TAKE A NEW LOOK
Opening: September 2009
A new era begins for the Hotel Julien Dubuque. For over 150 years this historic downtown hotel has served as the welcoming icon of the Mississippi River region. And now, with its $30+ million dollar interior/exterior renovation, the hotel features excellent amenities and luxurious furnishings. Experience the grandeur of the past while enjoying the very finest in service and accommodations.
Full service, luxury boutique hotel*Downtown Main Street*Easy walking distance to area shops,museums and area attractions*State of the art-Meeting space for 6 to 500 guests*Elegant weddings and special events*New indoor pool, fitness center and Potosa spa. River Boat lounge, Atrium Bar, Wine Bar & Caroline's Dining Room-serving breakfast, lunch, dinner and room service. Geo-thermal designed.
Star Rating:
Local Attractions:
National Mississippi River Museum & Aquarium, NEW Diamond Jo Casino, Dubuque Art Museum,River Boat rides,shops, restaurants, wineries, golf courses, Dubuque Welcome Center, Grand River Convention Center
Galena, Illionis: 12 minutes
May 17, 2013
PaulM1956, Chicago | Trip type: Solo travel
I stay at this hotel often. Have always loved it. But I had something happen to me that has never happened before and should never happen to anyone. The front...
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I stay at this hotel often. Have always loved it. But I had something happen to me that has never happened before and should never happen to anyone. The front desk checked me into a room. I went up to the room, opened the door and I thought to myself -- Oh-oh, they gave me a smoking room. I could distincly smell cigarettes. But I need to make an urgent phone call before going to the front desk and asking for a non-smoking room. So I dropped my luggage just inside the door and started my call. While I was on the phone, I noticed a pack of cigarettes and a lighter on the desk. I turned around and there on the bed, was some other person's open luggage. The front desk have checked me into a room that was occupied!! Luckily, the other person was not in the room. I can only image the situation if I had walked in on someone!
I quickly ended my call, grabbed my luggage, bolted out of the room and went to the front desk. I told them the room they gave me was already occupied, could I have another -- preferably one that isn't occupied and a non-smoking room. They said, "It's impossible that there is someone else checked into that room -- it's empty. And all of our rooms are non-smoking." I said, "Well then someone forgot to tell the person who is already checked into that room that it's my room. And you might want to charge them extra for smoking in the room." One of the desk clerks took a key and went up to the room. He came down and said a mistake had been made. They gave me another room. No apologies, nothing. Just, here's a key to a different room.
I didn't make too much of a fuss or complaint, but I figured the least they could have done was comp me for my room. If I walked in on a lone woman (or even a man), it could have been a nasty scene for everyone. I was put in a terrible situation, and was lucky that the other person wasn't in the room when I walked in.
But given the complete collapse of customer service that is prevalent everywhere these days, I suppose this is the new gold standard. If you hire inexperienced people, invest minimally in training and investment nothing in customer service training, then this is what we get. « less
“Don't do the Brunch”
May 15, 2013
Nita1268, Dubuque, Iowa, United States | Trip type: Family
Though the Hotel is beautiful the food is LESS than desirable. We did the brunch for Mother's day. We ahd a party of 10 (not a cheap lunch). The server...
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Though the Hotel is beautiful the food is LESS than desirable. We did the brunch for Mother's day. We ahd a party of 10 (not a cheap lunch). The server (though he was nice) never picked up plates and we had to ask for refills. Also everything was SALTY. The Chef needs more lessons in food prep. Also the lines were crazy long and they only had one omelet table and one meat table. Most of the main foods were cold. They need to get better qualified Management for the Food & Beverage there to make sure that the food standards are a good as the hotel. « less
“"Historic yet updated nicely"”
May 13, 2013
JLWelch, McHenry, IL | Trip type: Family
We stayed at the Hotel Julien for Mother's Day weekend. What a wonderful surprise. The location was right in the center of downtown Dubuque. The staff was very warm and...
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We stayed at the Hotel Julien for Mother's Day weekend. What a wonderful surprise. The location was right in the center of downtown Dubuque. The staff was very warm and welcoming and Kory, our bartender, in the hotel lounge was very personable. The rooms are very nicely updated with huge showers, granite countertops, personal Keurig coffee makers, etc. We had Mother's Day brunch at the hotel and it was very good. Katie was our waitress and she could not have been more attentive and sweet. We usually go to Dubuque a couple times a year for various reasons and we will stay here again for sure! Thank you Hotel Julien for making my Mother's Day weekend one to remember! « less
“We expected better”
May 8, 2013
DoctorPonce, Scottsdale, Arizona | Trip type: Family
In town for a wedding, stayed in a 2 room suite which allowed for one bedroom and one living area that had a couch turned into a bed (for a...
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In town for a wedding, stayed in a 2 room suite which allowed for one bedroom and one living area that had a couch turned into a bed (for a second couple). When reserving the room and speaking with the reservation guy, he knew we had 4 adults, yet, once we arrived, there were only 2 sets of towels and 2 coffee mugs and 2 waters. We notified the front desk of 4 people and had to notify them a second time in order to get extra towels, etc. The wi-fi was extremely slow and therefore useless in our room. The room was nicely decorated, large bathroom with 2 robes and a fully stacked snack bar with wine, etc (no price list- we had to call for that). The street below was noisy until 0200 due to the bars, but the sofa sleeper was okay and the beds were comfortable. The towels were rough. Overall, for the price, we expected better service. The accommodations were adequate though. Pretty hotel. « less
Read management response to this review.
Management response from HJDMananger, General Manager
Dear DoctorPonce,
Thank you for your comments regarding your recent vist to Hotel Julien Dubuque.
We cherish all feedback from our traveling guests, as those that care to take the time to comment truly are showing they wish us the best. Your comments will be shared with the team to improve on how we work.
We look forward to seeing you again soon.
Thank you,
Team Hotel Julien
« hide
“Right on the ol' Mississippi.”
May 8, 2013
Doug L, Brookston, MN | Trip type: Family
If you enjoy staying in "period" hotels that have been refurbished, the Julien in Dubuque is an excellent choice. Room was very good with stained bed spread being the only...
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If you enjoy staying in "period" hotels that have been refurbished, the Julien in Dubuque is an excellent choice. Room was very good with stained bed spread being the only complaint. Amenities, including bath robes, were appreciated. Again, everything was very good except for the one glaring issue about the stains. Food in restaurant is very good. Gloriously the windows can be opened to allow in fresh air. « less
Read management response to this review.
Management response from HJDMananger, General Manager
Dear Doug L,
Thank you for taking the time to share of your experience at Hotel Julien Dubuque.
Our apology that the room presentation was not perfect; our Housekeeping team works hard every day to ensure that the guest rooms are always a positive lasting memory, unfortunately we did not work hard enough.
Happy to read that the weather had cooperated enough for you to enjoy the fresh air.
Hope to see you again soon!
Sincerely,
Team Hotel Julien Dubuque
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This room overlooks the city or river. Complimentary wireless Internet access keeps you connected, and the LCD TVs offers HBO. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has bathrobes, designer toiletries, and a hair dryer. Complimentary newspapers, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Premier king suite
One King Bed or
One Sleeper Sofa Bed
This room overlooks the city or river. Complimentary wireless Internet access keeps you connected, and the LCD TVs offers HBO. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has bathrobes, designer toiletries, and a hair dryer. Complimentary newspapers, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Executive with one king bed
One King Bed
This room overlooks the city or river. Complimentary wireless Internet access keeps you connected, and the LCD TVs offers HBO. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has bathrobes, designer toiletries, and a hair dryer. Complimentary newspapers, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Hotel Julien Dubuque
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Car rental
Central location
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Diners Club
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Grocery service
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Kitchen facilities
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Spa
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
Terrace
Travellers cheques accepted
VCR or VCP
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hotel Julien Dubuque
Dubuque Regional Airport
American
30 minutes, Complimentary shuttle
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: 7am-10pm daily
to/from Dubuque Regional Airport and to/from Port of Dubuque attractions
Testimonials: Why use Hotel Planner?
"Everything went great! They even provided complimentary "goodie" bags :)- I'm glad I came across your site. It made things so much easier... Yes...I have referred someone to your site already and I trust we will use you again :) Thank you for your assistance :))" Y.C. - Tulsa, OK
"I will definitely use you in the future. You saved me on this one as space was really tight that week in DC." K.T. - New York City, NY
Based on 313 traveler reviews 
Value
“This should never happen”
“Don't do the Brunch”
“"Historic yet updated nicely"”
“Right on the ol' Mississippi.”
Executive room with two queen beds
Premier king suite
Executive with one king bed