TURNBERRY ISLE MIAMI - Aventura FL 19999 West Country Club Dr. 33180 Florida Map

4.0 out of 5 Based on 333 guest reviews, Very Good

Based on 378 traveler reviews

Value

Rooms

Cleanliness

Service

Excellent

198

Very Good

Average

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Terrible

Most Recent Traveler Reviews:

“Nice hotel and good staff with excellent service.”

May 17, 2013 Intertravel12

Good place to rest and have a silent vacation. Not near the ocean. I would definitely go again. Large rooms and wide alleys give it a relaxed and cool environment.... more »

“Very nice overall, but plenty of smokers and lacking attention to detail”

May 14, 2013 hilowtrip, Philadelphia, Pennsylvania | Trip type: Family

This hotel has beautiful grounds and staff that are very willing to please. Our suite was spacious and the bed very comfortable. It is pricey but well-located and I do... more »

This hotel has beautiful grounds and staff that are very willing to please. Our suite was spacious and the bed very comfortable. It is pricey but well-located and I do not think you will regret booking a stay here. Check-in was relatively smooth once I spelled my name three times -- I think their computers were down but they managed. Check-out was at 3:30am so no wait, also smooth. We used the beach shuttle one time and thought that was a nice addition to their offerings.
BUT please note to the extent that you were drawn to this property because of Marriott's Smoke-free policy, which is supposed to apply to both rooms and "public spaces," that policy is not enforced in the outdoor corridors or by the "adult" pool. In Florida's humid air, the cigarette smoke forms a stagnant cloud that will envelop you for quite a while. I cannot speak as to whether there was also smoking around the separate kid's pool, but I did see both guests and staff taking smoke breaks behind that pool's bathroom shack (which happened to be very close to our room's balcony). A policy without enforcement is just marketing.
Also, I found there to be a lack of attention to the details that would have made our stay nicer. The most significant example was that we got a suite so that we can use the kitchenette. Turns out it was a full-blown kitchen with a microwave, toaster, hot water kettle, keurig coffee maker, full fridge -- i.e., every appliance you could possibly need. And yet not one plate, napkin, towel, utensil, sharp knife, or glass. So you have to call in-room dining to have them stock the kitchen appropriately. We had to make three separate requests of our bellhop, the in-room dining guy, and the front desk for basic provisions. They couldn't seem to get it right until the third try. Again, they are very willing to please, but how many tries should it take to get a couple sets of utensils? Apparently they only stock the kitchens "at request." But if you book a suite with a kitchen, by doing so haven't you already requested that the kitchen be somewhat stocked with plates, glasses, and utensils? Another example is that neither tv in the suite worked -- unfortunately we only discovered this when we tried to turn the tv on at around 10pm, hardly the time that you want to get dressed and start calling Engineering to come fix your tv. After two requests to the front desk, they finally fixed that on day three of our three-day trip. Not that big a deal, but they should be looking at these things before you check in to make sure they work.
Finally, please note that valet seemed to be very chaotic at times with not a lot of room to maneuver cars, so be prepared for a wait and/or some congestion. And as we were headed to the airport, the valet attendant even pulled out the wrong car and insisted it was mine. But unsurprisingly, he was very nice about it when I finally convinced him that he was wrong. « less

“4.5 out of 5 with minor complaints”

May 12, 2013 Acornart, Toronto, Ontario | Trip type: Family

Large king suites overlooking golf course. Beautiful Mediterranean style hotel, with lovely pool including slide and lazy river. Our 5 year old loved this hotel. Their restaurant food was decent... more »

“Good But Not Great”

May 12, 2013 kecoco, Key West | Trip type: Couples

Let me preface this review by writing that this was only a brief one night stay. Check-in was quick and pleasant by the front desk person. We were given a... more »

“If you like shopping this is the hotel for you!”

May 12, 2013 lv2trvlevrywer, Los Angeles, California | Trip type: Couples

Stayed here for 3 relaxing nights. All we did was shop since couldn't do any outdoor things. The Aventura Mall is literally across the street w/ lots of shopping, dining... more »

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