2008 Platinum Award Winner from Choice Hotels; all rooms are either king or two double beds; limited complimentary continental breakfast bar in lobby; indoor pool; walking distance to shopping mall and grocery store.
Star Rating:
Local Attractions:
Yankee Candle, Magic Wings, Basketball Hall of Fame, Six Flags New England, Five College Area, Holyoke Mall
Mar 10, 2013
myxbze, Farmington, MI | Trip type: Family
It may have been a "coincidence" but we were told no double rooms were available when we checked in with a Priceline reservation (not possible to specify room type with...
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It may have been a "coincidence" but we were told no double rooms were available when we checked in with a Priceline reservation (not possible to specify room type with Priceline). There was a Basketball Tournament that weekend so perhaps this was true. We were able to get a roll-away bed (I was traveling with my father and we didn't want to share a bed) which ended up being quite comfortable. Room was adequate but HBO did not work and on the second day of our two-day stay our room keys were cancelled and had to be re-set. They didn't "take" the first time and I had to return to the desk and have them re-set a second time. The night clerk made me feel as if I was inconveniencing her ... so we never bothered to re-request the HBO be fixed. The toilet leaked as did the faucet on the sink. Otherwise clean. Breakfast was adequate, no eggs and it is TERRIBLE to see that they use STYROFOAM! All in all we got what we paid for (and yes, we DID get a deal) but did not necessarily feel that we were valued guests or that our comfort was important. « less
Read management response to this review.
Management response from gmMA121, General Manager
Thank you for your feedback! We appreciate the opportunity to hear from our guests and create a better product. As a company that prides ourselves on our great customer service, I am concerned about your experience and I would welcome an opportunity to speak with you with regards to it. Certainly, we wish all our guests to feel welcomed and comfortable in our hotel.
At your service, Ben Kowal, General Manager
« hide
“Great Stay and Super Convenient”
Feb 25, 2013
Oneta J, New York City, New York | Trip type: Couples
This was the best Econo Lodge we've ever stayed at. It was very clean and super convenient to Amherst. It was also right between a Trader Joe's and a Whole...
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This was the best Econo Lodge we've ever stayed at. It was very clean and super convenient to Amherst. It was also right between a Trader Joe's and a Whole Foods so perfect! Customer service was also excellent. Our shower drain was a bit clogged and we mentioned it to the night desk person who said he'd have it taken care of the next day. We didn't remember to remind them in the morning but when we got back the next night, it had been taken care of anyways. Breakfast was very basic but for the price, it was fine. I would recommend this hotel to others traveling to the Amherst area. « less
“Econe Lodge Hadley, Ma.”
Feb 13, 2013
hoodoo2003, Phoenix, Arizona | Trip type: Solo travel
I always stay here on my visits to see my son at UMass. Great location, friendly staff, clean rooms, heated pool. 4 night stay this time, one night being superstorm...
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I always stay here on my visits to see my son at UMass. Great location, friendly staff, clean rooms, heated pool. 4 night stay this time, one night being superstorm NEMO. No driving ban after 4pm, so we got snacks, and drinks, for a night in room. TV, free wire less made it perfect. In the morning, plow was in the parking lot, staff shoveling outside @ 700am. Impressive. Plus shovels available for guests. Great stay again Thanks Econ Lodge « less
“Wonderful Desk Lady”
Jan 23, 2013
JolieIthaca_NY, Ithaca, NY | Trip type: Family
I took my daughter to Umass-Amherst and wanted a place to stay the night. The Econolodge was convenient and overall met my needs. The evening lady was not very friendly...
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I took my daughter to Umass-Amherst and wanted a place to stay the night. The Econolodge was convenient and overall met my needs. The evening lady was not very friendly and said my card had been declined when it had not. I asked her to try again and everything went fine. The free breakfast the next morning was great! But that is not why I am writing. The next day before checkout, I forgot a check for over 2,000 dollars on the bed. When my daughter and I got back on campus, we were franctic. After combing every available stop, we returned to the Econolodge and the check was waiting for us in an envelope at the desk. The sweet desk lady (Jan 21st around 2:00m - Lynn?) was a doll. For us, honesty trumps everything. Thank you. « less
“Not So Good”
Dec 30, 2012
M&ALongGrove, Long Grove, IL | Trip type: Couples
We stayed here for a couple nights in mid-October. I am just now writing this review because of a billing issue, which has recently been resolved. Here's the story:
I...
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We stayed here for a couple nights in mid-October. I am just now writing this review because of a billing issue, which has recently been resolved. Here's the story:
I booked a room - through a travel site - at the last minute, because of an unplanned family-related matter: 4 nights - Saturday through Tuesday. A King Room. Non-smoking. Our plane out of O'Hare was delayed, and we arrived at the hotel around 7pm. We were told at the front desk that the "last King, non-smoking room was given to another guest 10 minutes ago." The place was sold-out, and there was only one room available: a King, smoking room. Of course, we had no choice and took the room with a promise to move us into a non-smoking room the next day.
We got to the room, opened the door and were hit by a wall of "smoke stink" that was made even worse by the room heater which was blasting hot air. It was like walking into a smoldering ash tray. I am not exaggerating, everything in the room was saturated with smoke. It was - hands down - the most-disgusting room that we have ever stayed in, in all our travels.
Needless to say, we did not really sleep that night. The only good thing was that we didn't unpack our bags: kept them in the trunk of our rental car, which was clean and smelled great! (Unfortunately, we couldn't spend the night in the car!) However, the next morning, our clothes smelled like we spent the night at some dive bar. I'll leave it at that.
Before leaving the hotel in the morning, we did complain - again - at the desk, and did get a new King, non-smoking room later in the day, when it became available. Nothing special. As a matter of fact, when we got back to the hotel to check into our new room, the bed wasn't even entirely made-up. Specifically, the bedspread was pulled down, not covering the pillows. And the bathroom was short on towels.
Later that day, we had ANOTHER unexpected family issue which required us to check-out 2 nights early - a good thing! - and drive to Connecticut. However, we pre-paid the travel site for 4 nights. The billing issue, which I mentioned above, resulted in a one-night credit.
This was a crazy-bad trip from beginning to end. One that we'll always remember.
As you all know, every trip is a personal experience. You get the good and you get the bad. At this Comfort Inn, we got the bad. Oh well. We'll never stay here again.
To end on a positive note: the front desk staff was totally professional and did the best job they could do, under the circumstances. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00 pm
Check Out:
11:00 am
Floors:
3
Rooms:
63
Non Smoking Rooms:
58
Handicap Rooms:
Suites:
0
Meeting Rooms:
0
Policies / Expenses
Nightly Parking:
$0.0
Total Taxes:
11.70%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Econo Lodge
Standard Two Doubles Non-Smoking
Two Double Beds
Cotton linens and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied while a microwave can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. A washer/dryer, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Standard King Non Smoking
One King Bed
Cotton linens and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied while a microwave can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. A washer/dryer, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Amenities - Econo Lodge
Air conditioning
Alarm clock
Clothes drying
Complimentary breakfast
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Facilities for the disabled
Fax available
Free local calls
Handicap accessible
Ice Maker
Internet - ethernet
Laundry facilities
Non-smoking rooms
24 hours opened
Private bathroom in room
Private car parking
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Testimonials: Why use Hotel Planner?
"I got 32 total responses! I can't calculate the time that saved me--it was so easy to choose the perfect hotel for our event. This is an awesome free service!" K.S. - Washington, DC
"I want to thank all who have helped me book my group. You folks are truly wonderful and your website is the best group site I've ever worked with. Should our church decide to use you folks again I will always recommend and use your services!" L.P. - Windsor, CT
Based on 58 traveler reviews 
Value
Rooms
“Not Priceline Friendly?”
Standard Two Doubles Non-Smoking
Standard King Non Smoking