FOUR POINTS BY SHERATON PITTSBURGH NORTH - Mars PA 910 Sheraton Dr. 16046 Pennsylvania Map

3.0 out of 5 Based on 82 guest reviews, Average

Based on 99 traveler reviews

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Most Recent Traveler Reviews:

“Nice property, but misses the mark.”

May 1, 2013 DB-Orange, Orange, CT | Trip type: Family

This Sheraton is a nice looking property but has some issues. Upon our arrival, I had to drive all over the spacious lot looking for a place to park!! Unbelieveably... more »

“Professional Conference Location - Lacking in decor, food, rooms”

Apr 22, 2013 littlecrock, Little Rock, AR | Trip type: Business

Held a professional conference in October 2012. Facility staff is helpful, but you get the impression that their hands are tied when it comes to certain requests. The rooms were... more »

“Big Disappointment...”

Apr 13, 2013 Izzie D, East Greenwich, Rhode Island, United States | Trip type: Family

It was 1145pm when my family and I arrived at the Sheraton, looking forward to a nice night's sleep at what we thought was a nice hotel. Upon arrival, we... more »

It was 1145pm when my family and I arrived at the Sheraton, looking forward to a nice night's sleep at what we thought was a nice hotel. Upon arrival, we noticed the renovations being done to the lobby and halls and all the dust that had accumulated on the coffee table. We waited until we could check in, and who claimed she was the manager on duty was ignorant, uncaring, uncompassionate and overexposed (she needed to pull up her shirt). Apparently, someone had changed our reservation so we could not get a room that night- it was the hotel policy that we can't "take" someone esle's room. So this manager claims they are occupied for the night, when another patron comes down and complains that her room was dirty- and that she wanted a new one. Almost immediately, the other hotel worker gave her a new room and went upstairs to clean the room she left behind. We bickered with the manager for a good hour until she "half-comfortably" allowed us to stay in THAT room for the night. So, we sulked into the elevator but were happy to get some sleep. As the renovations were going on, the walls were unpainted, and a large penciled penis greeted us as we entered the elevator. Charming. There was an indescribable odor in the elevator- and just as we tried to identify it, we got to the third floor. The baseboards were nasty, there was leftout food in the hallway, and our room.... oh, our room.. There was no trash bin, no soap, only brackets on the wall without a photo, a tissue box was stuffed with dirty tissues, the tub was brown and dirty, and the sink had toothpaste residue all over it. Nevermind the dust everywhere you touched. The bedspreads didn't match, weren't tucked in, and the air conditioner would turn on loudly periodically, keeping us awake all night. So the next morning, we were greeted at the continental breakfast by a total dude who said "how you doin" and we felt immediately threatened... They had eggs, bacon, french toast, no drinks, milk or coffee out... just gross. The construction went on during breakfast, where men came and undrilled baseboards, so we went back upstairs. We finally booked at the Embassy Suites, and the manager was practically begging us to stay. Meanwhile, I drew in the dust on the table and wrote "ew." The only good part of this hotel was the shuttle drivers- the hotel was far away, on a random street, and messed up our reservations- and didn't even try to help us. They were going to throw us out into the street- and apparently they didn't even have a map to Pittsburgh. Never come here. « less

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“Not a bad place”

Apr 7, 2013 Steelcurtin, Churubusco, Indiana | Trip type: Family

They are currently remodeling some of the rooms to my knowledge. We actually had 2 rooms for our visit. Our rooms had the dated carpet, but it was clean and... more »

“MORE CONS THAT PROS”

Apr 6, 2013 biggfoot18, Marshall, Michigan | Trip type: Family

On our way back to Michigan from Williamsburg Va, we decided to stop at Pittsburgh as we did on the trip down. We chose the Four Points Sheraton in North... more »

On our way back to Michigan from Williamsburg Va, we decided to stop at Pittsburgh as we did on the trip down. We chose the Four Points Sheraton in North Pittsburgh because the Embassy Suites we stayed at on the trip down was sold out. Let's just say the Four Points was a disappointment. I can deal with the fact that it needed some renovations, or looked a little shabby as I don't expect 5 star service for $135 per night. However, what I do expect is excellent customer service. We did not want to eat at the hotel restaurant, so we ordered food for pick up. While there were at least 6-8 large banquet tables empty in the massive lobby in a small reception area, plus a restaurant with tables galore that was mostly empty, we were chided for ordering out. When we asked where we could eat, we were told in the restaurant after we told them we ordered take out. When we stressed we had food with us, we were told our room. This is unacceptable. We were also then nitpicked because we only had socks on our feet and not shoes. The hotel has a nice pool and fortunately, we were able to take our food in there and eat family style at a table with chairs. Only after the 2 lifeguards allowed us despite us being told we couldn't do that by the ladies at the front desk. Those two men went the extra mile and their care was appreciated. Other bads; "Free" wifi Internet that basically was so slow it didn't work--I couldn't open basic websites without them timing out. Newly "renovated" rooms. They were done ok mostly. However, why would you do a multi-million dollar renovation and keep the same shabby bathtub and shabby front and bathroom doors with grease marks on them? The cooling system was low performing, thankfully it was only in the mid-70's in the room even though we wanted it to be at 68. The good? Open lobby area is nice. Location is nice, easy on and off of highway. Price was decent, however now I know why. The pool is nice and the kids liked that. All in all I cannot recommend this hotels without some serious customer service training. Ideally, if a customer needs something, find a way to accommodate them other than by saying "no." « less

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