BEST WESTERN PLAZA HOTEL NEW YORK CITY

3934 21st St., Long Island City, NY 11101 United States (USA)
View Map Reservations: 1-800-230-4134
2.5 Star Downtown Hotel in Queens County
40.75572-73.94079
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Very Good
4.0/ 5

Based on 1019 guest reviews

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  • Free complimentary breakfast
  • 121 rooms in hotel
  • 10 floors in hotel
  • 8 suites in hotel
  • Check-in time: 15:00
  • Check-out time: 11:00
  • Group score of 7.8/10

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Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed 32in Plasma TV High Speed Internet Refrige Continental Breakfast
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Check Rates1 King Bed Manhattanvw 32plasmatv Refrigerator High Speed Internet Continental Breakfast
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Check Rates2 Double Beds
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Check Rates2 Double Beds 32in Plasma TV High Speed Internet Refrige Continental Breakfast
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Check Rates2 Double Beds No 32 Inch Plasma Television High Speed Internet Accessible Refrigerator Co
Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 1 King Bed 32in Plasma TV High Speed Refrige Continental B
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Check RatesFlexible Rate Best Least Restrictive Rate 2 Double Beds 32in Plasma TV High Speed Refrige Continenta
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Check RatesFlexible Rate Best Least Restrictive Rate 2 Queen Beds Manhattanvw 32plasmatv Refridgerator High Spe
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Check RatesFlexible Rate Best Least Restrictive Rate 2 Queen Beds Mobility Accessible Bathtub Continental Break
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Check RatesFlexible Rate Best Least Restrictive Rate 2 Queen Beds Mobility Accessible Roll in Shower Continenta
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Check RatesFlexible Rate Best Least Restrictive Rate Suite 1 King Bed 32in Plasma TV Sofa Bed High Speed Refrig
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Check RatesStandard Room 1 King Bed Refrigerator
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Check RatesStandard Room 1 King Bed Refrigerator Web Special
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Check RatesStandard Room 2 Double Beds Refrigerator
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Check RatesStandard Room 2 Double Beds Refrigerator Flexible Rate
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Check RatesStandard Room 2 Double Beds Refrigerator Web Special
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Check RatesStandard Room 2 Queen Beds Accessible
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Check RatesStandard Room 2 Queen Beds Accessible Bathtub
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Check RatesStandard Room 2 Queen Beds Accessible Bathtub Flexible Rate
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Check RatesStandard Room 2 Queen Beds Accessible Bathtub Web Special
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Check RatesStandard Room 2 Queen Beds Accessible Flexible Rate
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Check RatesStandard Room 2 Queen Beds Accessible Web Special
Non-Smoking
Check RatesStandard Room 2 Queen Beds Refrigerator
Non-Smoking
Check RatesStandard Room 2 Queen Beds Refrigerator Flexible Rate
Non-Smoking
Check RatesStandard Room 2 Queen Beds Refrigerator Web Special
Non-Smoking
Check RatesStandard Suite 1 King Bed Refrigerator
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Check RatesStandard Suite 1 King Bed Refrigerator Flexible Rate
Non-Smoking
Check RatesStandard Suite 1 King Bed Refrigerator Web Special
Non-Smoking

Local Attractions

Local attaractions are Brynt Park, Roosevelt Island, Central Park, Fifth Avenue, Times Square, etc.

Summary of Verified Reviews

Summary of 2,757 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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78
Good

Good business hotel. Good alcoholic drinks. Affordable restaurant. Great location. Popular among families.

“Internet works great” “Easy access to Times Square”

Good Overall Ranking Top 49% in city
Excellent Business Hotel Top 2% in city
Excellent City Hotel Top 3% in city

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Clean hotel facilities

    “Premises very clean” “Comfortable and clean hotel”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

Review highlights

WiFi

88/100
144 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

85/100
762 reviews

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Great hotel security.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

78/100
953 reviews

Great location. Near public transport, airport, and train station. Central location with great sightseeing, dining out and shopping. Easy car access but inadequate parking. Standard parking prices.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

68/100
937 reviews

Kitchenettes and rooms, generally, are OK, although quite neglected. Tidy, modern rooms with great beds and excellent views. Substandard furniture, A/C, minibar and TV's. Clean, large bathrooms.

“AC worked well” “Broken toilet” “Rugs were dirty and worn”

Breakfast

63/100
731 reviews

Affordable, fairly tasty breakfasts.

“Breakfast area is very small” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Food

58/100
182 reviews

Okay side dishes and dining experience. Affordably priced restaurant with great menu and excellent desserts. Pork dishes are not good.

“Including eggs and turkey sausage” “No fruits” “Tasteless burger”

Wellness

22/100
8 reviews

Bad fitness area.

“Workout equipment all broken”

Ranked top 48% by couples, with a score of 79

Good to know

  • Unpleasant entrance area

    “Slow elevators” “Hotel lobby was grungy”

  • Great desserts & fruits

    “Pancakes were yummy” “A lot of donuts”

  • Clean bathroom

    “Clean towels every day” “Clean bathroom”

  • Bad air conditioning

    “Loud AC” “Noisy air conditioning system”

Review highlights

WiFi

90/100
34 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

83/100
166 reviews

Professional and warm service and acceptable housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

76/100
223 reviews

Great location. Close to public transport and the train. Near to downtown with good options for sightseeing. Poor access to parking. Standard parking prices.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

73/100
227 reviews

Lovely beds and views, clean bathrooms and spotless rooms. Average sized rooms, but lacking maintenance with bad furniture and A/C.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Food

57/100
41 reviews

Food is fine, with excellent desserts.

“Including eggs and turkey sausage” “Tasteless burger” “Fresh fruits”

Breakfast

53/100
173 reviews

Affordable, fairly tasty breakfasts.

“Breakfast and wi-fi were awesome” “Breakfasts were good” “Foods for breakfast is very limited”

Ranked top 42% by families, with a score of 78

Good to know

  • Great shopping

    “Just big buildings and designer stores” “Coffee shops in the vicinity”

  • Bad furniture

    “Very small closet” “Rugs were dirty and worn”

  • Professional service

    “Staff hard working” “Quick trip”

  • Good accessibility by car

    “Plenty of cabs” “Cab in front of the hotel”

Review highlights

Value

89/100
73 reviews

Best value for money. Fair breakfast prices. Free internet.

“Excellent price” “Great prices” “Excellent value”

WiFi

88/100
20 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

85/100
118 reviews

Professional, friendly service, good reception, and decent housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

75/100
166 reviews

Great location near lots of shopping. Close to public transport and the train. Easy car access but inadequate parking.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

71/100
127 reviews

Great and affordable breakfast.

“Complimentary breakfast was amazing” “Bagels tasted very fresh” “Breakfast was exceptional”

Room

57/100
146 reviews

Decent, clean rooms with great beds and awesome views. Tiny, run down rooms with bad A/C and furnishing. Bathroom is ok.

“Vacuumed the carpet” “AC worked well” “Hair dryer not working”

Food

55/100
32 reviews

Menu is good and food is alright.

“Pancakes were yummy” “Including eggs and turkey sausage” “No restaurant in the hotel”

Ranked top 38% by solo travelers, with a score of 80

Good to know

  • New rooms

    “Brand new carpet” “Modern room”

  • Poorly-maintained rooms

    “Remote didn't work” “Broken toilet”

  • Poor hotel buildings

    “Slow elevators” “Business center printer never worked”

  • Poor access to parking

    “Pricy hotel parking” “No parking spaces”

Review highlights

WiFi

86/100
10 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

80/100
33 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

73/100
39 reviews

Good location, close to public transport. Poor access to parking.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
46 reviews

Decently sized rooms, but neglected. Tidy, modern rooms with great beds and excellent views.

“AC worked well” “Hair dryer didn't work” “Rugs were dirty and worn”

Breakfast

59/100
20 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Great breakfast buffet” “Foods for breakfast is very limited”

Food

57/100
6 reviews

Food is all right.

“Including eggs and turkey sausage” “No fruits” “Tasteless burger”

Amenities

49/100
11 reviews

Poor hotel buildings.

“Slow elevators” “Business center printer never worked” “No rooftop terrace”

Ranked top 67% by business travelers, with a score of 72

Good to know

  • Good internet service

    “Internet works great” “Breakfast and wi-fi were awesome”

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

Review highlights

Value

88/100
11 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

WiFi

87/100
5 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Cleanliness

85/100
8 reviews

Clean rooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

Service

84/100
12 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

74/100
11 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

67/100
13 reviews

Clean, reasonable rooms.

“Vacuumed the carpet” “AC worked well” “Broken toilet”

Breakfast

63/100
8 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Breakfasts were good” “Foods for breakfast is very limited”

Good to know

  • Small rooms

    “Very small space” “Very small closet”

Review highlights

Cleanliness

90/100
5 reviews

Clean.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

WiFi

88/100
7 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

82/100
4 reviews

Fantastic service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

81/100
8 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

65/100
12 reviews

Small, but acceptable, rooms.

“AC worked well” “Hair dryer not working” “Rugs were dirty and worn”

Breakfast

63/100
8 reviews

Breakfast is average.

“Horrible scrambled eggs” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Comfort

57/100
4 reviews

Tiny, somewhat comfortable rooms.

“AC worked well” “Noisy fridge” “Bad noise isolation”

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

Review highlights

Value

89/100
36 reviews

Best value for money. Fair breakfast prices. Free internet.

“Excellent price” “Great prices” “Excellent value”

WiFi

87/100
13 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

83/100
81 reviews

Efficient, friendly service with a nice reception.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

81/100
101 reviews

Near city centre in a great location. Close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

69/100
82 reviews

Affordable, fairly tasty breakfasts.

“Excellent breakfast” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Comfort

68/100
68 reviews

Rooms are of average size, not too noisy, and comfortable enough. Beds are great, but A/C isn't.

“Noisy fridge” “Good AC” “Bad noise isolation”

Room

66/100
103 reviews

Medium sized, clean rooms with lovely views and comfortable beds. Bad bathrooms and A/C.

“AC worked well” “Hair dryer not working” “Rugs were dirty and worn”

Food

52/100
25 reviews

Menu is good and food is alright.

“Including eggs and turkey sausage” “Just not so much choice for restaurant” “Tasteless burger”

Ranked top 27% by couples, with a score of 78

Good to know

  • Great view

    “Awesome view from our room” “Great view of the city”

  • Poor hotel buildings

    “Slow elevators” “Business center printer never worked”

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Fair breakfast prices

    “Including eggs and turkey sausage” “Complimentary breakfast”

Review highlights

WiFi

89/100
6 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Value

89/100
13 reviews

Best value for money. Fair breakfast prices.

“Excellent price” “Great prices” “Excellent value”

Service

85/100
15 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

79/100
25 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

67/100
26 reviews

Medium sized, clean rooms with lovely views and comfortable beds.

“Vacuumed the carpet” “AC worked well” “Broken toilet”

Breakfast

65/100
23 reviews

Affordable, fairly tasty breakfasts.

“Breakfast was bland” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Comfort

64/100
19 reviews

Comfortable, reasonably large rooms with excellent beds, but noisy.

“AC worked well” “Noisy fridge” “Bad noise isolation”

Food

51/100
7 reviews

Food is all right.

“Pancakes were yummy” “Including eggs and turkey sausage” “Tasteless burger”

Ranked top 23% by families, with a score of 79

Good to know

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Good internet service

    “Internet works great” “Breakfast and wi-fi were awesome”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

Review highlights

Value

88/100
10 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

WiFi

87/100
5 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

83/100
16 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

77/100
19 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

67/100
16 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Breakfasts were good” “Foods for breakfast is very limited”

Room

61/100
22 reviews

Clean, reasonable rooms.

“AC worked well” “Broken toilet” “Rugs were dirty and worn”

Food

55/100
7 reviews

Food is all right.

“Including eggs and turkey sausage” “Tasteless burger” “Fresh fruits”

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Poor access to parking

    “Pricy hotel parking” “No parking spaces”

  • Clean hotel facilities

    “Premises very clean” “Comfortable and clean hotel”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

Review highlights

WiFi

88/100
68 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

86/100
402 reviews

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Great hotel security.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

74/100
451 reviews

Great location. Near public transport, airport, and train station. Good shopping and sightseeing. Poor access to parking. Standard parking prices. Restaurants & bars in the area are ok.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

67/100
286 reviews

Affordable, fairly tasty breakfasts.

“Breakfast and wi-fi were awesome” “Continental breakfast was decent” “Foods for breakfast is very limited”

Room

67/100
417 reviews

Small, badly-kept, but relatively modern, rooms. Clean rooms with wonderful beds and stunning views. Bathrooms are fine and very clean. Bad televisions, air conditioning, and furnishings.

“Vacuumed the carpet” “AC worked well” “Hair dryer not working”

Wellness

15/100
5 reviews

Bad fitness area.

“Workout equipment all broken”

Ranked top 47% by couples, with a score of 80

Good to know

  • Unpleasant entrance area

    “Slow elevators” “Hotel lobby was grungy”

  • Train station is close

    “Close to an F train” “Right by the train station”

  • Clean bathroom

    “Clean towels every day” “Clean bathroom”

  • Small rooms

    “Very small space” “Very small closet”

Review highlights

Cleanliness

89/100
47 reviews

Clean hotel facilities. Clean rooms and bathrooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

WiFi

88/100
11 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

81/100
82 reviews

Professional and warm service and acceptable housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Room

72/100
87 reviews

Lovely beds and views, clean bathrooms and spotless rooms. Average sized rooms.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Location

70/100
95 reviews

Great location with excellent sightseeing. Close to public transport and the train. Poor access to parking. Standard parking prices.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

63/100
54 reviews

Affordable, fairly tasty breakfasts.

“Very small breakfast room” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 39% by families, with a score of 81

Good to know

  • Free internet

    “Free internet connection” “Wifi which was a good bonus”

  • Great shopping

    “Just big buildings and designer stores” “Coffee shops in the vicinity”

  • Professional service

    “Staff hard working” “Quick trip”

  • Fair breakfast prices

    “Including eggs and turkey sausage” “Complimentary breakfast”

Review highlights

Service

89/100
57 reviews

Efficient, friendly service with a nice reception.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

WiFi

89/100
6 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Location

72/100
69 reviews

Great location near shopping and public transport. Poor access to parking.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

71/100
52 reviews

Great and affordable breakfast.

“Complimentary breakfast was amazing” “Bagels tasted very fresh” “Breakfast was exceptional”

Room

61/100
65 reviews

Rooms and bathrooms are okay, but poorly maintained. Clean rooms with wonderful beds and stunning views.

“Vacuumed the carpet” “AC worked well” “Hair dryer not working”

Food

56/100
13 reviews

Food is all right.

“Pancakes were yummy” “Including eggs and turkey sausage” “Tasteless burger”

Vibe

47/100
13 reviews

Atmosphere not particularly friendly, giving poor vibes. Relatively modern hotel.

“Slow elevators” “Make you feel unsafe” “Hotel lobby was grungy”

Ranked top 44% by solo travelers, with a score of 80

Good to know

  • Poor hotel buildings

    “Slow elevators” “Business center printer never worked”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

  • Comfortable beds

    “Great pillows” “Good night sleep”

Review highlights

Cleanliness

88/100
13 reviews

Clean rooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

WiFi

87/100
5 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Value

85/100
10 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

84/100
21 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

74/100
21 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
24 reviews

Rooms are spotless with comfy beds.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Breakfast

57/100
9 reviews

Breakfast is average.

“Breakfast was bland” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Amenities

51/100
6 reviews

Average hotel building.

“Just big buildings and designer stores” “Handicap spot in front of the hotel” “Premises very clean”

Ranked top 68% by business travelers, with a score of 71

Good to know

  • Good internet service

    “Internet works great” “Breakfast and wi-fi were awesome”

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

WiFi

87/100
5 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Value

87/100
8 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

84/100
12 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Cleanliness

84/100
7 reviews

Clean rooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

Location

75/100
11 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

67/100
11 reviews

Clean, reasonable rooms.

“Loud AC” “Hair dryer not working” “Rugs were dirty and worn”

Breakfast

63/100
5 reviews

Breakfast is average.

“Breakfast room too small” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Good to know

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Comfortable beds

    “Great pillows” “Good night sleep”

Review highlights

Service

88/100
23 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

WiFi

87/100
7 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Location

80/100
21 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

72/100
32 reviews

Excellent rooms with wonderful beds. Bathrooms and room size are acceptable.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Breakfast

61/100
29 reviews

Breakfast is average.

“Tasty breakfast” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Food

55/100
4 reviews

Food is all right.

“Including eggs and turkey sausage” “No restaurant in the hotel” “No fruits”

Amenities

52/100
8 reviews

Average hotel building.

“Just big buildings and designer stores” “Handicap spot in front of the hotel” “Premises very clean”

Ranked top 75% by couples, with a score of 74

Good to know

  • Great room

    “Vacuumed the carpet” “AC worked well”

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

Review highlights

Service

87/100
6 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Value

84/100
5 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Room

68/100
7 reviews

Room is all right.

“Loud AC” “Hair dryer not working” “Rugs were dirty and worn”

Breakfast

61/100
8 reviews

Breakfast is average.

“Breakfast delicious” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Comfort

58/100
3 reviews

Comfortable.

“Noisy fridge” “Loud AC” “Bad noise isolation”

Good to know

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

Review highlights

Value

89/100
13 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

88/100
12 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

81/100
15 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

72/100
26 reviews

Rooms are spotless with comfy beds.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Breakfast

70/100
35 reviews

Breakfast is average.

“Tasty breakfast” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 44% by families, with a score of 79

Good to know

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

  • Great room

    “Vacuumed the carpet” “AC worked well”

Review highlights

Value

89/100
5 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

88/100
7 reviews

Fantastic service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

79/100
6 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

71/100
9 reviews

Great room.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Breakfast

68/100
13 reviews

Breakfast is average.

“Breakfast was bland” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 28% by couples, with a score of 82

Good to know

  • Great room

    “Vacuumed the carpet” “AC worked well”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

Location

81/100
5 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
9 reviews

Room is all right.

“Vacuumed the carpet” “AC worked well” “Hair dryer didn't work”

Comfort

66/100
5 reviews

Comfortable.

“Noisy fridge” “Good AC” “Bad noise isolation”

Breakfast

65/100
11 reviews

Breakfast is average.

“Horrible scrambled eggs” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Good accessibility by car

    “Plenty of cabs” “Cab in front of the hotel”

  • Clean hotel facilities

    “Premises very clean” “Comfortable and clean hotel”

  • Noisy

    “Noisy fridge” “A lot of noise”

Review highlights

WiFi

90/100
19 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

87/100
117 reviews

Professional, friendly service, good reception, and decent housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

86/100
176 reviews

Great location with good access by car. Close to public transport. Near to the city centre with good shopping options nearby.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

69/100
165 reviews

Reasonable rooms, however slightly degraded with poor air conditioning. Tidy, modern rooms with great beds and excellent views. Decent, well-sized bathrooms are very clean.

“Vacuumed the carpet” “AC worked well” “Hair dryer not working”

Breakfast

46/100
141 reviews

Bad breakfast.

“Watery egg” “Horrible scrambled eggs” “Horrible eggs”

Ranked top 31% by couples, with a score of 76

Good to know

  • Great view

    “Awesome view from our room” “Great view of the city”

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Clean hotel facilities

    “Premises very clean” “Comfortable and clean hotel”

  • Great desserts & fruits

    “Pancakes were yummy” “A lot of donuts”

Review highlights

Cleanliness

90/100
21 reviews

Clean hotel facilities. Clean rooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

WiFi

89/100
6 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

86/100
26 reviews

Friendly service and great reception.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

82/100
39 reviews

Good location, close to public transport. Good accessibility by car.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

72/100
33 reviews

Clean rooms with wonderful beds and stunning views. Bathrooms and room size are acceptable.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Food

60/100
9 reviews

Food is fine, with excellent desserts.

“Including eggs and turkey sausage” “Eating area too small” “No fruits”

Breakfast

53/100
32 reviews

Breakfast is average.

“Breakfast area is very small” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 55% by families, with a score of 74

Good to know

  • Good accessibility by car

    “Plenty of cabs” “Cab in front of the hotel”

  • Noisy

    “Noisy fridge” “A lot of noise”

  • Bad breakfast

    “Watery egg” “Horrible scrambled eggs”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

Review highlights

Service

85/100
9 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

78/100
18 reviews

Good location, close to public transport. Good accessibility by car.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

63/100
15 reviews

Small, but acceptable, rooms.

“Loud AC” “Broken toilet” “Rugs were dirty and worn”

Breakfast

59/100
14 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Great breakfast” “Foods for breakfast is very limited”

Comfort

59/100
11 reviews

Rooms are relatively comfortable, but small and noisy.

“Noisy fridge” “Loud AC” “Bad noise isolation”

Ranked top 43% by solo travelers, with a score of 77

Good to know

  • Modern Hotel

    “Brand new carpet” “New carpets”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

Location

79/100
5 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

71/100
5 reviews

Great room.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Vibe

59/100
3 reviews

Decent vibe. Modern Hotel.

“Otherwise enjoyable stay.” “Visit New” “Brand new carpet”

Good to know

  • Unfriendly atmosphere

    “Make you feel unsafe”

  • Clean bathroom

    “Clean towels every day” “Clean bathroom”

  • Free internet

    “Free internet connection” “Wifi which was a good bonus”

  • Great view

    “Awesome view from our room” “Great view of the city”

Review highlights

WiFi

86/100
14 reviews

Fast and cheap WiFi.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Value

84/100
26 reviews

Best value for money. Free internet.

“Excellent price” “Great prices” “Excellent value”

Service

81/100
42 reviews

Professional, friendly service, good reception, and decent housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

77/100
51 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Breakfast

64/100
55 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Breakfast could have been better” “Foods for breakfast is very limited”

Room

63/100
71 reviews

Medium sized, clean rooms with lovely views and comfortable beds. Bathrooms are fine and very clean.

“Loud AC” “Hair dryer didn't work” “Rugs were dirty and worn”

Food

58/100
5 reviews

Food is all right.

“Including eggs and turkey sausage” “No fruits” “No resturant”

Vibe

44/100
13 reviews

Poor vibe. Unfriendly atmosphere.

“Slow elevators” “Make you feel unsafe” “Hotel lobby was grungy”

Amenities

43/100
16 reviews

Poor hotel buildings.

“Slow elevators” “Business center printer never worked” “No rooftop terrace”

Ranked top 32% by couples, with a score of 76

Good to know

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Best value for money

    “Excellent price” “Great prices”

  • Clean rooms

    “Vacuumed the carpet” “Clean towels every day”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

Value

88/100
9 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

85/100
7 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Cleanliness

84/100
7 reviews

Clean rooms.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

Location

78/100
15 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

65/100
21 reviews

Rooms are tidy and of average size.

“Vacuumed the carpet” “Loud AC” “Hair dryer didn't work”

Comfort

64/100
12 reviews

Somewhat comfortable and acceptably sized rooms.

“AC worked well” “Noisy fridge” “No blanket”

Breakfast

63/100
13 reviews

Breakfast is average.

“Breakfast there never was enough space” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 53% by families, with a score of 76

Good to know

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

Service

82/100
8 reviews

Fantastic service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

80/100
13 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
9 reviews

Great room.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Breakfast

68/100
6 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Basic breakfast” “Foods for breakfast is very limited”

Comfort

68/100
6 reviews

Comfortable.

“AC worked well” “Noisy fridge” “No blanket”

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

Review highlights

Value

89/100
5 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Location

81/100
6 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
5 reviews

Room is all right.

“Vacuumed the carpet” “Loud AC” “Broken toilet”

Breakfast

53/100
7 reviews

Breakfast is average.

“Breakfast was plenty” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Good to know

  • Clean hotel facilities

    “Premises very clean” “Comfortable and clean hotel”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

Review highlights

Cleanliness

90/100
9 reviews

Clean hotel facilities.

“Vacuumed the carpet” “Clean towels every day” “Premises very clean”

Value

87/100
13 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

86/100
15 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

79/100
14 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

68/100
14 reviews

Room is all right.

“Vacuumed the carpet” “Loud AC” “Hair dryer not working”

Breakfast

64/100
11 reviews

Breakfast is average.

“Bagels tasted very fresh” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Ranked top 31% by families, with a score of 87

Good to know

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

Review highlights

Service

87/100
7 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

80/100
8 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

66/100
5 reviews

Room is all right.

“AC worked well” “Broken toilet” “Rugs were dirty and worn”

Breakfast

62/100
5 reviews

Breakfast is average.

“Complimentary breakfast was amazing” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Good to know

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Friendly service

    “Staff was very attentive” “Hotel staff were very helpful and polite”

Review highlights

Value

89/100
5 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

85/100
14 reviews

Friendly service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

78/100
15 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

63/100
14 reviews

Great beds in okay rooms.

“Vacuumed the carpet” “Loud AC” “Hair dryer not working”

Comfort

63/100
10 reviews

Relatively comfortable, with good beds.

“AC worked well” “Noisy fridge” “Bad noise isolation”

Breakfast

60/100
18 reviews

Breakfast is average.

“Excellent breakfast choice overall” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Review highlights

Location

78/100
6 reviews

Great location.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

71/100
6 reviews

Great room.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Comfort

65/100
3 reviews

Comfortable.

“Noisy fridge” “Loud AC” “Bad noise isolation”

Good to know

  • Close to public transport

    “Ease of access to the subway into Manhattan” “Close to transport links”

  • Bad furniture

    “Very small closet” “Rugs were dirty and worn”

  • Professional service

    “Staff hard working” “Quick trip”

  • Comfortable beds

    “Great pillows” “Good night sleep”

Review highlights

Value

90/100
27 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

WiFi

88/100
8 reviews

Good internet service.

“Internet works great” “Breakfast and wi-fi were awesome” “Wifi which was a good bonus”

Service

86/100
46 reviews

Professional and warm service and acceptable housekeeping.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

79/100
83 reviews

Good location, close to public transport. Good accessibility by car.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

70/100
64 reviews

Reasonably sized rooms but poor furniture. Rooms are spotless with comfy beds.

“Vacuumed the carpet” “Loud AC” “Hair dryer not working”

Breakfast

62/100
54 reviews

Breakfast is average.

“Breakfast was exceptional” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Food

57/100
15 reviews

Food is all right.

“Including eggs and turkey sausage” “No fruits” “No restaurant”

Ranked top 15% by couples, with a score of 83

Good to know

  • Comfortable beds

    “Great pillows” “Good night sleep”

  • Best value for money

    “Excellent price” “Great prices”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

Review highlights

Value

89/100
9 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

87/100
13 reviews

Fantastic service.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

81/100
24 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

73/100
27 reviews

Moderately-sized rooms with great beds.

“Vacuumed the carpet” “AC worked well” “Fabulous room”

Comfort

71/100
14 reviews

Average size, comfortable rooms with particularly comfy beds.

“AC worked well” “Perfect bed” “Spacious room”

Breakfast

59/100
21 reviews

Breakfast is average.

“Breakfast and wi-fi were awesome” “Poor breakfast” “Foods for breakfast is very limited”

Food

56/100
7 reviews

Food is all right.

“Including eggs and turkey sausage” “Very small dining room” “No fruits”

Ranked top 14% by families, with a score of 84

Good to know

  • Fantastic service

    “Staff was very attentive” “Hotel staff was wonderful”

  • Great location

    “Ease of access to the subway into Manhattan” “Easy access to Times Square”

Review highlights

Value

87/100
8 reviews

Best value for money.

“Excellent price” “Great prices” “Excellent value”

Service

85/100
10 reviews

Great service, especially at reception.

“Staff was very attentive” “Hotel staff was wonderful” “Wonderful front desk staff”

Location

78/100
22 reviews

Good location, close to public transport.

“Ease of access to the subway into Manhattan” “Easy access to Times Square” “Amazing location”

Room

66/100
9 reviews

Room is all right.

“Loud AC” “Hair dryer not working” “Rugs were dirty and worn”

Breakfast

65/100
10 reviews

Breakfast is average.

“Watery egg” “Breakfast and wi-fi were awesome” “Foods for breakfast is very limited”

Review Semantics by TrustYou

Customer Reviews of Best Western Plaza Hotel New York City

4.0 out of 5.Based on 1019 guest reviews, Very Good

Property Description

We are 10mins far from midtown Manhattan.We offer complimentary breakfast,parking and internet.Newly opened Best Western Plaza Hotel is ideally located near the Queensboro Bridge, with access to all New York City destinations by metro subway.The 21st Street- Queens Bridge station (#F)and Queensboro Plaza Station (#7) are within walking distance,placing Braynt Park, 5th Avenue,Times Square & Midtown Manhattan just 10 minutes away from the hotel.Best Western Plaza Hotel is close to many New York City attractions, including Grand Central, Fifth Avenue,Central Park, Empire State Building, Times Square, Wall Street, Ground Zero, United Nations, Madison Square Garden, Shea Stadium, Arthur Ashe Stadium, etc.

Details / Other Expenses

Check In:15:00
Check Out:11:00
Year of Last Renovation:2009
Floors:10
Rooms:121
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:121
Handicap Rooms:8
Suites:8
Room Windows:Windows Do Open
Meeting Rooms:1
Meeting Space:500 sq. feet
Policies / Expenses
Cancellation:
1 Month
Nightly Parking:10
Total Taxes:14.75%
Total Misc Fees:$3.50 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Complimentary breakfast
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Non-smoking rooms
  • 24 hours opened
  • Private car parking
  • Radio in room
  • Refrigerator
  • Safe in rooms
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Nearest airport is Laguardia and JFK.Taxi cost is $25 and $40 respectively.Hotel reception can arrange taxi.

Airport Shuttle? Sorry, no airport shuttle available.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or arline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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