6015 45th St., Lubbock, TX 79407 United States (USA)
View Map 1-800-230-4134
2.0 Star Suburban Hotel in Lubbock County
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3.0/ 5

Based on 117 guest reviews

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  • We have an indoor pool ready for use
  • Free breakfast
  • Avg. Group Discount of 10.0%!
  • Fitness / Gym is on-site
  • 72 rooms in property
  • Check-out: 11:00am
  • Groups & Meetings rating of 10.0/10

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Local Attractions

Texas Tech University- 7 minutes away, Sam's club- Next to Best Western, Canyon West Shopping- Next to Best Western and the Hospital District- 5 minutes away.

Verified Reviews of Best Western Palms Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Will not use Best Western again!"
Overall Score1.0/ 5
First off, booking the hotel was an experience in itself. I was booking the hotel for a baseball team and was having to go back and forth with the GM. I would have liked to get the rooms booked in one phone call. Upon arrival at the hotel, our check-in time was 3 pm TX time. We arrived at 4:15 and our rooms were not ready. The lady at the front desk advised us they were short staffed due to staff quitting. I was patient and understood the situation, things like that just happen, and have to be addressed immediately. Upon receiving my room (an hour later from arrival time), I observed the window to the room was very dirty, hand prints, grease marks, etc. The air/heat unit was dirty and under the kitchen area by the fridge was very dirty, like it had not been moved and dusted in a very long time. There was also hair on the restroom floor. The Hotel description paper had stains on it as well. Everything just seemed so dirty. I suggest a very deep cleaning of the rooms! I wish we could have cancelled our stay that day, but unfortunately the other hotels close to our destination were booked. Please make sure this concern is addressed to the hotel, so future customer's do not have the experience I had. Thank you!
(Group coordinator, booked 12 rooms), from US flag
29-Apr-2014 Verified Review, stayed from Sat Apr 26 to Sun Apr 27 2014 at a $98.00 group rate (10% discount).
Response from Management on 03-Sep-2014:
Thank you so much for your feedback. I will have my office manager contact you to discuss your concerns. We are now going under new management and have recently started a renovation to the hotel as well. My sincerest apologies for the inconvenience you and your group experienced with both the check-in process and cleanliness of the rooms. Thank you again for your feedback.

Customer Reviews of Best Western Palms Hotel & Suites

3.0 out of 5.Based on 117 guest reviews, Average

Property Description

The Palms Hotel and Suites is located at the most ideal location at the intersection of HWY 62/82 and Loop 289, between Sam's and Canyon West Shopping Center! All rooms are located within the interior corridor featuring beautiful traditional decor with spacious guest rooms with either one king or 2 queen beds. All rooms include coffee makers, iron and ironing boards, microwaves and refrigerators. We also have an Indoor heated pool and Hot tub, a dry heated Sauna and exercise room! 2 room suites feature fireplace, flat panel TV, sofa sleeper, ceramic cook top, microwave and refrigerators. Come experience Texas Hospitality and Service!

Details / Other Expenses

Check In:3:00pm
Check Out:11:00am
Year of Last Renovation:2006
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:72
Handicap Rooms:4
Room Windows:Windows Do Open
Meeting Rooms:1
Meeting Space:700 sq. feet
Banquet Space:Holds 40 people
Dist. to Food/Bars:1.0 Mi
Dist. to 24hr Restaurant:2.0 Mi
Dist. to Nearest Gym:2.0 Mi
Pool Info:
Indoor heated pool and Hot tub
Policies / Expenses
Varies per group type.
Nightly Parking:0.00
Typical Group Deposit:50%
Total Taxes:13.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features

Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Charge for early check out
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Lubbock Airport (LBB)- 10 minutes away. Taxi fares range $15-20 one way

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Best Western Plus Palms

Seasonality of Hotel Rates at Best Western Palms Hotel & Suites

Rate fluctuations of Best Western Palms Hotel & Suites

This chart illustrates seasonality of sleeping room prices for both group/meeting quotes and the best online individual traveler rates we could find at the time the group/meeting bid was entered. The most competitive group deal shown is 41.7% in July 2012 and the highest average individual rate is $186 in the month of September 2013. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Palms Hotel & Suites in a month when rates are lower.

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