good value for money.

“Cheap walmart” “Free Wi-fi” “Free Internet”

Pool

54/100
5 reviews

Ordinary pool.

“Nice indoor pool” “Pool area was dirty” “Pool was cold”

Cleanliness

54/100
5 reviews

Room cleanliness is acceptable.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

49/100
16 reviews

Rooms acceptably clean, but needing maintenance, with bad bathrooms.

“No refrigerator” “AC doesnt work” “Air conditioner didn't work”

Comfort

48/100
8 reviews

Uncomfortable.

“AC doesnt work” “Air conditioner didn't work” “Restroom very small”

Good to know

  • Great location

    “Cheap walmart” “Shops nearby”

Review highlights

Location

92/100
6 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Service

69/100
7 reviews

Service is adequate.

“Friendly helpful staff” “Fast checkin” “No breakfast service”

Vibe

62/100
7 reviews

Decent vibe.

“Shower was so clean and well designed” “Newer Holiday Inn Express” “New carpet”

Cleanliness

57/100
8 reviews

Room cleanliness is acceptable.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

48/100
10 reviews

Clean enough, but thoroughly unpleasant, rooms.

“No refrigerator” “AC doesnt work” “Air conditioner didn't work”

Good to know

  • Small bathroom

    “Restroom very small” “Very small bathroom”

  • Poorly-maintained rooms

    “AC doesnt work” “Air conditioner didn't work”

  • Poor bathroom

    “Restroom very small” “Shower would not drain”

  • Pleasant entrance area

    “Lobby 24 hours”

Review highlights

Location

90/100
34 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Service

67/100
45 reviews

Service staff are friendly, yet unprofessional and reception is poor.

“Fast checkin” “No breakfast service” “No counter”

WiFi

67/100
6 reviews

Regular internet service.

“Free Wi-fi” “Free Internet”

Value

60/100
16 reviews

Fairly good value for money. Expensive breakfast.

“Cheap walmart” “Free Wi-fi” “Free Internet”

Cleanliness

57/100
36 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

51/100
82 reviews

The relatively modern rooms are clean enough and the beds are excellent. Neglected, cramped rooms with small bathrooms. Standard air conditioning.

“AC worked well and there were plenty of” “Heating/cooling unit was quiet” “Couldnt open the doors”

Comfort

48/100
34 reviews

Cramped rooms and bathrooms, lacking comfort, but beds are good. A/C and noise levels are satisfactory.

“AC doesnt work” “Air conditioner didn't work” “Restroom very small”

Pool

47/100
17 reviews

Bad pool.

“Pool area was dirty” “Pool was well maintained but a little cold” “Pool was cold”

Breakfast

31/100
12 reviews

Overpriced, subpar breakfast.

“No breakfast in the hotel” “No breakfast provided” “No breakfast”

Good to know

  • Bad pool

    “Pool area was dirty” “Pool was well maintained but a little cold”

  • Poor bathroom

    “Restroom very small” “Shower would not drain”

  • Reception is not nice

    “No counter” “Rude woman at the desk”

  • Uncomfortable

    “AC doesnt work” “Air conditioner didn't work”

Review highlights

Location

90/100
8 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Amenities

66/100
4 reviews

Average hotel building.

“Maintained close to everything” “Nearby property” “Lobby 24 hours”

Vibe

66/100
4 reviews

Decent vibe.

“Shower was so clean and well designed” “Newer Holiday Inn Express” “New carpet”

Service

64/100
9 reviews

Great service, but bad reception.

“Not all the staff was rude” “Fast checkin” “No breakfast service”

Value

58/100
3 reviews

Fairly good value for money.

“Cheap walmart” “Free Wi-fi” “Free Internet”

Pool

54/100
5 reviews

Ordinary pool.

“Nice indoor pool” “Pool area was dirty” “Pool was well maintained but a little cold”

Cleanliness

54/100
5 reviews

Room cleanliness is acceptable.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

49/100
16 reviews

Rooms acceptably clean, but needing maintenance, with bad bathrooms.

“No refrigerator” “AC doesnt work” “Air conditioner didn't work”

Comfort

48/100
8 reviews

Uncomfortable.

“AC doesnt work” “Air conditioner didn't work” “Restroom very small”

Good to know

  • Great location

    “Cheap walmart” “Shops nearby”

Review highlights

Location

92/100
6 reviews

Great location.

“Cheap walmart” “Shops nearby” “Conveniently located to restaurants”

Service

69/100
7 reviews

Service is adequate.

“Friendly staff” “Fast checkin” “No breakfast service”

Vibe

62/100
7 reviews

Decent vibe.

“Shower was so clean and well designed” “Newer Holiday Inn Express” “New carpet”

Cleanliness

57/100
8 reviews

Room cleanliness is acceptable.

“Shower was so clean and well designed” “Musty smell” “Dirty carpet”

Room

48/100
10 reviews

Clean enough, but thoroughly unpleasant, rooms.

“No refrigerator” “AC doesnt work” “Air conditioner didn't work”

Review Semantics by TrustYou

Customer Reviews of Holiday Inn Hotel & Suites

3.5 out of 5. Based on 97 guest reviews , Average

Property Description

We have Bennigan's restaurant on site that is open from 6am-11pm daily.

Details / Other Expenses

Check In: 3:00
Check Out: 12:00
Year of Last Renovation: 2006
Floors: 5
Rooms: 198
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 162
Handicap Rooms:
Suites: 36
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 12 View Spaces
Meeting Space: 10000 sq. feet
Banquet Space: Holds 350 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.5 Mi
Dist. to Nearest Gym: On-site
Pool Info:
5am-Midnight Indoor Have hot tub as well
Policies / Expenses
Cancellation:
6pm
Nightly Parking: 0
Total Taxes: 12.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Radio in room
  • Restaurant
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • VCR or VCP
  • Voicemail

Airport & Shuttle Information

Complimentary Shuttle to and from the airport.

Airport Shuttle? Yes! There is an airport shuttle.

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

Previously known as:
Holiday Inn Des Moines Northwest, Holiday Inn Hotel & Suites Des Moines Northwest

Seasonality and Projections at Holiday Inn Hotel & Suites

Rate fluctuations of Holiday Inn Hotel & Suites

The graph above is fluctuations of room rates for both group rates and the lowest online individual prices our system could find at the time the group offer was placed. The lowest group/meeting rate displayed is 31.1% in the month of March 2016 and the highest average individual rate is $165 in the month of March 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Hotel & Suites in a month when rates are lower.

Meeting Rooms and Banquet Rooms at Holiday Inn Hotel & Suites

Below are the meeting, banquet, conference and event spaces at Holiday Inn Hotel & Suites.

Feel free to use the Holiday Inn Hotel & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Des Moines event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Heartland Ballroom 90 x 50 x 10 4500 374/-- -- 187 108 74 -- --/-- 600 450 --
Close This

Heartland Ballroom

Room Type:
Ballroom
Total Size:
4500 Sq. Feet
Dimensions:
90 x 50 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
16
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$1200.00 USD
Photo of Heartland Ballroom
Bennigan's Meeting Room 44 x 29 x 10 1276 80/-- -- 60 31 45 45 --/-- 125 80 --
Close This

Bennigan's Meeting Room

Room Type:
General Meeting Room
Total Size:
1276 Sq. Feet
Dimensions:
44 x 29 x 10 Ft.
Floor Level:
Ground Level
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$250.00 USD
Wisconson Room 51 x 22 x 9 2601 80/-- -- 70 50 44 44 --/-- 100 80 --
Close This

Wisconson Room

Room Type:
General Meeting Room
Total Size:
2601 Sq. Feet
Dimensions:
51 x 22 x 9 Ft.
Floor Level:
1 Below Ground
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$250.00 USD
Iowa Board Room 25 x 22 x 9 550 --/-- -- -- -- -- 18 --/-- -- -- --
Close This

Iowa Board Room

Room Type:
Boardroom
Total Size:
550 Sq. Feet
Dimensions:
25 x 22 x 9 Ft.
Floor Level:
1 Below Ground
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$150.00 USD
State Rooms ( 9 in total) 25 x 22 x 9 550 40/-- -- 25 18 18 18 --/-- 50 -- --
Close This

State Rooms ( 9 in total)

Room Type:
General Meeting Room
Total Size:
550 Sq. Feet
Dimensions:
25 x 22 x 9 Ft.
Floor Level:
1 Below Ground
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$85.00 USD

Testimonials: Why use Hotel Planner?

Testimonials icon
"I think this is a great source for those planning a group trip and have a specific budget in mind." A.H. - Long Island, NY

Find out more Check Rates