We stayed for 6 nights at the Grand Elysee in Hamburg in a Superior room. The room and bathroom were large and comfortable. The breakfast buffet was excellent.We enjoy a...
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We stayed for 6 nights at the Grand Elysee in Hamburg in a Superior room. The room and bathroom were large and comfortable. The breakfast buffet was excellent.We enjoy a few meals at the hotel's restaurant. The staff were friendly and helpful. The wifi also worked well. The hotel is located near a train station and not far from the old city. « less
“Internet ist Katastrophe!!!!!!”
May 15, 2013
Mads H, Svendborg | Trip type: Business
Zimmer + Restaurant = OK aber das Internet ist eine Katastrophe. Wenn man endlich Verbindung bekommst…. Nichts geht. The room and restaurant is ok but the internet is a disaster....
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Zimmer + Restaurant = OK aber das Internet ist eine Katastrophe. Wenn man endlich Verbindung bekommst…. Nichts geht. The room and restaurant is ok but the internet is a disaster. It is so slow that I could not talk on Skype!!!! « less
Read management response to this review.
Management response from Christian Fleischer, Director of Sales
Lieber Mads,
vielen Dank für Ihre Bewertung und die konstruktive Kritik. Wir möchten uns im Namen des Grand Elysée für die entstandenen Unannehmlichkeiten bei Ihnen entschuldigen. Uns ist sehr daran gelegen, dass unsere Gäste immer einen angenehmen Aufenthalt bei uns haben und unser Haus mit bestem Gewissen weiterempfehlen. In wenigen Zimmern ist der Internetempfang tatsächlich etwas schwächer. Unsere hauseigene Technik ist sich dessen bewusst und sucht schon eine Lösung, damit auch in diesen wenigen Zimmern der Internetempfang einwandfrei gewährleistet ist. Wir würden uns wirklich sehr freuen, wenn Sie uns in Zukunft noch einmal die Chance geben Ihnen zu zeigen, dass die Zufriedenheit unserer Gäste unsere höchste Priorität ist.
Mit freundlichen Grüßen,
Die Verkaufsdirektion
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“Excellent for business”
May 5, 2013
Roxy-Popsy, Surrey U.K | Trip type: Business
My colleague & I stayed here for 2 nights in April for AIX. The check in staff were friendly yet professional & knowledgeable.
Our rooms were excellent, very spacious with...
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My colleague & I stayed here for 2 nights in April for AIX. The check in staff were friendly yet professional & knowledgeable.
Our rooms were excellent, very spacious with comfy beds, easy chair & ottoman, table & chair & larger than average bathrooms, with useful complimentary toiletries & robes. As the weather was so mild it was lovely to be able to open the French windows with juliette balcony to be able to enjoy fresh air. Being from the UK we did miss the in room tea tray but a minor matter over all.
We ate in the bar one evening & the burgers were great & service excellent. Another evening we came back from an event & enjoyed the comfortable sofas for late evening drinks, again with good service, & the live music was good but not over powering.
The breakfasts were excellent, plenty of choice, & fresh breads delicious. We were able to relax & enjoy the breakfasts as there were plenty of tables.
The art work was beautiful & aviary unusual. Furnishings throughout the hotel were beautiful & plenty of areas to sit. The little steps leading to reception for children to be able to help themselves to a few sweets was a cute touch.
We both had spa treatments which were very good & although we didn't have time to enjoy the pool, but it looked very inviting. Wifi available at no additional cost both in room & public areas.
There were cabs always available outside the hotel which was useful. After we'd checked out we were able to leave our luggage in safe store until we collected it later in the day. Cab to the airport was approx. 20mins. « less
“Not recommended, we will not return!”
May 4, 2013
warum, Germany | Trip type: Family
We stayed for one night on March 23, 2013. Rate was 190,-- Euro for two and a baby, breakfast and taxes included - one of the highest rates this weekend...
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We stayed for one night on March 23, 2013. Rate was 190,-- Euro for two and a baby, breakfast and taxes included - one of the highest rates this weekend compared to all other (even 5 star) hotels in Hamburg. We stayed at "Grand" Elysee as we joined a birthday party at this hotel.
Arrival was unspectecular, no help with the luggage at the door or after getting the room keys at reception (reception didn't even ask if they could help with the luggage transfer). Of course no guidance to room 3932. The room itself was fine, clean and the requested baby cot was built up. There was a chair at the writing desk and a separate arm chair, no sofa or anything else. The bathroom was spacious but a bathtub was missing, there was a shower stall, only.
The banquet was acceptable but: the reception took place on the first floor of the banquetting area between elevators and a buffet of another group, one felt like beeing in a station concourse (and the banquet room "Oval Office" was on a higher floor so one had to leave this corridor area anyway). The staff also was not really trained as one always had to ask for new drinks or they served as the believed from the right or the left side and so on.
Most annoying was that room 3932 was above the ballroom where a big party still was going on when we returned to our room at about 1.30am. The only one sleeping was our baby, my wife and I couldn't sleep at all. So I complained at about 3am at reception that they shall stop the music (at that time they played "summer of 69" from Bryan Adams - you could here every single song in our room). The receptionist told us the music probably will stop at 4am and asked if we would like to change the room. But changing the room for one hour more sleep wasn't really an opportunity, especially with awaking the baby.
Next morning I complained at front office. The front office manager simply said "sorry", that was all. Next day I got the information from another guest of the birthday party that they also complained and got 70 Euro back when checking out (they were on the same floor)!!!
Dear Eugen Block: I attest that your hotel is not well managed at all. We had a memorable bad stay, paid quite a lot money for having no sleep until 4am and definitely will not return to "Grand" Elysee. « less
Read management response to this review.
Management response from Christian Fleischer, Sales Coordinator
Dear guest, thank you for your feedback regarding your stay. We are very sorry to hear that our hotel and our staff did not meet your expectations. You mentioned that your room only had a shower and no bathtub. We do have rooms with a bathtub an we are always happy to note the guests preference. The well-being of our guests is our highest priority and we always do our best to make every stay as pleasant as it can be. Especially our friendly staff is often highlighted by our guests. We would be happy if you could get back to us in order to clear up the matter.
Best regards,
The sales administration
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“Great Business Hotel - Convenient to Messe Conference Hall”
Apr 22, 2013
usd2busmc, North Carolina | Trip type: Business
Reception staff and Concierge are what you expect from a 4-5 star hotel. Rooms are spacious, larger than similar priced rooms in London or Paris. There are a few decent...
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Reception staff and Concierge are what you expect from a 4-5 star hotel. Rooms are spacious, larger than similar priced rooms in London or Paris. There are a few decent German restaurants within a block. Within a mile (just past the train station) you will find a shopping district, lake and more restaurants. Breakfast Buffet is top notch, good service, both American and European influences…complete with fresh squeezed OJ. Only negative is that there are no irons in the room…for the business traveler this is terrible. They do have an “Ironing Room” on the third floor, but during a conference you have to what in a queue. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Business Double Room
1 king or 2 twin beds. 323 square feet (29 square meters). City view. Premium bedding. Complimentary wireless Internet access. High-speed (wired) Internet access – complimentary. Dial-up Internet access – complimentary. Phone. 40-inch flat-panel cable television. Minibar. Complimentary daily newspaper. Turndown service (on request). Non-smoking.
Business Single Room
1 king or 2 twin beds. 323 square feet (29 square meters). Courtyard, city, or garden view. Premium bedding. Complimentary wireless Internet access. High-speed (wired) Internet access – complimentary. Dial-up Internet access – complimentary. 40-inch flat-panel cable television. Phone. Minibar. Complimentary daily newspaper. Turndown service (on request). Non-smoking.
Superior Double
1 double bed. 374 square feet (34 square meters). Park view. Complimentary wireless Internet access. High-speed (wired) Internet access – complimentary. Dial-up Internet access – complimentary. 40-inch flat-panel cable television. Phone. Minibar. Complimentary daily newspaper. Turndown service (on request). Non-smoking.
Superior single
1 double bed. 374 square feet (34 square meters). Park view. Complimentary wireless Internet access. High-speed (wired) Internet access – complimentary. Dial-up Internet access – complimentary. 40-inch flat-panel cable television. Phone. Minibar. Shower only. Complimentary daily newspaper. Turndown service (on request). Non-smoking.
Penthouse Suite
1 king bed. 700 square feet (65 square meters). Wonderful city view from the top floor. Premium bedding. Complimentary wireless Internet access. High-speed (wired) Internet access – complimentary. Dial-up Internet access – complimentary. 40-inch flat-panel cable television. Phone. Minibar. Complimentary daily newspaper. Turndown service (on request). Non-smoking.
Amenities - Grand Elysee Hamburg
Air conditioning
Alarm clock
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Express Check-Out
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Solarium
Spa
Swimming pool - indoor
Telephone
Telephone in all rooms
Television
TV - Free Cable
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policy25€ / night
Airport & Shuttle Information - Grand Elysee Hamburg
next Airport is Hamburg International, 8km away from the hotel
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 530 traveler reviews 
Value
Rooms
“A great hotel”
“Internet ist Katastrophe!!!!!!”
“Not recommended, we will not return!”
Business Double Room