StudioPlus Deluxe Studios, a member of the Extended Stay Hotels family, features all the amenities you need to live your life when you're on the road. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. StudioPlus Greenville - Haywood Mall is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Bi-Lo Center, Palmetto Expo Center, Clemson University, Furman University, Peace Center, or any of the other attractions in the Greenville/Spartanburg (SC) area.
If cleanliness is important to you DO NOT stay here its filthy and stinks! There is no elevator so be prepared to carry your luggage up three flights of stairs...
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If cleanliness is important to you DO NOT stay here its filthy and stinks! There is no elevator so be prepared to carry your luggage up three flights of stairs if you get a third floor room. My room was a non smoking room and smelled so bad I couldn't wait to get out of it. There were blood stains along with yellow stains all over the sheets as well as a blood stain on the shower curtain. After walking down three flights of stairs I asked the front desk for clean towels I was told to bring the old ones down and they would replace them. That meant another trip up and down three flights of stairs. I had to buy a bunch of cleaning products and clean the whole room myself. Once I saw pee, dust, and dirt all over the bottom of the outside of the toilet I couldn't use the bathroom until I cleaned it. It either wasn't cleaned prior to my going in or their cleaning people don't know how to clean. I was suppose to stay for one month but left after the first week (it was already paid for) Do yourself a favor and find a different hotel to stay at its not worth the price or anything else to stay here. I did not see any updates being done or renovations. The building is old, dirty and smells. « less
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Management response from Property Manager, General Manager
Thank you for your recent review of your stay. The cleanliness and odor issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards and ensure that a situation like yours doesn't happen again, I will hold a meeting with my staff to discuss your experience.
We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I hope that you will contact me directly, at GHM@extendedstay.com, should you wish to discuss this further. We would love to have another chance to provide you with a better experience the next time you're in town.
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“WOW!!! Exceeded expectations!!”
Apr 15, 2013
banjo60, Winchester, Virginia | Trip type: Couples
We got a great deal thru Priceline and couldn't believe the accomodations we had here. The bed was fantastic and I slept like a rock! We didn't use the kitchen...
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We got a great deal thru Priceline and couldn't believe the accomodations we had here. The bed was fantastic and I slept like a rock! We didn't use the kitchen but it looked nice and the bathroom was nice as well. I was thoroughly impressed with this property and would stay here again if I'm passing thru Greenville! « less
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Management response from Property Manager, Owner
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was so comfortable and how impressed you were with our property! We would love to see you again, should you need to pass thru Greenvilla again.
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After a double header at Fluor Field in Greenville, SC and watching my son pitch a shutout (10-0) against Clark Atlanta University, I was exhausted. I had reserved my room...
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After a double header at Fluor Field in Greenville, SC and watching my son pitch a shutout (10-0) against Clark Atlanta University, I was exhausted. I had reserved my room on Hotels.com and selected Studio Plus near the Haywood Mall. I followed the directions provided and could not find the Studio Plus hotel. By this time it was 11:30 pm and I just wanted to put my head down for the evening. After traveling up and down Woods Lake Road, I finally stopped at Extended Stay America and went inside to get directions. When I asked the attendant about the Studio Plus Hotel, she said that is who they were and that they changed their name a week ago. I think someone needs to tell Hotels.com that. I would not have spent my evening searching for a hotel that had underwent a name change. So I provided her with my confirmation number and she stated that they dump their information but that they could get me a room. I said that I received a confirmation from hotels.com and did not want to be charged again. She said it would not happen and then ran my card. She was preoccupied with the "gentleman" standing around the lobby that was a friend of hers. I didn't feel that I was getting her full attention.
She provided me with a key to a no smoking room and said to go through the corridor and take the stairs to the third floor. I followed her directions and as I climb to the third floor (no elevators) the hallway stunk of smoke. I prayed that my room was nonsmoking. As I entered the room it was a non smoking room. It was clean and comfortable, however, there was some sticky stubstance along side of the tub.
I contacted my husband and asked him to check my bank account. I wanted to make sure that there was not two charges for the hotel. One for Hotel.com and one for Extended Stay America. He said there was only one for Hotels.com.
I left early the next morning at 5:55 AM and did not stay to sample their breakfast. However, the morning attendant was quick at work getting it set up.
After returning home and checking my account I notice that I was charged twice (the following day) by Extended Stay America. I was very upset especially after telling the attendant that my reservation had been confirmed by Hotels.com.
I spoke with a young lady this evening by phone and told her what had transpired and she stated that she would reverse the charges and that they only do that to make sure there is no damage to the room. I still am not happy and will continue to check my account to make sure the money is returned. I feel the first attendant should have stated that this is their hotel policy. There were many hotels near Fluor Field, however, they were extremely expensive. I gust next time I will spend the extra money. « less
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Management response from Property Manager, General Manager
Congratulations on your son pitching a shutout against Clark Atlanta University!
Thank you for taking the time to write a review of your stay. I sincerely apologize for the inconvenience of charging your card after you paid through Hotels.com. While this is not a common mistake, I will address what happened with my staff to prevent confusion in the future. Still, I am glad to know that we were able to fix the issue quickly. I appreciate you letting me know that there was a smoke smell in the hallway. I am sorry for this issue, but am happy to read that we provided you with a clean and comfortable room. We will work to remove this odor as soon as possible.
Thank you again for sharing your comments with me. We look forward to hosting you again in the future.
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“So sad and tired!”
Mar 10, 2013
anartsygal, Greenville, South Carolina, United States | Trip type: Family
This hotel caters to the extended stay visitor but unfortunately it can not really accomodate those who stay beyond a day or two. Everything in this hotel is cheaply done....
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This hotel caters to the extended stay visitor but unfortunately it can not really accomodate those who stay beyond a day or two. Everything in this hotel is cheaply done. The rooms are in major need of renovation and although some of the rooms have supposedly been updated they are filled with poor quality furniture and bedding. All the furniture appears to be made of pressed fiberboard. There are full kitchens but the ovens are so small you can not even place a large cookie sheet in them and the microwaves are useless beyond using them to heat a frozen meal or pop a bag of popcorn. Kitchens are also poorly stocked with kitchen items and there is no room to really store any foodstuffs. The rooms are poorly insulated and therefore noise is a real problem. Linens are worn, towels are thin and non absorbant and the toilet paper is like newspaper! They serve a grab and go "breakfast" of packaged oatmeal, muffins and granola bars but the supply is often depleted before 8:30 am. There is an onsite laundry however the washing machines are small and the cost is ridiculus to use them for the amount of clothing they are able to hold. For the most part staff is friendly and will try to accomodate the guest however no amount of friendliness can make up for the overall poor quality of the rooms, the lack of cleanliness and the overall shabbiness of the property. « less
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Management response from Chelsea Burgess, Front Office Manager
"Thank you for taking the time to review your recent stay at Studio Plus Greenville - Haywood Mall. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
We do our best to monitor our grab-and-go breakfast and replenish the items as needed. But if there is ever anything missing, feel free to alert our desk staff so we can take care of it immediately.
Our kitchens are designed to provide you with the basic essentials for cooking and eating in your room. This includes a pot, pan, colander, spatula, knives, forks, spoons, serving spoon, sharp knife, and can opener. If any of these items are missing from your room, let us know and we would be happy to fix this problem.
We also make sure the cost to use our laundry facility is competitive with laundromats in the area. I apologize for the condition of your room and would like you to know that Studio Plus is undergoing renovations. Some of our rooms have already been remodelled with new carpet, paint, furniture, and appliances.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to apologize that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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“OK, but rooms need updating”
Aug 24, 2012
robinsoniiia, South Carolina | Trip type: Solo travel
First i will say that the staff here is very friendly. I was greeted warmly, and soon after i checked in the management called to check on me. My only...
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First i will say that the staff here is very friendly. I was greeted warmly, and soon after i checked in the management called to check on me. My only issue was the room itself. I requested a nonsmoking room but still could smell a lot of smoke. Pool was dirty. There was a lot of noise at night keeping me awake. The room seemed greatly dated, scratches on the walls, old funiture, the bed was lumpy, and there were stains in the bathroom upon intially entry into the room. I did bring this to the attention of the management when i received my call and they did apologize. I did appreciate the service, but cut my stay short due to the somewhat ragged appearance of the room. I guess this is fine for a short stay, but extended i think is pushing it. « less
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Management response from cripley, Owner
Thank you for taking the time to write a review of your stay. I sincerely apologize that this hotel did not meet your expectations. I am visitnig this week to ensure that this does not happen again in the future. We continually work to improve our hotel, so I really appreciate comments. I hope that you will contact me directly, at cripley@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3PM
Check Out:
11AM
Floors:
3
Rooms:
72
Meeting Rooms:
0
Policies / Expenses
Cancellation: 6PM
Total Taxes:
10.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Studio Plus
Deluxe studio 1 queen smoking
One Queen and One Sofa Bed
Complimentary wireless Internet access and wired Internet access (surcharge) keep you connected, and the flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Smoking.
Deluxe studio 1 queen non smoking
One Queen and One Sofa Bed
Complimentary wireless Internet access and wired Internet access (surcharge) keep you connected, and the flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Studio 1 queen smoking
One Queen Bed
Complimentary wireless Internet access and wired Internet access (surcharge) keep you connected, and the flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Smoking.
Studio 1 queen non smoking
One Queen Bed
Complimentary wireless Internet access and wired Internet access (surcharge) keep you connected, and the flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities - Studio Plus
Air conditioning
Alarm clock
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Electronic key card
Fax available
Fitness and health centre
Free local calls
Handicap accessible
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Pets allowed
Private bathroom in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Testimonials: Why use Hotel Planner?
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Previously Known As: Studio Plus Greenville Haywood Mall
Based on 14 traveler reviews 
Value
Rooms
Cleanliness
“Do NOT stay here.”
“WOW!!! Exceeded expectations!!”
“So sad and tired!”