Address
Blvd. Kukulcan Km 12.5 Zona Hotelera Cancun, 77500
Mexico (MEX) 1-800-230-4134 MapDriving Directions (Beach)
Experience a Caribbean Oasis, where powdered sugar sand meets turquoise water. A surreal destination with an indulgence for everyone All in the heart of vibrant Cancun, just 20 minutes from Cancun International Airport, so close, yet so far away.
ACCOMODATIONS
With 371 guestrooms, including 36 suites, your private retreat awaits. Broad oceanfront vistas inspire awe at every turn. A pillow menu offers eight dream inducing options. Nightly aromatherapy selections soothe the body and mind. Each room features a flat-screen television with DVD/CD/MP3 player and satellite dish, including BOSE home theatre in suites. Wireless and high-speed Internet, dual telephone lines with answering machine. Three telephones, including one cordless.
MEETING FACILITIES
Stage dazzling group events or lavish banquets, and leave the details to us. From spectacular soirees to tasteful business meetings, our spectacular events team will flawlessly execute your next event. With more than 16,500 square feet of meeting space, Aqua can accommodate from half a dozen to 1000 attendees.
DINGING AND RECREATION
Art and cuisine collide, with delectable results. Savor the robust flavors of Siete, where world-renowned chef Patricia Quintana presents the pinnacle of avant-garde Mexican Cuisine. At MB, celebrity chef Michelle Bernstein delivers her famous “New American Cuisine” where Latin and Asian influences pair with fresh and organic ingredients. At AZUR, Italian Chef, Franco Maddalozzo playfully fuses his signature Mediterranean flavors with and innovative ceviche bar.
Spa Aqua – where ancient Mayan and Eastern traditions converge. More than 16,000 square feet and 11 indoor treatment rooms. Find refuge in one of our four outdoor private treatment areas and experience the time-honored art of the Temazcal.
Aqua. More than a hue in our spectacular Caribbean landscape, it is a change of perspective. Relax. Indulge. Exhilarate. Breathe. Suddenly, the place of your dreams becomes very much a reality.
Star Rating:
Local Attractions:
Mayan Ruins, swim with dolphins, wide variety of water sports, shopping, golf corses nearby, natual parks and reserves and amazing beaches!
Hotel Reviews for Fiesta Americana Grand Aqua Cancun
4.5out of 5Based on 1287 guest reviews, Very Good
Based on 1,500 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
1044
Very Good
288
Average
79
Poor
52
Terrible
37
Most Recent Traveler Reviews:
“After staying in more than 20 hotels in Cancun I always go back here”
May 16, 2013
Buensazon
I'm been going to this hotel since it was build at list once a year and it always surprise us with something new is a big hotel with many things...
more »
I'm been going to this hotel since it was build at list once a year and it always surprise us with something new is a big hotel with many things to do very nice very comfortable good service great food excellent spa the we love the pool specially my children because is very long and they are deferent things to do for them y enjoy very much the sea on that site of Cancun because is always calm like a pool so you can go in any moment you want and your children are not in risk because is very shallow at the beginning the send is beautiful also the location is very good because you can walk to many pleases from that point « less
“Great location, awesome accomodation”
May 7, 2013
Nabilini, Ashburn, Virginia | Trip type: Family
One of the best hotels in Cancun, the staff are very friendly specially the Club level.
Worth the money, better value than the all inclusive resorts.
Our kids love going...
more »
One of the best hotels in Cancun, the staff are very friendly specially the Club level. Worth the money, better value than the all inclusive resorts. Our kids love going back, this our 10th years with the kids and love the friendly fun filled resort. « less
“Awesome Hotel”
May 7, 2013
donavan04, Albuquerque, New Mexico | Trip type: Couples
The Fiesta American is awesome, the staff are very helpful, the restaurants are amazing. We stayed in April but unfortunately we got a ground level room so we had no...
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The Fiesta American is awesome, the staff are very helpful, the restaurants are amazing. We stayed in April but unfortunately we got a ground level room so we had no view whatsoever. The area around the hotel is awful all the buildings are falling apart, I would like to stay there again but the area around the hotel ruined everything, I will stick to Cabo San Lucas, but as far as the hotel is concerned it is great and very expensive. « less
“Great Resort”
May 4, 2013
Colo_Traveler123, Denver, CO | Trip type: Family
Overall we had a wonderful time at FAGC. My husband, 4-year-old daughter and I stayed there a full week, April 8-15. There are mostly pluses, and a few minuses to...
more »
Overall we had a wonderful time at FAGC. My husband, 4-year-old daughter and I stayed there a full week, April 8-15. There are mostly pluses, and a few minuses to this property. The best parts of the hotel: - Rooms are large, clean, comfortable and have updated decor - The views of the ocean are amazing - Pools are large and beautiful - lots of plants and trees surround it giving it a lush feel - For the most part, service is very good - Value - the price we paid per night was more than reasonable - Location is great - The spa is A-M-A-Z-I-N-G!
The downsides to the hotel: - The daily housekeeping service was not very good - with a 4 year old, we would occasionally have snacks in the room and although we'd clean up after ourselves I would notice later that there'd be some residue from a drinking cup, etc. on the table. That residue was on the table all week long - not once did the housekeepers clean the tables off. Had we had access to cleaning supplies we would have done it ourselves. Also, the housekeepers would often not come until later in the day (like between 2pm and 4pm) - well that's right when our daughter takes a nap during the day and some days we didn't get cleaning service until dinner time. - We had lunch one day at Isla Contoy, which is next to the beach. It's a lovely restaurant, but our service was soooooo slow. There were not many people dining, and there seemed to be plenty of people working there (all of whom appeared busy), but regardless it took one hour to get our food! - As other reviewers have noted, unless we went to the pool early in the day, it was impossible to find a lounge chair. We would normally have been just as happy lounging at the beach, BUT it's very, very windy down there and the sand whips up and pummels you. That is both annoying and painful at times. It also turned one of my drinks into a sandy mess :( They should really add more lounge chairs to the pool area - there's room for more, so why not? - The food/restaurant prices are ridiculous expensive. We knew this going into it, but still. I think the hotel would be better off charging reasonable prices because people would order more and also have a better experience. We often went outside the hotel for dinner, which was not just less expensive but fun too.
With the resort being rated "5 stars" I felt it was okay pointing out the issues above. Had the resort been rated 3 or 4 stars, I might not have complained about these things. « less
“Best Hotel in Cancun”
May 4, 2013
JerseyShoreCouple_10, New Jersey | Trip type: Couples
Everything about this resort was perfect. Service, room cleanliness, beachfront, atmosphere, and an excellent breakfast buffet. Because of its location the ocean tends to be more calm than the ocean...
more »
Everything about this resort was perfect. Service, room cleanliness, beachfront, atmosphere, and an excellent breakfast buffet. Because of its location the ocean tends to be more calm than the ocean fronts along other parts of the Hotel Zone. We would only stay here again during future visits to Cancun. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Master Suite Ocean Front King
One king bed in bedroom. Large private terrace with ocean view. Sunken living room. Dressing room. Marble floors and gallery-quality paintings. Desk. Two direct-dial phones; one cordless. Plasma satellite TV with movie and music channels. Refreshment bar. Bathroom with jetted tub, separate vanity, bathrobes, and phone. Iron/ironing board. Air conditioning.
Junior Suite Ocean Front
One king bed or two double beds in bedroom. Private terrace with oceanfront view. 52 square meters (560 square feet). Sunken living room. Marble floors and gallery-quality paintings. Two direct-dial phones; one cordless. Plasma satellite TV with movie and music channels. Refreshment bar. Bathroom with separate vanity.
Junior Suite Ocean View
One king bed or two double beds in bedroom. Private terrace with partial ocean view. 52 square meters (560 square feet). Sunken living room. Marble floors and gallery-quality paintings. Two direct-dial phones; one cordless. Plasma satellite TV with movie and music channels. Refreshment bar. Bathroom with separate vanity.
Grand Club Ocean Front
One king bed or two double beds in bedroom. Private balcony with oceanfront view. 52 square meters (560 square feet). Sunken living room. Marble floors and gallery-quality paintings. Desk. Two direct-dial phones; one cordless. Plasma satellite TV with movie and music channels. Refreshment bar. Bathroom with separate vanity, bathrobes, and phone. Iron/ironing board. Air conditioning. Club Lounge access with additional services available.
Amenities - Fiesta Americana Grand Aqua Cancun
Air conditioning
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Games room
Garage
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Private garden grounds
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Shop
Shower
Shows or evening entertainment
Solarium
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Terrace
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyOnly seeing eye dogs are allowed.
Airport & Shuttle Information - Fiesta Americana Grand Aqua Cancun
Cancun International Airport
The hotel is located 11 miles away from airport. - a 20 minutes drive.
There is no a shuttle from hotel available but you could catch a suttle that does stop at all hotels or an individual taxi. For groups is preferrable to work with a local DMC
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Bus serivce in Cancun is $2.00, locals and tourist can enjoy this service.
Bus stop just a few steps from the hotel
Testimonials: Why use Hotel Planner?
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Based on 1,500 traveler reviews 
Value
Rooms
“After staying in more than 20 hotels in Cancun I always go back here”
Master Suite Ocean Front King
Junior Suite Ocean Front