Hotel Reviews for Fairfield Inn & Suites Knoxville East
3.5out of 5Based on 70 guest reviews, Average
Based on 79 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
20
Very Good
27
Average
21
Poor
7
Terrible
4
Most Recent Traveler Reviews:
“Great, but need to read”
May 18, 2013
StephV44, York, Maine | Trip type: Couples
Parking lot was clean and grounds well maintained. The lobby and room was clean and appeared to be well maintained. The staff was nice. The room had the usual shampoo...
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Parking lot was clean and grounds well maintained. The lobby and room was clean and appeared to be well maintained. The staff was nice. The room had the usual shampoo and coffee, but we also had a small refrigerator. I must add every time that Marriott chains supply a separate conditioner as most hotel chains no longer do that. Big kudos every time for that commodity. The room is not temperature controlled, but was comfortable. The breakfast area was very well kept and stocked with traditional continental breakfast items along with waffles, Jimmy Dean breakfast sandwiches, etc. The pool and exercise room were clean as well. There was no hot tub/jacuzzi. While the staff was incredibly nice, we did have a situation occur just as we were leaving. There are two computers in the lobby. An employee was on the computer to the left. I went to use the computer on the right so I could print something. The computer on the right has a sign that says it does not print. The employee immediately noticed me and said she would only be a minute. I'm assuming she was needing to print something, because there was no one at either computer shortly before while we were eating breakfast. With her choosing the computer on the left, it was a common sense conclusion that she needed to print something. Several minutes went by and I looked at the screen to see she was going through her email on Yahoo. I walked on the side of her so she could see I was still standing there and I paced. It wasn't until another employee told her to get off the computer that she signed off of Yahoo and got up from the computer. No printing ever occurred. Apparently, employees are allowed to use the computers while working. That's fine. I have no problem with that. I do, however, have a big problem with an employee using the only computer that prints at 8am when guests are normally rushing to eat, pack up, print flight/travel stuff and leave. To top it all off, she knew I was there, knew I needed to print and continued on the same computer instead of getting up and moving over to the other computer knowing she had nothing to print. While our stay was good and the staff was nice, I would be remiss not to mention the downfall and score the experience appropriately. I called the hotel after we left to discuss with the manager, but he was not there. So, I sent an email. As of today's date, I have not received any form of correspondence in return. The email was sent over a week ago. « less
“Enjoyed the hotel”
May 15, 2013
A0730, Columbus, Ohio | Trip type: Family
This hotel is nice. It's very clean. The pool was heated well and the breakfast is nice. They have waffles, jimmy deans sausage biscuits, oatmeal with nuts, brown sugar and...
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This hotel is nice. It's very clean. The pool was heated well and the breakfast is nice. They have waffles, jimmy deans sausage biscuits, oatmeal with nuts, brown sugar and honey, fruit cups, and cereal selections. The room was well acquainted, cozy, and the beds were comfortable. The bathroom is nice, just watch yourself as you step into the tub, it is very slippery. The morning employees were very helpful. The breakfast lady was there to make sure breakfast was kept full. The hotel is situation in the country area of Knoxville, but to get to major stores and shopping isn't so far. I would come back to this hotel. I recommend this hotel highly for people stopping of I-40 east. « less
“One of the cleanest hotels I've stayed at”
May 15, 2013
treschic, Kauai, Hawaii | Trip type: Couples
Clean comfortable room. Very clean actually. The breakfast is always a bonus while staying at a Fairfield inn. This breakfast room sparkles its so clean. The staff is some of...
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Clean comfortable room. Very clean actually. The breakfast is always a bonus while staying at a Fairfield inn. This breakfast room sparkles its so clean. The staff is some of the most accommodating I've encountered. This hotel has its act together other than the rugs should be replaced probably soon and the elevator could use attention. Room could use luggage racks. There's nothing fancy here, but it is well worth the money. Conveniently located off the interstate. Christy was the bubbly associate that took care of the breakfast area every morning and is a real asset to the hotel. I didn't give 5 stars due to the condition of the elevator, rugs and my check in experience. My credit card had a hold put on it as a security precaution and the associate that checked me in could use just a little training in handling those situations, she wasn't bad by any means. All in all this hotel worked great for our return to Tennessee to visit family. « less
“Great Experience”
May 1, 2013
XX_On_The_Go_11, Jackson, Michigan | Trip type: Couples
Nice motel. Easy check-in with 3 people behind the desk. Express check-out was even better. A little hard to get to from I75. Room and bath were very clean, and...
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Nice motel. Easy check-in with 3 people behind the desk. Express check-out was even better. A little hard to get to from I75. Room and bath were very clean, and the carpet as well. Furniture was in good shape and the beds were comfortable. Room had desk/chair with Wi-Fi available. Only lacking item was a luggage rack. Breakfast had a large food selection with waffels, rolls, cereal, fruit, but no meats or eggs. Food was replentished by two employees. Seating area was in an adjoining room which was nice. « less
“Friendly and clean”
Apr 27, 2013
Patty A, Capon Springs, West Virginia | Trip type: Family
The staff here is very nice and eager to please. They obviously take pride in making their guests feel at home and go out of their way to accommodate guests'...
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The staff here is very nice and eager to please. They obviously take pride in making their guests feel at home and go out of their way to accommodate guests' needs. The hotel was quiet in the rooms. Internet worked well. My room was clean and very comfortable. Breakfast was nice, and maintained nicely, « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
300 pm
Check Out:
1200pm
Year of Last Renovation:
2008
Floors:
3
Rooms:
105
Non Smoking Rooms:
105
Handicap Rooms:
Suites:
8
Meeting Rooms:
0
Policies / Expenses
Nightly Parking:
$0
Total Taxes:
17.25%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Fairfield Inn & Suites Knoxville East
Double Room
Two Double Beds
This room measures 338 square feet (30 square meters). Slip into the pillowtop bed with premium bedding for a good night's rest. Bathroom amenities include a hair dryer. Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
King Room
One King Bed
This room measures 338 square feet (30 square meters). Slip into the pillowtop bed with premium bedding for a good night's rest. Bathroom amenities include a hair dryer. Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Fairfield Inn & Suites Knoxville East
Air conditioning
Alarm clock
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Hairdryer available
Handicap accessible
Internet - wireless
Laundry facilities
Movies in room
Non-smoking rooms
Office or business center
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Pet Friendly?
Sorry, pets are not allowed.
Testimonials: Why use Hotel Planner?
"Using your site took alot of the "headache" out of finding accomodations for our family reunion. I would have never imagined that I could do so little work in so little time and get the results that I needed fast! Kudos for such a grand idea!" I.M. - Baton Rouge, GA
"Our family reunion held at the Orchards Hotel in Williamstown, MA. was GREAT! The accomodations were just out of this world and the staff were very helpful and pleasant. I will highly recommend your service and website and will use you again in the future." T.M. - Arlington, VA
Based on 79 traveler reviews 
Value
Cleanliness
“Great, but need to read”
“Enjoyed the hotel”
Double Room
King Room