The new Staybridge Suites Indianapolis City Centre is located in downtown Indianapolis less than three blocks from the Indiana Convention Center and adjacent to the new Lucas Oil Stadium , home of the Indianapolis Colts.
Picture the roar of engines at the Indianapolis Motor Speedway , fine dining at St. Elmo's Steakhouse , and world class shopping at Circle Centre Mall - A stay at the Staybridge Suites Indianapolis City Centre places you in the heart of the excitement!
Indianapolis International Airport is located less than 20 minutes and easy interstate access makes a stay at the Staybridge Suites Indianapolis City Centre convenient for all travelers! While taking a break from the city, the hotel's spacious studio, one and two bedroom suites provide maximum comfort. All suites include fully equipped kitchen, DVD player, flat screen TVs, and upscale amenities .
Star Rating:
Local Attractions:
Lucas Oil Stadium, Indianapolis Convention Center, Victory Field, Indianapolis Zoo, Eitlejorg Museum, Indianapolis Motor Speedway, IUPUI, Circle Centre Mall, Conseco Fieldhouse, Indianapolis Children's Museum.
Hotel Reviews for Staybridge Suites Downtown Indianapolis Convention
4.0out of 5Based on 69 guest reviews, Very Good
Based on 73 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
35
Very Good
18
Average
12
Poor
5
Terrible
3
Most Recent Traveler Reviews:
“Great place to stay”
May 7, 2013
Mayhem_0, Michigan, North Dakota | Trip type: Business
Was in Indy for business... decided on the Staybridge. First reason was kitchenette, then on to continental breakfast and last was social hour. I think the best was the social...
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Was in Indy for business... decided on the Staybridge. First reason was kitchenette, then on to continental breakfast and last was social hour. I think the best was the social hour. Tuesday through Thursday down in lobby is social hour where they serve food, beer and wine, along with soft drinks. Staff was truly exceptional, would stay there again. My travel partner stayed at another hotel and I think I got the better deal. Right across the street from Lucas Oil, walking distance to downtown... A++++++ « less
“Where to begin?”
Apr 19, 2013
Relax_its_a_vacation, Los Angeles, California | Trip type: Friends getaway
I went on this property's web site to book a room. I got it all set up and the room averaged $202 a night. I was ready to book, but...
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I went on this property's web site to book a room. I got it all set up and the room averaged $202 a night. I was ready to book, but figured I'd check TripAdvisor first just to make sure it wasn't a dump. On Trip Advisor there was a link to Travelocity which I happened to click on, put in my dates and low and behold the room was $143 per night. Remembering that I saw a price guarantee on their website (if you find a lower price online, they give you a night free), I figured I'd call them to find out what the deal was. I was on my cell phone, so the minutes are clearly visible. At the 5 minute mark the representative confirmed that their site had a higher price and said she would transfer me to a manager to figure it out. So I get put on hold at around the 6 minute mark...at the 31 minute mark of being on hold with no one answering, checking back, or even elevator music, I used my son's phone to call them back. At this point I started thinking they realized the error and corrected it, so I took a screen shot of the Travelocity page showing the difference in prices. The next person who answered the phone was extremely nice but could do nothing. She told me the people I needed to talk to had left 25 minutes prior to me placing the call to her, meaning they were certainly open the first time I called.
I have never been treated so poorly by a company in my life. I work in research and I can tell you horror stories people have had with companies and now I find myself in the same boat. Thank you Staybridge for your guarantee and your EXTREMELY frustrating and underhanded process you put customers through. I REALLY wanted to stay here, but I don't think I can ever stay somewhere where they treat you so poorly. I've never been a masochist and I'm not about to start. If anyone would like a screenshot to verify what I'm saying, just ask and I'll send it to you.
Stay away from this hotel unless you really don't care how you will be treated. And if you ever do find a better rate online, book it, do NOT bother with contacting the hotel. They will only put you on hold indefinitely and get their price out of you in the end. An odd guarantee really, isn't it? « less
Read management response to this review.
Management response from Nichole Flett, Manager
I do apologize for the inconvenience you experienced while booking your reservation. Surely you should not have been put on hold for that long, that is inexcusable. I do have some questions for you if you could please call me at your earliest conveniece 317-536-7500. I also want to verify how the "find a lower price, get a night free" works. There are rules and stipulations on it. #1, the reservation has to be booked on our site, which guarantees you a room. #2: it has to be for the same room type, property, and have the same cancellation rules on each reservation. #3 it has to be within 24 hours of you making the reservation. With that being said, when you go onto sites such as Travelocity, Travelweb, Expedia, Travel Today, etc., these are all prepaid reservations. What that means is you get it for a lower price, which does not guarantee room type also, you cannot change or cancel the reservation, however when booking through our site at a higher price and you are guaranteed your room type, regular cancellation applies and you can change/cancel it if you want/need to. Each reservation you were looking at had different rules/cancellation policies and it was not actually booked through our site, so it would not have applied for this I hope this has answered your question and once again I'm sorry that you were inconvenienced. Please call me to further discuss your initial call. 317-536-7500 and ask for Nichole Flett
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“A perfect stay”
Apr 15, 2013
bookish42, Rochester, NY | Trip type: Business
I really liked this hotel. Check in and check out were easy, with no line. My room was quite large for one person and very well laid out, which made...
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I really liked this hotel. Check in and check out were easy, with no line. My room was quite large for one person and very well laid out, which made it seem even bigger. I hadn't realized there would be a fully equipped kitchenette, which really came in handy. Add to that a sitting area, a large desk, a very comfortable bed, and a roomy dressing/sink/bathroom area, and I was very pleased. My room was on the top (8th) floor facing the back of the hotel, and it was extremely quiet. The breakfast was pretty standard but with some nice details like fruit, Tazo tea, and salsa for the eggs. Everything was spotless and well kept. I used the business center to print some documents--very handy. And the free in-room Wi-Fi worked like a charm. A $10 airport shuttle stops right outside the hotel. Overall, the perfect stay. I would definitely stay here again. « less
“Not what I expected.”
Apr 4, 2013
Chicago_IlWoo_woo60, chicago, il | Trip type: Family
First off I had requested a two bedroom suite with one king size bed and two double beds. The first room they give us had one king and one queen....
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First off I had requested a two bedroom suite with one king size bed and two double beds. The first room they give us had one king and one queen. Went back to front desk and was given what I had requested. Didn't like the fact that after a certain time there is no one on duty to handle emergencies. The dishes in the cupboard were not very clean, the toilet in one of the bathrooms over flowed. The free meals didn't look good and the so called shop for purchasing snacks was not appealing. The mattress pad on the let out sofa bed was soiled and there were not enough towels or face towels and had to go down to front desk to get more. « less
Read management response to this review.
Management response from Nichole Flett, Guest Relations Manager
I'm so sorry that your room type you requested online was not the same when you came to the hotel. When reservations are made online (or not directly with the hotel) sometimes the reservations do not come to the hotel with the "exact" specifications as online, which is why we upgraded you to the larger room without hassle. We also do have someone on at all times to handle emergencies here at the building, however they may have been assisting another guest when you were needing them and I truly apologize that. In the future we will look into having more staff when it is busier at the hotel so we are able to assist more guests. Clearly we did not live up to the expectations you were expecting and I'd really like to get the chance to make this right. Please contact me at the hotel at your earliest convenience. 317-536-7500
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“A very basic hotel”
Feb 27, 2013
Jack_Cara, Los Angeles, CA | Trip type: Business
Overview: I was in Indy for a week for work. I was working at Lucas Oil Stadium, so the location was great! And walking distance to every thing in downtown...
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Overview: I was in Indy for a week for work. I was working at Lucas Oil Stadium, so the location was great! And walking distance to every thing in downtown Indianapolis.
The cons: I was in room 210 that faced the street(over the entrance). Street noise was an issue at times. Noise from the common area(tv and people hanging out). I would not recommend any rooms near the common room(210, 207, 211). No room cleaning on the weekend (unless requested Friday). They call it light cleaning. There is parking in the back, but it cost 14.00 a day.
The pros: Very close to Lucas Oil Stadium. Social night (free beer/wine, apps). Free internet. Free laundry (washers and dryers). Pool, workout room(very minimum equipment), DVD player in room. Microwave, full fridge, coffee maker, stove top burners. The couch was a pull out.
Overall, this seems to be a good hotel for the business traveler, and for a family. I would stay here again, but on a higher floor(the hotel has 8 floors). « less
Read management response to this review.
Management response from Nichole Flett, Manager
We are so sorry that you were unhappy with your particular room here at the Staybridge Suites Downtown Indianapolis. If you can, please let us know next time you are in town and I will be sure to add a note to your reservation so you do not get that room again. It's the only room in the building that faces both the lobby as well as the street so it can be bothersome to some guests in that room. Thank you so much for your review and we look forward to seeing you again here at Staybridge Suites Downtown Indianapolis.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00pm
Check Out:
12:00 pm
Year of Last Renovation:
2008
Floors:
8
Rooms:
113
Corridors:
All Rooms Have Interior Hallways
Non Smoking Rooms:
97
Handicap Rooms:
Suites:
113
Meeting Rooms:
0
Policies / Expenses
Cancellation: Group cancellation: 21 days prior to group arrival. Individual cancellation: 6pm day prior to arrival.
Nightly Parking:
$10
Total Taxes:
17.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Staybridge Suites Downtown Indianapolis Convention
One Bedroom Suite, One King Bed, Non-Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio, One Queen Bed, Non-Smoking
One Queen Bed
Complimentary wired and wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Two Bedroom Suite, One Queen Bed, Non-Smoking
One Queen Bed
Complimentary wired and wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite, Two Double Beds, Non-Smoking
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Standard
Two Beds
Complimentary wired and wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Staybridge Suites Downtown Indianapolis Convention
Air conditioning
Alarm clock
Baggage storage facilities
Camping or barbeque facilities
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Kitchen facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Staybridge Suites Downtown Indianapolis Convention
Indianapolis International Airport: 7.8 miles West. Airport shuttle is not available. Taxi $20-$25 one-way.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Your service is a wonderful find. I will certainly use it again and recommend to others. What makes it even better are the people you actually work with at the property that make it so much more worthwhile. Your service saved me many hours of work and frustration." M.H. - Atlanta, GA
"I think you company is the fastest and most efficient way for the consumer to get the best deal. There are usually at least 15 hotels competing for the reservation so the consumer gets the best price." J.D. - Oklahoma City, OK
Based on 73 traveler reviews 
Value
Rooms
“Great place to stay”
“Where to begin?”
“Not what I expected.”
“A very basic hotel”
One Bedroom Suite, One King Bed, Non-Smoking
Studio, One Queen Bed, Non-Smoking
Two Bedroom Suite, One Queen Bed, Non-Smoking