Boutique style, 300 room hotel located in Midtown Manhattan's Eastside. Each guest room is appointed with clean, comfortable bedding, work desk, high speed internet access (fee applicable), iron and ironing board, mini bar, coffee maker, cosmetic/shaving mirror, hair dryer, marble bathroom, Sony Dream Machine alarm/clock radio.
Star Rating:
Local Attractions:
East 42nd St. Midtown Manhattan.
Grand Central Station, Chrysler Bldg, United Nations.
May 14, 2013
TomKatNY, upstate NY | Trip type: Couples
I booked this hotel as it was a Hilton, and lower priced than others for the weekend. $179/night queen bed - $209 with taxes. (I am used to paying over...
more »
I booked this hotel as it was a Hilton, and lower priced than others for the weekend. $179/night queen bed - $209 with taxes. (I am used to paying over $300 in NYC.) The room was small and looked out on scaffolding. The lighting was difficult to control - electronic switch panels at the front door and by the bed and after all lights were out at night one of those by the bed turned itself on about a half hour later.
Wi-Fi costly, same for breakfast - we didn't use either. Plenty of restaurants, diners, coffee shops, etc. in the neghborhood, some with free WiFi.
We asked for a late check out as we had a morning engagement and were given a 2pm check out, no cost. However when we returned to the room around 1 pm we were locked out. Key cards expire at noon. I used the house phone and someone did come up to let us in.
Parking - $55/night
Close to the UN and Grand Central Terminal. « less
Read management response to this review.
Management response from Frank Cosentino, General Manager
Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of customer service with us and the problems you mentioned with our front desk team have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance to show you the quality hospitality you have come to expect from our brand if you return to the area in the future.
« hide
“Priceline is a fail, Frank Cosentino general manager is on top of it”
May 8, 2013
leah s, Los Angeles, California | Trip type: Business
I booked a room via priceline. First of all I was charged more than the rack rate for the room because I added more star levels to my search and...
more »
I booked a room via priceline. First of all I was charged more than the rack rate for the room because I added more star levels to my search and just really needed to be mid-town. After reading some of the reviews on Tripadvisor I got worried about the hotel. I called priceline and was hung up on 3 times. I noticed that every review had a response from Frank C the general manager. I though... maybe he cares. Well He does! I called him and told him I was concerned about some of the reviews and he said "what can I do to put your mind at ease" I explained that a clean quiet room with enough space to put my things away was all I wanted and he said he would make sure that happened. He took the time to talk to me, asked for my reservation number AND was very professional and kind. I'll update this review after my week stay but I feel much, much better about the hotel and very grateful for Hilton for having someone who not only took the time to call me back but listened and acted. Stay tuned « less
“Hilton Manhattan East”
May 8, 2013
Nino E, Taguig, Philippines | Trip type: Friends getaway
Breakfast menu, although not as comprehensive as other hotels, is worth the price of the stay. Non-suite rooms are too small. Internet connection is fast. Printers and business center computers...
more »
Breakfast menu, although not as comprehensive as other hotels, is worth the price of the stay. Non-suite rooms are too small. Internet connection is fast. Printers and business center computers are not free to use. One needs to pay before having access. « less
“Staff Friendly; Property Condition Not Up To Expectations”
The good news is that the staff were friendly and competent. But the physical plant of this hotel does not qualify it as a four-star property in the US. It...
more »
The good news is that the staff were friendly and competent. But the physical plant of this hotel does not qualify it as a four-star property in the US. It does not meet customary Hilton quality standards. To cite three specifics, the bathroom faucet fixtures in our room were worn and discolored, one of the wall-mounted light fixtures lacked a cover (i.e., bare light bulb), and my wife detected the smell of mold in the bathroom. We wish Hilton luck as it takes on the task of bringing this recently acquired property up to standards. Meanwhile, we have now added NYC to Chicago as a city where we will not use priceline.com to book rooms. Based on the condition and location of this property, we overpaid for our accomodations. Next time, as in Chicago, we'll forget priceline.com's Name Your Own Price lottery, where three star properties are sold at four star prices, and simply pay just a little more to get the expected property condition. Finally, travelers should know that the location is more friendly to road warriors than to tourists. « less
Read management response to this review.
Management response from Frank Cosentino, General Manager
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were disappointed with the look and feel of your guestroom and the service you received for the value. Please know that your feedback is incredibly important to us and we are taking your comments into consideration as we constantly work to improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area in the future
« hide
“Dependable NY hotel”
May 7, 2013
skm4444, Cleveland, Ohio | Trip type: Couples
We've stayed at this hotel before, predominately by my husband on business. It is conveniently situated and we feel it is decently maintained. Service staff are pleasant and accommodating. A...
more »
We've stayed at this hotel before, predominately by my husband on business. It is conveniently situated and we feel it is decently maintained. Service staff are pleasant and accommodating. A decent choice for the price. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Two Twin Beds
Renovated in 2010, this guestroom offers 2 twin Sealy Posturepedic beds with down duvets and down pillows. The LCD TV comes with HBO, pay movies, and video games (surcharge). The Hilton alarm clock has an MP3 dock. Wireless and wired high-speed Internet access is available for a surcharge, and the in-room safe accommodates laptops. The Cuisinart coffeemaker includes Lavazza Italian coffee. The marble bathroom provides a makeup/shaving mirror, phone, and Crabtree & Evelyn La Source bath amenities. Nonsmoking.
Two double beds
2 double
Premium bedding. Desk. CD player. Flat-panel television with cable channels, video-game console, and pay movies. Wireless Internet access (surcharge). Fax machine and laptop-compatible safe. Complimentary newspapers. Bath amenities include phone, hair dryer, and designer toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator and turndown service available on request. Smoking.
Two Double Beds, Roll In Shower
Two Double Beds
Get a good night's sleep with premium bedding and blackout drapes/curtains. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers cable channels. A coffee/tea maker is supplied while a refrigerator can be requested. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite, One Queen Bed
One Queen Bed
Get a good night's sleep with premium bedding and blackout drapes/curtains. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers cable channels. A coffee/tea maker is supplied while a refrigerator can be requested. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
One Queen Bed, with Balcony
One Queen Bed
Get a good night's sleep with premium bedding and blackout drapes/curtains. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers cable channels. A coffee/tea maker is supplied while a refrigerator can be requested. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
One Queen Bed, with Balcony
One Queen Bed
Get a good night's sleep with premium bedding and blackout drapes/curtains. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers cable channels. A coffee/tea maker is supplied while a refrigerator can be requested. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Suite, One King Bed
1 king
Premium bedding. Desk. CD player. Flat-panel television with cable channels, video-game console, and pay movies. Wireless Internet access (surcharge). Fax machine and laptop-compatible safe. Complimentary newspapers. Bath amenities include phone, hair dryer, and designer toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator and turndown service available on request. Smoking.
Junior Suite, One King Bed, with Balcony
Located on the higher floors, these accommodations feature furnished balconies with city views. Renovated in 2010, the 330-square-foot junior suite offers 1 king Sealy Posturepedic bed with a down duvet and down pillows. The LCD TV comes with HBO, pay movies, and video games (surcharge). The Hilton alarm clock has an MP3 dock. Wireless and wired high-speed Internet access is available for a surcharge, and the in-room safe accommodates laptops. The Cuisinart coffeemaker includes Lavazza Italian coffee. The marble bathroom provides a makeup/shaving mirror, phone, and Crabtree & Evelyn La Source bath amenities. Nonsmoking.
Amenities - Hilton Manhattan East
Air conditioning
Alarm clock
ATM
Charge for early check out
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Safe in rooms
Self controlled heating/cooling system
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Terrace
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hilton Manhattan East
LaGuardia, JFK & Newark
Taxi Cabs range $30-$40 for LaGuardia
$50 for JFK and $50-$60 for Newark
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I had previously spent several hours online comparing hotels and could have saved lots of time just using your site. Thanks for your quick response!" M.G. - Rio Rancho, NM
"This is awesome. Thank you for your response, as well as your recommendations. I have been fiddle faddling with this for months. The hours have been endless. What a great site for easy access and your tremendous help! Thank you gobs!" L.H. - Beaumont, TX
Previously Known As: Crowne Plaza at the Un, Crowne Plaza Un, Tudor Hotel at the United Nations, Tudor Hotel New York
Based on 821 traveler reviews 
Value
Cleanliness
“Quiet but dated”
“Priceline is a fail, Frank Cosentino general manager is on top of it”
Two Twin Beds
Two double beds
One Bedroom Suite, One Queen Bed
One Queen Bed, with Balcony