SMART ISTAY HOTEL M

1921 South 10th St., Mcallen, TX 78503 United States (USA)
View Map Reservations: 1-800-230-4134
3 Star Airport Hotel in Hidalgo County
26.1863112-98.2331281
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Average
3.5/ 5

Based on 97 guest reviews

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  • We have an outdoor pool
  • Free complimentary breakfast
  • Airport shuttle provided
  • The Avg. Group Discount is 23.5%!
  • Gym is available on property
  • 191 rooms in property
  • Hotel has an eco-friendly policy
  • Groups/Meetings rating of 8.6/10
  • 5 conference rooms in property

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Include Discounts:

Room Types

Check Rates1 King Bed Leisure
Non-Smoking
Check Rates1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 1 King Bed Le
Non-Smoking
Check Rates1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 2 Queen Beds
Non-Smoking
Check Rates1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You 2 Queen Beds
Smoking
Check Rates1000 Bonus Points Nt Includes Room and 1000 Rewards Club Bonus Points Per Night If You Standard Room
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds
Smoking
Check Rates2 Queen Beds SmokingNon-Refundable
Non-Smoking
Check Rates2 Queen Beds Suite
Non-Smoking
Check RatesBest Flexible Rate 1 King Bed Leisure This Room Offers The Convenience Of Free High Speed WiFi
Non-Smoking
Check RatesBest Flexible Rate 2 Queen Beds Browse The Web Whenever You Please Thanks To The Free High Speed
Non-Smoking
Check RatesBest Flexible Rate 2 Queen Beds Browse The Web Whenever You Please Thanks To The Free High Speed
Smoking
Check RatesBest Flexible Rate Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room
Non-Smoking
Check RatesBook Early N Save 1 King Bed Leisure This Room Offers The Convenience Of Free High Speed WiFi
Non-Smoking
Check RatesBook Early N Save 2 Queen Beds Browse The Web Whenever You Please Thanks To The Free High Speed
Non-Smoking
Check RatesBook Early N Save 2 Queen Beds Browse The Web Whenever You Please Thanks To The Free High Speed
Smoking
Check RatesBook Early N Save Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room B
Non-Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesStandard RoomNon-Refundable
Non-Smoking
Check RatesSuite 2 Queen Beds
Non-Smoking

Local Attractions

• Across La PLaza MallWith the best retail selection in the Valley, McAllen is also a destination for millions of hard-core shoppers from across Texas and Mexico. More than 40 shopping centers and a plethora of high-end, discount and specialty boutiques in Downtown McAllen offer shoppers popular brands.• DiningOver 600 restaurants serving every possible culinary genre in McAllen• McAllen Convention Center• Quinta Mazatlan World Birding Center• Bentsen State Park• Historic Downdown McAllen• International Museum of Art & Science• McAllen Arts District(at Main and Hackberry streets)• 17th Street Nightlife DistrictWhen the sun goes down in McAllen, party-goers hit the 17th Street nightlife district, where more than 40 restaurants, lounges and nightclubs line trendy city streets.• Fireman’s Park 15-acre park with lake ideal for canoeing and kayaking; lake features a beach area complete with a concession stand, and fishing pier.• STC - South Texas College

Summary of Verified Reviews

Summary of 259 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
80
Very Good

Very good business hotel. Fantastic service. Nice building. Great location.

“Close to a shopping mall” “Conference room worked well”

Good Overall Ranking Top 44% in city
Great Business Hotel Top 13% in city

Good to know

  • Old rooms

    “Old air conditioner” “Old beds”

  • Bad air conditioning

    “No cooler” “Old air conditioner”

  • Hotel is outdated

    “Old air conditioner” “Old beds”

  • Poor beds

    “No pillow” “Old beds”

Review highlights

Location

95/100
35 reviews

Great location near the airport. Great shopping.

“Near airport” “Close to expressway” “Close to a shopping mall”

Amenities

89/100
8 reviews

Nice building.

“Conference room worked well” “New construction”

Service

79/100
51 reviews

Service is professional and friendly.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Breakfast

74/100
30 reviews

Tasty breakfast.

“Brakfast included” “Good breakfast buffet” “Breakfast included”

Value

67/100
9 reviews

Fairly good value for money.

“Brakfast included” “Free wine” “Inexpensive rooms”

Room

41/100
53 reviews

Old rooms with poor beds, bathrooms, and A/C. Room cleanliness is acceptable.

“Humid inside room” “No cooler” “No mini bar”

Comfort

27/100
23 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

“No cooler” “No pillow” “Old air conditioner”

Food

22/100
9 reviews

Food is not good.

“Don't have snack” “Mediocre food”

Vibe

19/100
12 reviews

Poor vibe. Hotel is outdated. Good for business people.

“Old air conditioner” “Old beds” “Old furniture”

WiFi

0/100
5 reviews

Bad internet service.

Ranked top 79% by business travelers, with a score of 66

Good to know

  • Great location

    “Near airport” “Close to expressway”

  • Fantastic service

    “Friendly staff” “Staff went above and beyond”

Review highlights

Location

96/100
6 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Service

74/100
8 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Room

34/100
6 reviews

Bad rooms with subpar beds.

“Humid inside room” “No cooler” “No mini bar”

Comfort

22/100
5 reviews

Not very comfortable, with bad beds.

“No cooler” “No pillow” “Old air conditioner”

Ranked top 36% by families, with a score of 84

Good to know

  • Great location

    “Near airport” “Close to expressway”

  • Tasty breakfast

    “Brakfast included” “Good breakfast buffet”

  • Fantastic service

    “Friendly staff” “Staff went above and beyond”

  • Room is not nice

    “Humid inside room” “No cooler”

Review highlights

Location

94/100
7 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Service

79/100
6 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Breakfast

72/100
5 reviews

Tasty breakfast.

“Brakfast included” “Good breakfast buffet” “Breakfast included”

Pool

68/100
5 reviews

Ordinary pool.

“Heated indoor/outdoor pool”

Cleanliness

53/100
6 reviews

Quite clean.

“Humid inside room” “Clean rooms” “ROOM CLEAN”

Room

41/100
7 reviews

Room is not nice.

“Humid inside room” “No cooler” “No mini bar”

Ranked top 34% by couples, with a score of 83

Good to know

  • Tasty breakfast

    “Brakfast included” “Good breakfast buffet”

  • Room is not nice

    “Humid inside room” “No cooler”

  • Fantastic service

    “Friendly staff” “Staff went above and beyond”

Review highlights

Service

82/100
6 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Breakfast

74/100
7 reviews

Tasty breakfast.

“Brakfast included” “Good breakfast buffet” “Breakfast included”

Room

43/100
3 reviews

Room is not nice.

“Humid inside room” “No cooler” “No mini bar”

Ranked top 63% by solo travelers, with a score of 75

Good to know

  • Fantastic service

    “Friendly staff” “Staff went above and beyond”

  • Room is not nice

    “Humid inside room” “No cooler”

Review highlights

Service

82/100
5 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Room

48/100
5 reviews

Room is not nice.

“Humid inside room” “No cooler” “No mini bar”

Good to know

  • Old rooms

    “Old air conditioner” “Old beds”

  • Poor beds

    “No pillow” “Old beds”

  • Hotel is outdated

    “Old air conditioner” “Old beds”

  • Bad air conditioning

    “No cooler” “Old air conditioner”

Review highlights

Location

96/100
13 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Amenities

87/100
5 reviews

Nice building.

“Conference room worked well” “New construction”

Service

78/100
29 reviews

Friendly service and great reception.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Breakfast

77/100
18 reviews

Tasty breakfast.

“Brakfast included” “Good breakfast buffet” “Breakfast included”

Pool

73/100
8 reviews

Great pool.

“Heated indoor/outdoor pool”

Room

38/100
36 reviews

Terrible beds and A/C, and old but clean enough rooms.

“Humid inside room” “No cooler” “No mini bar”

Comfort

23/100
16 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

“No cooler” “No pillow” “Old air conditioner”

Food

22/100
5 reviews

Food is not good.

“Don't have snack” “Mediocre food”

Vibe

21/100
9 reviews

Poor vibe. Hotel is outdated.

“Old air conditioner” “Old beds” “Old furniture”

Ranked top 85% by business travelers, with a score of 65

Good to know

  • Room is not nice

    “Humid inside room” “No cooler”

  • Fantastic service

    “Friendly staff” “Staff went above and beyond”

  • Great location

    “Near airport” “Close to expressway”

  • Poor beds

    “No pillow” “Old beds”

Review highlights

Location

96/100
4 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Service

74/100
6 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Room

34/100
6 reviews

Bad rooms with subpar beds.

“Humid inside room” “No cooler” “No mini bar”

Comfort

22/100
5 reviews

Not very comfortable, with bad beds.

“No cooler” “No pillow” “Old air conditioner”

Review highlights

Location

94/100
22 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Service

78/100
21 reviews

Fantastic service.

“Friendly staff” “Staff went above and beyond” “Nice staff”

Breakfast

70/100
12 reviews

Breakfast is average.

“Brakfast included” “Good breakfast buffet” “Breakfast good”

Room

41/100
15 reviews

Room is not nice.

“Humid inside room” “No cooler” “No mini bar”

Comfort

28/100
6 reviews

Uncomfortable.

“No cooler” “No pillow” “Old air conditioner”

Ranked top 38% by families, with a score of 83

Good to know

  • Great location

    “Near airport” “Close to expressway”

Review highlights

Location

92/100
6 reviews

Great location.

“Near airport” “Close to expressway” “Close to a shopping mall”

Review Semantics by TrustYou

Property Description

Whether you’re here for business or pleasure you’re sure to enjoy everything McAllen has to offer. With a rich business and bi-cultural history, McAllen is home to several fortune 500 manufacturing companies located in the McAllen and Reynosa area. The Holiday Inn Express & Suites McAllen is a great hotel with 191 standard rooms and suites making it convenient and affordable for your business trip or that shopping spree you have been planning. We’re conveniently located across La Plaza Mall, 5 minutes from Miller International Airport, easy access to McAllen Foreign Trade Zone, and Reynosa-Mexico Bridge. Enjoy our business center available 24-hours to polish a presentation, or coordinate a meeting at one of our three conference rooms up to 3000 sqft with complete audio visual equipment. If it’s pleasure and relaxation the Holiday Inn Express & Suites McAllen is the place to be with world class dining and shopping with stores like Macy’s, Dillard’s, and Joe Brand’s, then enjoy an evening at any of several fine dining restaurants within walking distance, or stay in to relax at our indoor and outdoor heated pools and whirlpools. No matter what brings you to McAllen, you’ll be very happy to stay with us at the Holiday Inn Express McAllen. Make your reservation today and experience our warm hospitality.

Green Sustainability

This is an IHG® Green Engage HotelYou can be assured that when you stay at an IHG Green Engage Hotel, you are participating in an advanced, world-wide sustainability effort. We understand that it is important for you to have an active role in protecting our environment and that’s why we’ve made it easier for you to choose a hotel that matches your sustainable values. What is Green Engage?Green Engage is IHG’s innovative sustainability effort based on an advanced online tool which measures the day-to-day environmental impact of participating IHG hotels. This online system monitors energy, water and waste usage of individual hotels while providing recommended actions to improve the property’s energy conservation and carbon footprint score. IHG created Green Engage to ensure that our hotels are designed, built and run for optimal sustainability.How can you make a difference by choosing an IHG Green Engage Hotel?When you choose a Green Engage hotel, you can help our hotels reduce energy by up to 25% per year. From smart design and carefully selected lighting to bio-friendly cleaning materials, we really can make a substantial difference as one of the world's largest hotel companies.

Details / Other Expenses

Check In:3:00 PM
Check Out:12:00 PM
Year of Last Renovation:2010
Floors:6
Rooms:191
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:155
Handicap Rooms:
Suites:81
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:5 View Spaces
Meeting Space:4244 sq. feet
Banquet Space:Holds 280 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:1.0 Mi
Lounge/Bar Hours:Buffalo Wings & Rings adjacent - 11 AM - 2 PM
Policies / Expenses
Cancellation:
24-hour advance cancellation required
Nightly Parking:Free
Total Taxes:15.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 6.00%
City Tax: 9.00%
Food and Beverage Tax: 8.25%
Audio Visual Tax: 8.25%

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Laundry valet service
  • Movies in room
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Voicemail

Airport & Shuttle Information

• Five minutes away from McAllen Int'l Airport• McAllen Bus Station(Taxi fee approx. $10 one-way to either location)

Local Shuttle Info: Free Shuttle Service available 24 hours (2 miles radius)

Airport Shuttle? Yes! There is an airport shuttle.
Previously known as:
Holiday Inn Express Hotel & Suites, Holiday Inn Express Hotel & Suites in Mcallen Tx., Holiday Inn Express Hotel & Suites Mcallen, Holiday Inn Express Mcallen Airport / La Plaza Mal

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Meeting Rooms and Banquet Rooms at Smart Istay Hotel M

Below are the meeting, banquet, conference and event spaces at Smart Istay Hotel M.

Feel free to use the Smart Istay Hotel M meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Mcallen event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Green Jay26 x 12 x 11312--/----------12--/--------
Close This

Green Jay

Room Type:
Boardroom
Total Size:
312 Sq. Feet
Dimensions:
26 x 12 x 11 Ft.
Floor Level:
1
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Green Jay
Blue Jay37 x 23 x 11851--/603045--24----/--80----
Close This

Blue Jay

Room Type:
General Meeting Room
Total Size:
851 Sq. Feet
Dimensions:
37 x 23 x 11 Ft.
Floor Level:
1
Columns:
0
Windows:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Monarch Ballroom79 x 39 x 113081--/220110160--68----/--250220--
Close This

Monarch Ballroom

Room Type:
Ballroom
Total Size:
3081 Sq. Feet
Dimensions:
79 x 39 x 11 Ft.
Floor Level:
1
Columns:
0
Windows:
8
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Monarch A
39 x 39 x 111540--/1206080--40----/--14380--
Close This

Monarch A

Monarch A is half of the Monarch Ballroom. Monarch A is not available on Saturdays.
Room Type:
Ballroom Section
Total Size:
1540 Sq. Feet
Dimensions:
39 x 39 x 11 Ft.
Floor Level:
1
Columns:
0
Windows:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Monarch A
Monarch B
39 x 39 x 111540--/1206080--68----/--25080--
Close This

Monarch B

Monarch B is half of the Monarch Ballroom. Monarch B is not available on Saturdays.
Room Type:
Ballroom Section
Total Size:
1540 Sq. Feet
Dimensions:
39 x 39 x 11 Ft.
Floor Level:
1
Columns:
0
Windows:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Monarch B

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