The Best Western Inn Hershey is located only 1.5 miles from Hershey Attractions. There are 14 restaurants that are within a mile of the Hotel,anywhere from Fast Food to Fine Dining. All of our rooms come equipped with either 2 double beds or 1 king and a pull out sofa bed. Each room has a refridgerator, coffee maker, iron and ironing board. We have the largest outdoor pool in Hershey, Pennsylvania.
Star Rating:
Local Attractions:
HERSHEYPARK and Hershey Attractions, Hershey Medical Center, Hershey Chocolate Plant, Giant Center, Farm Show Complex, PA State Police Academy
“Outstanding customer service, but, not sure if I would return”
May 14, 2013
jenickki, Barnesboro, Pennsylvania | Trip type: Business
I will start my review with, I have stayed at this property 6 or 7 times before when I have traveled to Hershey, and for the most part, never an...
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I will start my review with, I have stayed at this property 6 or 7 times before when I have traveled to Hershey, and for the most part, never an issue. However, this visit was, well, interesting.
I will start with the good points. The staff in this hotel are amazing. Outstanding first rate customer service. The location is wonderful. Close to everything that is needed in Hershey. Lots of hot water and tons of water pressure, also a plus.
My adventure began when I checked in. The young lady at the front desk was outstanding. She allowed me to check in early, needless to say, this became an adventure. Long story short, they were having credit card machine problems and tried to get an authorization on my credit card 7, yes 7, just checked the final tally with my credit card company, and they ultimately denied the purchases. Thank God!! So, the front desk manager was called, his customer service skills were also excellent, and the merry chase proceeded again with Amex. Thru further investigation on my end, the card was run 7 times. Any normal credit agency would do the same as mine did. I asked if they could just take an imprint of the card, and I was told, that he did not know how to do that, and it just was not done anymore. Eventually, an hour later, this mess was straightened up. I was honestly okay with all of this, I was comped a microwave, and I assumed this was just a nightmare that would be an oversight and life would go on.
When I arrived to my hotel that evening, roughly midnight, I was greeted with a group of loud young ladies on my floor, in all honestly they sounded drunk. I let the merry dance continue till about 2 am when they were warhooping down the hall screaming," party in my room." I had to call the front desk. I mean honestly, do these groups not come with chaperones to quiet them down? I travel a great deal, and this was the first time in 15 years I have ever called a front desk on anyone. A few moments later, I did hear someone come up and bang on their door, however, the noise continued till about 4am, when I believe they finally passed out.
Second night of my stay, I arrived back around 11pm and proceeded to my room. As soon as I crested the steps to the second floor, I was waiting for a keg to be rolled down the hall. Kids screaming from room to room and running down the halls. Just unreal. Especially since I had to deal with the loud softball team from the night before. Just unreal. Yet again, I called the front desk. She told me that they could move me to another room if the noise was too much. I waitied for about 20 min. The noise continued, I called back. I was informed there were no other rooms they could switch me to. Not quite sure why they suggested it in the first place if there was no where to put me. Eventually, this group quieted down.
When I left, the gentleman at the front desk asked how my stay was, I told him the truth. It was, well, interesting. He comped me rewards points, which I am eternally greatful for; however, this whole experience has really opened my eyes to the fact that if your computer systems are not working properly, they really can mess up your credit card.
Will I return. I'm pretty sure I won't. I can not express again how wonderful the customer service is in this building; however, the loud groups and the lack of supervision with theses groups is not exactly an ideal situation for a business traveler. « less
“Disappointed Travel Agent”
May 13, 2013
KB87AAA, Lansdale, Pennsylvania | Trip type: Family
There were a few major issues during my hotel stay. I rated the value of the room for the price higher because I did receive a Travel Agent discount as...
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There were a few major issues during my hotel stay. I rated the value of the room for the price higher because I did receive a Travel Agent discount as well as a $50 decrease overall due to my issues so I did not pay much. However, upon arrival I sat my 4 year old niece in a chair that was at a breakfast bar in our Hoover suite. The chair was completely broken and she almost cracked her head open leaving Best Western wide open for a law suit. EXTREMELY DANGEROUS. Also, I was sleeping on the pull-out sofa. The room had no extra sheets, blankets OR pillows to accommodate. I asked for blankets and was given sheets. Called again for a blanket and was brought a DISGUSTING ripped, stained, burn holes filthy blanket. It was passed mid-night as we checked in late and I had to sleep with it at that point. These two situations did start my vacation off very badly. I will say, the manager who I believe was ONeil was an extreme help in rectifying the blanket, but the damage was done as I was forced to sleep with it the first night. Upon check out, the manager did take $50 off the price. I would not stay here again even though I love and try to trust the Best Western name. I am a AAA Travel Agent so to have such a bad experience really puts a damper on my recommending Best Western to clients. « less
“Nice overnight stay”
May 13, 2013
heatherNkyle0827, Cochranville, Pennsylvania | Trip type: Family
Stayed for one night along with my mom & sisters for mothers day. A little trouble checking in as they didn't have my reservation in the system (made through bestwestern.com)...
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Stayed for one night along with my mom & sisters for mothers day. A little trouble checking in as they didn't have my reservation in the system (made through bestwestern.com) but thankfully there was a room available and the staff was friendly. The rooms are average but for the price it was just fine for the night. We had two double beds, my bed was uncomfortable and I would not have wanted to stayed a much longer stay but my mom said her bed was just fine. Breakfast was included which was average. The hotel even had an outdoor pool, which was closed, but looked very nice. Location was great, very close to Hershey Park! « less
“Much better than the reviews I've read would lead you to believe.”
May 8, 2013
suzestone, Centerport, NY | Trip type: Solo travel
Stayed at the Best Western hotel in Hershey, PA in order to go to a dog agility trial at nearby indoor sports complex called "In The Net" in Palmyra, PA....
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Stayed at the Best Western hotel in Hershey, PA in order to go to a dog agility trial at nearby indoor sports complex called "In The Net" in Palmyra, PA. When I read some of the reviews, I was a little concerned, but no need to be. I found the place reasonably clean, as clean as any hotel at this level that I've stayed at. I came with my Wheaten terrier, and they automatically gave me a room on the first floor with immediate outdoor access, which is always good. Front desk was friendly and helpful. There were restaurants, etc. within easy access by car. I will stay there again when I'm up there for agility trials. My only complaint was that the road nearby got very noisy late at night with big truck travel. I myself use a white noise machine, so I didn't initially hear it. When my sweet but sound sensitive dog woke me up, I took her out to hear the intense noise (this was on a Thursday night, didn't hear that noise again over the weekend). Put my dog's "thundercoat" on, which calms her down and she settled down for the night. Room comes with a refrigerator and was able to get a microwave. Internet could be a little faster, but not any worse than other places I normally stay. I will be back. « less
“A Good Value”
Apr 25, 2013
1crzytrip, Milwaukee,WI | Trip type: Family
We've stayed at this hotel annually for over 5 years now and it's been a consistent value. The staff is very friendly, the facility is very clean over all (rooms,...
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We've stayed at this hotel annually for over 5 years now and it's been a consistent value. The staff is very friendly, the facility is very clean over all (rooms, front lobby and grounds), and there seems to be pride in how the hotel is run. The morning breakfast is always open sooner than advertised and there is plenty to eat and choose from. If you need a place to stay for business or a short overnight stay, it's a very good value. It might help if Best Western invested a bit in up to date furnishings and do a little more detail cleaning, such as in corners and behind furniture which would really make things perfect. However, I've never received a poor room or had any complaints. It's been very quiet all of the years I've stayed. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wired Internet access keeps you connected, and the 32-inch LCD TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied while a microwave can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries, a hair dryer, and a makeup/shaving mirror. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard Room Two Double Beds
Two Full Beds
Complimentary wired Internet access keeps you connected, and the 32-inch LCD TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied while a microwave can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries, a hair dryer, and a makeup/shaving mirror. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Best Western Inn Hershey
Air conditioning
Alarm clock
ATM
Central location
Child facilities
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Facilities for the disabled
Fax available
Free local calls
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyPets are allowed with a $25.00 fee.
Airport & Shuttle Information - Best Western Inn Hershey
Harrisburg International Airport, 6 miles. Taxi service available
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Not Available
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Based on 233 traveler reviews 
Value
Service
“Outstanding customer service, but, not sure if I would return”
“Disappointed Travel Agent”
“A Good Value”
Standard Room King with Sofabed
Standard Room Two Double Beds