Homestead Studio Suites Hotels, a member of the Extended Stay Hotels family, features all the amenities you need to live your life when you're on the road. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Homestead Studio Suites Detroit - Southfield is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Southfield Civic Center, Tel-Twelve Mall, Detroit Zoo, Evergreen Hills Golf Course, Comerica Park, or any of the other attractions in the Detroit area.
Star Rating:
Local Attractions:
Homestead Studio Suites Detroit - Southfield is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Southfield Civic Center, Tel-Twelve Mall, Detroit Zoo, Evergreen Hills Golf Course, Comerica Park, or any of the other attractions in the Detroit area.
Dog feces in hallway, air conditioner/fan didn't work, people yelling in the halls at 1 am. Outside and entrance looked nice but inside hallways and rooms are a mess. It's...
more »
Dog feces in hallway, air conditioner/fan didn't work, people yelling in the halls at 1 am. Outside and entrance looked nice but inside hallways and rooms are a mess. It's also in a good location but quality of the experience doesn't make it worth staying here. Definitely would NOT stay here again, I'm sure there are better quality hotels in the area for my money. « less
Read management response to this review.
Management response from Property Manager, General Manager
I recently read your review and wanted to take a moment to respond. I am so sorry to hear that you had such an unpleasant experience while at our hotel. There are many issues that you addressed. They all show a breakdown in the systems and training we have in place, and for that I am truly sorry. I am working with our staff to better prepare them in handling noise complaints and also guests with pets. I have also had our maintenance engineer do a full repair on your heating/air conditioning unit. We are also increasing our housekeeping staff so that our hallways and public spaces are well maintained at all times.
We always pride ourselves in providing both great value and great service. I do apologize that you did not see that during your stay. If you like to discuss this further, please do not hesitate to contact me at mtomaszewski@extendedstay.com. It is my hope that you would give us another chance, so that we can show you the true quality and service that all our guests experience.
« hide
“Don't Stop...RUN From This ESA”
Mar 29, 2013
TrippD23, Puerto Rico | Trip type: Business
***This review was supposed to be posted in the beginning of March. I didn't realize I had to click a link to confirm this review.***
My company sent me from...
more »
***This review was supposed to be posted in the beginning of March. I didn't realize I had to click a link to confirm this review.***
My company sent me from Puerto Rico to Michigan for an assignment that lasted two months. During those two months, I’ve never seen a hotel ran as poorly as this one. Dirty sheets, awful smells in the hallway, teenage parties and fights every weekend, among other things. I never received my mail on time and when I did, it was open or it looked tampered with. Out of the entire staff at the Extended Stay America-Southfield, there was only two that I felt comfortable with. Halima (not sure if I spelled it right) and Camille are the only employees who strive for perfection. If something was wrong, they worked to fix it. If I needed something, they ensured I received it either right then or within twenty minutes (i.e. towels, tissue, etc.). The cleaning staff---don’t even get me started. They must be cleaning with dirty water and rags because the rooms straight SMELL when they’re finished. Maintenance never fixed a thing I asked. I always had a hard time out of Consuela (mail among other things) and a very nasty attitude whenever the managing staff is not around. I was standing in the lobby when I heard Consuela inform another guest to retrieve the mail from the mailbox. This angered me because if another guest can do her job by stepping out and retrieving the mail, then the guest has a chance to possibly go through the mail. I also watched housekeepers and other residents wash their clothes in the SAME machine that the SHEETS have to be washed in. WTH?!?!?!?!?!? I’ve informed my company to take all of the Extended Stay America’s off of our company hotel list. This hotel is poorly ran and if you ask me, it’s a disgrace to it’s name. « less
Read management response to this review.
Management response from RDO_Sarah_L, General Manager
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy. There are many points that you brought up – ranging from cleanliness to service to disturbances. These points all show some break down in the way in which we do things. I am truly sorry that you encountered all of these. We are working on a daily basis with our team to improve the quality of service that we provide. We have made strides since your stay with us and we hope to continue to move forward each day. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
« hide
“Great stay worth your money!”
Mar 25, 2013
IbrahimMo
It was a great stay at this hotel. People are very friendly here and ready to help you at anytime. Especially, Halima at the reception was very helpful. It is...
more »
It was a great stay at this hotel. People are very friendly here and ready to help you at anytime. Especially, Halima at the reception was very helpful. It is very cheap and worth the money that I paid for the stay. Overall, it was a great experience staying at this hotel. This is the second time i am staying at this hotel. I am sure I will come back again. « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you so much for taking the time to share your experience at the Extended Stay America Southfield Northwestern Highway. It makes me so happy to see such kind words about our hotel. Our staff works hard each day to provide our guests with a pleasant and cheerful stay - and I am so glad you were able to see the great service first hand! I will definitely let our team – and especially Halima know that you were so pleased.
I am glad to hear you are a loyal customer, and I look forward to seeing you again on your next visit to Southfield! Thank you again for posting your review.
« hide
“VERY DISGUSTED WITH MY STAY HERE!!”
Mar 7, 2013
Shanice T, canton mi | Trip type: Family
Me and my family stay here was a complete nightmare!! the rooms was infested with baby ants. We were moved twice and the rooms did not get any better each...
more »
Me and my family stay here was a complete nightmare!! the rooms was infested with baby ants. We were moved twice and the rooms did not get any better each room still had baby ants in the bathroom and kitchen. I was so digusted and upset i really wanted to pack our things and leave but it was so late in the night my children was sleepy and upset about moving from room to room we decided to stick it out but never will i take my family back here EVER!! what a waste of 80$ « less
Read management response to this review.
Management response from RDO_Sarah_L, Manager
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. e know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
« hide
“I've never seen such an un-professional staff w/ the exception of 2.”
Feb 15, 2013
GIGICAPONEPR, Southfield, Michigan | Trip type: Business
Let's start with I am a professional and credible member of mainstream media on an executive business trip. I have been using Extended Stay America for years in a variety...
more »
Let's start with I am a professional and credible member of mainstream media on an executive business trip. I have been using Extended Stay America for years in a variety of environments from California to Detroit. I am here on business for 3 weeks and because of my great experiences with this hotel chain in the past was happy that my company booked here. What I thought would be a pleasant stay here is turning out to be a nightmare. From the mean old lady at the front desk who likes to talk at the top of her lungs loud enough with guests and maintenance people at 1 in the morning to the rude housekeeping / maintenance staff congregating in the halls, yelling and going about all hours of the day and night like they live here instead of working here; I feel more like I checked into the local projects than an executive suite. The only thing that stops me from reaming this terrible experience through a mountain of bad mainstream reviews is the fact that a very professional lady named Conswella did everything within her power to make things right; including moving me from the 1st floor to that was supposed to be somewhere a little more quiet if it wasn't for the maids and crack head looking janitor who stands around in the hall way being loud and pestering the maids on company time. If my staff wasted company $$$ like this; I would be hiring new staff.. and for God sake make Conswella a manager; I bet she would be much better at hiring PROFESSIONAL behaving staff; as she sets a great example. I wont even get into how dirty the first room I was put in was with dead bugs under the sink and PUBIC HAIRS on my fresh towels!! No hangers in the closet, no fork or cup in the kitchen. OMG! Get housekeeping some glasses so they can see!! I almost dried my face on that towel; thankfully my vision is GREAT. My company spent a couple thousand dollars to fly me out here for work; I will be sure to let them know to NEVER spend it with this location ever again. This by far is the worst experience I have ever had with this chain; I would give just about anything for a good night's sleep. God bless you Conswella... you are the only thing I enjoyed about this hotel; thank you for trying to make a bad hotel better.l « less
Read management response to this review.
Management response from RDO_Sarah_L, Manager
I received a copy of your review, and wanted to take a moment to personally respond. I was truly disappointed to read your remarks concerning my staff. Please accept my apology. In response to your feedback, I have arranged training with each of the members of our team to discuss these issues. I am grateful for the feedback you provided so we are able to continually improve our hotel. I invite you to contact me at stf@extendedstay.com if you have any additional comments
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00pm
Check Out:
12:00 noon
Year of Last Renovation:
2000
Floors:
4
Rooms:
120
Non Smoking Rooms:
85
Handicap Rooms:
Suites:
120
Meeting Rooms:
0
Policies / Expenses
Cancellation: 6pm same day of arrival
Nightly Parking:
N/A
Total Taxes:
9.50%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Extended Stay America Northwestern Hwy
Studio 1 king non smoking
One King Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Deluxe Studio, One King Bed, Non-Smoking
One King Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Deluxe studio 1 king non smoking
One King Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio, One King Bed, Non-Smoking
One King Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio, One Queen Bed, Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio 1 queen non smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio, Two Queen Beds, Non-Smoking
Two Queen Beds
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio 2 queen non smoking
Two Queen Beds
Complimentary wireless Internet access keeps you connected. The in-room kitchenette includes a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Northwestern Hwy
Air conditioning
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
Non-smoking rooms
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Extended Stay America Northwestern Hwy
The closest Airport is Detroit Metro which is about 45 miles away. The cost of a taxi service is 48.00 one way. No shuttle service is available.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything went great. The hotel and it's Management anticipated our every wish and took care of us. It went so well that I have booked our conference there for next year. I have passed the web site on to others and will continue to do so. The Machinist Union is always setting up events all over the world, and I will continue to pass this information on to my brothers and sisters." S.C. - Biloxi, MS
"I want to thank all who have helped me book my group. You folks are truly wonderful and your website is the best group site I've ever worked with. Should our church decide to use you folks again I will always recommend and use your services!" L.P. - Windsor, CT