May 20, 2013
Randy C, Rockford, Illinois | Trip type: Friends getaway
Was looking for a place to stay that was not a resort and not as pricey as the resorts at the Dells.We needed an overnight stay while attending the Automotion...
Was looking for a place to stay that was not a resort and not as pricey as the resorts at the Dells.We needed an overnight stay while attending the Automotion car festival. This place was great, payed $78.00 for a nights stay. The front desk was very helpful and friendly and gave us great advise on some of the things to do in the Dells. Our room was great with a balcony over looking the pool and woods. Very clean and one of the most comfortable beds I have ever slept in. Also had a great free breakfast in the morning. This place was one of the best hotels I have stayed in at that price, to me this place was as good as a $300.00 a night resort, just without the big waterparks. Next year we will be back for Automotion and I will definitely make my reservations at this Best Western every year. « less
“Clean and convenient.”
May 7, 2013
Jon T, Milwaukee, wi | Trip type: Couples
Stayed here on a Tuesday - Friday in April. It was nice. It's close to the freeway and within walking distance to the downtown dells area. It's also right across...
Stayed here on a Tuesday - Friday in April. It was nice. It's close to the freeway and within walking distance to the downtown dells area. It's also right across from Paul Bunyans. The continental breakfast was good(waffles, english muffins, mini muffins, cereal, juice, milk, coffee, fruit), certainly enough to get you going. The front desk staff was friendly and helpful. The pool area seemed nice, we didn't go in. When we stayed we got free passes for Chula Vista, so we went there. Our room was big and had a fridge and a microwave, which was awesome for leftovers. The prizes in the game room were lacking, but I'm sure it's not aimed at adults. My only complaint would be the bed was a little harder than I'm used to. I'd stay again but try for a softer bed. « less
“Overall, the good outweighed the bad during our stay”
Apr 22, 2013
MidwestIris, Midwest | Trip type: Family
When I called on the phone to make reservations, the lady helping me couldn't have been more friendly and helpful. She was great. We needed just an overnight stay. We...
When I called on the phone to make reservations, the lady helping me couldn't have been more friendly and helpful. She was great. We needed just an overnight stay. We arrived and were able to check in a couple hours early which was extremely helpful as our kids and I stayed at the hotel while my husband went to attend other business. We were pleasantly happy with the size of the room. We had a standard 2 queen bed room. There was nice sized floor space for one of my sons to sleep on the floor which he prefers and which isn't always the case in other places we have been at. This hotel also did not allow pets which is a BIG thing we look for when choosing a hotel. The pool is just average but our kids enjoyed it. We could get free passes to Chula Vista waterpark for staying at BW but we didn't have time to fit it in. At checkout, the gal helping me looked up our record and remembered me from calling in as I had to make a possible special request in case we weren't able to make the trip. Again, she was so pleasant! Two negative things that we experienced: The room itself was clean but the bathroom was filthy! It was almost as if they forgot to clean it after the last one left! Hair all over the place. ICK. And I wish I would have had disinfectant wipes along as the light switch plate needed major attention. The re-caulking job in dark grey around the light colored toilet was tacky. And one of the floor tiles was very loose. Second, they do serve breakfast but it is a bit limited compared to our past hotel experiences. Waffles, donuts, yogurt, cereal. My son met us in the breakfast area a little later and he walks in and asked where are the eggs. He just assumed every hotel served them for breakfast. But it was enough to get us by. Also, the ladies working the breakfast area didn't make eye contact and didn't talk. It seemed a little strange. Overall, we were in town a very short time so this place did the trick for us and we will likely stay here again when we are in town for the same purpose. « less
Apr 8, 2013
Nennypoo | Trip type: Family
The room was not ready when we checked in. When we decided to give up and go to dinner at 5:10 and when we returned at 6:30 the room was...
The room was not ready when we checked in. When we decided to give up and go to dinner at 5:10 and when we returned at 6:30 the room was finally ready. They gave us $10 off the rate, but I am not sure that was the best way to deal with it. There was some sort of basketball tourney or something there and the place was packed. The pool area could not have been more full of people. The breakfast area was so crowded, it was easier to go next door to Denny's and pay for breakfast since the food was pretty scarce.
The front desk was not equipt to deal with all of the people that were there and with one more front desk person I think that the check in process could have been a whole lot easier for all of those people. « less
Read management response to this review.
Management response from Jamie Hristov, General Manager
I am disappointed that your stay with us was not satisfactory. I will agree that our property was very busy during your stay with us. However, this does not excuse the fact that your room was not ready at 4:00 pm as promised. Your observations have aided us in locating areas of service needing improvement. Your comments will be passed on so we can learn from the mistakes mad that week.
We appreciate your patronage and hope you will stay with us at the Best Western Ambassador Inn & Suites the next time you are in Wisconsin Dells. Please call me personally at 1-800-828-6888 and I can assure you we will do everything we can to make your stay a comfortable and happy one.
Very disappointed in this hotel stay. The walls are paper thin, floor creeks, the rooms are not clean, breakfast wasn't nothing to brag about. If this was ONLY place left...
Very disappointed in this hotel stay. The walls are paper thin, floor creeks, the rooms are not clean, breakfast wasn't nothing to brag about. If this was ONLY place left to stay in the Dells, we still would not stay there again. « less
Read management response to this review.
Management response from Jamie Hristov, Manager
We appreciate your time to complete your review with Trip Advisor. Thank you for sharing your experience and views of the Best Western Ambassador Inn & Suites.
We are very sorry to learn that the hotel cleanliness and amenities did not meet your expectations. Please know that your comments have been shared with the Management team for their awareness.
Thank you for sharing your opinions of your overall stay with us. I hope that you will reconsider staying at Best Western Ambassador Inn & Suites and we are looking forward to welcome you soon.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
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