May 15, 2013
roadmap2, Harrison, Arkansas | Trip type: Family
Wife mentioned that the beds were the best she has slept on in a motel room in a while. Friendly staff and a good hot breakfast which included eggs, meat,...
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Wife mentioned that the beds were the best she has slept on in a motel room in a while. Friendly staff and a good hot breakfast which included eggs, meat, waffles, along with other breakfast fare. Would stay here again if we are in the area. « less
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Management response from Sharon Cameron, Manager
We at Best Western do appreciate you staying with us. We try to assure that all stays are pleasurable and as comfortable as possible. If traveling in this area of Mississippi we look forward in serving you again. Again, thank you for your business.
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“CHECK RESERVATION BEFORE ARRIVAL”
May 13, 2013
Peggy O, Natchez, Mississippi, United States | Trip type: Family
We book two rooms in December to attend the graduation of our Son from MS State and we guaranteed this room for late arrival with a credit card. Our party...
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We book two rooms in December to attend the graduation of our Son from MS State and we guaranteed this room for late arrival with a credit card. Our party and another was traveling from 5 hours away to arrive on a Friday evening and we had until 4pm to cancel our reservation. When we arrived at 4:14 they told us our rooms were cancelled due to the fact our cc was not valid. The manager said she had been calling since 7:00 am which is a lie since my caller ID never showed her number. Also no one in the Hotel industry even Corporate HQ of Best western can tell me why my card was run so early without us being at the location since we were guaranteed late arrival. They told me their policy is to give the guest at least two hours after cancellation time. She then proceeded to puts us in a roach motel when I complain enough for one night until she could get another room. I think something fishy is going on at this hotel! « less
Read management response to this review.
Management response from Sharon Cameron, General Manager
We at Best Western do appreciate your business and apologize for any inconvenience durning your trip to our property. Per our conversation it is our proceedure to hold every reservation in good faith that the credit card booking with is valid. Unfortuantely, our cancellation for reservations is at 4pm and the computer will automatically place an authorization on the card and if not valid will cancel the reservation. The town was booked and the clerk did find the only motel that had availability. We did call the number on your reservation and submitted an email to give an opportunity to change the method to hold the room and was not able to make contact with you. We did accomodate you the next day and you said "The staff was great and rooms were good". Again, I do apologize and hope this does not prevent you from staying at Best Western.
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“Best-stay away!”
Mar 21, 2013
E10123
Rooms are dirty. Staff is rude. There are much nicer places to stay. Don't waste your time here. I hade a issue and the manager was rude unprofessional I ended...
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Rooms are dirty. Staff is rude. There are much nicer places to stay. Don't waste your time here. I hade a issue and the manager was rude unprofessional I ended up calling corp. because of the problem. « less
Read management response to this review.
Management response from Sharon Cameron, Manager
Do apologize for your inconvience unfortunately, it was to late to cancel your reservation after being in the room for a hour. I do understand that some guest like interior hotels and I would have been more than happy if you had not checked in to cancel. Your reservation was made through the internet and we did honor your request of checking you in a day early.
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“Mississippi State visit”
Feb 28, 2013
Lynn C, Huntsville, Alabama, Usa | Trip type: Family
nice staff, good breakfast, this was the second time to stay here. it's not far to Starkville, Coloumbus has lot's of good places to eat.
i one small issue while...
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nice staff, good breakfast, this was the second time to stay here. it's not far to Starkville, Coloumbus has lot's of good places to eat. i one small issue while there, the management was great to listen. I would stay there again. « less
“Great family hotel”
Feb 24, 2013
Liz S, Columbus, Mississippi, United States | Trip type: Family
As a special treat for our kids we stayed a night in this hotel even though we only live 15 minutes away. Our kids loved it. We stayed in the...
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As a special treat for our kids we stayed a night in this hotel even though we only live 15 minutes away. Our kids loved it. We stayed in the double queen suite and I was impressed by it's size. The pool room was nice and warm as was the water. The breakfast was impressive considering the nightly price of the hotel. They had waffles, eggs, biscuits, gravy and other items. They also gave us a military discount which is always appreciated. « less
Read management response to this review.
Management response from Sharon Cameron, Manager
We want to say thank you for you comment and look forward in you staying with us again.
Sharon Jones
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Based on 20 traveler reviews 
Value
Rooms
“Comfortable beds , quiet and good breakfast”
“CHECK RESERVATION BEFORE ARRIVAL”
“Mississippi State visit”