RENAISSANCE BOCA RATON HOTEL - Boca Raton FL 2000 NW 19th St. 33431 Florida Map

4.0 out of 5 Based on 261 guest reviews, Very Good

Based on 322 traveler reviews

Value

Rooms

Cleanliness

Service

Excellent

129

Very Good

Average

Poor

Terrible

Most Recent Traveler Reviews:

“Only use for emergency visits.”

May 14, 2013 docrosen, South Jersey

Multiple problems. AC thermostat not working. When fixed, blew cold damp air. Room musty, and everything soggy. Sink and tub faucets broken. Toilet was vintage airport style with exposed plumbing.... more »

“nice hotel”

May 14, 2013 llcj1969, West Palm Beach, Florida | Trip type: Couples

I stayed at the Renaissance Hotel May 5-8, 2013. I made reservations thru their direct website... not a third party site. I requested a military discount and it gave me... more »

I stayed at the Renaissance Hotel May 5-8, 2013. I made reservations thru their direct website... not a third party site. I requested a military discount and it gave me a rate of $40/night for a room that is normally priced $179/night. If $179 is the regular price, this would be an overcharge for this room. It was about a $100/night room. When I saw the rate of $40/night for military, I immediately booked my stay. I had my boyfriend coming into town from Philadelphia and could not beat the price considering our other expenses for those days. We had wanted to stay on the beach but the military rate at every other hotel in town was $84. The Renaissance is directly off of I95 and about 5 miles from the beach so it was still convenient for our beach excursions and definitely worth the savings. I booked my room approximately 10 days prior to my stay and confirmed with a credit card. On Friday morning, I called and confirmed my reservation and total amount. I asked if the room had a microwave and refrigerator. I was told that it did not, but they could have a fridge put in my room for me. About 24 hours prior to my arrival I received an email from the manager of the hotel, Mathias Weber. The email stated that there had been a glitch in their system and it mistakenly gave me too low of a rate. The military rate should have been $124 but he said since it was their systems glitch, they would give me a discounted rate of $84. It seems a bit of a coincidence that the rate he gave me as a "favor" was exactly what every other hotel was charging for military rate that week. I watched their website for a week and the $40 never changed so the "glitch" lasted a while before anyone noticed. Upon reading the email, I immediately called the hotel and asked for Mathias. He was not on property so I explained to the front desk person, Alex, my situation. I told her that I felt it was unfair for the hotel to more than double my rate (even with his discounted favor) 24 hours prior to my arrival. I told her that I had printed out my confirmation and the rate I have confirmed should be honored. She asked me a few questions then said she would speak with the manager that was on duty and call me back. She called me back in about 5 minutes. She assured me they would honor the $40/night rate. She said she had already changed it in the computer and that upon check in my total rate for the stay would be $133 with tax. I had arranged for early check in that Sunday morning. This was no problem and I was told the refrigerator was already in my room waiting for me. After I went thru the check in procedure, I told the front desk person that I would be making a few trips thru the lobby as I brought food with me as well as our luggage. When my boyfriend and I were carrying a load in a few minutes later (both of our arms were completely full), she stopped me and asked if I had a different credit card. I asked her, "Why, what is wrong with the one I gave you? You already checked me in." At this time, we were standing in the middle of the lobby and she was not behind the desk. She said, "Your card was declined." I asked her how much she tried to charge to it. She responded with an amount (I don't remember the exact amount) close to $500. I asked her how she came to that figure as my rate should be $40/night. Alex had assured me over the phone less than 24 hours before that it was fixed in the computer. She then said it was $84/night. I said, "That still doesn't come to almost $500 for 3 nights." I had to put down all of my bags, go back out to my car, and get my confirmation that I had printed. She then fixed it and apologized. This was very embarrassing. There were other people in the lobby that I'm sure were witness to all of this. I had already been upset due to the email from Mathias, then was assured it would be corrected, only to be embarrassed checking in. I think that Mathias should have personally called me to discuss the rate change instead of sending me an impersonal email. What if I had not checked my email prior to my stay? I would have had no idea about the rate change and would have been even more upset and embarrassed. That was the only thing negative I can say about my experience at The Renaissance. The hotel was clean, they attended to my needs, the housekeeping staff was more than friendly to us. Every time we passed a staff member in the hallway, they spoke to us. We were on the club level floor and received breakfast every morning. It was delicious and plentiful. The breakfast had a various selection of hot and cold items. They even had fresh squeezed orange juice! The pool area is gorgeous but could have used a little cleaning up. The cabanas had mold on them, but this is Florida and I'm used to seeing a little mold every where. There were leaves all over the ground around the pool and the lounge chairs/tables were a bit wobbly. We checked more than one and found the same. It was not that big of a deal. The pool area has a bar area with flat screens to watch the games on. This was a nice surprise for us as we are basketball fans and could see the tv's from our lounge chairs!! A jacuzzi was also in the pool area. The water was very cloudy and sudsy. We were nervous about getting in the water not knowing what was clouding it up. We finally figured out it was what we thought to be shampoo. I don't know if a customer did this or if the hotel is responsible, but it turned us off. We only sat on the edge with our feet in. The lobby and patio are beautifully decorated. The hotel was very quiet and no one bothered us. We were able to spend much needed quality time relaxing. The a/c was very cold which is a must here in Florida. The room was very nice also. It has shelving that we were able to use as a storage area for our food. The room also had a safe and a coffee maker. The room had a chaise lounge which was a nice change from the usual table and chair. There was a large desk that you can eat on if necessary. We received the newspaper every morning. There was a large flat screen tv in the room. The bed was very comfortable. As I said before, the room was very nice and clean, but it was not a $179 room if that's what they usually charge. I would stay at The Renaissance Boca Hotel again, if the rate is right. I am traveling to Philly next month, and the first hotel I checked out online was The Renaissance Philadelphia Airport. Their rate was way too high. Even with my military discount applied, it was almost $200/night. All in all, The Renaissance Boca is a decent hotel and the service from the staff on the floor was exceptional. Once, the rate problem was fixed, I was relaxed and forgot I actually live here and wasn't on a vacation :)

oh and one more thing, we had a bottle of wine to open and although I remembered everything else down to toothpicks to bring for our stay, I forgot the corkscrew :/
My boyfriend suggested we go down to their bar and ask them to open our bottle. One of the servers gave me a corkscrew and I started to open the bottle at the bar. She said, "go ahead and take it to your room and open it together." I said, "I'll bring it back down to you when we are finished." She told me just to keep it. I thought that was very nice of her. Like I said, they all had great customer service :) « less

“Good Place for Next Year.”

May 9, 2013 Vern B | Trip type: Family

Have stayed here twice in last two years. My wife and I come to Boca 3-4 times yearly to visit an aging relative and have stayed at all the Marriots... more »

“Pre Cruise Hotel - Great Choice!”

May 6, 2013 bandp407, Tarrytown, New York | Trip type: Couples

At the end of March my husband and I needed a pre-cruise hotel in the Boca Raton area. We were visiting family the day before our cruise out of Miami.... more »

“Great Stay!!”

May 3, 2013 lann718, New York City, New York | Trip type: Family

I have just returned from a long weekend at the Renaissance. Went to Lynn University's open house which is nearby. The hotel is clean and inviting. There is always fresh... more »

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.