COMFORT INN WEST

1501 Ridge Rd. West, Rochester, NY 14615 United States (USA)
View Map Reservations: 1-800-230-4134
2.0 Star Hotel in Monroe County
43.20538-77.66757
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Average
3.5/ 5

Based on 49 guest reviews

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  • The Avg. Group Discount is 18.3%!
  • Check in: 3:00pm
  • Groups/Meetings rating of 8.7/10

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Room Types

Check Rates1 King Accessible Mobility and Hearing Accessible Accessible Tub
Non-Smoking
Check Rates1 King Bed Suite 1 Room Suite Sofa Bed 2 Person Free High Speed Wireless
Non-Smoking
Check Rates1 King Bed Suite 1 Room Suite Sofa Bed 2 Person Free High Speed Wireless
Smoking
Check Rates1 King Sofa Bed 2 Person Larger Unit 2 Person Whirlpool in Bath
Non-Smoking
Check Rates1 King Sofa Bed 2 Person Larger Unit 2 Person Whirlpool in Bath
Smoking
Check Rates1 King Suite 1 Room Suite Sofa Bed 2 Person Free High Speed Wireless
Non-Smoking
Check Rates1 King Suite 1 Room Suite Sofa Bed 2 Person Free High Speed Wireless Microwave Refrigerator
Smoking
Check Rates2 Queen Beds Free High Speed Wireless Desk Microwave Refrigerator
Non-Smoking
Check Rates2 Queen Beds Free High Speed Wireless Desk Microwave Refrigerator
Smoking
Check Rates2 Queen Free High Speed Wireless Desk Microwave Refrigerator Coffeemaker in Room
Non-Smoking
Check Rates2 Queen Free High Speed Wireless Desk Microwave Refrigerator Coffeemaker in Room
Smoking
Check RatesDouble King Size Bed Bed and Breakfast
Non-Smoking
Check RatesQuadruple 2 Queen Beds Bed and Breakfast
Non-Smoking
Check RatesQuadruple King Size Bed Bed and Breakfast
Non-Smoking
Check RatesStandard Room 2 Queen Beds
Non-Smoking
Check RatesStandard Room 2 Queen Beds
Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed
Non-Smoking
Check RatesSuite Sofa Bed 2 Persons 1 King Size Bed Bed and Breakfast
Non-Smoking

Verified Reviews of Comfort Inn West

Below are the verified reviews from guests that we have booked recently:
"Okay, but Not Great"
Overall Score3.0/ 5
Hotel a little worn down, but the staff was friendly. Super small bathroom and the air conditioner did not work. Staff offered to put us in another room but then we would not have been on the same floor. Carpet damp around refrigerator. Breakfast area not well cooled with waffle iron running and small room filled with people for breakfast it got quite warm. Breakfast included yogurt, hard boiled eggs, sausage, pancakes, pastries, waffles, cereal, fruit, and juices.
(Group coordinator, booked 2 rooms), from US flag
03-Aug-2015 Verified Review

Summary of Verified Reviews

Summary of 188 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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75
Good

Good Hotel. Shopping, restaurants and bars in the area are great. Comfortable beds.

“Close to shopping” “Restaurants across the street”

Good to know

  • Small bathroom

    “Bathrooms are small” “Very small bathroom”

  • Unpleasant entrance area

    “No elevators” “No elevator”

  • Poor bathroom

    “Very old shower head” “Bathrooms are small”

  • Small rooms

    “Flat screen TV was small” “Bathrooms are small”

Review highlights

Value

92/100
21 reviews

Best value for money. Fair breakfast prices.

“Main highway Free” “Hotel at a decent price” “Good value”

Location

91/100
28 reviews

Great location. Shopping, restaurants and bars in the area are great.

“10 minutes from Lake” “Close to shopping” “Convenient to downtown”

Service

88/100
49 reviews

Friendly service and great reception.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

63/100
38 reviews

Affordable, fairly tasty breakfasts.

“Fake eggs” “Free breakfast offered” “Breakfast area was small”

WiFi

57/100
7 reviews

Regular internet service.

“Wi-Fi works well” “Wifi difficult to use”

Room

49/100
84 reviews

Bad furniture in cramped, poorly-maintained rooms with small bathrooms. The relatively modern rooms are clean enough and the beds are excellent.

“Flat screen TV was small” “Very old shower head” “Door lock did not work”

Vibe

37/100
28 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Older property” “Very old shower head” “No elevators”

Amenities

24/100
23 reviews

Old facilities and unpleasant entrance area.

“Older property” “No elevators” “No renovations”

Ranked top 66% by families, with a score of 72

Good to know

  • Poor hotel buildings

    “Older property” “No elevators”

  • Great location

    “10 minutes from Lake” “Close to shopping”

  • Friendly service

    “Helpful staff” “Friendly staff”

  • Comfortable beds

    “Great night's sleep” “Great beds”

Review highlights

Location

93/100
5 reviews

Great location.

“10 minutes from Lake” “Close to shopping” “Convenient to downtown”

Value

93/100
4 reviews

Best value for money.

“Main highway Free” “Hotel at a decent price” “Good value”

Service

87/100
14 reviews

Friendly service.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

61/100
8 reviews

Breakfast is average.

“Fake eggs” “Free breakfast offered” “Breakfast area was small”

Comfort

58/100
10 reviews

Small, decently comfortable rooms with excellent beds.

“Quiet elevator” “Flat screen TV was small” “A lot of street noise”

Room

44/100
20 reviews

Tiny rooms with unacceptable bathrooms. Awesome beds, and reasonably clean rooms.

“Flat screen TV was small” “Very old shower head” “Door lock did not work”

Vibe

37/100
7 reviews

Poor vibe. Unpleasant entrance area.

“Older property” “Very old shower head” “No elevators”

Amenities

24/100
8 reviews

Poor buildings and an uninspiring entrance area.

“Older property” “No elevators” “No renovations”

Ranked top 76% by couples, with a score of 75

Good to know

  • Fantastic service

    “Fast check in” “Great staff”

  • Room is not nice

    “Flat screen TV was small” “Very old shower head”

Review highlights

Service

89/100
5 reviews

Fantastic service.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

68/100
5 reviews

Breakfast is average.

“Fake eggs” “Healthy breakfast” “Free breakfast offered”

Cleanliness

65/100
7 reviews

Room cleanliness is acceptable.

“Clean towels” “Clean place.” “Hallways dirty”

Comfort

55/100
4 reviews

Comfortable.

“Quiet elevator” “Flat screen TV was small” “A lot of street noise”

Room

50/100
12 reviews

Room cleanliness is acceptable.

“Clean towels” “Flat screen TV was small” “Very old shower head”

Ranked top 49% by business travelers, with a score of 81

Good to know

  • Room is not nice

    “Flat screen TV was small” “Very old shower head”

Review highlights

Comfort

57/100
3 reviews

Comfortable.

“Quiet elevator” “Flat screen TV was small” “A lot of street noise”

Room

49/100
4 reviews

Room is not nice.

“Flat screen TV was small” “Very old shower head” “Door lock did not work”

Good to know

  • Small bathroom

    “Bathrooms are small” “Very small bathroom”

  • Unpleasant entrance area

    “No elevators” “No elevator”

  • Poor bathroom

    “Very old shower head” “Bathrooms are small”

  • Small rooms

    “Flat screen TV was small” “Bathrooms are small”

Review highlights

Value

92/100
21 reviews

Best value for money. Fair breakfast prices.

“Main highway Free” “Hotel at a decent price” “Good value”

Location

91/100
28 reviews

Great location. Shopping, restaurants and bars in the area are great.

“10 minutes from Lake” “Close to shopping” “Convenient to downtown”

Service

87/100
47 reviews

Friendly service and great reception.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

63/100
38 reviews

Affordable, fairly tasty breakfasts.

“Fake eggs” “Healthy breakfast” “Free breakfast offered”

WiFi

57/100
7 reviews

Regular internet service.

“Wi-Fi works well” “Wifi difficult to use”

Room

49/100
84 reviews

Bad furniture in cramped, poorly-maintained rooms with small bathrooms. The relatively modern rooms are clean enough and the beds are excellent.

“Flat screen TV was small” “Very old shower head” “Door lock did not work”

Vibe

33/100
26 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Older property” “Very old shower head” “No elevators”

Amenities

19/100
22 reviews

Old facilities and unpleasant entrance area.

“Older property” “No elevators” “No renovations”

Ranked top 67% by families, with a score of 70

Good to know

  • Poor hotel buildings

    “Older property” “No elevators”

  • Great location

    “10 minutes from Lake” “Close to shopping”

  • Friendly service

    “Helpful staff” “Friendly staff”

  • Comfortable beds

    “Great night's sleep” “Great beds”

Review highlights

Location

93/100
5 reviews

Great location.

“10 minutes from Lake” “Close to shopping” “Convenient to downtown”

Value

93/100
4 reviews

Best value for money.

“Main highway Free” “Hotel at a decent price” “Good value”

Service

86/100
12 reviews

Friendly service.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

61/100
8 reviews

Breakfast is average.

“Fake eggs” “Free breakfast offered” “Breakfast area was small”

Comfort

58/100
10 reviews

Small, decently comfortable rooms with excellent beds.

“Quiet elevator” “Flat screen TV was small” “Soundproof rooms”

Room

44/100
20 reviews

Tiny rooms with unacceptable bathrooms. Awesome beds, and reasonably clean rooms.

“Flat screen TV was small” “Very old shower head” “Door lock did not work”

Vibe

36/100
6 reviews

Poor vibe. Unpleasant entrance area.

“Older property” “Very old shower head” “No elevators”

Amenities

21/100
7 reviews

Poor buildings and an uninspiring entrance area.

“Older property” “No elevators” “No renovations”

Ranked top 64% by couples, with a score of 76

Good to know

  • Room is not nice

    “Flat screen TV was small” “Very old shower head”

  • Fantastic service

    “Fast check in” “Great staff”

Review highlights

Service

89/100
5 reviews

Fantastic service.

“Fast check in” “Great staff” “Nice front desk”

Breakfast

68/100
5 reviews

Breakfast is average.

“Fake eggs” “Free breakfast offered” “Breakfast area was small”

Cleanliness

65/100
7 reviews

Room cleanliness is acceptable.

“Clean towels” “Clean place.” “Hallways dirty”

Comfort

55/100
4 reviews

Comfortable.

“Quiet elevator” “Flat screen TV was small” “Bed spread”

Room

50/100
12 reviews

Room cleanliness is acceptable.

“Clean towels” “Flat screen TV was small” “Very old shower head”

Review Semantics by TrustYou

Customer Reviews of Comfort Inn West

3.5 out of 5.Based on 49 guest reviews, Average

Details / Other Expenses

Check In:3:00pm
Policies / Expenses
Total Taxes:14.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

About Comfort Inns

  • Hot breakfast items with two waffle flavors, meat, and eggs
  • Free high-speed internet access and daily newspaper
  • Flat-panel TV's in each room
  • Pool and/or exercise facilities available based on location
  • Spacious seating areas in the lobby

The Comfort Inns highlights above are subject to change without notice.

Group vs. Individual Rates at Comfort Inn West

Rate fluctuations of Comfort Inn West

Above shows trends of room prices for both group prices and the lowest individual traveler prices we could find at the time the group/meeting bid was submitted. The lowest group discount displayed is 33.8% in the month of July 2014 and the highest average individual rate is $147 in the month of July 2014. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Comfort Inn West in a month when rates are lower.

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