Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Winston-Salem - Hanes Mall Blvd. is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Reynolda Village, Wake Forest University, LJVM Colisum, Dixie Classic Fairgrounds, Old Salem, Belews Creek, Forsyth Hospital, Wake Forest Univ/Baptist Medical Center, or any of the other attractions in the Winston-Salem area.
Hotel Reviews for Extended Stay America Winston Salem Hanes Mall Blv
2.5out of 5Based on 12 guest reviews, Poor
Based on 14 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
3
Very Good
0
Average
3
Poor
6
Terrible
2
Most Recent Traveler Reviews:
“Excellent Customer Service”
Mar 29, 2013
Joseph M, Columbia, South Carolina | Trip type: Family
Extended Stay America in Winston Salem, NC is an outstanding value for the money. It is all one needs for a comfortable, relaxing and economical stay. The staff are very...
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Extended Stay America in Winston Salem, NC is an outstanding value for the money. It is all one needs for a comfortable, relaxing and economical stay. The staff are very helpful and friendly. The free breakfast and coffee is simple and plain, but very good. The coffee is very good. « less
Read management response to this review.
Management response from Hotel Manager, Manager
"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
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“So-So”
Jan 23, 2013
Wayne B, Wilkesboro, North Carolina | Trip type: Couples
The location was very convenient to shopping at Hanes Mall and nearby stores. And there are some excellent restaurants close by as well which almost made up for the room....
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The location was very convenient to shopping at Hanes Mall and nearby stores. And there are some excellent restaurants close by as well which almost made up for the room. Not that it was that bad, just disappointing. I expected a bigger room for some reason, but it did have a kitchenette area for cooking or heating leftovers plus a dining table as well. But the bathroom and sleeping area felt a little cramped. Service was fine and they did have a laundry room for guest's use. But like some other reviews mentioned, there just something about thte building that's a turnoff. It just seems dingy and dirty no matter what. « less
Read management response to this review.
Management response from Hotel Manager, Manager
I would like to personally thank you for taking the time to write a review about your experience here at our property. Our hotel is totally committed to the satisfaction of every guest that walks through our doors, which is why we value the honest feedback from our guests. We strive to provide a “home away from home” experience for all of our guests, no matter if they are staying for a night, a week, or a month. Again, I would like to thank you for you honest feedback so we can focus our efforts where they are needed.
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“Good and bad...I liked the service but the place turns you away”
Nov 7, 2012
acwong27, Los Angeles | Trip type: Business
I really liked the service given to me here at the extended stay. Lisa, especially, is very nice and will make sure your stay is enjoyable. I was able to...
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I really liked the service given to me here at the extended stay. Lisa, especially, is very nice and will make sure your stay is enjoyable. I was able to sleep well, and the TV is better than expected, although the channel lineup isn't that great. The kitchenette is everything you need when you need to stay here for quite a long time. Here is the bad thing...the first few days of my stay, I received a lot of bug bites. I did let them know and they took care of it right away. After that, I did not get anymore bites. If it wasn't for the pleasant service, this rating would have been lower. I was on a budget and this was the best deal I got at the time. « less
Read management response to this review.
Management response from Jamie Burns, Manager
"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
In response to your comments about the pests, we have inspected all rooms and completed any necessary services to ensure that we don't have a repeat of your particular incident in the future. I can assure you that we will continue to maintain strict quality control measures, and would like to thank you for bringing this issue to our attention.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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“Pretty grim place”
Jul 9, 2012
UtahMarty, Park City, Utah | Trip type: Business
I was booked here by my company and ended up paying the difference out of pocket to stay somewhere (actually anywhere) else. I can't fault the dirty room since lack...
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I was booked here by my company and ended up paying the difference out of pocket to stay somewhere (actually anywhere) else. I can't fault the dirty room since lack of maid service is part of the ESA concept but this place was literally falling apart. Stairwells roped off with caution tape, vending machines that had been attacked with chisels, DOA microwave, frazzled carpeting and bedding and in the bathroom what seemed to be actual spots of blood on the walls. Add indifferent management and this amounts to the most ghetto motel I've had the misfortune to stay in. « less
Read management response to this review.
Management response from Property Manager, Manager
I recently received a copy of your review of the Extended Stay America Winston-Salem - Hanes Mall Blvd.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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“Dirty, unkept, and bugs”
Jun 23, 2012
ashley b, Abingdon, Maryland | Trip type: Family
I checked in today. Our normal place was booked. So far I have removed 3 bugs. One was on the stained curtains (spider), one was flying over my head (mosquito)...
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I checked in today. Our normal place was booked. So far I have removed 3 bugs. One was on the stained curtains (spider), one was flying over my head (mosquito) when I laid on the bed, and one (beatle looking) from the conforter. The carpets are horribly stained and there are cobwebs in the lampshades. In order to give my 2yr old son a bath, I had to clean the tub first- removing 5 black hairs. When I went to dry him off, there was a long black hair on the towel. The blanket has tons of stains and some kind of gunk stuck on it, maybe gum? The coffee pot is gross, good thing I don't drink coffee. We were told when we checked in we wouldn't have housekeeping. There is a note in the bathroom stateing you only get housekeeping if you stay 7 days or longer, and then it's only once a week. The airconditioning unit has food in the vents. The walls have yellow drip stains (looks like nicotine stains). Also, you do get free Wii Fi, but be prepared it's only one bar. When you type in the password, they ask you to pay more if you want faster/better conection. I did read just now on their webcites that they have "stylish" rooms you can pay more for, Maybe that's where the good removes come from. I gave this place 2 stars because how cheap is was, but it's true- you get what you pay for. Also, be aware there is no elevator. You have to carry your lugage up stairs. « less
Read management response to this review.
Management response from Property Manager, Manager
Thank you for taking the time to make us aware of your experience at Extended Stay America Winston-Salem - Hanes Mall Blvd.. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Floors:
3
Meeting Rooms:
0
Policies / Expenses
Total Taxes:
13.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Extended Stay America Winston Salem Hanes Mall Blv
Signature-Studio Deluxe 2 Twin N-Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio One Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio One Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-1Bedroom suite 1 king nsmk
One King Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A sofa bed, a desk, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio Two Twin Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio Two Twin Non Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio One Queen Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio One Queen N-Smkg-Access
One Queen Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Winston Salem Hanes Mall Blv
Air conditioning
Alarm clock
Charge for early check out
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Internet - wireless
Kitchen facilities
Laundry facilities
Non-smoking rooms
Pets allowed
Refrigerator
Telephone in all rooms
Television
Pet Friendly?
Yes! Pets are allowed.
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Based on 14 traveler reviews 
Value
Rooms
“Excellent Customer Service”
“Pretty grim place”