Located in Heart of Omaha's Downtown Old Market Area, The Embassy Suites Old Market offers 249 spacious and comfortable suites for the leisure and business traveler. Each two room suite includes iron, ironing board, valet laundry, coffee maker, microwave, refrigerator, wet bar, two tv's, pull out sofa sleeper, complimentary managers reception each night, and complimentary made to order breakfast each morning.
Star Rating:
Local Attractions:
Old Market, Henry Doorly Zoo, Durham Western Heritage Museum, Joslyn Art Museum, Bemis Center for Contemporary Arts
Hotel Reviews for Embassy Suites Omaha / Old Market
4.0out of 5Based on 186 guest reviews, Very Good
Based on 206 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
78
Very Good
73
Average
28
Poor
18
Terrible
9
Most Recent Traveler Reviews:
“Excellent service”
May 20, 2013
A TripAdvisor Member | Trip type: Family
Staff came to room after my husband called to say beds had not been made. He was sleeping when cleaning staff came previously and I told them to just do...
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Staff came to room after my husband called to say beds had not been made. He was sleeping when cleaning staff came previously and I told them to just do bathroom so as not to awaken him. He did not know I had told staff this. They came immediately and were very gracious and accepted our apologies. « less
“Going Down Hill.....”
May 17, 2013
UBERMOMOF5, Grand Forks, North Dakota | Trip type: Family
Let me start by saying we've stayed at this hotel several times over the past few years and each time we return, there seems to be less and less to...
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Let me start by saying we've stayed at this hotel several times over the past few years and each time we return, there seems to be less and less to return for. The location itself is great although the hotel rooms and management/staff is starting to deteriorate. Upon check in, before I was even greeted by the front desk staff I became aware that there was an issue regarding feeding the koi fish (my 5 year old daughter loves this hotel because of the koi fish in the lobby). The manager said the front desk staff, "and make sure that family knows that the fish don't get fed every 15 minutes!" They weren't speaking about our family but about another family who apparently was enjoying the fish while they were there-none of my business, although it was made mine when the front desk person then turned to me and said, "Would you like to feed the fish?" in a sarcastic tone. After being presented with 2 bottles of spring water in a paper gift bag for being a silver member (these are normally left in the rooms-but I guess it seems like a bigger deal if you get it presented in a gift bag?) I was told to fill out a form to promise not to have parties or break furniture, leave my kids to run amuck in the hallways, etc. I asked if they had issues with these sorts of things as I had never experienced any issues with noise at this hotel before and the clerk proceeded to explain the form to me. I get it. The whole check in process for me was a little tacky to say the least. We got into our room and I requested a room far from the elevator, needless to say we were in a room 2nd door from the elevator. My Hiltons honors request was completely ignored, although I didn't think it was a big deal. We get inside and I open the curtains to see that our view is of the roof and some technical equipment (maybe air conditioners?) so I laugh and show my Dad and kids our wonderful view and my 5 year old Daughter says, "They must not like us very much at the front desk!" How perceptive, lol.
Next issue came when I called the front desk about getting internet service for my kids iPad. The clerk tells me to just go on to Hiltonhonors.com and sign in using our last name and room number. Not having used hotel internet without my Husband's technological knowledge I thought, "how can I go to hiltonhonors.com if I have no internet?" So when I asked that the clerk laughed at me and said he didn't understand what I was talking about because he's never signed on to internet from a guest room before. Not very helpful and a bit frustrating after my check in experience. I figured my teenager would be more helpful and I hung up the phone-not very difficult to sign on after all. We did have to pay 10.95 per device per 24 hours, so between 2 ipads and 1 laptop probably would've been better to book a room with complementary wifi.
On a shorter note- valet was friendly and helpful and quick-thank you!
Coffee service was wonderful-although shut down between 2 and 4.
Breakfast also has gone down hill-cut backs on variety of fruit, cartons of chocolate milk, no bagels or toast. Omelette bar was great, lots of selection there.
And the hotel was quiet-lots of people but no parties or kids running up and down the hallways.
Rooms are clean/comfortable but need updating-shower surround was cracking where rod attaches to wall and mirror was aging around the edges, remote didn't work-probably just batteries-didn't call front desk to ask for new.
May 13, 2013
Chris B, Saint Louis, United States | Trip type: Business
Susan, the GM, has really turned this property into a hotel that Embassy Suites can be proud of. It is clear that she has trained the staff very well and...
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Susan, the GM, has really turned this property into a hotel that Embassy Suites can be proud of. It is clear that she has trained the staff very well and that they understand the real meaning of the term "hospitality". This is our sixth year at this hotel for the Berkshire Hathaway meeting and we could not be more pleased. Melanie Hegwood, the Group Reservation Manager is to be commended for her professionalism and amazingly quick responsiveness. Her attention to detail is flawless! Congratulations on a terrific management team and staff. « less
Read management response to this review.
Management response from Julie Cariglio, Guest Relations Manager
What a wonderful and thoughtful review! Your kind words are the reason we come to work each and every day. We are proud to work for our General Manager, Susan Madsen, and in return for all of her support we are honored and enjoy giving our guests an exceptional experience in our hotel. Thank you also, for mentioning Melanie. She is a super star here at our Embassy Suites and she takes great pride in the groups she serves. You will be happy to know she was nominated and won our Associate of the Month and Making a Difference award for all her hard work for Berkshire. It is refreshing to hear you acknowledge the people who work behind the scenes. We all look forward to serving you for your 7th year and again, Thank you for taking the time to tell us, Thank you.
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“Great location, but a bit threadbare”
May 12, 2013
Rick P, New York City, New York | Trip type: Business
It was as one would expect from an Embassy Suites. This one in downtown Omaha couldn't be more convenient to the Old Market and conference/athletic venues. However, it's in sore...
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It was as one would expect from an Embassy Suites. This one in downtown Omaha couldn't be more convenient to the Old Market and conference/athletic venues. However, it's in sore need of renovation. The rooms smelled musty and the furniture and bathroom fixtures appeared as if they have proved the test of time. I would stay here again because of its convenience, however I'd keep my stay brief. « less
Read management response to this review.
Management response from Julie Cariglio, Guest Relations Manager
Thank you for taking the time to review our hotel. We value your feedback and are always looking for ways to improve. I’m glad you enjoyed our historic Old Market. We take great pride in our city. We do realize the need to update and renovate. We are excited to have a few large renovation projects scheduled for this year in our rooms, atrium and ballroom areas. We hope to be able to serve you again in the future and hope you can come back to enjoy some of our updates!
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“Ah, a suite”
May 9, 2013
Mandi M, Charleston, South Carolina | Trip type: Couples
So I guess I have never actually stayed in a suite before because I was very impressed with the many rooms and how it is basically larger than some apartments!...
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So I guess I have never actually stayed in a suite before because I was very impressed with the many rooms and how it is basically larger than some apartments! It was very clean and nicely furnished. The drains were way too slow, maddeningly slow. We stayed here for a conference otherwise we never would have paid this kind of rate for a hotel stay. The grounds were incredibly nice. They have made a very peaceful area with ponds and seating. The elevator levels were tricky to figure out. The breakfast was all the way down but the lobby was level 2. The food service there--breakfast and happy hour, plus the restaurant for lunch--were wonderful. Our view out the window was overlooking a rooftop. We didn't have difficulty with parking but the lot did get very full. « less
Read management response to this review.
Management response from Julie Cariglio, Guest Relations Manager
Thank you for taking the time to review our hotel. I am pleased you enjoyed your stay with us and hope your conference was a success! We value your feedback and are always looking for ways to improve our service. I’m glad you were able to enjoy many of the amenities we have to offer. I apologize for the confusion of the floor levels. Embassy Suites are known for the “River” layout. It starts in the lobby and winds down through Manager’s reception and ends at the breakfast area. Again, Thank you for your kind review and I hope we can serve you again the future.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Premium bedding and blackout drapes/curtains help ensure a restful night. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Standard Suite One King and One Sofa Bed Non-Smoking
One King and One Sofa Bed
This room measures 520 square feet (47 square meters). Premium bedding and blackout drapes/curtains help ensure a restful night. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
One King Bed, Smoking
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Smoking.
Two Double Beds, Non-Smoking
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Two Double Beds, Non-Smoking, Accessible
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Standard Suite Two Double and One Sofa Bed Non-Smoking
Two Double and One Sofa Bed
This room measures 520 square feet (47 square meters). Premium bedding and blackout drapes/curtains help ensure a restful night. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities - Embassy Suites Omaha / Old Market
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Central location
Complimentary breakfast
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Sauna
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Embassy Suites Omaha / Old Market
Conveniently located within 5 miles of the Omaha's Eppley Airfield offering complimentary shuttle service to and from the airport.
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"I appreciated your service -- our rates were well below what we paid at a Holiday Inn 6 years ago! (and NOTHING is cheaper than six years ago!!) Again thanks, and I will certainly recommend your website to others!" M.L. - Waverly, IA
"I had a great experience, it was easy to use and [the hotel] was very helpful on the phone after I accepted a bid. Thanks." C.P. - Carlsbad, CA
Based on 206 traveler reviews 
Value
Cleanliness
“Excellent service”
“Going Down Hill.....”
Executive, One King Bed, Non-Smoking
One King Bed, Smoking
Two Double Beds, Non-Smoking