GRANDSTAY HOTEL & SUITES

1 River Bend Place, Chaska, MN 55318 United States (USA)
View Map Reservations: 1-800-230-4134
2.5 Star Downtown Hotel in Carver County
44.78428-93.60022
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Average
3.5/ 5

Based on 138 guest reviews

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  • We have an indoor pool
  • Free complimentary breakfast
  • Gym is available on property
  • 82 rooms in hotel
  • 3 floors in hotel
  • Check-out time: 11:00AM
  • Groups/Meetings rating of 10.0/10
  • 3 meeting rooms in hotel

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Local Attractions

Valleyfair, Mystic Lake Casino, Minnesota Arboretum, Chanhassen Dinner Theater, Canterbury Park

Summary of Verified Reviews

Summary of 119 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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69
Fair

Fair Hotel. Shopping and parking accessibility is top-notch. Friendly service.

“Staff was very accomadating” “Shop and grill great”

Good to know

  • Poorly-maintained rooms

    “Blow dryer did not work” “Broken air conditioner”

  • Accessible parking

    “Adjacent to the garage” “Plenty of parking”

  • Poor bathroom

    “No hot water” “Blow dryer did not work”

  • Poor beds

    “Not enough pillows” “No blanket”

Review highlights

Location

82/100
30 reviews

Great location with good parking and shopping.

“River walk was great” “Shop and grill great” “Enjoy the location and surroundings”

Breakfast

69/100
32 reviews

Affordable, fairly tasty breakfasts.

“Hard boiled eggs” “Scrambled eggs poor” “Overcrowded breakfast lounge”

Service

67/100
39 reviews

Decent reception, with friendly but unprofessional staff.

“Staff were terrific” “No maid service” “Grumpy guy at the front desk”

Pool

64/100
14 reviews

Ordinary pool.

“Swimming pool area smelled strongly of chlorine” “Pool was broke” “Clean pool”

Amenities

52/100
21 reviews

Hotel buildings are unacceptable but amenities are OK.

“Facilities need to be updated” “Elevator was not working” “Patio was strewn”

Cleanliness

46/100
23 reviews

Dirty room. Moderately clean hotel facilities.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

29/100
54 reviews

Neglected, dirty rooms. A/C bathroom, and beds are not great.

“No hot water” “No sound barrier” “Blow dryer did not work”

Comfort

27/100
22 reviews

Decent noise levels, but beds, A/C and comfort levels are lacking.

“Not enough pillows” “Broken air conditioner” “Lots of noise”

Wellness

18/100
10 reviews

Bad fitness area.

“Hot tub was not working” “Hot tub didn't work” “Awkward treadmill”

Vibe

8/100
10 reviews

Poor vibe. Hotel is outdated.

“Elevator was not working” “Broken elevator”

Good to know

  • Great location

    “River walk was great” “Shop and grill great”

  • Poorly-maintained rooms

    “Blow dryer did not work” “Broken air conditioner”

  • Friendly service

    “Staff was very accomadating” “Friendly desk staff”

  • Dirty

    “Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke”

Review highlights

Location

85/100
9 reviews

Great location.

“River walk was great” “Shop and grill great” “Enjoy the location and surroundings”

Value

75/100
5 reviews

Best value for money.

“Rate, which was awesome” “Great value” “Free breakfast”

Breakfast

71/100
6 reviews

Tasty breakfast.

“Wonderful breakfast” “Outstanding breakfast” “Great breakfast”

Service

64/100
8 reviews

Service is average, but very friendly.

“Staff was very accomadating” “Friendly desk staff” “No maid service”

Cleanliness

44/100
5 reviews

Dirty.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

29/100
10 reviews

Dilapidated rooms and bathrooms.

“No hot water” “No sound barrier” “Blow dryer did not work”

Good to know

  • Poor beds

    “Not enough pillows” “No blanket”

  • Uncomfortable

    “Not enough pillows” “Broken air conditioner”

  • Dirty room

    “Rooms smokey”

  • Dirty

    “Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke”

Review highlights

Service

68/100
6 reviews

Service is average, but very friendly.

“Staff was very accomadating” “Friendly desk staff” “No maid service”

Breakfast

66/100
9 reviews

Breakfast is average.

“Hard boiled eggs” “Scrambled eggs poor” “Overcrowded breakfast lounge”

Cleanliness

49/100
8 reviews

Dirty room.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

27/100
13 reviews

Terrible beds in dirty rooms.

“No hot water” “No sound barrier” “Blow dryer did not work”

Comfort

24/100
5 reviews

Not very comfortable, with bad beds.

“Not enough pillows” “Broken air conditioner” “Lots of noise”

Good to know

  • Room is not nice

    “No hot water” “No sound barrier”

Review highlights

Room

26/100
5 reviews

Room is not nice.

“No hot water” “No sound barrier” “Blow dryer did not work”

Good to know

  • Poorly-maintained rooms

    “Blow dryer did not work” “Broken air conditioner”

  • Accessible parking

    “Adjacent to the garage” “Plenty of parking”

  • Poor bathroom

    “No hot water” “Blow dryer did not work”

  • Poor beds

    “Not enough pillows” “No blanket”

Review highlights

Location

82/100
30 reviews

Great location with good parking and shopping.

“River walk was great” “Shop and grill great” “Enjoy the location and surroundings”

Breakfast

69/100
32 reviews

Affordable, fairly tasty breakfasts.

“Hard boiled eggs” “Scrambled eggs poor” “Overcrowded breakfast lounge”

Service

67/100
39 reviews

Decent reception, with friendly but unprofessional staff.

“Staff was very accomadating” “Friendly desk staff” “No maid service”

Pool

64/100
14 reviews

Ordinary pool.

“Swimming pool area smelled strongly of chlorine” “Pool was broke” “Clean pool”

Amenities

48/100
21 reviews

Poor hotel buildings.

“Facilities need to be updated” “Elevator was not working” “Patio was strewn”

Cleanliness

46/100
23 reviews

Dirty room. Moderately clean hotel facilities.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

29/100
54 reviews

Neglected, dirty rooms. A/C bathroom, and beds are not great.

“No hot water” “No sound barrier” “Blow dryer did not work”

Comfort

27/100
22 reviews

Decent noise levels, but beds, A/C and comfort levels are lacking.

“Not enough pillows” “Broken air conditioner” “Lots of noise”

Wellness

18/100
10 reviews

Bad fitness area.

“Hot tub was not working” “Hot tub didn't work” “Awkward treadmill”

Vibe

8/100
10 reviews

Poor vibe. Hotel is outdated.

“Elevator was not working” “Broken elevator”

Good to know

  • Great location

    “River walk was great” “Shop and grill great”

  • Poorly-maintained rooms

    “Blow dryer did not work” “Broken air conditioner”

  • Friendly service

    “Staff was very accomadating” “Friendly desk staff”

  • Dirty

    “Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke”

Review highlights

Location

85/100
9 reviews

Great location.

“River walk was great” “Shop and grill great” “Enjoy the location and surroundings”

Value

75/100
5 reviews

Best value for money.

“Rate, which was awesome” “Great value” “Free breakfast”

Breakfast

71/100
6 reviews

Tasty breakfast.

“Wonderful breakfast” “Outstanding breakfast” “Great breakfast”

Service

64/100
8 reviews

Service is average, but very friendly.

“Staff was very accomadating” “Friendly desk staff” “No maid service”

Cleanliness

44/100
5 reviews

Dirty.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

29/100
10 reviews

Dilapidated rooms and bathrooms.

“No hot water” “No sound barrier” “Blow dryer did not work”

Good to know

  • Poor beds

    “Not enough pillows” “No blanket”

  • Uncomfortable

    “Not enough pillows” “Broken air conditioner”

  • Dirty room

    “Rooms smokey”

  • Room is not nice

    “No hot water” “No sound barrier”

Review highlights

Service

68/100
6 reviews

Service is average, but very friendly.

“Staff was very accomadating” “Friendly desk staff” “No maid service”

Breakfast

66/100
9 reviews

Breakfast is average.

“Hard boiled eggs” “Scrambled eggs poor” “Overcrowded breakfast lounge”

Cleanliness

49/100
8 reviews

Dirty room.

“Swimming pool area smelled strongly of chlorine” “Smoking room smelled like smoke” “Rooms smokey”

Room

27/100
13 reviews

Terrible beds in dirty rooms.

“No hot water” “No sound barrier” “Blow dryer did not work”

Comfort

24/100
5 reviews

Not very comfortable, with bad beds.

“Not enough pillows” “Broken air conditioner” “Lots of noise”

Review Semantics by TrustYou

Customer Reviews of Grandstay Hotel & Suites

3.5 out of 5.Based on 138 guest reviews, Average

Property Description

heated underground parking and right on Minnesota river.

Details / Other Expenses

Check In:3:00 PM
Check Out:11:00AM
Year of Last Renovation:2008
Floors:3
Rooms:82
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:82
Handicap Rooms:6
Suites:82
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:3 View Spaces
Meeting Space:500 sq. feet
Banquet Space:Holds 60 people
Dist. to Food/Bars:On-site
Dist. to Nearest Gym:1.0 Mi
Lounge/Bar Hours:5 PM - 9 PM
Policies / Expenses
Cancellation:
24-Hours
Nightly Parking:0
Typical Group Deposit:0
Total Taxes: 6.88%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
$ 20 PER PET


  • Air conditioning
  • Alarm clock
  • Camping or barbeque facilities
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Garage
  • Hairdryer available
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Kitchen facilities
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free HBO
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

We do have 11 passenger shuttle to go to the airport at a very minimal fee for groups.

Local Shuttle Info: 24 hour availability. Cost is based on destination

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Best Western River Inn & Suites

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Meeting Rooms and Banquet Rooms at Grandstay Hotel & Suites

Below are the meeting, banquet, conference and event spaces at Grandstay Hotel & Suites.

Feel free to use the Grandstay Hotel & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Chaska event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
MN River Room44 x 20 x 108807/----56--35----/--66--88
Close This

MN River Room

Room Type:
General Meeting Room
Total Size:
880 Sq. Feet
Dimensions:
44 x 20 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
6
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Mississippi Room23 x 19 x 10437--/----18--------/--22----
Close This

Mississippi Room

It's river view room open up to the patio on river. We have a fire pit on patio and we can do the food and beverage on patio.
Room Type:
General Meeting Room
Total Size:
437 Sq. Feet
Dimensions:
23 x 19 x 10 Ft.
Floor Level:
1
Power Outlets:
5
Columns:
0
Windows:
3
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System

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