"Lost ID Ridiculous Corporate Policy."
Overall Score1.0/ 5
My brother needed a place to stay in Redding. I booked a room at Motel 6 and charged the room to my credit card. When he arrived, the motel staff refused to honor the reservation because he had no ID. My brother lost his wallet. In fact, the reason he called me and asked me to book the room for him is that he had no money, no credit cards and no ID BECAUSE HE LOST HIS WALLET. According to a Google search result, researchers interviewed a random sample of adults and found that 10 percent had lost their wallet in the past five years and an additional 8 percent lost their wallets through theft. No surprise to me, lost ID is a common occurrence. So despite the fact that the room was paid for, he was refused entry. I called to ask the staff at the front desk why; the woman I spoke to said that it was a corporate policy. Apparently someone at corporate is worried about credit card fraud. The thing is, I use my credit card over the phone and Internet all the time. This was the first and only time in my life that my credit card transaction has been refused. Motel 6 appears to be the only organization on the planet that is concerned about credit card fraud via phone transactions. What makes this experience even worse is that I booked through HotelPlanners.com. Which means that my credit card wasn't actually refused, because my card has been charged and I have to go through HotelPlanners.com to get my money refunded. The first person I spoke to said that she would have to confirm the facts of my claim. Not unreasonable. Two days later, I haven't heard from anyone. I call back; they can't seem to find the transaction on their computer. This should be a wonderful conclusion to my Motel 6 experience. I can look forward to hours of bullshit from them to resolve a problem that your organization caused. It is hard to imagine how a company in the hospitality business could make a decision that, without a doubt, would adversely impact their own customers. Your policy is ridiculous. Rest assured, I will NEVER stay at a Motel 6 again.
18-Feb-2020 Verified Review, stayed from Sat Feb 15 to Tue Feb 18 2020 at a $52.78 average nightly rate.