Beautiful clean rooms featuring our new bedding program and the Simply Smart Amenities. Ideally located in the heart of West Edmonton with easy access to all areas of Edmonton.
Hotel Reviews for Holiday Inn Express Hotel & Suites West Edmonton
3.5out of 5Based on 111 guest reviews, Average
Based on 115 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
30
Very Good
43
Average
17
Poor
11
Terrible
14
Most Recent Traveler Reviews:
“Apparently the just throw out expensive items left behind”
May 21, 2013
DizzzyWhirled, Red Deer, Canada | Trip type: Family
We stayed in a Kids Suite. Set up was all right, although it is silly that the bathroom sink area is outside the toilet area AND in the kids room...
more »
We stayed in a Kids Suite. Set up was all right, although it is silly that the bathroom sink area is outside the toilet area AND in the kids room so that they are disturbed every time someone gets up to use the washroom. There was also a slightly funky smell throughout. Unfortunately, my entire experience was ruined by the poor treatment I got from the housekeeping staff. I left behind a bottle of prescription medicine (replaceable, so no big deal) and a very expensive dental guard. I knew EXACTLY where I left them, and called very soon after we left - I got transferred to housekeeping. Over and over again. They never called back. Consider that since we'd only left within the hour, they might not have even cleaned the room yet, and there was plenty of time to find my missing items. Anyway, I went up the chain of command in emails and finally got a response today (2 days later) that they didn't "find" anything. So clearly - they just found them and threw them out. I have no way to prove this, although I know full well that is what happened - but I'm disgusted with the total lack or responsiveness and will NEVER stay in this - or probably any other - Holiday Inn again « less
“what could go wrong did”
May 13, 2013
127pelican, Calgary, Canada | Trip type: Family
We just got back from Edmonton about an hour ago and couldn't wait to post this. 1. asked for two rooms close to each other - got two rooms on...
more »
We just got back from Edmonton about an hour ago and couldn't wait to post this. 1. asked for two rooms close to each other - got two rooms on different floors. 2. tried to check in early, was refused. 3. POOL: first issue, the chlorine was so strong our travelling friend required drops for a full day, but WORSE still were the dead silver fish my daughter was scooping out the bottom of the poo, while I was cleaning up broken plastic cups from the pool deck. When I looked around I noticed a thick black coating of yuk hanging from the windows above the pool. Well of course that lead to the pool shut down. We were offered the pool across the road so thought we would give it ago. Bad idea. There was green mold growing on the pool floor and a broken tile up against the wall. 4. The two families finally get back to their rooms and to sleep when our friends - on the main floor - wake up to scratching in the walls. MICE. The hotel staff comment they see lots of mice in the parking lot this time of year. Nice. So our friends wake up their small children in the middle of the night for a move to a room with only 1 bed and a pull out. It takes them 45 minutes to collect their items and move 3 floors up WITH NO ASSISTANCE FROM THE STAFF. Then, they had to move again the next morning. Very wrong. 5. and this is the last. Our thermostat in our room was wonky. I turned it down to 66 for sleeping but woke up at 1:00 am to 78! We were roasting. I had to open a window and turn on the air conditioning. Ridiculous. DON'T STAY HERE it isn't worth it. « less
“Good value - comfortable room”
May 11, 2013
CRM433, Newcastle, Ontario | Trip type: Business
Friendly staff. Fast check in. Comfortable room - suggest asking for room opposite end of the pool.
This is a family friendly hotel which is nice but not all families...
more »
Friendly staff. Fast check in. Comfortable room - suggest asking for room opposite end of the pool.
This is a family friendly hotel which is nice but not all families are able to manage as well as others. Screaming children chasing each other up and down the hall playing both after 10 PM and at 645 AM. Hotel staff did nothing to ask them to return to the room or maybe discreetly manage the disruptive behaviour.
Breakfast was good; cheese omelette, hot cinnamon buns, pancakes, juice, coffee etc. hot. Clean. Well stocked. Plenty of seating space in a nice open area but in our case we took it to the room after having enough of the little ones crawling under our table.
Swimming pool and hot tub area are also nice and clean.
Wireless service is dependable, at least where my room was located. Very nice hotel and conveniently located. We'd stay again. « less
“Very Disappointing! Do not recommend!”
Apr 7, 2013
Lindsay2013, Grande Prairie, Alberta, Canada | Trip type: Family
We recently stayed at this hotel and were completely unimpressed. I went to bath my 1 year old in a jetted tub. Upon turning on the jets I was horrified...
more »
We recently stayed at this hotel and were completely unimpressed. I went to bath my 1 year old in a jetted tub. Upon turning on the jets I was horrified to have other peoples hair and who knows what else come out of the jets. It was horrible! I got my son out right away and called the front desk. No one offered to come and clean the tub, I was told a note would be left for the person who would check me out in the am. None the less after an entire day of driving no one was able to bath/shower. Upon checking out in the am I expressed my frustration and no one cared! I even said I would not stay with that chain again and that person said, "Ok". I was charged full price for my room. I have since called to speak to a manager about this and have yet to receive a call back. Typical! « less
It was an excellent hotel, greeted nicely. Only complaints:
1. Very hard to find and directions were not clear.
2. Was charged for two rooms even though the person with...
more »
It was an excellent hotel, greeted nicely. Only complaints:
1. Very hard to find and directions were not clear. 2. Was charged for two rooms even though the person with me put her credit card on file. They never helped me out just said sorry you have to pay both. I am still upset about it as 200 dollars is alot for some people. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Before 6pm on date of expected arrival
Nightly Parking:
0.00
Typical Group Deposit:
25%
Room Types - Holiday Inn Express Hotel & Suites West Edmonton
King Suite
One King Bed
This room measures 500 square feet (45 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
King Suite
One King Bed
This room measures 450 square feet (41 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
King Suite with Whirlpool Tub
One King Bed
This room measures 450 square feet (41 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Queen Suite with Whirpool Tub
One Queen Bed
This room measures 450 square feet (41 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Two Queens Suite
Two Queen Beds
This room measures 450 square feet (41 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Standard
One Bed or
Two Beds
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Two Queen Beds
Two Queen Beds
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
One King Bed
One King Bed
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Holiday Inn Express Hotel & Suites West Edmonton
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Child facilities
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Kitchen facilities
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Holiday Inn Express Hotel & Suites West Edmonton
YEG-Edmonton International. Shuttle $15.00. Taxi $45. prices subject to change
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"I really enjoyed utilizing this service because it did all of the work for me. It provided several great options for our group which gave us an affordable rate with great ammenities. Luccio Pelloso is a wonderful sales manager and did everything he could to accomodate us. Thanks for everything." K.S. - Chicago, IL
"I will definitely use this service again and will pass the information along to friends and family. It was a great experience! You just type in your criteria and let your system do all of the work. What more could you ask for. Thank you so much!" R.C. - New Rochelle, NY
Based on 115 traveler reviews 
Value
Cleanliness
“Apparently the just throw out expensive items left behind”
King Suite
King Suite with Whirlpool Tub
Two Queens Suite
Standard
One King Bed 