Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Chicago - Downers Grove is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Seven Bridges Golf Course, Yorktown Mall, Oak Brook Mall, North Beach Indoor Volleyball, Morton Arboretum, Bally's Total Fitness, or any of the other attractions in the Chicago area.
Star Rating:
Local Attractions:
Seven Bridges Golf Course, Yorktown Mall, Oak Brook Mall, North Beach Indoor Volleyball, Morton Arboretum, Bally's Total Fitness
Hotel Reviews for Extended Stay America Chicago Downers Grove
2.0out of 5Based on 12 guest reviews, Poor
Based on 6 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
2
Very Good
1
Average
1
Poor
1
Terrible
1
Most Recent Traveler Reviews:
“This is the cleanest, most well-managed, friendly hotel I have ever stayed at with the nicest, most accommodating staff I have h”
May 10, 2013
beanforslund
This Extended Stay is the best managed hotel I have ever stayed at. The staff is friendly, helpful, and goes over and above in providing EXCELLENT service. I have been...
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This Extended Stay is the best managed hotel I have ever stayed at. The staff is friendly, helpful, and goes over and above in providing EXCELLENT service. I have been here since the middle of April with my dog while in between residences. The dog area is kept clean not just daily, but a couple of times a day. If you are looking for a friendly, clean and well managed place to stay, this is it. There may be slightly cheaper options, but you get more than you pay for here. It feels like home. I'll miss staying here, it's THAT comfortable, quiet and nice. « less
Read management response to this review.
Management response from Property Manager, General Manager
The staff and I read your review, and would like to thank you for writing such wonderful things about the service and cleanliness of the hotel. I am thrilled that my staff made you feel at home. We hope that you come back and visit us soon!
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“GOT DOG FECES?”
Apr 11, 2013
DANMAN80246, UNKNOWN | Trip type: Solo travel
One thing you'll notice using the south side door is a grass lawn that is COVERED with LARGE dog feces in various stages of decay. Even the strip of grass...
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One thing you'll notice using the south side door is a grass lawn that is COVERED with LARGE dog feces in various stages of decay. Even the strip of grass in front lining the parking area is covered with dog feces. It makes no sense the property management does not enforce rules that an owner cleans up after a pet. It is not sanitary. It is nauseating to see. It is not an appealing sight as you leave/return to the property. The Wi-Fi is a pathetic joke. A lot of times you can't even do a simple Google search without having to reload the page 2-3 times. The property does offer a nice breakfast snack bar. A handful of guests deem it appropriate to treat it as a "grocery market" and empty the various racks and baskets of drinks/foods on a daily basis. On more than one occasion, I've seen certain persons come down with a grocery bag and proceed to fill the bag. The breakfast is offered daily. It is beyond me why a single person feels the need to grab 20 bags of oatmeal, 25 packets of coffee, 20 snack bars/muffins, 10 pieces of fruit, 15 packets of hot chocolate, and all the sugar packets in one go.
On a positive note, the staff at this property is excellent, courteous, and friendly. « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you for your recent review of your stay. We appreciate the kind comments about the staff; however, we apologize that the outside grass was not properly kept and there was a strong odor in the area. In response to your feedback, I am working with the staff to ensure we are educating our guests on proper waste etiquette. Also, we are happy to hear that you enjoyed our grab and go breakfast. While we try to preserve it for all to enjoy, we are unable to control the amount each guest takes. I will, of course, continue to look into ways that we can make this something all of our guests can enjoy equally.
Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cdg@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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“Be forewarned!”
Mar 19, 2013
721Anonymous, CT | Trip type: Business
I recently stayed here while traveling to the area for business. I was extremely disappointed with this hotel! The bathroom had not been properly cleaned; the towels were rough and...
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I recently stayed here while traveling to the area for business. I was extremely disappointed with this hotel! The bathroom had not been properly cleaned; the towels were rough and smelled strongly of bleach; there was staining on the wall in the kitchenette, and a sticky substance was on the telephone chord.
The only reason I touched the phone was to call the front desk and complain about loud music/tv at 12:30 AM on a Sunday night. The noise was not stopped until 1 AM. When I spoke to hotel staff in the morning, they told me the noise was apparently coming from a floor or two up and a few rooms over. This is highly unacceptable for a business traveller!
Given hotel conditions, and the types of people I observed staying at the hotel, I felt uncomfortable about my safety. I was supposed to stay for 12 nights, but I promptly checked out the following morning and moved to a different hotel.
The only good thing I can say about the hotel is the staff were exceptionally courteous. « less
Read management response to this review.
Management response from HM-ESA, Manager
I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I have addressed the room issues with my housekeeping team and will be working with my vendors in regards to the quality of our linen. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at cdg@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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“Inquiring minds”
Feb 19, 2013
Golden357
I called the hotel inquiring about weekly, monthly rates. I spoke with a guy by the name of Blake. At first, he seemed very knowledgeable and eager to assist. I...
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I called the hotel inquiring about weekly, monthly rates. I spoke with a guy by the name of Blake. At first, he seemed very knowledgeable and eager to assist. I was very disturbed when he started talking that he was the best Front Desk Clerk at this hotel. Blake insisted that I only speak with him due to his fellow co-workers not being intelligent enough to follow daily task. I was shocked. I wondered what type of Manager is backing this degrading employee. I think it's embarrassing. Blake should not be allowed to deal with the public. Due to his arrogance and lack of Customer Service etiquette. I will not be staying at The Extended Stay America. « less
Read management response to this review.
Management response from HM-ESA, Manager
Thank you for taking the time to make us aware of your experience. Our hotel prides itself on exceptional customer service. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed with each staff member the importance of being professional and courteous to every one of our guests, no matter the circumstances. Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of service you had won't be repeated. If there is anything you would like to discuss further with me please don't hesitate to contact me. I do hope you will give us the honor of having you as a potential guest again if future travels will bring you into our area.
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“EXCEPTIONAL SERVICE”
Dec 26, 2012
Helpusa250, Downtown Chicago | Trip type: Business
I have stayed at this hotel on several different occasions. I must admit that the Front Desk staff is very friendly and professional. I have never experienced rude behavior. I...
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I have stayed at this hotel on several different occasions. I must admit that the Front Desk staff is very friendly and professional. I have never experienced rude behavior. I have never been ignored while at the Front Desk. I have always been taken very good care of. The staff doesn't just treat you like a guest. They treat you like a family. The housekeepers that I have had the pleasure of meeting. Always made sure that I had everything I needed. From the Front Desk to the Housekeepers. I give 5 stars! My last stay at this hotel the first floor was a complete disaster from renovations. I still received a warm welcome when I arrived! I will continue to stay at this location. I will continue to recommend to all my family and friends. Please disregard negative reviews. Try it you will not be disappointed! « less
Read management response to this review.
Management response from HM-ESA, Manager
I appreciate you taking the time to write such a wonderful review. It's great to hear that our staff was so accommodating and you enjoyed your stay! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00 PM
Check Out:
11:00 AM
Year of Last Renovation:
2007
Floors:
3
Rooms:
154
Non Smoking Rooms:
100
Handicap Rooms:
Suites:
0
Room Windows:
Windows Do Open
Policies / Expenses
Cancellation: 6:00 PM or if not one night room and tax will apply
Nightly Parking:
0.00
Total Taxes:
11.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Extended Stay America Chicago Downers Grove
Signature Studio One Queen Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Studio 1 King Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Smoking.
Studio 1 Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Studio 2 Twin Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Smoking.
Studio 2 Twin Non Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Signature Studio One King Non-Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Studio 1 King Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Signature Studio Deluxe 2 Twins
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and the 27-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The room has an ensuite bathroom; a hair dryer can be requested. A desk, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Chicago Downers Grove
Air conditioning
Alarm clock
Central location
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Facilities for the disabled
Fax available
Free local calls
Handicap accessible
Central heating
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Shower
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Extended Stay America Chicago Downers Grove
14 miles from OHare / 12 miles from Midway / $35 taxi ride (one way)
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"The ease of finding what I was looking for was excellent. My customer service representative was very helpful. In the future if I have a need for this type of service, I would come back." J.W. - Baltimore, MD
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Based on 6 traveler reviews 
Value
Rooms
“This is the cleanest, most well-managed, friendly hotel I have ever stayed at with the nicest, most accommodating staff I have h”
“GOT DOG FECES?”
“Be forewarned!”