The Palmer House didn't become a beloved downtown Chicago hotel by chance. It did so by design. Since 1871, the iconic Chicago hotel has been host to countless celebrated figures. Today, having undergone a meticulous $170 million renovation, the Palmer House awaits those stories yet to be written and forever to be retold. We invite you to share in the inspired story of this downtown Chicago hotel. Even more so, within the walls and halls of the Palmer House, we encourage you to compose your own.
Star Rating:
Local Attractions:
Steps from:
Theater District
Millennium Park/The Bean
Grant Park/Buckingham Fountain
Art Institute of Chicago
Macy's on State Street (formerly Marshall Fields)
Shopping at Block 37
May 22, 2013
tinamagill, New Jersey | Trip type: Family
Great location for shopping and restaurants! Hotel lobby is beautiful, but bar closes early. Registration Staff is nice and accommodating. Nothing above and beyond. Convenient Starbucks in the hotel. No...
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Great location for shopping and restaurants! Hotel lobby is beautiful, but bar closes early. Registration Staff is nice and accommodating. Nothing above and beyond. Convenient Starbucks in the hotel. No way to print boarding passes, concierge not very helpful. Not a bad choice, but not the best. « less
“Always Pleasant”
May 22, 2013
Mozo4ever, Los Angeles, California | Trip type: Business
My wife and I come to Chicago at least once a year and most often than not we stay here. We enjoy the atmosphere and the location. After the last...
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My wife and I come to Chicago at least once a year and most often than not we stay here. We enjoy the atmosphere and the location. After the last remodeling the rooms are pleasant, clean and enjoyable. It's a rather big place with a lot of coming and going so it may not be the best place for families but for a couple or a business trip it's perfect. « less
“Amazing old hotel”
May 22, 2013
t m, Calgary, Canada | Trip type: Business
I have stayed in the Palmer House a number of times but I have just returned from my latest stay. If you like old world hotels this is it. The...
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I have stayed in the Palmer House a number of times but I have just returned from my latest stay. If you like old world hotels this is it. The rooms are small but very functional and the amenities are all there. Hilton beds, large flat screen TV's and a staff that will handle any concern. Great fitness facility and Spa. Four nights and I felt like I was at home. « less
“Chicago Trips”
May 21, 2013
Patti O, Waterford, Michigan | Trip type: Family
Since my son has moved to Chicago, I have been visiting at least a couple of times a year. Went Mothers Day Weekend and had reservations at the Palmer House....
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Since my son has moved to Chicago, I have been visiting at least a couple of times a year. Went Mothers Day Weekend and had reservations at the Palmer House. I would recommend this hotel to anyone. It is extremely convenient to the "L" for getting around to the various events/sight seeing activities. Since we go often, we have learned how easy it is getting around the City. The double bed rooms are roomy, the decor is very classy and elegant. What I love about the Palmer House is the Lockwood Bar, you can sit in couches, comfortable chairs, sit at the bar or high top tables and get served. The Concierge gave us great information on a place to eat near the theatre so we would not feel rushed. See their website and you will exactly what the rooms look like. « less
“four star price for two star product”
May 21, 2013
Lee2828Usa, USA | Trip type: Business
Just speent two nights here while attending a large convention in town. This is one of the very few hotels has room available, I found out the hard way.
Check...
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Just speent two nights here while attending a large convention in town. This is one of the very few hotels has room available, I found out the hard way.
Check in around 1 pm and was told room is not ready, will text me when it's ready around 3 pm. Standard for a sold out hotel. However, no text when 5 pm arrived, I was back to see if the toom is ready. Long long line, two front desk clerk? I wonder who made the schedule for a sold out hotel date. Two front desk cleck should be enough for 1000 room hotel. Front desk manager need a raise for lowest cost per cuustomer served.
Finally get in the room and see room service from the night before still in front of the room. Makes me wonder how clean my room was for the busy house keeping staff. I can tell they were rushing to get the room ready. One bar of hand soap. No bath soap.
Supposed to meet a business associate at the lobby bar at 6 pm. The place was packed with one (1) server. Dirty glasses everywhere, waited for 10 minutes with no service, decided to go elsewhere. That was the last time I even attempted to spend a dime for food or bev here.
They finally removed the room servise left over 10 am the second day of my stay. Stayed at the executive floor with no turn down service. Club floor lounge always full with very little service. Internet charge is $13 per day per devise. If you have a phone, an Ipad and a computer, that's $39 per day before sales taxes. I was in Autin TX four season three weeks ago, they charge $13 a day for up to three devise. Guess Hilton is three times more upscale than four seasons. We do know that only upscale hotels has internet charges.
My advice is stay away from this place if they are busy. Looks like they staff at 25% full at all time. With this kind of service? I am sure they will be 25% full 90% of the time. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
One King Executive Floor
1 king bed with pillowtop mattress. 192-336 square feet. Desk. High-speed Internet access (surcharge). Two multi-line phones. Video games (surcharge) and complimentary premium cable channels. Bathrobes.Complimentary Peter Thomas Roth Clinical Skin & Hair Care amenities. Complimentary Continental breakfast, afternoon snacks, and evening hors d’oeuvres.
Executive Suite, One King Bed
One King Bed
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Two Queen Beds
Two Queen Beds
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard One King
1 king bed with pillowtop mattress. 180-368 square feet. Desk. High-speed Internet access (surcharge). Video games (surcharge) and complimentary premium cable channels. Complimentary Peter Thomas Roth Clinical Skin & Hair Care amenities.
One King Bed, Non-Smoking
One King Bed
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
One King Bed, Accessible
One King Bed
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
One King Bed
One King Bed
For a good night's sleep, settle onto the pillowtop bed with premium bedding. The video-game console and premium TV channels with pay movies are offered for your entertainment. Request an in-room massage. Microwaves and refrigerators can be requested. You will have a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - The Palmer House Hilton
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Concierge service
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Fax available
Fitness and health center
Garage
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Non-smoking rooms
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Spa
Swimming pool - indoor
Telephone in all rooms
Television
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - The Palmer House Hilton
Inexpensive 'L' (subway) service to O'Hare (ORD) and Midway (MDW) steps away.
6 blocks from Union Station
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything was fine and our group was treated well. I would use your site again and also let my friends know about it. Your site worked exactly as advertised." S. T. - Long Island, NY
"Our trip was great! The hotel was wonderful, the staff was superb, and the help from your company was terrific! We will definitely keep you in mind for our next trip and will not hesitate to recommend you to anyone. Thank you for the great help and patience!" S.R. - Layton, UT
Based on 3,094 traveler reviews 
Value
Cleanliness
Service
“Standard”
“Amazing old hotel”
“four star price for two star product”
Executive, One King Bed
Two Queen Beds
Standard One King