Welcome to the Best Western Carriage House Inn & Conference Center, the gateway to the 1,000 Islands and the Adirondack Mountains. Come visit us, our friendly, professional staff is dedicated to assist you with all your needs. We feature 160 guest rooms, including 10 suites. Our banquet and meeting facilities are a perfect choice for corporate functions, seminars, private parties, wedding receptions, reunions or conventions.
We pride ourselves in making your stay at the Best Western Carraige House Inn enjoyable. We are your home away from home. After a busy day, relax in the sauna or make use of our exercise room, then enjoy a swim in our indoor heated swimming pool. A delicious complimentary full hot breakfast is included with every room. Visit Savory Downtown for lunch Monday - Friday or dinner Monday - Saturday with live entertainement Friday & Saturday nnights. Truly something for everyone here at the Best Western Carriage House Inn & Conference Center. Your home away from home.
Star Rating:
Local Attractions:
1 mile from whitewater rafting,
1 mile to Thompson Park Zoo,
10 miles from Lake Ontario/Sackets Harbor
2 miles from Salmon Run Mall,
6 miles from Fort Drum,
26 miles from Canada/St. Lawrence Seaway Cruises/Scenic Alexandria Bay and Boldt Castle,
120 miles from Adirondack Mountains/Lake Placid,
.5 miles from Dry Hill Ski Area,
1.6 miles from Samaritan Medical Center,
2 miles from Jefferson Community College,
27 miles from Downtown Gananoque,
33 miles from Downtown Kingston
May 13, 2013
CdnDremer, Kingston, Canada | Trip type: Couples
This is the only Best Western in the Watertown area. Because it is so close to Canadian border, it is the destination of choice for us and we us air...
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This is the only Best Western in the Watertown area. Because it is so close to Canadian border, it is the destination of choice for us and we us air mile rewards cards to stay here.
On this trip I had requested a first floor room and we were given a room on 1st floor off the lobby. It was a double room and the room is really getting dated. Although, the room is very clean, the tiles in the bathroom and the tub really need updating (edge grout non-existant and edges rough) The toilet flushes are extremely and annoying noisy and require updating as does the accessory wall decor in the main room. The main room carpet was buckled in between the beds and I believe starting to tear.
One thing I noticed on this trip was that upon check in, BW rewards members are usually given a little gift bag and on this occasion none was offered by the check in clerk.
Okay enough negative. Positively: The room rates are nicely priced and the comp breakfast was very good. The beds were extremely soft and comfortable although I really don't like the little decor pillows BW uses and we bring our own pillows when driving to these BW destinations. The air conditioning in the room was surprisingly quiet which was great.
To be fair...I think next time we'll push on to Syracuse to stay at the Best Western there. « less
“A good place to stay when working away from home”
May 8, 2013
gmp50, Stockbridge, Massachusetts | Trip type: Business
I stayed at the best western over a 10 week period. I found the hotel to be very accommodating and the staff to be very helpful. The in house bar...
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I stayed at the best western over a 10 week period. I found the hotel to be very accommodating and the staff to be very helpful. The in house bar and restaurant are quite good. During my stays they often upgraded me if better rooms were available. there is coffee and cookies available in the evening, and coffee in the morning as well. From what i could see they can accommodate any size group or party that you may require. There are any number of business travelers as well as vacationers that utilize the facility. I believe part of the hotel is pet friendly as well. There is also a free breakfast available which has a good sized variety breakfast foods both hot and cold. i would recommend this hotel to anyone traveling in the area. « less
Read management response to this review.
Management response from Jeri McInnis, General Manager
Thank you for the wonderful review about our property. I am so pleased that our staff took care of you with room upgrades not to mention the fabulous cookies they bake. We enjoy thanking our regular guests for their business with these little touches. Thank you for sharing all that we have to offer with Trip Advisor readers. We look forward to seeing you on future business trips to Watertown.
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“watertown best western”
May 1, 2013
Mary E, Virginia | Trip type: Family
good value. rooms were clean and beds were comfortable. complimentary breakfast was good. great location as the family we were visiting were only 2 miles away. the only odd thing...
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good value. rooms were clean and beds were comfortable. complimentary breakfast was good. great location as the family we were visiting were only 2 miles away. the only odd thing was light switch for bathroom was actually outside bathroom. « less
Read management response to this review.
Management response from Jeri McInnis, General Manager
Thank you for sharing your comments about your recent stay with us. I am glad that you found the accommodations clean and comfortable. We look forward to seeing you on your next family visit.
Jeri McInnis General Manager
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“Okay stay - great staff”
Apr 28, 2013
lizcoughlin, Wilmington, North Carolina | Trip type: Family
The hotel is due for redecorating and fortunately, is undergoing renovations, beginning on the top floors. The bathrooms which are very very small will be improved later in the year...not...
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The hotel is due for redecorating and fortunately, is undergoing renovations, beginning on the top floors. The bathrooms which are very very small will be improved later in the year...not sure how you make them larger??
In our room, 143, the beds were only okay and a little saggy. The shower head wasn't functioning at full capacity, but we managed.
There was a refrigerator, microwave and coffee maker in the room, though we did not use any over our weekend stay. Coffee is provided in the lobby and at the complimentary breakfast. The breakfast was typical, but not impressive; with many starches and carbs. There was fresh fruit.
The location is excellent if you want to be in downtown Watertown. It is walking distance to local points of interest, including the beautiful Flower Memorial Library.
I will stay here again and look forward to the renovations. The staff was as nice as you would ever expect - kudos to all friendly faces. « less
Read management response to this review.
Management response from Jeri McInnis, General Manager
Thank you for taking the time to write a review about your recent stay with us, Unfortunately you are correct, we can't really make the bathrooms larger. What we are hoping to do is update them and make them a little more functional. I am having my staff change both the mattress and shower head in room 143. Thank you for bringing these items to my attention. I am glad that our friendly staff took good care of you and would like to hear any suggestions you might have on different items for our breakfast buffet. We look forward to seeing you in your next trip to Watertown.
Jeri McInnis General Manager
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“Always enjoy staying here”
Apr 28, 2013
Margaret P, Ottawa Valley, Canada | Trip type: Family
We always stay at this hotel when we go to Watertown,The staff are always more than happy to see to all your needs. Our special people there are Chris and...
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We always stay at this hotel when we go to Watertown,The staff are always more than happy to see to all your needs. Our special people there are Chris and Kathy they make you feel like it was home.They truly do a wonderful job, they are always pleasant and have a smile on their face, We always enjoy the breakfast there, it does us for the day, We make use of the pool and sauna. We always tell our friends to stay there.We will return soon and can hardley wait to see the new renovated rooms. All their staff do a great job. Thanks always Bob and Marg « less
Read management response to this review.
Management response from Jeri McInnis, General Manager
Thank you Bob and Marg for your great review of our property. I am so pleased that our staff takes such good care of you and that you take advantage of all of the amenities that we offer. Thank you for sharing your experiences and for recommending us to your friends. We look forward to seeing you on your next trip to Watertown.
Jeri McInnis General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual-24 hours before scheduled arrival,
Master Bill Group-14 days prior to arrival to release unused rooms or cancel,
Individual Pay Group-Any unsecured rooms will drop 30 days prior to date of arrival.
This room overlooks the city. For a good night's sleep, the pillowtop bed is dressed with premium bedding and cotton linens. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wireless Internet access keeps you connected, and the 42-inch LCD TVs and DVD player provide entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard with two double beds
Two Double Beds
This room overlooks the city. For a good night's sleep, the pillowtop bed is dressed with premium bedding and cotton linens. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wireless Internet access keeps you connected, and the 42-inch LCD TVs and DVD player provide entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Best Western Carriage House Inn
Air conditioning
Alarm clock
ATM
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Jacuzzi
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Sauna
Self controlled heating/cooling system
Shower
Shows or evening entertainment
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Travellers cheques accepted
TV room
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Best Western Carriage House Inn
Watertown International Airport-5 miles//
Syracuse Hancock International Airport-60 miles
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I was able to find something that suited my needs and I was in contact with the hotel directly. The service was very user friendly, quick and efficient. I will definitely be using this service again." S.B. - Ottawa, Canada
"My experience with finding a hotel that suited our group was daunting at first. Then I found your website and it was smooth sailing from then on. My thank goes out to your service and I want you to know I appreciate everything that was done to ensure that we were satisfied with our choice." D.M. - ABERDEEN, MS
Previously Known As: Best Western, Best Western Carriage House Inn & Conference Cente
Based on 171 traveler reviews 
Value
Service
“Room is really getting dated since last visit”
“Always enjoy staying here”
Standard room with king bed
Standard with two double beds