We are located in tourist area of "Condado" in San Juan, 1 block walking distance to condado beach, minutes from Old San Juan with historic sites, "El Morro" fortress, shopping, cruise ships and much more. Our accommodations include air conditioned rooms, cable TV, safes, iron/board, hair dryer, phone data ports, Laundry services,free wireless, swimming pool, free continental breakfast, 24 hour front desk. GROUP RATES able all year round. IF you wish to schedule a tour our staff would glady help you schedule one.
Star Rating:
Local Attractions:
Old San Juan,Cruise Ship Docks,Plaza Las Americas Mall, Walking distance to the beach, restaurants, boutiques, shops. Public transportation one block, taxi pick up at hotel.
Originally, we booked holiday inn (san juan plaza hotel), but once they dropped the holiday inn franchise, we noticed the reviews started going bad, so we changed to this hotel....
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Originally, we booked holiday inn (san juan plaza hotel), but once they dropped the holiday inn franchise, we noticed the reviews started going bad, so we changed to this hotel. Cwe arrived early. Checking in was quick & easy. Once we got a refrigerator moved in (we had notifed ahead of time we needed one for insulin, so they had ond for us in 15minutes). Breakfast room is nicest I've seen and cozy, food was standard. Ice &soda machine are on 1st floor beside pool...soda machine was broken so they we're sending everbody next door to, of all places, san juan plaza hotel/old holiday inn! Staff very friendly, accomodating & knowledgable. Bathrooms arecramped....couldnt sit on toilet without left shoulder being against vanity, shower head almost too low for me and I'm under 5'5" while i could bare get towels from towel rack which is in shower and located at about 6'6". Very few outlets (1 in bathroom & 1 in bedroom). Beds were standard and ok. Overall, I'd come here again. « less
“For pre cruise night it is ok. Hotel is dated, but clean and safe. Staff is very helpful and nice”
Stayed for 1 night pre cruise. Hotel is dated, bathroom is very dated, but it was clean and the bed was very comfortable. It was a $17 cab fare to...
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Stayed for 1 night pre cruise. Hotel is dated, bathroom is very dated, but it was clean and the bed was very comfortable. It was a $17 cab fare to the hotel plus $1 per bag from the airport. The fare to old San Juan was $16 and the fare to. The Pan American cruise terminal was $15 plus $1 per bag. Breakfast is included, but they only have Sanka and not freaks brewed decaf coffee. Hotel staff was very nice and extremely helpful. Hotel has free high speed Internet. « less
“Pre Cruise”
Apr 12, 2013
JimsterandPat, Palm Springs, California | Trip type: Couples
This is a older hotel, not like the newer, updated, or US mainland Comfort Inn's. We had a nice two nights sleep prior to our cruise. Bed was comfortable, A/C...
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This is a older hotel, not like the newer, updated, or US mainland Comfort Inn's. We had a nice two nights sleep prior to our cruise. Bed was comfortable, A/C worked great, Room clean, not spotless. Staff was pleasent, walking distance to everything and short walk to bus stops to Old San Juan. Rooms in San Juan are exspensive, this was fine for the cost of the room, realitively. « less
I can say that the first two days stay here was just fine. There were some very nice gentleman and an older lady who greeted us every time we walked...
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I can say that the first two days stay here was just fine. There were some very nice gentleman and an older lady who greeted us every time we walked in. They were very accommodating to us. I wish we knew their names so we could give them some great credit. On the third day, after we ate breakfast, there was a different woman at the front desk named Brenda. What can we say about her? We decided that we wanted to stay an extra night in the hotel and that we wanted to downsize to a smaller and cheaper room. From the get go, Brenda seemed a little rude. She told us that we already had the cheapest room and that we had been receiving a rate that was "not allowed" and that her other colleagues, pretty much don't know how to do their jobs. My response was, "No...they have customer service and they were very accommodating to us." I asked if she was the manager and if there was a manager we could speak with. She responded with "No, and there will not be a manager in today that can help you." We left after getting Brenda's name and decided we no longer wanted to stay at the comfort inn. We only had a little time but we were able to find a nice little place down the street and it was cheaper. We called and booked this new place. About 15 mins later, we received a phone call from Brenda saying that we could now have a cheaper rate and downgrade to the smaller room because she talked with her manager. Instead of telling us off in the first place and throwing her co-workers under the bus, she should have said she would give her manager a call and see what she could do. It was too late for us since we already booked our room at this next location so they didn't get our business for the next couple of nights due to poor customer service from ONE employee! « less
“Very decent place”
Apr 9, 2013
MDTravellerUSA, Maryland | Trip type: Family
A nice hotel, close to the beach and the old city - we walked to Old San Juan and back a couple of times with 3 kids, and it's a...
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A nice hotel, close to the beach and the old city - we walked to Old San Juan and back a couple of times with 3 kids, and it's a nice scenic walk. Breakfast is very good, nice variety, always stocked up. Staff was very helpful, gave suggestions, arranged for taxi, provided extra towels, etc. The pool is pretty nice as well. Overall, great stay. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
03:00pm
Check Out:
12:00noon
Year of Last Renovation:
2002
Floors:
7
Rooms:
50
Non Smoking Rooms:
24
Handicap Rooms:
Suites:
2
Room Windows:
Windows Don't Open
Meeting Rooms:
0
Policies / Expenses
Cancellation: 48 hours prior to arrival. Groups 30 days in advance
Nightly Parking:
10.0
Typical Group Deposit:
100%
Total Taxes:
9.00%
Total Misc Fees:
$5.45 USD (mandatory resort fees/taxes)
Room Types - Comfort Inn San Juan
Standard King Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. The private bathroom has a hair dryer. A safe, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Smoking.
Standard King Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. The private bathroom has a hair dryer. A safe, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Standard 2 Double beds Non-Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. The private bathroom has a hair dryer. A safe, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Amenities - Comfort Inn San Juan
Air conditioning
Alarm clock
Central location
Complimentary breakfast
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Elevator
Facilities for the disabled
Fax available
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Safe in rooms
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Telephone in all rooms
Television
TV - Free Cable
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Comfort Inn San Juan
Luis Muñoz Marin International Airport. 3 Miles from hotel. Taxi fare starting $15 plus luggage approx.
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 152 traveler reviews 
Value
Rooms
Service
“One bad apple can make the bunch go bad!”
“Very decent place”
Standard King Smoking
Standard King Non Smoking
Standard 2 Double beds Non-Smoking 