Dear Future Guest: When making your next hotel reservation in the New Orleans area, I would like to invite you to experience the new Sleep Inn New Orleans.
The Sleep Inn New Orleans - CBD is the ideal choice for the traveler. We offer 129 attractive and comfortable guestrooms, with your choice of two double beds, queens, and also king size beds with your choice of smoking or non-smoking and handicap accessible rooms. Each room is equipped with remote control 25" Cable television with HBO, CNN & ESPN, direct dial data port telephones, on-site fitness room, and meeting space if needed. Our outdoor pool and beautifully landscaped downtown hotel ensures that you can relax in comfort during your stay. We also offer services and amenities most important to you the traveler.
The Sleep Inn, Downtown/CBD is now proud to offer WIRELESS HIGH SPEED INTERNET ACCESS in all guestrooms and common areas.
“Fire Hazard found at hotel and worst customer service ever.”
May 19, 2013
Mary J, Oak Island, North Carolina | Trip type: Couples
Had car trouble in Metaire, La. Honda Dealershiop shutteld us to this Hotel that we picked from coupon book. Arrived around noon and expalined what had happened to front desk...
Had car trouble in Metaire, La. Honda Dealershiop shutteld us to this Hotel that we picked from coupon book. Arrived around noon and expalined what had happened to front desk person who said she was the manager. Rudest prson I have ever spoken to. Told us we would have to wait until 3:00 to check in because that was their normal check in time. This was on May 13 and our car was not going to be ready until the 15th. Well on the 15th we were told by Honda that our car would not be ready until the 16th, so I had to do some laundry. After putting clothes in washer, I noticed that the door to maids closet was not closed properly, so I opened it and the fire alarm went off. First person to check out was from hotel and found nothing. Firemen came and asked me if I had seen anyone. I explained that someone went down the stairs and that I opened the door and fire alarm went off. Firemen opened the door and alarm went off and smoke came pouring out of the closet. The firemen dertermined that it was the dryer that was causing the problem. Manager came and firemen asked him for key to open dryer. He stated that someone had thrown a cigarette down the laundry shoot and looked at me. Fireman told him that was not the problem, it was the dryer and unplugged it. I asked the manager what he was going to do about my laundry since I could not dry it and I had saved his hotel from catching fire and his response was that " I was interfearing with his investigation and he was going to call police." It took me two hours to get my clothes back and never got a "Thank You" for saving hotel from catching fire. « less
“Terrible Customer Service”
May 14, 2013
My friends and I were in town for the N.O. Jazz Fest. After driving for 12 hours through the night and arriving at 10am, all we wanted to do was...
My friends and I were in town for the N.O. Jazz Fest. After driving for 12 hours through the night and arriving at 10am, all we wanted to do was shower and take a nap. However, even though our rooms were vacant, “clean”, and ready, the front desk agent, who didn’t even address us until after she was finished placing her lunch order on the phone, informed me that we could not check in early without a $20 cash (because “the machine was down”) early check in fee. For someone who works in the hotel industry, I found an early check-in fee to be quite ridiculous. However, after a few moments of discussing this issue, we paid the $20 Cash so we could unpack & relax. After 30 minutes in the room, the front desk agent sent the houseman to have me come down to the desk. I assumed this was to speak to a manager per my request. However, the manager simply called me down to make sure I knew that the front desk person was a “good employee” and that I shouldn’t be upset with her. He did not once apologize for the inconvenience to me and my friends. Location to Bourbon Street and other tourist attractions is decent, but not worth the horrific customer service. The night Manager was the only employee that knew what she was doing. « less
“The worst hotel I've ever been”
May 14, 2013
La R, Parma, Italy | Trip type: Couples
I travelled a lot, and this is the worst hotel in which I've been! Expecially for the impoliteness and arrogance of the reception employees! The hotel is dirty! I booked...
I travelled a lot, and this is the worst hotel in which I've been! Expecially for the impoliteness and arrogance of the reception employees! The hotel is dirty! I booked a non smoking room, but they assigned me a smoking room with obviously a bad smell! The bed was old uncomfortable! « less
I would not stay at this hotel again- just a little review of reasons
large live cockroach in room within 10 minutes after arriving with another bug found a few...
I would not stay at this hotel again- just a little review of reasons
large live cockroach in room within 10 minutes after arriving with another bug found a few days later
ice machine on our floor did not work( even though management wrote back to a guest in april that they were all fixed now)
hair dryer /electrical did not work at sink area
shower water lukewarm only
rude, unpleasant front desk staff
we were asked to change rooms after we were there a few days and leaving the next day for " renovations" Really, you did not know a few days before then that you were going to be doing renovations. ( we did not move after all)
some of interior run down and shabby
no protein at all at breakfast, just sugary starches
May 6, 2013
Mark M, Orlando, Florida | Trip type: Family
The front desk staff are incredibly unfriendly and have no concept of "who the customer is." Why be in the hotel business if you are going to treat people like...
The front desk staff are incredibly unfriendly and have no concept of "who the customer is." Why be in the hotel business if you are going to treat people like garbage?? The room was ok but the pocket door leading to the bathroom was stuck and did not close. The iron was broken and leaked all over my suite pants. The cold cereal continental breakfast is best skipped - however take a banana. There were no filters in the room coffee pot so that was useless. It was the worst $220/night hotel I've ever experienced. However, kudoos to the maintenance man - the only hospitable employee in the building. He should definitely find a better place to work!! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
1 bed. Complimentary wireless Internet access. TV with cable channels, including HBO and ESPN. Voice mail and complimentary local calls. Coffee/tea maker. Hair dryer. Iron/ironing board. Blackout drapes/curtains. Microwave and refrigerator on request. Air conditioning.
Standard Two Doubles
2 beds. Complimentary wireless Internet access. TV with cable channels, including HBO and ESPN. Voice mail and complimentary local calls. Coffee/tea maker. Hair dryer. Iron/ironing board. Blackout drapes/curtains. Microwave and refrigerator on request. Air conditioning.
Amenities - Sleep Inn Downtown / Cbd
Baggage storage facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Facilities for the disabled
Fitness and health centre
Free local calls
Internet - wireless
Movies in room
24 hours opened
Office or business center
Private bathroom in room
Safe in rooms
Self controlled heating/cooling system
Swimming pool - outdoor
Tea and coffee making facilities
Telephone in all rooms
Travellers cheques accepted
Sorry, pets are not allowed.
Airport & Shuttle Information - Sleep Inn Downtown / Cbd
Start out going EAST on JEROME S GLAZER AIRPORT ACCESS RD toward AIRPORT ACCESS RD. JEROME S GLAZER AIRPORT ACCESS RD becomes AIRPORT ACCESS RD.
Merge onto I-10 E. Take EXIT 234B on the LEFT toward POYDRAS ST / SUPERDOME.
Stay STRAIGHT to go onto POYDRAS ST. Turn LEFT onto O'KEEFE AVE.
End at Sleep Inn CBD
334 Okeefe Ave, New Orleans, LA 70112, US
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Airport Express Shuttle is available from the Louis Armstrong International Airport>
Testimonials: Why use Hotel Planner?
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