Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Columbia - Ft. Jackson is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Columbia Museum of Art, Riverbanks Zoo, South Carolina State Capitol, Richland Mall, Fort Jackson Army Museum
, or any of the other attractions in the Columbia (SC) area.
Hotel Reviews for Extended Stay America Columbia Ft. Jackson
3.5out of 5Based on 15 guest reviews, Average
Based on 29 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
10
Very Good
3
Average
6
Poor
4
Terrible
6
Most Recent Traveler Reviews:
“Exceptional comfort and value.”
May 16, 2013
GJammer
I was in town for a graduation ceremony at Ft Jackson. I truly braced myself for the worst as Extended Stays have really declined in cleanliness and comfort standards over...
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I was in town for a graduation ceremony at Ft Jackson. I truly braced myself for the worst as Extended Stays have really declined in cleanliness and comfort standards over the past ten years - they're typically a cheap crash pad. This location was an exception. Very clean, very comfortable and a truly friendly staff! It was less than a half mile from my event, they offer a free grab and go breakfast and free wifi in your room. I wholeheartedly recommend this location! « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you for your review. I'm so pleased to hear that you had an enjoyable stay at our hotel. We truly enjoyed having you as our guest and hope you had a great time at the Graduation Ceremony!
Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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“Great Stay!”
May 16, 2013
Chloe S, California, United States | Trip type: Family
I came to watch my husband's basic training graduation, and loved it! The guy at the front desk, I think his name was Eric, was really professional and nice. Our...
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I came to watch my husband's basic training graduation, and loved it! The guy at the front desk, I think his name was Eric, was really professional and nice. Our room was clean and fairly modern, and the bed was actually surprisingly comfortable. I had no problems and would come back in a heartbeat if I am ever in the Columbia area again. Oh, and the location is awesome! « less
Read management response to this review.
Management response from Property Manager, General Manager
Chloe - Congratulations to your Husband on graduating from basic training!
Thank you for taking the time to write a review of your stay. I'm thrilled that you were comfortable and were taken such good care of by the staff. I will share your remarks with them, especially Eric.
Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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“Double Charged- Over Charged- Disgusted”
May 7, 2013
angie r, Bishopville, South Carolina | Trip type: Business
My recent visit to Extended Stay Fort Jackson- It was really an unpleasant visit. I decided to reserve the room online so that I could be closer to the base(my...
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My recent visit to Extended Stay Fort Jackson- It was really an unpleasant visit. I decided to reserve the room online so that I could be closer to the base(my husband serves there)but was not pleased by the service or the room when I got there. The ront desk was so unprofessional- they were more focused on how to say certain things in spanish opposed to making sure I( a paying customer) was treated properly. My room was small and the bed was not close to a queen size- as I reserved. There was horrific alarm that went off in the middle of the night- when asked about- I was told that it was a system error. The terrifying alarm gave me the impression that the building was on fire. When I went to checkout- I was asked if I wanted to charge my American Express ( I do not own an AE)- I honestly told "Savion" the front desk attendee that I didnt own an American Express and he asked if I would give him my card- which he slid(charged- they also made a copy of my card( not sure why-and I wans't pleased with that either). After checking my bank account history- there was a discrepancy where I was charged twice- two different amounts for my stay. One amount was $100.12 and the other was $66.59. I called the hotel and spoke with Eric on 5/6/13 and he helped with explaining what happened with my account discrepancy. I was told to call Debbie Hurtz the manager the following morning. I called Extended Stay on 5/7/13 at 9:45am. I was not able to speak with Ms. Hurtz but with the attendee who answered the phone- who said his name was Craig/Greg. I was told that he could help me with the issue and that Ms. Hurtz wouldn't mind at all (Unprofessional). He didn't listen to the problem- but assumed what he wanted to assume. He told me that I stayed in a room that I hadn't slept in, he told me that they werent showing any problems and said that he didn't see what the problem was. After trying to explain to him what the problem was AGAIN- He then asked me to hold on- came back to the phone said it was going to be fixed and asked was that it. I am upset because there was no formal apology. I stayed on the phone with Eric who was willing to help and made sure I was given the info I needed for the conversation I was to have with Ms. Hurtz(that I never got). I was willing to reserve another room- we are at fort jackson often- but we usually drive over 60 miles a day and were willing to use Extended Stay for our visits- but this is horrific. I am not the one to complain but I am flustered with the service that I received this weekend and the days that followed. Totally unacceptable. « less
Read management response to this review.
Management response from Property Manager, General Manager
Angie - Please accept my most sincere apologies for the issues you experienced upon checking out of our hotel. It is never our intention to double charge a guest or to make a guest feel uncomfortable. As this hotel's manager, I am reviewing our check-out process with the staff and coaching them on ways to improve their customer service. We hope to ensure that a situation like yours does not happen again by doing so.
We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at CFJ@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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“Thought it was something better.”
Apr 17, 2013
Rafael C, Orlando, Florida, United States | Trip type: Family
I had planned this trip due to my son having surgery. I had to travel by car because for strange reasons American Airlines cancelled all flights and I could not...
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I had planned this trip due to my son having surgery. I had to travel by car because for strange reasons American Airlines cancelled all flights and I could not wait due to the nature of this trip. I traveled all night and upon arrival to the hotel asked a question " is there anyway I could check in ? The person at the desk told me no. Maybe I did not explained my self but his next response was What do you want for me to tell people to leave? You can't check in till 3 pm." When I requested the room I requested a handicap accessible room but could not get that neither . I have stayed at this chain in other places and have never experience such poor service. Thank God my son is not going to be station at Ft. Jackson too long because I would never stay at this hotel anymore . « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you for your recent review of your stay. I sincerely apologize that we did not have your room available when you arrived. I have discussed this with the GSR and explained that his comments were unacceptable. Your comments were reviewed by the staff, and we will make sure your experience is not repeated.
The staff and I appreciate your comments, as it will only help us to improve. If you have any additional feedback, please reach out to me at cfj@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We hope your son's surgery went well!
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“Get what you pay for”
Apr 14, 2013
Themenace4, San Tan Valley, Arizona
For about thirty five dollars we got a fairly clean room an ok bed
We stayed two weeks. Had to buy skillet and pan. Had fridge stove and sink. It...
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For about thirty five dollars we got a fairly clean room an ok bed We stayed two weeks. Had to buy skillet and pan. Had fridge stove and sink. It was ok but if you want luxury then this is not for you. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:0 pm
Check Out:
11:00 am
Year of Last Renovation:
2008
Floors:
3
Rooms:
120
Corridors:
All Rooms Have Exterior Hallways
Non Smoking Rooms:
90
Handicap Rooms:
8
Suites:
120
Meeting Rooms:
0
Policies / Expenses
Cancellation: 24 hour cancellation policy
Nightly Parking:
0
Total Taxes:
11.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Extended Stay America Columbia Ft. Jackson
Studio one queen bed smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio one queen bed non smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio one king bed non smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio one king bed smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Signature-Studio 1 King NSmk-Accessible
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio 2 Twins NSmk-Accessible
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio 1 Queen NSmk-Accessible
One Queen Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio 1 King NSmk-Accessible
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower/tub combination; a hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Columbia Ft. Jackson
Air conditioning
Alarm clock
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Elevator
Facilities for the disabled
Fax available
Free local calls
Hairdryer available
Handicap accessible
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Pets allowed
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Extended Stay America Columbia Ft. Jackson
Columbia metropolitan, 11 miles, no shuttle, taxi expense $35 and up
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 29 traveler reviews 
Value
Rooms
“Exceptional comfort and value.”
“Double Charged- Over Charged- Disgusted”
“Thought it was something better.”
Studio one queen bed smoking
Studio one king bed non smoking