May 9, 2013
coolbana, Roanoke, Virginia | Trip type: Solo travel
Had a lovely stay at the Springhill in Monroeville. The lobby was totally remodeled. Nice pool area and exercise room. Even though my room overlooked the toll plaza, I was...
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Had a lovely stay at the Springhill in Monroeville. The lobby was totally remodeled. Nice pool area and exercise room. Even though my room overlooked the toll plaza, I was on the top floor, and the windows are very thick, with the Dan running, I had no trouble sleeping. April, the breakfast manager is so gracious, always asking if you need anything. « less
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Management response from JoAnn Davis, General Manager
I'm very glad that you enjoyed your stay with us. We are always happy when our guests are satisfied. April is a joy to everyone. It is easy to see why she is SpringHill Suite's "Breakfast Attendant of the Year"! Thank you for your kind words, and we hope to see you again, soon.
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“Two Words: Toll Plaza”
May 1, 2013
bagnato1, Olney, Maryland | Trip type: Couples
It's interesting that in one recent TripAdvisor review from someone who gave this hotel five stars, the first words are: "This was a one-night stay. We were offered a room...
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It's interesting that in one recent TripAdvisor review from someone who gave this hotel five stars, the first words are: "This was a one-night stay. We were offered a room away from the toll plaza without asking." That's it right there. Get a room away from the toll plaza, this hotel is probably as decent as any SpringHill Suites. But if the hotel is full, as it was when we arrived, and the only rooms overlook the toll booths, you're in for it. The noise level is ridiculous. Not even the hum of fast-moving traffic on a highway. Trucks gearing down with jack brakes. Cars getting up to speed. And to top it off, the sun beams into your room from this side of the hotel and the curtains have a hard time keeping it out. My wife and I are pretty patient. We rarely move out of a hotel to another one. This time, though, we left for the much more pleasant and comparably priced Residence Inn a little farther west on Business 22. « less
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Management response from JoAnn Davis, General Manager
Thank you for taking the time to provide your feedback regarding our hotel. I am very disappointed that your stay was not what you expected.
I would like to apologize to you for the noise that you experienced during the night. I understand that it can be very stressful being in a strange place with traffic noise outside your window. Our standard procedure in this case, would be to move you to the other side of the hotel where it is much quieter. Unfortunately, as you stated, the hotel was near occupancy, and a move was not possible.
Once again, I sincerely apologize that you had to check out early. It is not our intention to have unhappy guests.
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“That Hit the Spot!”
Apr 18, 2013
NSSGuy, Harrisburg, Pennsylvania | Trip type: Family
This was a one-night stay. We were offered a room away from the toll plaza without asking. The facility and the room were both clean, the front desk employees were...
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This was a one-night stay. We were offered a room away from the toll plaza without asking. The facility and the room were both clean, the front desk employees were friendly (as was the breakfast attendant) and I confirm the quality of the breakfast. Yes--it is a hotel breakfast at no additional charge, but the waffles never fail, there was plenty of yogurt and fresh fruit, and we both thought the sausage was great.
The room was comfortable, if a bit awkwardly shaped, as the TV is placed at the most narrow point in the room--the connection from the bedroom to the sitting room. It felt like a slight squeeze just walking by.
Management response from JoAnn Davis, General Manager
Thank you for such a wonderful review! We are very happy that you enjoyed your stay with us.
I am so glad that our breakfast hit the spot. We are proud to say that our Breakfast Attendant, April, has just been named "Breakfast Attendant of the Year" for SpringHill Suites, nationwide. We are very proud of her. Join us after June 1st for our new, and improved, SpringHill Suites breakfast.
We are happy that you stayed with us, and we look forward to seeing you in the future!
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“Quite a pleasant stay!”
Apr 8, 2013
Wendy D, Holland, PA | Trip type: Family
Friendly, kind and helpful ~ that's the employees at this hotel. This hotel offered a better breakfast than most, which we enjoyed. The workout room was well stocked with throw...
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Friendly, kind and helpful ~ that's the employees at this hotel. This hotel offered a better breakfast than most, which we enjoyed. The workout room was well stocked with throw away headphones, new exercise equipment, clean towels and spring water as well as the ability to adjust the thermostat to stay cool while working out. Can't tell you how many hotels we've stayed in that have the thermostat locked in the exercise room :( The maids speak English - a plus if you need anything. The room was spacious, clean and modernly decorated. Love the sink being in a separate little alcove from the bath/commode - convenient if you are staying with anyone other than family. Would definitely stay there again! « less
Read management response to this review.
Management response from JoAnn Davis, General Manager
Thank you for your wonderful comments. We strive to be the best in customer service. We are very proud of our newly renovated hotel and our friendly, concientious staff. We hope you visit often and let us know how we're doing.
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“Money Saver”
Apr 7, 2013
Linda P, Reading, | Trip type: Business
On a recent trip to Pittsburgh we decided to stay in Monroeville and continue to Pittsburgh the next day. I know that I saved at least $100.00 on the price...
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On a recent trip to Pittsburgh we decided to stay in Monroeville and continue to Pittsburgh the next day. I know that I saved at least $100.00 on the price of a room by doing so. This hotel is very clean and the staff was extremely friendly. However, the mattress was a bit uncomfortable and should be replaced. Our room did not face the turnpike toll booths, so that was not a problem for us. I also liked that check out wasn't until 12 noon. I definitely will choose this hotel again when I travel to the Pittsburgh area. « less
Read management response to this review.
Management response from JoAnn Davis, General Manager
I'm so happy that you saved some money and enjoyed your stay with us. Just to let you know, we have replaced 50% of our mattresses during our new renovation and will be replacing the rest shortly. We look forward to you coming back and getting a "comfy" sleep.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Springhill Suites
King Suite
One King Bed
This room measures 445 square feet (40 square meters). Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The in-room kitchenette includes a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Standard Two Double
Two Double Beds
This room measures 420 square feet (38 square meters). Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The in-room kitchenette includes a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
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Based on 87 traveler reviews 
Value
Cleanliness
“Two Words: Toll Plaza”
“That Hit the Spot!”
King Suite
Standard Two Double