Mar 1, 2013
TravellingTrioNM, Santa Fe, New Mexico | Trip type: Family
Hotel sounded nice on the website, but fell short on delivering. The room was in disrepair, paint peeling off the walls, traces of mold in the shower, and the toilet...
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Hotel sounded nice on the website, but fell short on delivering. The room was in disrepair, paint peeling off the walls, traces of mold in the shower, and the toilet ran all night long. The T.V. remote looked like it had never been cleaned. They have to give you a specific "code" to use the wi-fi, but you can only use it on one device. What a pain. Breakfast was awful. (we ate elsewhere) We arrived a bit late and were looking forward to using the pool, but it closed at 9:00. So much for that. This hotel needs help. « less
Read management response to this review.
Management response from Ray Patel, General Manager
Thank you for letting us know your concerns. We here at the Americas Best Value Inn want to provide the most outstanding service. We apologize for any inconvenience you had with the room, if we were made aware of the situation we would have immediately acknowledged the problem and re-accommodated you. Our Wi-Fi passwords are all different and we gladly give multiples to those who have more than one device. As far as the swimming pool, our winter hours are from 10 a.m. - 9 p.m. Our continental breakfast consists of; coffee, tea, juice, milk, cereal, and Danishes. We do apologize again for any inconvenience caused. We would enjoy the opportunity to have you stay here again with us in the future.
Thank you, Ray Patel
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“GREAT HOTEL”
Jan 30, 2013
Anthony A, Diamond Bar, California | Trip type: Business
I tried this hotel due to my employer telling me he would reimburse me for staying here due to the good price. The hotel didn't disappoint me at all. nice...
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I tried this hotel due to my employer telling me he would reimburse me for staying here due to the good price. The hotel didn't disappoint me at all. nice owner and staff. Very safe area close to stores and food. beds are comfortable and the experience was an overall success.
Management response from Ray Patel, General Manager
Thank you for taking the time out to let us know about your stay. We are glad to hear that you enjoyed your time with us and we hope to see you soon!
Thank you, Ray Patel
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“Decent Place for the Price”
Jan 16, 2013
hoodoo2003, Phoenix, Arizona | Trip type: Family
Upon Check in, was a little worried. The front desk attendant was not very friendly. Room was basic, but worked for sleeping. Noisy street outside, Firetrucks, Etc.. Stayed Fri &...
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Upon Check in, was a little worried. The front desk attendant was not very friendly. Room was basic, but worked for sleeping. Noisy street outside, Firetrucks, Etc.. Stayed Fri & Sat night, Quiet Friday, but Lot's of loud people on Sat night into the wee hours. Toilet ran 24/7 but a shut of bathroom door solved that. What do you want for 80 bucks a night? Oh coffe machine in lobby was broken, had to hit Mcdonalds 1.3 miles away « less
Read management response to this review.
Management response from Ray Patel, General Manager
Thank you for taking the time to let us know our opportunities. We do apologize for the toilet and we would have gladly re-accommodated you. Unfortunately, the street noise is not something that is in our control. We have a great new coffee machine in the lobby and again, apologize for any inconveniences you were caused. We would love for you to come and stay with us again.
Thank you, Ray Patel
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“Nice....”
Jan 1, 2013
DeegePhoenix_Arizona, Phoenix, Arizona | Trip type: Solo travel
My Motorcycle had broken down on my way to Oakland from Phoenix, and while waiting on repairs I stayed at this Hotel. It was last minute, but I got a...
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My Motorcycle had broken down on my way to Oakland from Phoenix, and while waiting on repairs I stayed at this Hotel. It was last minute, but I got a reasonable rate and a clean room. The Staff was amazingly helpful, efficient and courteous. The location is near shopping, a variety of places to dine. The Asian Fusion Restaurant (Couwami) right out front was really good, and open on Christmas Day! Small pool and Hot Tub would have been nice if the weather had been warmer, & the pool guy came and cleaned that day! Coffee & Danish in the Lobby in the Mornings......Thanks Much for your hospitality during my adventure....! « less
Read management response to this review.
Management response from Ray Patel, General Manager
We are thrilled to hear about your experience with us! Its great to hear that our staff was accommodating to all your needs. We look forward to seeing you during the warmer months of the year so you can enjoy the pool and spa. See you soon!
Thank you, Ray Patel
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“The Right Peaceful Place to stay, while with family. Great for less $$$”
Dec 4, 2012
Nish P, Arroyo Grande, California, United States | Trip type: Family
Friendly staff at the desk in a large lobby with computers that helped us find our next hotel as we traveled north up the coast. Location felt safe and restaurant...
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Friendly staff at the desk in a large lobby with computers that helped us find our next hotel as we traveled north up the coast. Location felt safe and restaurant recommended by desk staff turned out to be an excellent choice for reasonable priced delicious steaks. Breakfast selection was very extensive with a super nice person seeing to all your needs. Food was also tasty when some other restaurants may advertise hot breakfasts they may not be as good as this was. Room large and very clean, comfy beds & pillows with plenty of clean towels. Pool & hot tub definitely a plus and well maintained. Definitely would recommend to everyone coming to this area to stay here. Again, what a great staff. Thanks who checked in us. Really appreciate. « less
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Based on 19 traveler reviews 
Value
Rooms
“Did Not Meet Expectations”
“GREAT HOTEL”
“Decent Place for the Price”
