BEST WESTERN INN SUITES

3400 Shelby St., Ontario, CA 91764 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Airport Hotel in San Bernardino County
34.07017-117.57806
Check availability
Average
3.0/ 5

Based on 346 guest reviews

Show Guest Reviews
  • We have an outdoor pool ready for use
  • Free breakfast
  • Airport shuttle provided
  • 150 rooms in property
  • Hotel has 2 floors
  • Check-out: 12:00 pm
  • Groups/Meetings rating of 9.3/10
  • 7 conference rooms in property

Check Current Prices






Include Discounts:

Room Types

Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Jetted Tub 2rms Micrfg Soafbd High Speed
Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Jettedtub 2rms Micrfg Sofa Bed High Speed
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Mobacc Comm Assist Sofa Bed Jettb Full Br
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Mobility Accessible Commassist Rollsh Sof
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Pillwtp 2ndsofbd Micrfg 42lcd High Speed
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 1 King Bed Pillwtp 2ndsofbd Micrfg 42lcd High Speed
Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 2 Queen Beds Pillwtp 3rdsofbd Micrfg 42lcd High Spee
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 2 Rooms 1 Bed Mobacc Comm Assist Sofa Bed Jettb Full
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 2 Rooms 1 Bed Mobility Accessible Commassist Rollsh
Non-Smoking
Check Rates Flexible Rate Best Least Restrictive Rate Suite 2 Rooms 2 Beds Pillwtp 3rdsofbd Micrfg 42lcd High Sp
Non-Smoking
Check Rates Hotel Planner Federal Rate 1 King Bed Jacuzzi Sofa Bed Micrfg 42lcd High Speed Full Breakfast
Non-Smoking
Check Rates Hotel Planner Federal Rate 1 King Bed Jetted Sofa Bed Micrfg 42lcd High Speed Full Breakfast
Non-Smoking
Check Rates Hotel Planner Federal Rate 1 King Bed Parlor 2ndmur Micrfg 42lcd High Speed Full Breakfast
Non-Smoking
Check Rates Hotel Planner Federal Rate 2 King Beds Jetted Pillwtp Micrfg 42lcd High Speed Full Breakfast
Non-Smoking
Check Rates Suite 1 King Bed
Non-Smoking
Check Rates Suite 1 King Bed Accessible
Non-Smoking
Check Rates Suite 1 King Bed Accessible Flexible Rate
Non-Smoking
Check Rates Suite 1 King Bed Accessible Jetted Tub
Non-Smoking
Check Rates Suite 1 King Bed Accessible Jetted Tub Flexible Rate
Non-Smoking
Check Rates Suite 1 King Bed Accessible Jetted Tub Multi Night Stay Rate
Non-Smoking
Check Rates Suite 1 King Bed Accessible Jetted Tub Web Special
Non-Smoking
Check Rates Suite 1 King Bed Accessible Multi Night Stay Rate
Non-Smoking
Check Rates Suite 1 King Bed Accessible Web Special
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub
Smoking
Check Rates Suite 1 King Bed Jetted Tub 2 Rooms Microwave and Refrigerator Sofa Bed High Spee
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub 2rms Microwave Refrigerator Soafbd High Speed Internet Full Breakfast
Smoking
Check Rates Suite 1 King Bed Jetted Tub Flexible Rate
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub Flexible Rate
Smoking
Check Rates Suite 1 King Bed Jetted Tub Multi Night Stay Rate
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub Multi Night Stay Rate
Smoking
Check Rates Suite 1 King Bed Jetted Tub Web Special
Non-Smoking
Check Rates Suite 1 King Bed Jetted Tub Web Special
Smoking
Check Rates Suite 1 King Bed Jettedtub 2rms Microwave Refrigerator Sofa Bed High Speed Internet Full Breakfast
Non-Smoking
Check Rates Suite 1 King Bed Mobacc Comm Assist Sofa Bed Jettb Full Breakfast
Non-Smoking
Check Rates Suite 1 King Bed Mobility Accessible Commassist Rollsh Sofa Bed Full Breakfast
Non-Smoking
Check Rates Suite 1 King Bed Mobility Accessible Communication Assistance Roll in Shower Sofa Bed Non Smokin
Non-Smoking
Check Rates Suite 1 King Bed Mobility Accessible Communication Assistance Sofa Bed Jetted Tub F
Non-Smoking
Check Rates Suite 1 King Bed Pillowtop Bed Second Bed Is A Sofa Bed Microwave and Refrigerator 4
Non-Smoking
Check Rates Suite 1 King Bed Pillwtp 2ndsofbd Microwave Refrigerator 42lcd High Speed Internet Full Breakfast
Non-Smoking
Check Rates Suite 1 King Bed Pillwtp 2ndsofbd Microwave Refrigerator 42lcd High Speed Internet Full Breakfast
Smoking
Check Rates Suite 1 King Bed Refrigerator and Microwave
Non-Smoking
Check Rates Suite 1 King Bed Refrigerator and Microwave Flexible Rate
Non-Smoking
Check Rates Suite 1 King Bed Refrigerator and Microwave Multi Night Stay Rate
Non-Smoking
Check Rates Suite 1 King Bed Refrigerator and Microwave Web Special
Non-Smoking
Check Rates Suite 1 King Bed Room Jetted Tub 2 Rooms Microwave and Refrigerator Sofa Bed High Spe
Smoking
Check Rates Suite 1 King Bed Room Pillowtop Bed Second Bed Is A Sofa Bed Microwave and Refrigerator
Smoking
Check Rates Suite 2 Bedrooms Accessible
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Flexible Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Jetted Tub
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Jetted Tub Flexible Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Jetted Tub Multi Night Stay Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Jetted Tub Web Special
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Multi Night Stay Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Accessible Web Special
Non-Smoking
Check Rates Suite 2 Bedrooms Refrigerator and Microwave
Non-Smoking
Check Rates Suite 2 Bedrooms Refrigerator and Microwave Flexible Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Refrigerator and Microwave Multi Night Stay Rate
Non-Smoking
Check Rates Suite 2 Bedrooms Refrigerator and Microwave Web Special
Non-Smoking
Check Rates Suite 2 Queen Beds
Non-Smoking
Check Rates Suite 2 Queen Beds Pillowtop Bed Third Bed Is A Sofa Bed Microwave and Refrigerator
Non-Smoking
Check Rates Suite 2 Queen Beds Pillwtp 3rdsofbd Microwave Refrigerator 42lcd High Speed Internet Full Breakfast
Non-Smoking
Check Rates Suite 2 Queen Beds Refrigerator and Microwave
Non-Smoking
Check Rates Suite 2 Queen Beds Refrigerator and Microwave Flexible Rate
Non-Smoking
Check Rates Suite 2 Queen Beds Refrigerator and Microwave Multi Night Stay Rate
Non-Smoking
Check Rates Suite 2 Queen Beds Refrigerator and Microwave Web Special
Non-Smoking
Check Rates Suite 2 Rooms 1 Bed Mobacc Comm Assist Sofa Bed Jettb Full Breakfast
Non-Smoking
Check Rates Suite 2 Rooms 1 Bed Mobility Accessible Commassist Rollsh Sofa Bed Full Breakfast
Non-Smoking
Check Rates Suite 2 Rooms 1 Bed Mobility Accessible Communication Assistance Roll in Shower Sofa Bed Non Sm
Non-Smoking
Check Rates Suite 2 Rooms 1 Bed Mobility Accessible Communication Assistance Sofa Bed Jetted Tub Non Smokin
Non-Smoking
Check Rates Suite 2 Rooms 2 Beds
Non-Smoking
Check Rates Suite 2 Rooms 2 Beds Pillowtop Bed Third Bed Is A Sofa Bed Microwave and Refrigerator
Non-Smoking
Check Rates Suite 2 Rooms 2 Beds Pillwtp 3rdsofbd Microwave Refrigerator 42lcd High Speed Internet Full Breakfas
Non-Smoking

Local Attractions

Ontario Airport, Ontario Mills Outlet Mall, Improv Comedy Show

Verified Reviews of Best Western Inn Suites

Below are the verified reviews from guests that we have booked recently:
"Loved Happy Hour. Free Drinks!"
Overall Score4.0/ 5
Great hotel. Our suite was perfect for the family. The breakfast was really nice and the best part was the free happy hour drinks. Excellent shuttle service and very attentive staff.
(Individual traveler, booked 1 room), from US flag
16-Nov-2014 Verified Review

Summary of Verified Reviews

Good to know

  • Poorly-maintained rooms

    “Bath tube handle fell off” “AC was leaking”

  • Poor bathroom

    “Hot water tap did not work” “Bath tube handle fell off”

  • Dirty room

    “Carpet got super soaked” “Cockroach on the mini kitchen”

  • Friendly service

    “Housekeepers were wonderful very helpful” “Driver was funny and informative”

Review highlights

Breakfast

90/100
136 reviews

Great and affordable breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Location

86/100
79 reviews

Great location near lots of shopping. Excellent parking and car access. Good access to airport.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

58/100
222 reviews

Unprofessional management. Welcoming service and reception and housekeeping are alright. Disorganized booking process.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

50/100
166 reviews

Beds and comfort levels are average, but rooms are noisy with bad /AC.

“Nice quiet setting” “Quiet environment” “Air conditioner does not work”

Amenities

48/100
66 reviews

Poor hotel buildings. Decent hotel grounds and entrance area.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

WiFi

47/100
15 reviews

Bad internet service.

“No wi-fi” “Wifi not fast enough” “No wifi”

Room

43/100
372 reviews

Unclean, outdated rooms with bad minibars and A/C. Rooms are run down with bad furniture and TVs and filthy bathrooms. Beds and kitchenettes are so-so.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Cleanliness

42/100
134 reviews

Dirty rooms, bathrooms, and pool area. Moderately clean hotel facilities.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 55% by families, with a score of 68

Good to know

  • Hotel is outdated

    “Building seems old” “Everything was so outdated”

  • Bad furniture

    “No sofa” “Loose fixtures”

  • Dirty bathroom

    “Dirty shower curtain” “Mold in bathroom”

  • Friendly service

    “Housekeepers were wonderful very helpful” “Driver was funny and informative”

Review highlights

Breakfast

90/100
17 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Location

87/100
15 reviews

Great location.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

63/100
32 reviews

Decent reception, with friendly but unprofessional staff.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

49/100
30 reviews

Uncomfortable rooms with poor A/C. Rooms are spacious with standard beds.

“TINY TOILET SEATS” “Walls were paper thin” “AC was leaking”

Vibe

48/100
7 reviews

Poor vibe. Hotel is outdated.

“Building seems old” “Elevator didn't work” “Everything was so outdated”

Amenities

46/100
6 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Room

40/100
58 reviews

Large but dirty rooms and bathrooms. Beds are alright, but rooms are badly-maintained with bad A/C and furniture.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Cleanliness

36/100
24 reviews

Bathrooms and rooms are untidy.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 60% by couples, with a score of 71

Good to know

  • Noisy

    “AC unit made noise” “So many noises”

  • Bad air conditioning

    “AC unit made noise” “AC leaked”

  • Unprofessional service

    “Front desk staff could be more helpful” “Staff was horrible and unprofessional”

  • Great location

    “Close to the ontario mills shopping mall” “Easily accessible from the interstate”

Review highlights

Breakfast

92/100
8 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Value

89/100
11 reviews

Best value for money.

“Great price for the stay.” “Excellent value” “Complementary breakfast”

Location

86/100
9 reviews

Great location.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

59/100
25 reviews

Service staff are friendly, yet unprofessional and reception is poor.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

52/100
19 reviews

Large rooms with average comfort and standard beds. Terrible A/C and noisy rooms.

“Nice quiet setting” “Quiet environment” “TINY TOILET SEATS”

Room

50/100
34 reviews

Well-sized, typical rooms with mediocre beds. Unmaintained, dirty rooms with poor A/C.

“Lock on door was broken” “Cockroach on the mini kitchen” “Pillows were horrible”

Amenities

48/100
6 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Cleanliness

42/100
7 reviews

Dirty room.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 61% by business travelers, with a score of 65

Good to know

  • Bad amenities

    “Run down apartment complex” “Floor was wet”

  • Poor hotel buildings

    “Run down apartment complex” “Floor was wet”

  • Tasty breakfast

    “Complimentary breakfast was great” “Hot breakfast was good”

  • Dirty

    “Carpet got super soaked” “Cockroach on the mini kitchen”

Review highlights

Breakfast

91/100
14 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Value

87/100
9 reviews

Best value for money.

“Great price for the stay.” “Excellent value” “Complementary breakfast”

Bar

85/100
5 reviews

Bar is awesome.

“Complimentary happy hour” “Clean coffee” “Soft drink”

Service

56/100
14 reviews

Service is adequate.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

52/100
11 reviews

Beds are decent and generally comfortable.

“Nice quiet setting” “Quiet environment” “TINY TOILET SEATS”

Room

48/100
30 reviews

Dirty, run-down rooms with so-so beds and terrible bathrooms.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Amenities

47/100
7 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Cleanliness

41/100
11 reviews

Dirty room.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 85% by solo travelers, with a score of 67

Good to know

  • Poorly-maintained rooms

    “Bath tube handle fell off” “AC was leaking”

  • Room is not nice

    “AC was leaking” “Lock on door was broken”

Review highlights

Service

60/100
7 reviews

Service is adequate.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Room

40/100
12 reviews

Poorly-maintained rooms.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Good to know

  • Poorly-maintained rooms

    “Bath tube handle fell off” “AC was leaking”

  • Poor bathroom

    “Hot water tap did not work” “Bath tube handle fell off”

  • Dirty room

    “Carpet got super soaked” “Cockroach on the mini kitchen”

  • Friendly service

    “Housekeepers were wonderful very helpful” “Driver was funny and informative”

Review highlights

Breakfast

90/100
130 reviews

Great and affordable breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Location

85/100
73 reviews

Great location near lots of shopping. Excellent parking and car access. Good access to airport.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

57/100
215 reviews

Unprofessional management. Welcoming service and reception and housekeeping are alright. Disorganized booking process.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

51/100
164 reviews

Large rooms with average comfort and standard beds. Terrible A/C and noisy rooms.

“Nice quiet setting” “Quiet environment” “A/C didn't work”

Amenities

48/100
66 reviews

Poor hotel buildings. Decent hotel grounds and entrance area.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

WiFi

47/100
15 reviews

Bad internet service.

“No wi-fi” “Wifi not fast enough” “No wifi”

Room

43/100
364 reviews

Large but dirty rooms and bathrooms. Old, run-down rooms with bad TV's and minibars. Average kitchenettes and beds, but furniture and A/C are not great.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Cleanliness

42/100
134 reviews

Dirty rooms, bathrooms, and pool area. Moderately clean hotel facilities.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 60% by families, with a score of 65

Good to know

  • Bad furniture

    “No sofa” “Loose fixtures”

  • Dirty bathroom

    “Dirty shower curtain” “Mold in bathroom”

  • Friendly service

    “Housekeepers were wonderful very helpful” “Driver was funny and informative”

  • Dirty room

    “Carpet got super soaked” “Cockroach on the mini kitchen”

Review highlights

Breakfast

90/100
15 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Location

87/100
12 reviews

Great location.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

62/100
30 reviews

Decent reception, with friendly but unprofessional staff.

“Housekeepers were wonderful very helpful” “Staff were attentive” “Excellent front desk service”

Comfort

49/100
30 reviews

Uncomfortable rooms with poor A/C. Rooms are spacious with standard beds.

“TINY TOILET SEATS” “Walls were paper thin” “AC was leaking”

Vibe

49/100
6 reviews

Poor vibe.

“Building seems old” “Elevator didn't work” “Everything was so outdated”

Amenities

46/100
6 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Room

39/100
55 reviews

Large but dirty rooms and bathrooms. Beds are alright, but rooms are badly-maintained with bad A/C and furniture.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Cleanliness

36/100
24 reviews

Bathrooms and rooms are untidy.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 58% by couples, with a score of 71

Good to know

  • Noisy

    “AC unit made noise” “So many noises”

  • Great location

    “Close to the ontario mills shopping mall” “Easily accessible from the interstate”

  • Bad air conditioning

    “AC unit made noise” “AC leaked”

  • Unprofessional service

    “Front desk staff could be more helpful” “Staff was horrible and unprofessional”

Review highlights

Breakfast

92/100
8 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Value

89/100
11 reviews

Best value for money.

“Great price for the stay.” “Excellent value” “Complementary breakfast”

Location

86/100
9 reviews

Great location.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Vibe

60/100
8 reviews

Decent vibe.

“Enjoyable stay.” “Modern style” “New towels”

Service

58/100
24 reviews

Service staff are friendly, yet unprofessional and reception is poor.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

55/100
18 reviews

Large rooms with average comfort and standard beds. Terrible A/C and noisy rooms.

“Nice quiet setting” “Quiet environment” “Air conditioner didn't work”

Room

54/100
33 reviews

Well-sized, typical rooms with mediocre beds. Unmaintained, dirty rooms with poor A/C.

“AC worked well” “Conditioning unit leaked” “Lock on door was broken”

Amenities

48/100
6 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Cleanliness

42/100
7 reviews

Dirty room.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 62% by business travelers, with a score of 64

Good to know

  • Bad amenities

    “Run down apartment complex” “Floor was wet”

  • Poor hotel buildings

    “Run down apartment complex” “Floor was wet”

  • Tasty breakfast

    “Complimentary breakfast was great” “Hot breakfast was good”

  • Dirty

    “Carpet got super soaked” “Cockroach on the mini kitchen”

Review highlights

Breakfast

91/100
14 reviews

Tasty breakfast.

“Complimentary breakfast was great” “Hot breakfast was good” “Breakfast was phenominal”

Value

87/100
9 reviews

Best value for money.

“Great price for the stay.” “Excellent value” “Complementary breakfast”

Bar

85/100
5 reviews

Bar is awesome.

“Complimentary happy hour” “Clean coffee” “Soft drink”

Service

56/100
14 reviews

Service is adequate.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Comfort

52/100
11 reviews

Beds are decent and generally comfortable.

“AC worked well” “Nice quiet setting” “Quiet environment”

Room

48/100
30 reviews

Dirty, run-down rooms with so-so beds and terrible bathrooms.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Amenities

47/100
7 reviews

Poor hotel buildings.

“Run down apartment complex” “Floor was wet” “Elevator didn't work”

Cleanliness

41/100
11 reviews

Dirty room.

“Carpet got super soaked” “Cockroach on the mini kitchen” “Stained mattress”

Ranked top 73% by solo travelers, with a score of 66

Good to know

  • Poorly-maintained rooms

    “Bath tube handle fell off” “AC was leaking”

  • Room is not nice

    “AC was leaking” “Lock on door was broken”

Review highlights

Service

60/100
7 reviews

Service is adequate.

“Housekeepers were wonderful very helpful” “Staff were attentive” “Excellent front desk service”

Room

40/100
12 reviews

Poorly-maintained rooms.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Review highlights

Location

88/100
4 reviews

Great location.

“Close to the ontario mills shopping mall” “Easily accessible from the interstate” “Close to Ontario airport”

Service

64/100
4 reviews

Service is adequate.

“Housekeepers were wonderful very helpful” “Excellent front desk service” “Driver was funny and informative”

Room

41/100
4 reviews

Room is not nice.

“AC was leaking” “Lock on door was broken” “Cockroach on the mini kitchen”

Review Semantics by TrustYou

Customer Reviews of Best Western Inn Suites

3.0 out of 5. Based on 346 guest reviews , Average

Property Description

The Best Western Inn Suites Hotel & Suites, Ontario is an all suites property located 1 mile from Ontario Airport. We are in close proximity to Ontario Mills shopping outlet, The Improv comedy store, and a host of restaurants. We offer a 24 hour complimentary shuttle to and from the airport and to some of our closest attractions. There is also ample free parking for guest who drive in. All of our suites come standard with refrigerators, microwaves, hair dryers, Free HBO, and internet access. The hotel has an on site cafe and bar which offers complimentary hot buffet breakfast and a social hour daily. Included in the social hour are 2 complimentary drinks, your choice of beer, wine or soft drink. The banquet/meeting space consisit of one 1500 square foot room and seven board rooms. We provide on site catering services. The heated Pool and Jacuzzi are located in the courtyard. We also have barbeque facilities, a fitness center, and a basketball court for fun. The Best Western Inn Suites Hotel & Suites, Ontario is a great property and I can't wait for you to come visit us.

Details / Other Expenses

Check In: 3:00 pm
Check Out: 12:00 pm
Year of Last Renovation: 2002
Floors: 2
Rooms: 150
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 136
Handicap Rooms:
Suites: 150
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 7 View Spaces
Meeting Space: 4350 sq. feet
Banquet Space: Holds 140 people
Dist. to Food/Bars: 2.0 Mi
Dist. to 24hr Restaurant: 2.0 Mi
Dist. to Nearest Gym: 3.0 Mi
Lounge/Bar Hours: 5:00pm - 10:00pm
Pool Info:
The outdoor pool is open daily from 7am- 10pm
Policies / Expenses
Cancellation:
6pm day of Arrival
Nightly Parking: 0
Total Taxes: 12.75%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
$50.00 non-refundable pet deposit. Maximum weight 50 pounds.


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Camping or barbeque facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

We are located 1 mile from Ontario Airport. We offer a 24 hour complimentary shuttle to and from the airport.

Local Shuttle Info: Shuttle runs 24 hours a day. Guests can be taken to Target, The Ontario Mills, The Ontario Airport,and The Ontario Convention Center.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

The full American breakfast buffet that is open from 6:30am-10am is free to all of our guest. It includes fresh scrambled egg,sausage,seasoned potatoes, biscuits and gravy,yogurt, fruit, and much more.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or arline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Previously known as:
Best Western Innsuites, Best Western Innsuites Hotel & Suites, Best Western Innsuites Ontario, Best Western Plus Innsuites, Holiday Inn

Seasonality of Hotel Rates at Best Western Inn Suites

Rate fluctuations of Best Western Inn Suites

The graph above is seasonality of prices for both group/meeting quotes and the lowest online individual traveler rates we could find at the time the group bid was entered. The most competitive group deal shown is 43.9% in June 2014 and the highest average individual rate is $129 in the month of June 2014. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Inn Suites in a month when rates are lower.

People also viewed these hotels

View Now
Photo of Ontario Airport Hotel
Ontario Airport Hotel ~0.21 Miles away

Meeting Rooms and Banquet Rooms at Best Western Inn Suites

Below are the meeting, banquet, conference and event spaces at Best Western Inn Suites.

Feel free to use the Best Western Inn Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Ontario event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Inland Empire 50 x 30 x 10 1500 120/125 87 75 36 43 36 9/8 150 100 6
Close This

Inland Empire

Best Western InnSuites Hotel & Suites Ontario, is an ideal location for your business meeting or banquet. Our meeting/banquet facility can comfortably accommodate 10-150 people. We offer a business center with free hi-speed internet, limited free fax, copies and business support services to meet your needs. Our friendly and helpful staff is dedicated to making your meeting enjoyable and comfortable.
Room Type:
General Meeting Room
Total Size:
1500 Sq. Feet
Dimensions:
50 x 30 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
5
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Meeting prices ae negotiable when you book Food & Beverage.
Inland Empire Meeting Space Thumbnail 1
Inland Empire Meeting Space Thumbnail 2
Inland Empire Meeting Space Thumbnail 3
Photo of Inland Empire
Vineyard Room 27 x 30 x 10 810 120/50 25 50 36 30 36 9/8 60 60 6
Close This

Vineyard Room

The Best Western InnSuites Hotel & Suites Ontario, is an ideal location for business meeting or banquet. Our meeting/banquet space can accommodate 10-150 people. We offer a business center with free hi-speed internet, limited free fax, copies and business support services to meeting all your business needs. Our friendly and helpful staff are dedicated to making your meeting/banquet enjoyable and comfortable.
Room Type:
General Meeting Room
Total Size:
810 Sq. Feet
Dimensions:
27 x 30 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
5
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Meeting prices ae negotiable when you book Food & Beverage.
Vineyard Room Meeting Space Thumbnail 1
Vineyard Room Meeting Space Thumbnail 2
Vineyard Room Meeting Space Thumbnail 3
Photo of Vineyard Room
Ontario Room 23 x 30 x 10 690 --/40 25 30 17 20 17 4/3 77 50 8
Close This

Ontario Room

Room Type:
General Meeting Room
Total Size:
690 Sq. Feet
Dimensions:
23 x 30 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
5
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Meeting prices ae negotiable when you book Food & Beverage.
Ontario Room Meeting Space Thumbnail 1
Ontario Room Meeting Space Thumbnail 2
Ontario Room Meeting Space Thumbnail 3
Photo of Ontario Room
Shelby Room 15 x 32 x 10 480 --/40 28 20 12 14 12 3/2 53 48 48
Close This

Shelby Room

Room Type:
General Meeting Room
Total Size:
480 Sq. Feet
Dimensions:
15 x 32 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
4
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Meeting prices ae negotiable when you book Food & Beverage.
Shelby Room Meeting Space Thumbnail 1
Shelby Room Meeting Space Thumbnail 2
Shelby Room Meeting Space Thumbnail 3
Photo of Shelby Room

Testimonials: Why use Hotel Planner?

Testimonials icon
"Thank you very much for all your assistance/followups. Our meeting went very well. The ease of using your site was just GREAT! It made my job so much easier. Everyone was very pleased with the location and accomodations of the hotel selected. I will recommend you to anyone I know that books meetings within our organization. It's a good site." S.D. - Grand Rapids, MI

Find Out More Check Rates