SHERATON PRINCESS KAIULANI

120 Kaiulani Ave., Honolulu, HI 96815 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Beach Hotel in Honolulu County
21.27697 -157.82552
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Average
3.5/ 5

Based on 2713 guest reviews

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  • Includes an outdoor swimming pool
  • 1150 rooms in hotel
  • 29 floors in hotel
  • 14 suites in hotel
  • Check-in time: 3PM
  • Check-out time: 12AM
  • Groups & Meetings rating of 7.3/10
  • 3 meeting rooms in hotel

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Room Types

Check Rates1 King :endless Escape Breakfast : City View: Coffee Tea Maker: Suitep Out Balcony:
Non-Smoking
Check Rates1 King :endless Escape Breakfast : Ocean View: Non Smoking: Suitep Out Balcony:
Non-Smoking
Check Rates1 King :endless Escape Breakfast : Partial Ocean View: Coffee Tea Maker: Suitep Out
Non-Smoking
Check Rates1 King :endless Escape City View: Coffee Tea Maker: Suitep Out Balcony: Refrigerator:
Non-Smoking
Check Rates1 King :endless Escape Ocean View: Non Smoking: Suitep Out Balcony: Sweet Sleeper Bed: High Speed In
Non-Smoking
Check Rates1 King :endless Escape Partial Ocean View: Coffee Tea Maker: Suitep Out Balcony: Sweet Sleeper Bed:
Non-Smoking
Check Rates1 King :flexible Rate Suite: Luxurious and Spacious: Wetbar: Non Smoking: Coffee Tea Maker
Non-Smoking
Check Rates1 King :flexible Rate Suite: Tower Ocean View: Non Smoking: Sweet Sleeper Bed: Sitting Area
Non-Smoking
Check Rates1 King :room and Car Pkg Includes Compact Car with Standard Room or Convertible Car with Tower Ocean
Non-Smoking
Check Rates1 King :suite Life 3 Night Minimum Length Of Stay Includes Daily Breakfast For 2 and 150 Dining Cred
Non-Smoking
Check Rates1 King Bed City View Coffee Tea Maker Suitep Out Balcony Refrigerator
Non-Smoking
Check Rates1 King Bed Ocean View Coffee Tea Maker Suitep Out Balcony Sweet Sleeper Bed
Non-Smoking
Check Rates1 King Bed Ocean View Suitep Out Balcony Sweet Sleeper Bed High Speed Internet For A Fee
Non-Smoking
Check Rates1 King Bed Partial Ocean View Coffee Tea Maker Suitep Out Balcony Sweet Sleeper Bed
Non-Smoking
Check Rates1 King Bed Standard Room Coffee Tea Maker Suitep Out Balcony Refrigerator
Non-Smoking
Check Rates2 Double Beds :endless Escape Breakfast : City View: Coffee Tea Maker: Suitep Out Balcony:
Non-Smoking
Check Rates2 Double Beds :endless Escape City View: Coffee Tea Maker: Suitep Out Balcony: Sweet Sleeper Bed:
Non-Smoking
Check Rates2 Double Beds :prepaid Rate City View: Coffee Tea Maker: Suitep Out Balcony: Refrigerator:
Non-Smoking
Check Rates2 Double Beds :prepaid Rate with Breakfast Fully Prepaid Rate Daily Breakfast For 2 Included This Re
Non-Smoking
Check Rates2 Double Beds :room and Car Pkg Includes Compact Car with Standard Room or Convertible Car with Towe
Non-Smoking
Check Rates2 Double Beds City View Coffee Tea Maker Suitep Out Balcony Refrigerator
Non-Smoking
Check Rates2 Double Beds City View Coffee Tea Maker Suitep Out Balcony Sweet Sleeper Bed
Non-Smoking
Check Rates2 Double Beds Ocean View Suitep Out Balcony Sweet Sleeper Bed High Speed Internet For A Fee
Non-Smoking
Check Rates2 Double Beds Standard Room Coffee Tea Maker Suitep Out Balcony Refrigerator
Non-Smoking
Check RatesCity View 2 Double Bed or 1 King Bed
Non-Smoking
Check RatesCity View Escape 2 Double Bed or 1 King Bed
Non-Smoking
Check RatesCity View Room Including Resort Fee (Endless Escape)
Non-Smoking
Check RatesDeluxe Ocean (Princess) Room Including Resort Fee (Vip)
Non-Smoking
Check RatesDeluxe Ocean View Princess 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesDeluxe Ocean View Princess Escape 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesDeluxe Room Ocean View
Non-Smoking
Check RatesOcean View High Floor 2 Double Bed or 1 King Bed
Non-Smoking
Check RatesPartial Ocean View 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesPool View 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesPool View Escape 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesPool View Room Including Resort Fee (Vip)
Non-Smoking
Check RatesRoom City View
Non-Smoking
Check RatesRoom City View Tower
Non-Smoking
Check RatesRoom Ocean View Tower
Non-Smoking
Check RatesRoom Partial Ocean View Tower
Non-Smoking
Check RatesRoom Pool View
Non-Smoking
Check RatesStandard 2 Double Bed or 1 King Bed
Non-Smoking
Check RatesStandard Escape 2 Double Bed or 1 King Bed
Non-Smoking
Check RatesStandard Room Including Resort Fee (Endless Escape)
Non-Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesSuite Tower
Non-Smoking
Check RatesTower City View 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesTower City View Escape 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesTower High Floor Ocean View Escape 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesTower High Ocean View Room Including Resort Fee (Vip)
Non-Smoking
Check RatesTower Partial Ocean View Escape 2 Double Beds or 1 King Bed
Non-Smoking
Check RatesTower Partial Ocean View Room Including Resort Fee (Vip)
Non-Smoking

Local Attractions

Waikiki Beach, Waikiki, International Marketplace, Diamond Head, Zoo, Kapiolani Park.

Summary of Verified Reviews

Summary of 1,928 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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73
Fair

Good Hotel. Close to Waikiki. Located near shopping areas and the beach. Room service is perfect. Recreation staff is nice. Good laundry service. Popular among families.

“Room service is excellent” “Close to shopping, restaurants and beach”

Good to know

  • Hotel is outdated

    “Building & furnishings dated” “Facilities are dated”

  • Beach nearby

    “In a great area close to beach” “Close to the beach and bus routes”

  • Old rooms

    “Aging fixtures” “Building & furnishings dated”

  • Great shopping

    “Great shops and attractions” “Shopping was glorious nearby”

Review highlights

Beach

96/100
289 reviews

Beautiful beach.

“Great access to beach” “Great amenities for beach” “Close to the beach and bus routes”

Location

96/100
705 reviews

Good location, close to public transport. Close to the beach, with great shopping and sightseeing nearby. Great accessibility by car with affordable parking. Great nearby restaurants and bars with excellent excursions.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

81/100
615 reviews

Friendly staff, especially pool/beach service and housekeeping. Service efficiency and reception are OK, but management are lacking. Good laundry service. Bad tour guide. Recreation staff is nice. Room service is perfect.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

WiFi

65/100
47 reviews

WiFi is good value.

“Free access to internet” “Basic Wi-Fi” “Wifi included”

Cleanliness

63/100
218 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Clean and excellent facilities” “Everything was clean” “Dirty baby diaper”

Breakfast

63/100
52 reviews

Affordable, fairly tasty breakfasts.

“Two buffet breakfasts included” “No eggs” “Great egg station”

Room

53/100
657 reviews

Old, mostly clean rooms with decent balconies but uncomfortable furniture. Excellent beds and great views. Cramped, run-down rooms with bad minibars. Small rooms and dirty bathrooms. Bad TV's and kitchenettes.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Amenities

50/100
270 reviews

Uninspiring entrance area with decent amenities and outdated facilities. Bad architecture.

“Facilities are excellent” “Hospitality room was very clean” “Noise from the construction site”

Comfort

46/100
255 reviews

Small, uncomfortable, noisy rooms with tiny bathrooms. Comfortable beds.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Vibe

43/100
367 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area. Hotel is relatively stylish. Luxurious Hotel.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Wellness

35/100
15 reviews

Bad fitness area.

“Gym was small” “Lacks a spa” “No spa area”

Ranked top 46% by families, with a score of 77

Good to know

  • Old rooms

    “Aging fixtures” “Building & furnishings dated”

  • Uncomfortable

    “Noise from the construction site” “Lots of noisy construction”

  • Poor bathroom

    “Bathtub was tiny” “Faucet leaked a bit”

  • Great view

    “Ocean view was fabulous” “Fantastic view of the ocean”

Review highlights

Location

96/100
54 reviews

Great location. Great shopping and the beach nearby.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

87/100
48 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

WiFi

67/100
5 reviews

Regular internet service.

“Complimentary wi-fi” “Internet great” “Free wifi”

Cleanliness

64/100
14 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean and excellent facilities” “Everything was clean” “Dirty baby diaper”

Breakfast

62/100
9 reviews

Breakfast is average.

“Two buffet breakfasts included” “No eggs” “Great egg station”

Amenities

51/100
20 reviews

Uninspiring entrance area with decent amenities and outdated facilities.

“Facilities are excellent” “Hospitality room was very clean” “Quiet environment”

Room

48/100
46 reviews

Badly-kept, old, small rooms with poor bathrooms. Rooms are somewhat clean but have fantastic views.

“Carpet is a little old fashioned” “Dirty baby diaper” “Bathroom door was broken”

Vibe

40/100
24 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Comfort

39/100
17 reviews

Rooms are uncomfortable, loud and cramped.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Ranked top 43% by couples, with a score of 78

Good to know

  • Accessible parking

    “Parking is ample” “Free parking for our rental car”

  • Comfortable beds

    “Bedding was beautiful” “Duvet was comfy”

  • Wonderful housekeeping

    “Very accomodating cleaning crew” “Chamber maids friendly and super polite”

  • Poorly-maintained rooms

    “Leaky air conditioner” “Faucet leaked a bit”

Review highlights

Beach

97/100
21 reviews

Beautiful beach.

“Great access to beach” “Great amenities for beach” “Close to the beach and bus routes”

Location

95/100
61 reviews

Great location and easy parking. Great shopping and the beach nearby.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

85/100
56 reviews

Great, friendly housekeeping.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Pool

77/100
19 reviews

Great pool.

“Pool area was clean and enjoyable” “Pool was amazing” “Pool and lounge was a treat”

Cleanliness

65/100
15 reviews

Room cleanliness is acceptable.

“Hospitality room was very clean” “Dirty baby diaper” “Filthy carpet”

Room

54/100
66 reviews

Beds and views are impressive, but cleanliness just so-so. Outdated, run-down rooms with bad bathrooms. Adequate balcony.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Amenities

51/100
28 reviews

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated.

“Facilities are excellent” “Hospitality room was very clean” “Quiet environment”

Comfort

47/100
20 reviews

Good beds, but noisy and uncomfortable rooms.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Vibe

44/100
38 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 67% by solo travelers, with a score of 78

Good to know

  • Great location

    “Excelent place to visit” “Location was fantastic”

  • Poor hotel buildings

    “Noise from the construction site” “Lots of noisy construction”

  • Poor vibe

    “Building & furnishings dated” “Elevator would always smell”

  • Fantastic service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Location

94/100
12 reviews

Great location.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

79/100
7 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

50/100
10 reviews

Room is all right.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Amenities

47/100
5 reviews

Poor hotel buildings.

“Noise from the construction site” “Lots of noisy construction” “Building & furnishings dated”

Vibe

42/100
6 reviews

Poor vibe.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 41% by business travelers, with a score of 79

Good to know

  • Fantastic service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Service

78/100
6 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

52/100
7 reviews

Room is all right.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Good to know

  • Pleasant hotel grounds

    “Quiet environment” “Relaxed environment”

Review highlights

Location

94/100
5 reviews

Great location.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

84/100
5 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Amenities

52/100
4 reviews

Pleasant hotel grounds and decent amenities.

“Facilities are excellent” “Quiet environment” “Noise from the construction site”

Good to know

  • Beach nearby

    “In a great area close to beach” “Close to the beach and bus routes”

  • Old rooms

    “Aging fixtures” “Building & furnishings dated”

  • Great shopping

    “Great shops and attractions” “Shopping was glorious nearby”

  • Hotel is outdated

    “Building & furnishings dated” “Facilities are dated”

Review highlights

Beach

98/100
234 reviews

Beautiful beach.

“Great access to beach” “Great amenities for beach” “Close to the beach and bus routes”

Location

96/100
473 reviews

Good location, close to public transport. Close to the beach, with great shopping and sightseeing nearby. Great accessibility by car with affordable parking. Great nearby restaurants and bars with excellent excursions.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

84/100
457 reviews

Friendly staff, especially pool/beach service and housekeeping. Service efficiency and reception are OK, but management are lacking. Bad tour guide. Good laundry service. Room service is perfect.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

WiFi

68/100
40 reviews

WiFi is good value.

“Free access to internet” “Good internet access” “Free wifi and parking”

Breakfast

66/100
35 reviews

Affordable, fairly tasty breakfasts.

“Two buffet breakfasts included” “No eggs” “Great egg station”

Cleanliness

63/100
175 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Hospitality room was very clean” “Everything was clean” “Dirty baby diaper”

Amenities

57/100
194 reviews

Great grounds and decent buildings. Old facilities and unpleasant entrance area. Bad architecture.

“Noise from the construction site” “Lots of noisy construction” “Building & furnishings dated”

Room

53/100
472 reviews

Decent balconies and reasonably clean rooms. Rooms are badly-kept, and old, with bad furniture, but nice beds. Small rooms and dirty bathrooms. Small rooms with awful TV's. minibars and poor air conditioning.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Comfort

51/100
193 reviews

Relatively comfortable, with good beds. Small rooms and bathrooms, with terrible A/C and too much noise.

“Air conditioner worked great” “In-room safe worked well and was roomy” “Noise from the construction site”

Vibe

48/100
240 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area. Hotel is relatively stylish.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Wellness

33/100
9 reviews

Bad fitness area.

“Gym was small” “Lacks a spa” “No spa area”

Ranked top 49% by couples, with a score of 78

Good to know

  • Unpleasant entrance area

    “2 elevators were not working” “Elevator would always smell”

  • Accessible parking

    “Parking is ample” “Free parking for our rental car”

  • Comfortable beds

    “Bedding was beautiful” “Duvet was comfy”

  • Wonderful housekeeping

    “Very accomodating cleaning crew” “Chamber maids friendly and super polite”

Review highlights

Beach

97/100
19 reviews

Beautiful beach.

“Great access to beach” “Great amenities for beach” “Close to the beach and bus routes”

Location

95/100
47 reviews

Great location and easy parking. Great shopping and the beach nearby.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

86/100
44 reviews

Great, friendly housekeeping.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Pool

77/100
15 reviews

Great pool.

“Pool area was clean and enjoyable” “Pool was amazing” “Pool and lounge was a treat”

Value

71/100
20 reviews

Best value for money.

“Free Mai tai” “Free welcome drink” “Complimentary car parking”

Cleanliness

65/100
10 reviews

Room cleanliness is acceptable.

“Clean and excellent facilities” “Dirty baby diaper” “Filthy carpet”

Room

55/100
49 reviews

Somewhat clean rooms with average balconies, yet lovely views. Outdated, run-down rooms with bad bathrooms.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Amenities

52/100
21 reviews

Buildings are not very nice, with an unpleasant entrance, but the amenities are okay.

“Clean and excellent facilities” “Quiet environment” “Noise from the construction site”

Comfort

47/100
14 reviews

Noisy room lacking in comfort.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Vibe

44/100
29 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 37% by families, with a score of 80

Good to know

  • Old rooms

    “Aging fixtures” “Building & furnishings dated”

  • Hotel is outdated

    “Building & furnishings dated” “Facilities are dated”

  • Poor bathroom

    “Bathtub was tiny” “Faucet leaked a bit”

  • Great shopping

    “Great shops and attractions” “Shopping was glorious nearby”

Review highlights

Location

97/100
35 reviews

Great location. Great shopping and the beach nearby.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Beach

96/100
13 reviews

Beautiful beach.

“Great access to beach” “Great amenities for beach” “Close to the beach and bus routes”

Service

87/100
34 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Value

70/100
17 reviews

Fairly good value for money.

“Free Mai tai” “Free welcome drink” “Complimentary car parking”

Cleanliness

67/100
9 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean and excellent facilities” “Everything was clean” “Dirty baby diaper”

WiFi

67/100
5 reviews

Regular internet service.

“Complimentary wi-fi” “High speed internet” “Free wifi”

Breakfast

62/100
9 reviews

Breakfast is average.

“Two buffet breakfasts included” “No eggs” “Great egg station”

Amenities

51/100
16 reviews

Hotel buildings are unacceptable but amenities are OK.

“Quiet environment” “Noise from the construction site” “Lots of noisy construction”

Room

51/100
32 reviews

Rooms are somewhat clean but have fantastic views. Badly-kept, old, small rooms with poor bathrooms.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Comfort

42/100
12 reviews

Small and uncomfortable rooms.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Vibe

41/100
16 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 84% by solo travelers, with a score of 74

Good to know

  • Great location

    “Excelent place to visit” “Location was fantastic”

  • Poor vibe

    “Building & furnishings dated” “Elevator would always smell”

  • Fantastic service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Location

94/100
10 reviews

Great location.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

80/100
6 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

50/100
8 reviews

Room is all right.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Vibe

42/100
5 reviews

Poor vibe.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 47% by business travelers, with a score of 78

Good to know

  • Fantastic service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Service

78/100
6 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

52/100
7 reviews

Room is all right.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Review highlights

Location

96/100
5 reviews

Great location.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

77/100
7 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

53/100
8 reviews

Room is all right.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Good to know

  • Old facilities

    “Facility is a bit old” “Out of date decor”

  • Hotel is outdated

    “Building & furnishings dated” “Facilities are dated”

  • Beach nearby

    “In a great area close to beach” “Close to the beach and bus routes”

  • Poor hotel buildings

    “Noise from the construction site” “Lots of noisy construction”

Review highlights

Location

95/100
207 reviews

Great location. Great nearby restaurants, bars, and shopping right by beach. Parking is good and affordable.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Value

77/100
80 reviews

Best value for money. Expensive restaurant.

“Free Mai tai” “Free welcome drink” “Complimentary car parking”

Service

72/100
138 reviews

Great housekeeping with friendly and professional service, but mediocre reception. Recreation staff is nice.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Cleanliness

62/100
38 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean and excellent facilities” “Dirty baby diaper” “Filthy carpet”

WiFi

61/100
6 reviews

Regular internet service.

“Complimentary wi-fi” “Basic Wi-Fi” “Free wifi”

Breakfast

59/100
12 reviews

Breakfast is average.

“Two buffet breakfasts included” “No eggs” “Great egg station”

Room

52/100
162 reviews

Beds and views are impressive, but cleanliness just so-so. Small, old rooms with substandard bathrooms.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Amenities

41/100
67 reviews

Old facilities and unpleasant entrance area.

“Noise from the construction site” “Lots of noisy construction” “Building & furnishings dated”

Comfort

37/100
52 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Vibe

37/100
115 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Ranked top 68% by families, with a score of 72

Good to know

  • Poor hotel buildings

    “Noise from the construction site” “Lots of noisy construction”

  • Great location

    “Excelent place to visit” “Location was fantastic”

  • Hotel is outdated

    “Building & furnishings dated” “Facilities are dated”

  • Friendly service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Location

94/100
17 reviews

Great location.

“Excelent place to visit” “Location was fantastic” “Shopping was glorious nearby”

Service

83/100
13 reviews

Friendly service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Value

77/100
6 reviews

Best value for money.

“Free Mai tai” “Free welcome drink” “Complimentary car parking”

Cleanliness

61/100
5 reviews

Quite clean.

“Clean and excellent facilities” “Everything was clean” “Dirty baby diaper”

Room

50/100
13 reviews

Small, but acceptable, rooms.

“AC worked great” “Air conditioner worked great” “In-room safe worked well and was roomy”

Amenities

50/100
4 reviews

Poor hotel buildings.

“Noise from the construction site” “Lots of noisy construction” “Building & furnishings dated”

Vibe

41/100
8 reviews

Poor vibe. Hotel is outdated.

“Building & furnishings dated” “Elevator would always smell” “Outdated facility”

Comfort

40/100
5 reviews

Small and uncomfortable rooms.

“Noise from the construction site” “Lots of noisy construction” “Standard room feels a bit cramped”

Ranked top 45% by couples, with a score of 73

Good to know

  • Fantastic service

    “Beach service was wonderful and very helpful” “Staff are relaxed and friendly”

Review highlights

Service

80/100
6 reviews

Fantastic service.

“Beach service was wonderful and very helpful” “Staff are relaxed and friendly” “Service quality was superb”

Room

51/100
8 reviews

Room is all right.

“Ocean view was fabulous” “AC worked great” “Air conditioner worked great”

Review highlights

Review Semantics by TrustYou

Customer Reviews of Sheraton Princess Kaiulani

3.5 out of 5.Based on 2713 guest reviews, Average

Property Description

The Sheraton Princess Kaiulani offers a glimpse at Hawaii's royal past in the heart of Waikiki Beach. This Oahu hotel graces the former estate of Hawaii's last princess … offering Hawaii vacation value just steps from world-famous Waikiki Beach, plus unlimited shopping, dining, and nightlife options.Just footsteps away from the beach with breathtaking views of the Pacific Ocean.Please note that all function space is provided at the Moana Surfrider, A Westin Resort.

Details / Other Expenses

Check In:3PM
Check Out:12AM
Year of Last Renovation:2006
Floors:29
Rooms:1150
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:200
Handicap Rooms:
Suites:14
Meeting Rooms:3
Meeting Space:1386 sq. feet
Banquet Space:Holds 100 people
Policies / Expenses
Nightly Parking:$15
Total Taxes:13.96%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Car rental
  • Central location
  • Charge for early check out
  • Child facilities
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

approx. 10 miles from the Honolulu International AirportShuttle service available at approx. $10 per person, taxi approx. $25.

Airport Shuttle? Sorry, no airport shuttle available.

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Previously known as:
Sheraton Princess Kaiulani Hotel

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