HILTON CHARLOTTE CENTER CITY

222 East 3rd St., Charlotte, NC 28202 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Downtown Hotel in Mecklenburg County
35.22461-80.84406
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Very Good
4.0/ 5

Based on 904 guest reviews

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  • Includes an indoor swimming pool
  • 407 rooms in hotel
  • 22 floors in hotel
  • 26 suites in hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Groups & Meetings rating of 7.5/10
  • 17 meeting rooms in hotel

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Room Types

Check Rates 1 King Bed 1 Bedroom Executive Level Suite
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Check Rates 1 King Bed 1 Bedroom Executive Level Suite Executive Lounge Accessible with Cont Breakfast
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Check Rates 1 King Bed 1 Bedroom Executive Level Suite Executive Lounge Accessible with Cont Breakfast Complimen
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Check Rates 1 King Bed City View
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Check Rates 1 King Bed City View Accessible
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Check Rates 1 King Bed Corner Deluxe Room City View
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Check Rates 1 King Bed Corner Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens Mp3 Clock Crabtr
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Check Rates 1 King Bed Deluxe Room
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Check Rates 1 King Bed Deluxe Room City View
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Check Rates 1 King Bed Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 1 King Bed Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens Mp3 Clock Peter Thomas
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Check Rates 1 King Bed Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens
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Check Rates 1 King Bed Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens Mp3 Clock Peter Thomas Roth Bath
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Check Rates 1 King Bed Executive Floor
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Check Rates 1 King Bed Executive Floor Executive Lounge Accessible with Cont Breakfast
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Check Rates 1 King Bed Executive Floor Executive Lounge Accessible with Cont Breakfast Complimentary WiFi Sereni
Non-Smoking
Check Rates 1 King Bed Junior Suite Sitting Area 42 Inch Plasma TV Guest Link High Speed 9 95 Day Serenity Bed L
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Check Rates 1 King City View Mobility Hearing Accessible Bathtub
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Check Rates 1 King City View Mobility Hearing Accessible Bathtub Visual Firealarm Door Phone Alert
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Check Rates 1 King City View Mobility Hearing Accessible Bathtub Visual Firealarm Door Phone Alert High Speed 9
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Check Rates 1 King City View Mobility Hearing Accessible Roll In Shower
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Check Rates 1 King City View Mobility Hearing Accessible Roll In Shower Visual Firealarm Door Phone Alert
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Check Rates 1 King City View Mobility Hearing Accessible Roll In Shower Visual Firealarm Door Phone Alert High S
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Check Rates 1 King Prem 1 Brmsuite Mobility Hearing Accessible Tub
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Check Rates 1 King Prem 1brmsuite Mobility Hearing Accessible Tub Visual Firealarm Door Phone Alert
Non-Smoking
Check Rates 1 King Prem 1brmsuite Mobility Hearing Accessible Tub Visual Firealarm Door Phone Alert High Speed 9
Non-Smoking
Check Rates 2 Double Beds Deluxe Room
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Check Rates 2 Double Beds Deluxe Room City View
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Check Rates 2 Double Beds Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens
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Check Rates 2 Double Beds Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens Mp3 Clock Peter Thom
Non-Smoking
Check Rates 2 Double Beds Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 2 Double Beds Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens Mp3 Clock Peter Thomas Roth Ba
Non-Smoking
Check Rates 2 Double Beds Executive Floor
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Check Rates 2 Double Beds Executive Floor Executive Lounge Accessible with Cont Breakfast
Non-Smoking
Check Rates 2 Double Beds Executive Floor Executive Lounge Accessible with Cont Breakfast Complimentary WiFi Ser
Non-Smoking
Check Rates 2x Points Package 1 King Bed 1 Bedroom Executive Level Suite Executive Lounge Accessible with Cont B
Non-Smoking
Check Rates 2x Points Package 1 King Bed Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 2x Points Package 1 King Bed Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 2x Points Package 1 King Bed Executive Floor Executive Lounge Accessible with Cont Breakfast
Non-Smoking
Check Rates 2x Points Package 1 King City View Mobility Hearing Accessible Bathtub Visual Firealarm Door Phone A
Non-Smoking
Check Rates 2x Points Package 1 King City View Mobility Hearing Accessible Roll In Shower Visual Firealarm Door
Non-Smoking
Check Rates 2x Points Package 1 King Prem 1brmsuite Mobility Hearing Accessible Tub Visual Firealarm Door Phone
Non-Smoking
Check Rates 2x Points Package 2 Double Beds Deluxe Room City View High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 2x Points Package 2 Double Beds Deluxe Room High Speed 9 95 Day Serenity Bed Lux Linens
Non-Smoking
Check Rates 2x Points Package 2 Double Beds Executive Floor Executive Lounge Accessible with Cont Breakfast
Non-Smoking
Check Rates Deluxe 1 King Bed
Non-Smoking
Check Rates Deluxe 1 King Bed City View
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Check Rates Deluxe 2 Beds City View
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Check Rates Deluxe 2 Beds City View Parking Package
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Check Rates Deluxe 2 Double Beds
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Check Rates Deluxe King City View
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Check Rates Deluxe King City View Parking Package
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Check Rates Double Executive King Size Bed Room Only
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Check Rates Executive 1 King Bed
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Check Rates Executive 2 Double Beds
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Check Rates Executive Suite 1 King Bed
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Check Rates Junior Suite 1 King Bed
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Local Attractions

Bank of America Stadium, Charlotte Arena, Lowe's Motor Speedway, Levine Museum of the New South, Mint Museum of Craft & Design, Carowinds, Concord Mills Mall, 70+ restaurants & bars within a 5 block radius, connected to Overstreet Mall

Summary of Verified Reviews

Summary of 1,537 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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84
Very Good

Very good city hotel. Excellent sightseeing, restaurants and bars nearby. Good accessibility by car. Popular among business travelers.

“Solid 4-star hotel” “Convenient to lots of great restaurants”

Great Overall Ranking Top 24% in city
Excellent City Hotel Top 3% in city
Excellent Luxury Hotel Top 3% in city
Best Restaurants & Bars In City
Best Design In City

Good to know

  • Poor access to parking

    “Parking accommodations are horrible” “Paying for parking”

  • Clean hotel facilities

    “Clean everything” “Hotel was clean and very comfortable”

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

Review highlights

Location

81/100
454 reviews

Great location. Accessible by car, but parking is awful and costly. Near city centre with great sightseeing and nearby restaurants. Shopping is ok.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Wellness

75/100
20 reviews

Awesome wellness and fitness areas.

“Excellent fitness facility” “Amazing gym” “Fitness center was great”

Cleanliness

75/100
200 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

75/100
456 reviews

Service staff are friendly and bar service is great, but housekeeping isn't good. Management and reception are decent and somewhat professional. Room service is average. Hotel security is not good.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

68/100
107 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Stylish Hotel. Luxurious Hotel. Good choice for a city trip. Luxury hotel. Good for business people.

“Modern fixtures” “Lacks atmosphere” “Dated facility”

Food

65/100
74 reviews

Food is all right.

“Missing dinner” “Good resturant” “Food was ruined”

Breakfast

64/100
64 reviews

Affordable, fairly tasty breakfasts.

“No complimentary breakfast” “Buffet breakfast was great also” “Breakfast in the hotel restaurant was excellent”

Bar

64/100
35 reviews

Alright but overpriced bar. Good bar service.

“Complimentary coffee” “Bartender was friendly and helpful” “Noisy bar”

Amenities

62/100
93 reviews

Hotel has an average building, generally, but an excellent conference centre. Good hotel grounds but entrance area not so good. Beautiful architecture.

“Within walking distance to the football field” “Large lobby” “No stairs”

Room

56/100
534 reviews

Rooms are decent size and age, and have adequate beds. Tidy rooms with excellent TVs and marvelous views. Mediocre sized, dirty bathrooms. Room need better maintenance, and minibars are not great. Kitchenettes and A/C are inadequate.

“First room we had found hair” “Toilet did not flush properly” “Dirty sheets”

Comfort

54/100
206 reviews

Mediocre comfort, room sizes and beds. Decent-sized bathrooms, noisy rooms, and terrible A/C.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Value

47/100
206 reviews

Poor value for money. Internet is affordable. Fair breakfast prices. Expensive beverages.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

WiFi

46/100
44 reviews

WiFi isn't great although it's reasonably priced.

“WiFi was extremely slow” “Wifi cost extra” “Also no free Wifi”

Pool

35/100
24 reviews

Bad pool.

“Pool wasn't open” “Pool was closed” “Pool closed”

Ranked top 19% by couples, with a score of 85

Good to know

  • Good restaurants & bars in the area

    “Restaurant options within walking distance” “Close to bars”

  • Friendly atmosphere

    “Fit for guests” “Made us feel very welcomed”

  • Near city centre

    “In the heart of downtown” “In the heart of the city”

  • Fair breakfast prices

    “Complimentary breakfast included” “Complimentary breakfast”

Review highlights

Location

84/100
116 reviews

Great location. Expensive, terrible parking. Near the city centre and great nearby nightlife.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Cleanliness

71/100
45 reviews

Clean hotel facilities. Room and bathroom cleanliness is lacking.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

71/100
113 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

67/100
17 reviews

OK vibe and a friendly atmosphere. Relatively modern hotel. Stylish Hotel.

“Modern fixtures” “Dated facility” “Decor was great”

Food

64/100
22 reviews

Food is all right.

“Missing dinner” “Food was delicious” “Nice bar and restaurant area”

Amenities

63/100
18 reviews

Average hotel building.

“Large lobby” “Highly recommend the facility” “Loved the executive suite”

Breakfast

61/100
20 reviews

Affordable, fairly tasty breakfasts.

“No complimentary breakfast” “Buffet breakfast was great also” “Excellent breakfast buffet”

Bar

59/100
7 reviews

Standard bar.

“Complimentary bottles of water” “Bar staff super friendly” “Nice bar”

Room

53/100
148 reviews

Great views from decent, somewhat clean rooms with okay beds. Unmaintained, dirty rooms with poor A/C and dirty bathrooms. Unacceptable minibars and kitchenettes. Conventional furniture.

“The drain wasn't working” “Untidy shower area” “Toilet did not flush properly”

Comfort

50/100
66 reviews

Beds are decent and generally comfortable. Cramped, noisy rooms with poor A/C.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Value

44/100
53 reviews

Poor value for money. Fair breakfast prices. Internet is expensive.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

WiFi

44/100
10 reviews

Poor, over-priced WiFi.

“WiFi was extremely slow” “Wifi cost extra” “Also no free Wifi”

Ranked top 28% by families, with a score of 84

Good to know

  • Poor access to parking

    “Parking accommodations are horrible” “Paying for parking”

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Clean

    “Rooms are very clean and spacious” “Room was clean and beautiful”

  • Poor bathroom

    “Very little water pressure” “Toilet did not flush properly”

Review highlights

Location

80/100
35 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Cleanliness

74/100
12 reviews

Relatively clean rooms.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

73/100
35 reviews

Reception is decent, with overall friendly and professional service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

67/100
10 reviews

Decent vibe.

“Modern fixtures” “Dated facility” “Decor was great”

Breakfast

61/100
5 reviews

Breakfast is average.

“Complimentary breakfast included” “Buffet breakfast was great also” “Breakfast in the hotel restaurant was excellent”

Amenities

61/100
7 reviews

Average hotel building.

“No vending machines” “Beautiful building” “Decor was great”

Food

61/100
6 reviews

Food is all right.

“Dining room not open” “Missing dinner” “Food was ruined”

Comfort

49/100
13 reviews

Uncomfortable, small rooms, with decent beds.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Room

46/100
36 reviews

Cramped, run-down rooms with bad minibars. Rooms are OK with average beds but poor bathrooms.

“First room we had found hair” “Toilet did not flush properly” “Dirty sheets”

Value

44/100
13 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Ranked top 11% by business travelers, with a score of 86

Good to know

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Clean

    “Rooms are very clean and spacious” “Room was clean and beautiful”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

  • Fantastic service

    “Thoughtful front desk attendant” “Staff was very attentive and prompt”

Review highlights

Location

83/100
22 reviews

Great location.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Service

75/100
17 reviews

Friendly service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Cleanliness

73/100
11 reviews

Relatively clean rooms.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Food

67/100
7 reviews

Food is all right.

“Missing dinner” “Decent restaurant” “Food was ruined”

Vibe

60/100
5 reviews

Decent vibe.

“Modern fixtures” “Dated facility” “Decor was great”

Amenities

58/100
7 reviews

Average hotel building.

“Within walking distance to the football field” “No vending machines” “Highly recommend the facility”

Room

55/100
27 reviews

Rooms are OK with average beds but poor bathrooms.

“The drain wasn't working” “First room we had found hair” “Toilet did not flush properly”

Comfort

52/100
11 reviews

Beds are decent and generally comfortable.

“Fan didn't work” “Mattress is a little too firm” “Scratchy sheets”

Value

45/100
11 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Ranked top 6% by solo travelers, with a score of 87

Good to know

  • Great location

    “Excellent parking facilities” “Convenient to lots of great restaurants”

  • Poor value for money

    “Paid for executive level” “Parking charges are high”

  • Fantastic service

    “Thoughtful front desk attendant” “Staff was very attentive and prompt”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

Review highlights

Location

77/100
16 reviews

Great location.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Service

75/100
15 reviews

Friendly service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Breakfast

63/100
5 reviews

Breakfast is average.

“No complimentary breakfast” “Buffet breakfast was great also” “Breakfast in the hotel restaurant was excellent”

Comfort

54/100
8 reviews

Comfortable.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Room

53/100
22 reviews

Room is all right.

“Toilet did not flush properly” “Dirty sheets” “Mold growing in shower and ceilings”

Value

47/100
11 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Good to know

  • Poor access to parking

    “Parking accommodations are horrible” “Paying for parking”

  • Clean hotel facilities

    “Clean everything” “Hotel was clean and very comfortable”

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

Review highlights

Location

81/100
443 reviews

Great location. Accessible by car, but parking is awful and costly. Near city centre with great sightseeing and nearby restaurants. Shopping is ok.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Cleanliness

75/100
197 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

75/100
449 reviews

Service staff are friendly and bar service is great, but housekeeping isn't good. Management and reception are decent and somewhat professional. Room service is average. Hotel security is not good.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

67/100
103 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Stylish Hotel. Luxurious Hotel.

“Modern fixtures” “Dated facility” “Decor was great”

Food

64/100
71 reviews

Food is all right.

“Missing dinner” “Good resturant” “Food was ruined”

Breakfast

64/100
60 reviews

Affordable, fairly tasty breakfasts.

“No complimentary breakfast” “Buffet breakfast was great also” “Excellent breakfast buffet”

Bar

64/100
35 reviews

Alright but overpriced bar. Good bar service.

“Complimentary bottles of water” “Decent coffee” “Bar staff super friendly”

Amenities

62/100
92 reviews

Hotel has an average building, generally, but an excellent conference centre. Good hotel grounds but entrance area not so good. Beautiful architecture.

“Large lobby” “No vending machines” “Dated facility”

Room

56/100
525 reviews

Room is acceptably new, and beds are so-so. Tidy rooms with excellent TVs and marvelous views. Mediocre sized, dirty bathrooms. Small, poorly-maintained rooms with bad A/C. Unacceptable minibars and kitchenettes.

“The drain wasn't working” “Untidy shower area” “Toilet did not flush properly”

Comfort

54/100
202 reviews

Reasonably comfortable rooms, and okay bathroom size. Beds are so-so, but rooms are small and noisy with bad A/C.

“Fan didn't work” “Mattress is a little too firm” “Stained sheets”

Value

46/100
203 reviews

Poor value for money. Internet is affordable. Fair breakfast prices. Expensive beverages.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

WiFi

46/100
44 reviews

WiFi isn't great although it's reasonably priced.

“WiFi was extremely slow” “Wifi cost extra” “Also no free Wifi”

Pool

35/100
24 reviews

Bad pool.

“Pool wasn't open” “Pool was closed” “Pool closed”

Ranked top 18% by couples, with a score of 83

Good to know

  • Good restaurants & bars in the area

    “Restaurant options within walking distance” “Close to bars”

  • Friendly atmosphere

    “Fit for guests” “Made us feel very welcomed”

  • Near city centre

    “In the heart of downtown” “In the heart of the city”

  • Fair breakfast prices

    “Complimentary breakfast included” “Complimentary breakfast”

Review highlights

Location

84/100
115 reviews

Great location. Expensive, terrible parking. Near the city centre and great nearby nightlife.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Cleanliness

72/100
43 reviews

Clean hotel facilities. Room and bathroom cleanliness is lacking.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

71/100
113 reviews

Friendly, more-or-less professional service, and so-so reception. Room service is average.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

67/100
17 reviews

OK vibe and a friendly atmosphere. Relatively modern hotel. Stylish Hotel.

“Modern fixtures” “Lacks atmosphere” “Dated facility”

Food

64/100
22 reviews

Food is all right.

“Missing dinner” “Restaurant as good” “Food was ruined”

Amenities

63/100
18 reviews

Average hotel building.

“Within walking distance to the football field” “No stairs” “Sitting area did not work”

Breakfast

62/100
19 reviews

Affordable, fairly tasty breakfasts.

“Complimentary breakfast included” “Buffet breakfast was great also” “Breakfast in the hotel restaurant was excellent”

Bar

59/100
7 reviews

Standard bar.

“No coffee” “Bar staff super friendly” “Nice bar and restaurant area”

Room

53/100
145 reviews

Great views from decent, somewhat clean rooms with okay beds. Unmaintained, dirty rooms with poor A/C and dirty bathrooms. Unacceptable minibars and kitchenettes. Conventional furniture.

“The drain wasn't working” “Toilet did not flush properly” “Stained sheets”

Comfort

51/100
65 reviews

Beds are decent and generally comfortable. Cramped, noisy rooms with poor A/C.

“Fan didn't work” “Mattress is a little too firm” “Dirty sheets”

Value

44/100
52 reviews

Poor value for money. Fair breakfast prices. Internet is expensive.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

WiFi

44/100
10 reviews

Poor, over-priced WiFi.

“WiFi was extremely slow” “Wifi cost extra” “Also no free Wifi”

Ranked top 32% by families, with a score of 81

Good to know

  • Poor access to parking

    “Parking accommodations are horrible” “Paying for parking”

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Clean

    “Rooms are very clean and spacious” “Room was clean and beautiful”

  • Poor bathroom

    “Very little water pressure” “Toilet did not flush properly”

Review highlights

Location

80/100
34 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Cleanliness

74/100
12 reviews

Relatively clean rooms.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Service

72/100
34 reviews

Reception is decent, with overall friendly and professional service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Vibe

66/100
9 reviews

Decent vibe.

“Modern fixtures” “Dated facility” “Decor was great”

Breakfast

61/100
5 reviews

Breakfast is average.

“No complimentary breakfast” “Buffet breakfast was great also” “Breakfast in the hotel restaurant was excellent”

Amenities

61/100
7 reviews

Average hotel building.

“Within walking distance to the football field” “No snack machines” “Decor was great”

Food

61/100
6 reviews

Food is all right.

“Lack of eating choices” “Missing dinner” “Food was ruined”

Comfort

49/100
13 reviews

Uncomfortable, small rooms, with decent beds.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Room

46/100
36 reviews

Cramped, run-down rooms with bad minibars. Rooms are OK with average beds but poor bathrooms.

“First room we had found hair” “Toilet did not flush properly” “Dirty sheets”

Value

44/100
13 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Ranked top 13% by business travelers, with a score of 84

Good to know

  • Clean rooms

    “Rooms are very clean and spacious” “Clean and comfortable rooms”

  • Clean

    “Rooms are very clean and spacious” “Room was clean and beautiful”

  • Poor value for money

    “Paid for executive level” “Parking charges are high”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

Review highlights

Location

82/100
18 reviews

Great location.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Service

74/100
16 reviews

Friendly service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Cleanliness

72/100
10 reviews

Relatively clean rooms.

“Rooms are very clean and spacious” “Room was clean and beautiful” “Hotel was clean and very comfortable”

Food

66/100
6 reviews

Food is all right.

“Hotel restaurant was closed” “Missing dinner” “Food was ruined”

Vibe

60/100
5 reviews

Decent vibe.

“Modern fixtures” “Dated facility” “Elevator was in need of repair”

Amenities

58/100
7 reviews

Average hotel building.

“No common area” “Loved the executive suite” “Decor was great”

Room

54/100
25 reviews

Rooms are OK with average beds but poor bathrooms.

“Toilet did not flush properly” “Dirty sheets” “Mold growing in shower and ceilings”

Comfort

51/100
10 reviews

Beds are decent and generally comfortable.

“Fan didn't work” “Mattress is a little too firm” “PAPER THIN walls”

Value

45/100
11 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Ranked top 10% by solo travelers, with a score of 86

Good to know

  • Great location

    “Excellent parking facilities” “Convenient to lots of great restaurants”

  • Poor value for money

    “Paid for executive level” “Parking charges are high”

  • Fantastic service

    “Thoughtful front desk attendant” “Staff was very attentive and prompt”

  • Friendly service

    “Staff was very attentive and prompt” “Desk staff was very helpful”

Review highlights

Location

79/100
14 reviews

Great location.

“Excellent parking facilities” “Convenient to lots of great restaurants” “Location was amazing”

Service

75/100
14 reviews

Friendly service.

“Thoughtful front desk attendant” “Staff was very attentive and prompt” “Wonderful check in and check out”

Room

52/100
20 reviews

Room is all right.

“The drain wasn't working” “Untidy shower area” “Toilet did not flush properly”

Comfort

51/100
7 reviews

Comfortable.

“Fan didn't work” “Mattress is a little too firm” “Stained sheets”

Value

47/100
10 reviews

Poor value for money.

“Paid for executive level” “Parking charges are high” “Bar was over priced”

Review Semantics by TrustYou

Customer Reviews of Hilton Charlotte Center City

4.0 out of 5. Based on 904 guest reviews , Very Good

Property Description

The Hilton Charlotte Center City is Uptown Charlotte’s premier, AAA, Four Diamond hotel, located directly across from the Charlotte Convention Center, just 15 minutes from the Charlotte Douglas Int’l airport. Our private access Executive level accommodations offer upgraded amenities and services including a private lounge with spectacular city views, European style breakfast and evening hors d’oeuvres with full bar service. All 407 rooms offer wireless high speed internet access, refreshment centers, coffee makers, irons/ ironing boards, two dual line phones, “The Bed” by Hilton our new custom designer bed for the ultimate nights rest and in room movies.

Our city center location puts you just a short walk to the cities finest restaurants and clubs. Wachovia Bank Headquarters are next door connected by the Overstreet Mall. Bank of America Headquarters are 3 blocks away connected by the Overstreet Mall. The new Charlotte trolley picks up guests directly outside the hotel bound for the South end entertainment district. The connecting YMCA offers guests the largest fitness facility in downtown with Olympic size indoor pool, running track, free weights , basketball courts and a large variety of exercise machines. Enjoy delicious selections in the Union Grille restaurant or sip your favorite beverages in the Union Station lounge. Enjoy 24 hour in room dining, 24 hour business center and professional concierge services.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 12:00 PM
Year of Last Renovation: 2005
Floors: 22
Rooms: 407
Non Smoking Rooms: 382
Handicap Rooms:
Suites: 26
Meeting Rooms: 17
Meeting Space: 30000 sq. feet
Banquet Space: Holds 900 people
Policies / Expenses
Cancellation:
72 hour for groups, 4PM day of arrival for individuals
Nightly Parking: 14
Total Taxes: 16.25%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baby facilities in room
  • Baggage storage facilities
  • Breakfast in room
  • Car rental
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Garage
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Licensed bar
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

Charlotte-Douglas Airport is 7.5 miles away, 10-15 minutes. Shuttle is $9 one way & taxi is $16 one way.

Airport Shuttle? Sorry, no airport shuttle available.

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

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