"Was not impressed with the service"
Overall Score3.0/ 5
The day we arrived was a great check in. We were helped and were given direction to places. The second day was not very great. We were gone all day and when we came back to the room we found the carpet was very wet. In the room next door, the toilet overflowed, so we had to change rooms from one end of the building to the other side of the parking lot. We did receive help from Maintenance. The next day we left the room about 2:00 in the afternoon and asked if we could have the room cleaned because we were leaving. We got back around 9:00 and the room was not cleaned and no fresh towels. I had another room reserved for my husband to come in for grandsons graduation and he was not allowed to use his rewards card. He is an elite member and has he been a member for many years. We were not happy with our stay at all.
09-Mar-2014 Verified Review, stayed from Sat Mar 08 to Sun Mar 09 2014 at a $115.00 average nightly rate.