May 12, 2013
Leigh B, Swansea, United Kingdom | Trip type: Couples
We stayed 1 night for a short city break. Excellent service throughout. Checkin very prompt. We were upgraded to an exec room as I am a Platinum Priority Club member,...
more »
We stayed 1 night for a short city break. Excellent service throughout. Checkin very prompt. We were upgraded to an exec room as I am a Platinum Priority Club member, and the room was very good. Good location - just 5 minutes walk and you are in the heart of Brussels, less than 10 mins to Grand Place. Good location for train and Metro. Lots of bars and restuarants around. Busy area but safe feel. Very clean and tidy and staff helpful. Generally, good value hotel for business or city trips. « less
“Nice Business Class Hotel Near North Station”
May 11, 2013
entzipfer, North Carolina | Trip type: Family
This full service business hotel is located one subway stop from the North Station, and is also walkable from there if you feel like it. The room was fairly large,...
more »
This full service business hotel is located one subway stop from the North Station, and is also walkable from there if you feel like it. The room was fairly large, comfortable, and clean. The staff was friendly and knowledgeable, and performed at the level I would expect in a hotel of this class.
The subway stop is literally across the street from the hotel, so transportation is simple.
It is located in a business district with a number of other large chain hotels, with a few non-hotel restaurants in the area. The hotel restaurants are quite expensive, and given the paltry offerings in the neighborhood we had to go to other areas to eat. There are a couple of small supermarkets in the immediate area. As a side note, some limited selection of food, drink, beer, wine, and essentials are available at somewhat reasonable prices (in the context of where you are) next to the concierge desk, if you get in late. « less
“spacious, easily reachable, slightly dated”
May 9, 2013
Dutch1505, The Netherlands | Trip type: Business
very close to Brussel Gare du Nord which is convenient. Hotel itself is dated and fairly dark inside. The executive room was very large and comfortable. Bathroom with all amenities...
more »
very close to Brussel Gare du Nord which is convenient. Hotel itself is dated and fairly dark inside. The executive room was very large and comfortable. Bathroom with all amenities and good quality beds. When I noticed that the airco was not working they reacted immediately and technical maintenance was there within minutes and fixed the problem. Also reception staff very friendly. Had lunch on the terrace outside the restaurant. Food quality very good but service extremely slow. Breakfast in the restaurant good but not spectacular. All in all you cannot go wrong in this hotel but it does not stand out in any way. « less
“Excellent service”
May 8, 2013
Avi S
Very nice hotel. In the center of the city. Near shopping center, the metro, restaurants and about 1 km from the grand place and the manikin pis. Has a nice...
more »
Very nice hotel. In the center of the city. Near shopping center, the metro, restaurants and about 1 km from the grand place and the manikin pis. Has a nice fitness room and sauna. Nice brekfast in the morning « less
“Avoid”
May 7, 2013
DublinTeacher73, Dublin | Trip type: Business
I have stayed here many times before. I booked again for dates in June 2013 and noticed that there is a price guarantee that the price would not be beaten...
more »
I have stayed here many times before. I booked again for dates in June 2013 and noticed that there is a price guarantee that the price would not be beaten and if so the first night was free. I found a cheaper offer. Room in website is 184.00 but on another price comparison site it is 183.00. I booked according to the terms. I then went to submit for the offer only to be met with a flat refusal on a calculation based on US Dollars and not Euro. The response from IHG was poor, dismissive and lacking in any meaningful gesture. For this reason, please consider how the hotel treats returning guests. I do not write many reviews, but I am deeply annoyed by this poor customer service. I have full documented evidence for the above. « less
Read management response to this review.
Management response from Gabriela Oude Vrielink, Director of Business Development
Thank you for your review and open feedback. We are sorry for the inconveniences you have experienced due to the price guarantee experience that you had. We would like to understand better your situation and therefore would appreciate if you can write directly to me at goud@cpbxl.be. We would definitely wish to clear up this situation and consequently to improve eventual streams that did not function as well as we have both wished to. We would definitely not want to lose you as valuable guest and we would for sure like to show you our appreciation for choosing our hotel repeatedly. Hope to get in contact directly via email and to have the opportunity to check the described situation. All the best, Gabriela Oude Vrielink
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This room overlooks the city or garden. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar and a coffee/tea maker are supplied. The private bathroom has a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Suite
One King Bed
This room overlooks the city. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar, a coffee/tea maker, and an espresso maker are supplied. The private bathroom has bathrobes. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Junior Suite
One Bed or
Two Beds
This room overlooks the city or garden. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar and a coffee/tea maker are supplied. The private bathroom has bathrobes. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe Double
One Bed or
Two Beds
This room overlooks the city or garden. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar and a coffee/tea maker are supplied. The private bathroom has bathrobes. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Presidential Suite Non smoking
One King Bed
This room overlooks the city or garden. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar and a coffee/tea maker are supplied. The private bathroom has a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Triple Occupancy
One King Bed or
One Sleeper Sofa Bed
This room overlooks the city or garden. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar and a coffee/tea maker are supplied. The private bathroom has a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Room
One Bed or
Two Beds
This room overlooks the city. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers pay movies. You can request an in-room massage. A minibar, a coffee/tea maker, and an espresso maker are supplied. The private bathroom has bathrobes and designer toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Testimonials: Why use Hotel Planner?
"On behalf of our entire group, I would like to thank you. The service you provide is a very valuable and helpful service. Do you service the entire United States? I book rooms a couple of times a year for different activities that our group participates in, and will use your service again in the future." M.G. - Yorkville, IL
"This is the first time I used your service and I was very satisfied with the software program. It was very user friendly and had so many different options you could use. There was a great selection of hotels to choose from. I have finalized my booking with Liz of Bay Park Hotel and have stopped all other biddings. Thank you again. It made my job a lot easier in finding a place to stay for the group!" J.W. - Monterey, CA
Based on 625 traveler reviews 
Value
Cleanliness
“spacious, easily reachable, slightly dated”
“Excellent service”
“Avoid”
Standard King
Suite
Junior Suite
Deluxe Double
Presidential Suite Non smoking
Triple Occupancy
Standard Room