THE CLARION INN & SUITES BY CHOICE HOTELS

4981 28th St. Se, Grand Rapids, MI 49512 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Airport Hotel in Kent County
42.91263-85.54481
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Average
3.5/ 5

Based on 155 guest reviews

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  • Includes an outdoor pool
  • Comp. Breakfast
  • Shuttle to airport available
  • The Avg. Group Saves 29.3%!
  • Fitness + Health Center
  • 104 rooms in hotel
  • Groups/Meetings rating of 10.0/10

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Include Discounts:

Room Types

Check Rates 1 Double Accessible 1st Floor 32 Inch TV Flat Panel TV Microwave Refrigerator
Non-Smoking
Check Rates 1 King Bed Desk with Ergonomic Chair Microwave Refrigerator
Non-Smoking
Check Rates 1 King Bed Sofa Bed 2 Person Free High Speed Wireless T V Plasma
Non-Smoking
Check Rates 1 King Desk with Ergonomic Chair Microwave Refrigerator Coffeemaker in Room
Non-Smoking
Check Rates 1 King Sofa Bed 2 Person Free High Speed Wireless T V Plasma Microwave Refrigerator
Non-Smoking
Check Rates 1 King Suite 1 Bedroom Suite Living Room 2 Bathrooms Sofa Bed 2 Person
Non-Smoking
Check Rates 1 King Suite Efficiency Sofa Bed 2 Person Kitchen
Non-Smoking
Check Rates 1 King Suite Hot Tub 2 Persons 1 Room Suite Microwave Refrigerator
Non-Smoking
Check Rates 2 Queen Beds Microwave Refrigerator Coffeemaker in Room
Non-Smoking
Check Rates 2 Queen Microwave Refrigerator Coffeemaker in Room Free High Speed Wireless
Non-Smoking
Check Rates 2 Queen Suite 1 Room Suite Sofa Bed 2 Person Microwave Refrigerator
Non-Smoking
Check Rates Standard Room 1 King Bed
Non-Smoking
Check Rates Standard Room 2 Queen Beds
Non-Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking

Local Attractions

2 miles away from airport, 6 miles away from Frederick Meijer Gardens and Sculpture Park, 8 miles from downtown: DeVos Place, Van Andel Arena, Gerald R. Ford Museum, Grand Rapids Art Museum. Close to 8 local colleges and Universities. Endless shopping and dining within walking distance or a quick drive. Lake Michigan is only 30 miles away.

Verified Reviews of The Clarion Inn & Suites by Choice Hotels

Below are the verified reviews from guests that we have booked recently:
"Very Helpful and Great Location"
Overall Score3.0/ 5
Staff great, tons of restaurants, great experience.
(Group coordinator, booked 8 rooms), from US flag
22-Nov-2015 Verified Review, stayed from Fri Nov 20 to Sun Nov 22 2015 at a $65.00 group rate (45% discount).
"Staff were excellent"
Overall Score3.0/ 5
Property is a little tired but worked very well for our team and our parents.
(Group coordinator, booked 7 rooms), from US flag
12-Jan-2014 Verified Review, stayed from Fri Jan 10 to Sat Jan 11 2014 at a $55.00 group rate (45% discount).

Summary of Verified Reviews

Summary of 237 verified reviews

74
Fair

Fair budget hotel. Located near shopping areas and the airport. Service is professional and beds are top notch. Great pool.

“Waffle maker and hot breakfast included” “Beds were very comfortable”

Excellent Budget Hotel Top 9% in city
Great Business Hotel Top 18% in city
Best Beds In City
Most Comfortable In City

Good to know

  • Dirty bathroom

    “Towels that were wet”

  • Poorly-maintained rooms

    “Coffee maker didnt work” “Air conditioner not working”

  • Poor bathroom

    “Towels that were wet” “Old toilet”

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

Review highlights

Pool

100/100
6 reviews

Great pool.

“Pool area and gym were nice”

Location

87/100
38 reviews

Great location near lots of shopping. Deficient parking, but near the airport.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

80/100
70 reviews

Efficient, friendly service with a nice reception.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Breakfast

78/100
36 reviews

Great and affordable breakfast.

“Waffle maker and hot breakfast included” “Great breakfast” “Breakfast included”

Comfort

70/100
47 reviews

Comfortable but noisy rooms with great beds.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Cleanliness

65/100
48 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Clean towels” “Facility very clean” “Stained hallway”

WiFi

57/100
6 reviews

Regular internet service.

“Free internet” “Internet was not working”

Room

50/100
101 reviews

Dirty, neglected rooms with poor furnishings. The relatively modern rooms are clean enough and the beds are excellent.

“Coffee maker didnt work” “Air conditioner not working” “Noise from the wall”

Vibe

37/100
21 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Fine for a budget trip. Good for business people.

“Noise from the hallway” “Old toilet” “Stained hallway”

Amenities

33/100
19 reviews

Poor buildings and an uninspiring entrance area.

“Vending machines wouldn't work” “Noise from the hallway” “Run down carpets”

Ranked top 53% by couples, with a score of 77

Good to know

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

  • Rather comfortable

    “Endless banging noise from hallway” “Beds were comfortable”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

  • Room is all right

    “Coffee maker didnt work” “Air conditioner not working”

Review highlights

Location

86/100
7 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

77/100
8 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Comfort

75/100
10 reviews

Comfortable rooms and beds.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Cleanliness

65/100
6 reviews

Room cleanliness is acceptable.

“Clean towels” “Facility very clean” “Stained hallway”

Room

54/100
18 reviews

Bathrooms not great but beds are good, and room acceptably clean.

“Plenty of towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 55% by solo travelers, with a score of 75

Good to know

  • Friendly service

    “Staff members were friendly and accommodating” “Entire staff was so helpful”

  • Tasty breakfast

    “Waffle maker and hot breakfast included” “Great breakfast”

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

  • Rather comfortable

    “Endless banging noise from hallway” “Beds were comfortable”

Review highlights

Value

90/100
5 reviews

Best value for money.

“Waffle maker and hot breakfast included” “Free internet” “Low price”

Location

89/100
5 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

77/100
11 reviews

Friendly service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Breakfast

76/100
5 reviews

Tasty breakfast.

“Waffle maker and hot breakfast included” “Great breakfast” “Breakfast included”

Comfort

75/100
8 reviews

Rather comfortable.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Room

52/100
13 reviews

Room is all right.

“Clean towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 75% by families, with a score of 70

Good to know

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

  • Rather comfortable

    “Endless banging noise from hallway” “Beds were comfortable”

  • Room is all right

    “Coffee maker didnt work” “Air conditioner not working”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

Review highlights

Location

89/100
4 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

79/100
7 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Comfort

72/100
8 reviews

Comfortable rooms and beds.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Cleanliness

68/100
8 reviews

Room cleanliness is acceptable.

“Facility very clean” “Towels that were wet” “Stained hallway”

Room

51/100
10 reviews

Awesome beds, and reasonably clean rooms. Poorly-maintained rooms.

“Clean towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 82% by business travelers, with a score of 64

Good to know

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

Review highlights

Location

89/100
1 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

79/100
9 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Room

47/100
7 reviews

Poorly-maintained rooms.

“Coffee maker didnt work” “Air conditioner not working” “Noise from the wall”

Good to know

  • Dirty bathroom

    “Towels that were wet”

  • Poorly-maintained rooms

    “Coffee maker didnt work” “Air conditioner not working”

  • Poor bathroom

    “Towels that were wet” “Old toilet”

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

Review highlights

Pool

100/100
6 reviews

Great pool.

“Pool area and gym were nice”

Location

87/100
38 reviews

Great location near lots of shopping. Deficient parking, but near the airport.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

81/100
69 reviews

Efficient, friendly service with a nice reception.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Breakfast

78/100
36 reviews

Great and affordable breakfast.

“Waffle maker and hot breakfast included” “Great breakfast” “Breakfast included”

Cleanliness

65/100
48 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Facility very clean” “Towels that were wet” “Stained hallway”

WiFi

57/100
6 reviews

Regular internet service.

“Free internet” “Internet was not working”

Room

49/100
101 reviews

Dirty, neglected rooms with poor furnishings. The relatively modern rooms are clean enough and the beds are excellent.

“Coffee maker didnt work” “Air conditioner not working” “Noise from the wall”

Vibe

37/100
21 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Noise from the hallway” “Old toilet” “Stained hallway”

Amenities

33/100
19 reviews

Poor buildings and an uninspiring entrance area.

“Vending machines wouldn't work” “Noise from the hallway” “Run down carpets”

Ranked top 51% by couples, with a score of 79

Good to know

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

  • Room is not nice

    “Coffee maker didnt work” “Air conditioner not working”

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

Review highlights

Location

86/100
7 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

77/100
8 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Comfort

74/100
10 reviews

Comfortable rooms and beds.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Cleanliness

65/100
6 reviews

Room cleanliness is acceptable.

“Facility very clean” “Towels that were wet” “Stained hallway”

Room

53/100
18 reviews

Bathrooms not great but beds are good, and room acceptably clean.

“Clean towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 57% by solo travelers, with a score of 74

Good to know

  • Friendly service

    “Staff members were friendly and accommodating” “Entire staff was so helpful”

  • Tasty breakfast

    “Waffle maker and hot breakfast included” “Great breakfast”

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

  • Room is not nice

    “Coffee maker didnt work” “Air conditioner not working”

Review highlights

Value

90/100
5 reviews

Best value for money.

“Waffle maker and hot breakfast included” “Free internet” “Low price”

Location

89/100
5 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

77/100
11 reviews

Friendly service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Breakfast

76/100
5 reviews

Tasty breakfast.

“Waffle maker and hot breakfast included” “Great breakfast” “Breakfast included”

Comfort

75/100
8 reviews

Rather comfortable.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Room

52/100
13 reviews

Room is all right.

“Clean towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 74% by families, with a score of 69

Good to know

  • Comfortable beds

    “Beds were very comfortable” “Beds were comfortable”

  • Room is not nice

    “Coffee maker didnt work” “Air conditioner not working”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

Review highlights

Location

89/100
4 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

79/100
7 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Comfort

72/100
8 reviews

Comfortable rooms and beds.

“Endless banging noise from hallway” “Beds were comfortable” “Large room”

Cleanliness

68/100
8 reviews

Room cleanliness is acceptable.

“Clean towels” “Facility very clean” “Stained hallway”

Room

51/100
10 reviews

Awesome beds, and reasonably clean rooms. Poorly-maintained rooms.

“Plenty of towels” “Coffee maker didnt work” “Air conditioner not working”

Ranked top 85% by business travelers, with a score of 65

Good to know

  • Poorly-maintained rooms

    “Coffee maker didnt work” “Air conditioner not working”

  • Great location

    “Within walking distance of the mall etc” “Close to the airport and restaurants”

  • Fantastic service

    “Staff members were friendly and accommodating” “Driver was friendly and helpful”

  • Room is not nice

    “Coffee maker didnt work” “Air conditioner not working”

Review highlights

Location

89/100
1 reviews

Great location.

“Within walking distance of the mall etc” “Close to the airport and restaurants” “Great location”

Service

78/100
8 reviews

Fantastic service.

“Staff members were friendly and accommodating” “Driver was friendly and helpful” “Great staff”

Room

47/100
7 reviews

Poorly-maintained rooms.

“Coffee maker didnt work” “Air conditioner not working” “Noise from the wall”

Review Semantics by TrustYou

Customer Reviews of The Clarion Inn & Suites by Choice Hotels

3.5 out of 5. Based on 155 guest reviews , Average

Property Description

Our Choice Hotel, the Clarion Inn & Suites, Grand Rapids Airport provides distinctive on-demand service for the busy traveler Enjoy the service, amenities and look of an upscale hotel at an affordable price when you stay with Clarion®. *Free high speed Internet access *BizNet, our on site business center *Room service available for lunch and dinner *Outdoor pool and exercise rooms *Satisfaction couldn't be simpler at Clarion Inn & Suites The Clarion Inn & Suites, Grand Rapids Airport is a Gold Award Winning CHOICE Hotel. Earning a Gold Award means ranking in the top 10% of our hotels within each CHOICE brand. These properties achieve high marks for providing exceptional guest services and facilities. Awards are based on a ranking system measuring: •Guest satisfaction •Product quality •Room condition •Room cleanliness •Staff service Our property is located within a quick 10 minute drive, via Interstate 96/I96, to downtown Grand Rapids. Clarion helps people come together!

Details / Other Expenses

Check In: 3:00 pm
Check Out: 11:00 am
Year of Last Renovation: 2012
Floors: 2
Rooms: 104
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 104
Handicap Rooms: 7
Suites: 13
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 1
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 0.3 Mi
Pool Info:
We have a outdoor Heated pool. This pool is seasonable only. Closed September through April. Opening in May upon weather.
Policies / Expenses
Cancellation:
For group contracted rooms with discounts of 15% or more off published rates, hotel reserves the right to charge first night's room and tax on same day cancellations
Nightly Parking: 0
Typical Group Deposit: 25%
Total Taxes: 15.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 6.00%
Occupancy Tax: 0.00%
City Tax: 9.00%
Country Tax: 0.00%
VAT: Value Added Tax: 0.00 VAT % Inclusive
GST: Goods and Services Tax: 0.00 GST %
PST: Provincial Sales Tax: 0.00 PST %
Food and Beverage Tax: 0.00%
Audio Visual Tax: 0.00%
Other Tax: 0.00%
Resort/Hotel Fee: 0.00 Per Night
Parking Fee: 0.00 Per Night
Cleaning Fee: 0.00 Per Night
Porterage Fee: 0.00 Per Day
Gym Fee: 0.00 Per Day
Spa Fee: 0.00 Per Day
Shipping Handling Fee: 0.00 Per Item
Additional Person Fee: 0.00 Per Person
Rooms Wireless Internet Fee: 0.00 Per Day
Rooms Wired Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Meeting Power Surcharge Fee: 0.00 Per Night
Additional Room Fees: 0.00 Per Night
Food and Beverage Service Charge: 0.00%
Audio Visual Service Charge: 0.00%
Banquet Labor Fees: 0.00 Per Hour
Banquet Bartender Fees: 0.00 Per Hour
Chef Attendant Fees: 0.00 Per Night
Avg. Continental Breakfast Cost: 0.00 Per Person
Avg. Plated Breakfast Cost: 0.00 Per Person
Avg. Buffet Breakfast Cost: 0.00 Per Person
Avg. Plated Lunch Cost: 0.00 Per Person
Avg. Buffet Lunch Cost: 0.00 Per Person
Avg. Boxed Lunch Cost: 0.00 Per Person
Avg. Plated Dinner Cost: 0.00 Per Person
Avg. Buffet Dinner Cost: 0.00 Per Person
Morning Break Cost: 0.00 Per Person
Afternoon Break Cost: 0.00 Per Person
Banquet Gallon of Coffee: 0.00 Per Person
Banquet Soda: 0.00 Per Item
Banquet Bottled Water: 0.00 Per Item
Banquet Hosted Bar: 0.00 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres: 0.00 Per Person/Per Hour

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Service Pets are accepted at no additional charge. Our property also accepts up to 2 non-service pets per room (limited pet friendly rooms) at additional fees.


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • Baby facilities in room
  • Baggage storage facilities
  • Car rental
  • Central location
  • Charge for early check out
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Guests enjoy our complimentary van shuttle to/from Gerald R. Ford International Airport.

Local Shuttle Info: Complimentary van shuttle is available, based upon availability, within a 3 mile radius of the property. Group shuttle service available for contracting with events outside the 3 mile radius. Additional fees applicable for group shuttle service.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

We offer a complimentary buffet breakfast which is hot and cold. Cereal, fruit ,yogurt, eggs, potatoes, meat and Danishes. We also offer a complimentary light dinner Monday thru Thursday. This is usually a casserole with a green salad,

About Clarion Hotels

  • Full-service property with meeting/event space and available catering services
  • Feature a restaurant or social bar and lounge based on location
  • High-quality bedding
  • Free high-speed internet
  • 24-hour business center services
  • Spacious rooms with large desks

The Clarion Hotels highlights above are subject to change without notice.

Hotel Rate Trends at The Clarion Inn & Suites by Choice Hotels

Rate fluctuations of The Clarion Inn & Suites by Choice Hotels

Above shows averages of room prices for both our group rates and the lowest individual traveler rates our system could find at the time the group bid was placed. The best group rate shown is 38.5% in March 2016 and the highest average individual rate is $139 in the month of May 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at The Clarion Inn & Suites by Choice Hotels in a month when rates are lower.

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