EXTENDED STAY DELUXE AUSTIN ARBORETUM NORTH - Austin TX 2700 Gracy Farms Lane 78758 Texas Map

3.5 out of 5 Based on 44 guest reviews, Average

Based on 44 traveler reviews

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Most Recent Traveler Reviews:

“A Very Cute Boutique Feel”

May 13, 2013 Ava I, Austin, Texas | Trip type: Solo travel

Overall, I would recommend this place for a short or extended stay. Customer service is everything, so if something does go wrong or is not to your satisfaction, you want... more »

Overall, I would recommend this place for a short or extended stay. Customer service is everything, so if something does go wrong or is not to your satisfaction, you want to stay where people are willing to make it right. That's what you get at this location-people willing to make your stay as pleasant as is within their control.

While I decided where in Austin I wanted to take up residency, I stayed at this hotel (close to 6 months). I enjoyed my time there. I felt secure and that my belongings were secure. I mainly dealt with Monica, Samantha and Kenny and always found them very cheerful and customer service oriented. Though I never had any problems, if I had questions or needed anything they were very helpful, courteous and friendly (All the staff were that way, but I mainly dealt with those 3).

My room was small, but it had everything (except a stove) I needed to function on a day-to-day- full bath, large, modern TV and a queen bed, etc. I used the kitchen table for my home office and it worked well.

During the summer months when all is in bloom, this hotel really becomes quite charming. It's situated in a community of apartment complexes that maintain their exterior, so the whole street looks nice (this is not an endorsement of "safe", but aesthetically pleasing. Right across the parking lot is a cute little market place that has a nice yoga studio, a small convenience store, quaint hamburger, pizza, and taco restaurants.

It's located fairly close to the metro rail stop (not walking distance close), and that's a nice feature to access downtown.There is a bus stop just across the street too. Since it's on the north-end of Austin, you will have to drive or use some kind of transpo to get downtown, where most of the action is for visitors.

I looked at many of the extended stays in the area and although they were all acceptable, this was the "cutest" and most neighborhood-like to me. Of course, like any hotel or apartment complex, you can't choose your neighbors and sometimes you get a strange one or two.

However, it's nice that I could block out much of any foot traffic from the halls, and I didn't hear a lot of noise through the walls. Like you would be anywhere-just be mindful of foot traffic from within and outside of the complex.

Lastly, the breakfast that they provide is standard continental and the novelty wears off quickly, but it's there if you want it. « less

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“Ghetto, musty, humid”

Apr 25, 2013 torr3s12

I came together Austin TX today and when I walked into the hotel room today it was musty., damp and the ffurniture was dingy. The residents were scary and the... more »

“Find a different hotel if you are used to a little more quality.”

Mar 14, 2013 Susan B, Plano, TX | Trip type: Family

The furniture in this room looked like it came from a garage sale and the couch was dirty. We were told the bed was a queen sized bed but it... more »

The furniture in this room looked like it came from a garage sale and the couch was dirty. We were told the bed was a queen sized bed but it was a full and my husband and I woke up both mornings and agreed we would have slept better on the floor. The bathroom floor had hair that did not belong to anyone in my family and the A/C would either blow extremely cold or nothing at all. The first room we were given and refused was in the back building and smelled of heavy stale smoke and there is no elevator or exit in the middle of the building. This hotel is advertised as the "Arboretum North" and should not be allowed to be associated with the Arboretum in any manor. « less

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“Great Customer Service”

Mar 9, 2013 Nate P, Troup, Texas | Trip type: Business

I was in Austin for on business and had an unexpected overnight stay. Monica and the staff went out of their way to get me into a room during the... more »

“Last Minute Visit, Inexpensive, Great Location & Great Staff”

Feb 24, 2013 Reyeh A, Kenosha, Wisconsin, United States | Trip type: Solo travel

I'm late with my review from October 17-20th 2012. My trip was last minute & the night I arrived in Austin, I found out most hotels were booked for some... more »

I'm late with my review from October 17-20th 2012. My trip was last minute & the night I arrived in Austin, I found out most hotels were booked for some sort of event. Learned of Extended Stay America by chance while surfing the internet. This location is conveniently situated near the hospital, within a safe neighborhood, with cute food locations and shopping nearby (not the purpose of my visit). The staff worked with me and I wish I could locate the front desk staff member's name, but she was extremely helpful (as well as her supervisor). We conversed of my work industry, as I work with various hotels, and how I was pleasantly surprised to find them. The only negative feedback I can provide: The shower didn't work (no water pressure/water flowing at all) the second day of my stay. Front desk had maintenance come in the same day I reported and corrected later the same day. However, I was sad that the 'correction' was only temporary, as the next evening prior to my preparing to depart at 3 am - left me with only drops of water at a time to rinse my hair. Building #2 (straight back and behind main hotel with office) was comfortable. However, I do have to agree with another reviewer on Trip Advisor, there is a musky and smoke odor, within the buildings. I was staying in a non-smoking room. Maybe a new air purifier could help (just a suggestion). Otherwise, no complaints as I will be staying again in a few weeks, and this time with family in tote. *Question: as the suites are ample - is it a south thing to have no TV in the sleeping areas? Only one is located in the sitting area which is near kitchenette. Just wondering. « less

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