Address
226 West 52nd St.
New York, NY 10019
United States 1-800-230-4134 Map
NOVOTEL NEW YORK TIMES SQUARE
Location. Located in central New York, Novotel New York Times Square is a family friendly hotel steps from Roseland Ballroom, August Wilson Theater, and Gershwin Theater. Additional points of interest include Columbus Circle and Times Square.
Hotel Features. Novotel New York Times Square features a restaurant and a bar/lounge. Room service is available during limited hours. The hotel serves buffet breakfasts each morning (surcharges apply). Recreational amenities include a fitness facility. This 3.5 star property has a 24 hour business center and offers limo/town car service. Wireless Internet access (surcharge) is available in public areas. Concierge services and tour assistance are available. Additional property amenities include a rooftop terrace, multilingual staff, and gift shops/newsstands. This is a smoke free property.
Guestrooms. 480 air conditioned guestrooms at Novotel New York Times Square feature safes and complimentary newspapers. Accommodations offer city views. Bathrooms feature hair dryers. Wireless Internet access is available for a surcharge. Guestrooms offer desks. Flat screen televisions have pay movies. Also included are windows that open and blackout drapes/curtains. Guests may request hypo allergenic bedding and wake up calls. Housekeeping is available daily.
May 19, 2013
A TripAdvisor Member | Trip type: Business
The hotel is under massive work in process. I' m a long time customer but perhaps this will be th last time in this hotel. A big mess averywhere, rooms...
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The hotel is under massive work in process. I' m a long time customer but perhaps this will be th last time in this hotel. A big mess averywhere, rooms newly refurbished but smaller than before. New furniture and room decoration (new rooms) of low level. No food or drink everywhere in the hotel, no drink in the room. Ok , I could accept this but with a lower rate. The rate I paid is full rate as the hotel was fully operational. Sorry Sirs, this is not a good policy. « less
Read management response to this review.
Management response from Marc Sternagel, General Manager
Dear Traveler,
Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We want to offer our clients a complete METAMORPHOSIS and this process does sometimes result in consequences where there may be a closing of the restaurant. This process is mandatory for the safety of the building, and we apologize that this had coincided with your stay. We hope that you will give us the opportunity to better serve you in a future visit to NYC. I am sure you will be amazed at the changes to come!! Follow us on our website novotelmetamorphosis to see the soon-to-be NEW Novotel Times Square.
Thank you very much!.
Sincerely,
Marc Sternagel General Manager
« hide
“Nice to be back.”
May 17, 2013
abnicho, Sydney | Trip type: Family
This time was my wife treating our 2 adult daughters to a chick trip. Flight delay gave 9:30pm check-in after 15 hr flight so tired but excited trio. Staff very...
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This time was my wife treating our 2 adult daughters to a chick trip. Flight delay gave 9:30pm check-in after 15 hr flight so tired but excited trio. Staff very welcoming, gave info on restaurants & take-out food due hotel refurbishing. 11th floor room so no noise problems. Newly refurbished room, very comfortable. Needs more hanging facility in bathroom for towels & clothes. Would have been nice to have coffee/tea making facilities in room particularly while room service suspended but also ongoing. Daughters enjoyed gym available at 3am on arrival. 6am check-out for early flight, was smooth, always friendly, courteous, helpful doorman had taxi waiting. Return visit already being planned. « less
Read management response to this review.
Management response from Marc Sternagel, General Manager
Dear abnicho,
We are thrilled that you enjoyed your stay! I really appreciate you taking the time to write on here regarding the great service of our staff. It is our employees that are truly the hardest working individuals throughout this process. Thank you for providing such friendly and considerate comments on their services. We are delighted that they were able to exceed your expectation and I will share your comments with them. We hope we can welcome you back for your next stay after our incredible metamorphosis! You will soon be able to have a New York inspired cocktail on our terrace providing stunning views of Times Square. Please take a look at our website novotelmetamorphosis to follow our progress.
Thank you very much!
Sincerely,
Marc Sternagel General Manager
« hide
“Absolute disaster.”
May 17, 2013
BruceLC, Houston, Texas, USA | Trip type: Business
Due to renovation there is no restaurant, no lounge, no room service, and the place is noisy from sunrise to sunset with the construction. There is even no place to...
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Due to renovation there is no restaurant, no lounge, no room service, and the place is noisy from sunrise to sunset with the construction. There is even no place to get coffee in the morning without going to a near by restaurant of Starbucks around the corner!! NONE of this was revealed at the time the reservation was made, yet Accor continues to charge the FULL rate, including taxes, of about $400 per night. The construction is scheduled to last into the fall so this is not a minor deal or inconvenience. This is a TRUE DISASTER!!!! As for the room, it was unusually cold the night I stayed there, however, the A/C had been turned on for the season, so increasing the thermostat temperature only meant pushing more cold air into the room and making it colder. « less
Read management response to this review.
Management response from Marc Sternagel, General Manager
Dear BruceLC,
Thank you for having taken your time to provide us with this feedback regarding your stay. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. We honestly understand your frustrations regarding the transformation of the hotel and the services we were able to offer during the length of your stay were not adequate for your needs. We want to offer our clients a complete METAMORPHOSIS and this process does sometimes result in consequences where there may be a closing of the restaurant and bar. This process is mandatory for the safety of the building, and we apologize that this had coincided with your stay. We hope we can welcome you back for your next stay after our incredible metamorphosis! You will soon be able to have a New York inspired cocktail on our terrace providing stunning views of Times Square. Please take a look at our website novotelmetamorphosis to follow our progress.
Thank you very much!.
Sincerely,
Marc Sternagel General Manager
« hide
“Under Renovation.... OK In This State. Probably Very Good Once It's Finished...”
May 15, 2013
Travelling_Scot_10, London | Trip type: Solo travel
So..... As the title states - this hotel is under renovation.
It's debatable as to whether or not it should still be open just now.
It's arguably greedy. Rather than...
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So..... As the title states - this hotel is under renovation. It's debatable as to whether or not it should still be open just now. It's arguably greedy. Rather than closing the hotel they have kept it open and are almost certainly taking a lot longer to do the renovation as a result of staying open.
I arrived at the hotel and went it what felt like a side entrance. They only had one elevator working, so at busy times this may be a bit of a drag. The lobby is upstairs. The front desk clerk was really polite and gave me a great welcome. He checked me in quickly, gave me a Wi-Fi code, and a nice little welcome pack with a bottle of water, some ear plugs, and a muesli bar. The ear plugs were a bit of a concern, but thankfully I didn't need them.
The room was a good size, and had a decent view down to the Hudson. I could see the USS Intrepid and the gorgeous BA Concorde that is parked up there.
There's not much more I can tell you about the hotel - because pretty much everything else is unavailable during the renovation. No Bar, No Restaurant, No Room Service, No Mini-Bar, and probably a few other missing things too.....
As it happens - it wasn't a major problem. The location of the hotel is fabulous and there are plenty of dining and drinking options on the doorstep. There is also a Duane Reade under the hotel which provides for the lack of a mini-bar and room service.
On check out I wanted to leave my bags in the hotels luggage room. I regret to say the Hotels Porter was a bit rude. I witnessed him being pretty rude to a couple of other guests, and I didn't think much of him either.
I was in one of the "not yet refurbished rooms". It was ok, so I can only hope that the refurbished rooms will be way better.
My guess is that post renovation this will be a great hotel. During the renovation I reckon I was paying about $60 a night too much. It's clean and well placed, so if you get a good deal during the refurb it will serve you well. If it's not a good deal - check out some other hotels in the area.
I will happily stay here again post renovation.... « less
Read management response to this review.
Management response from Marc Sternagel, General Manager
Dear Travelling_Scot_10,
Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the current state of the hotel and we want to thank you for having stayed with us through the transformation. We want to offer our clients a complete METAMORPHOSIS and this process does sometimes result in consequences where there may be a closing of the restaurant and bar. This process is mandatory for the safety of the building, and we apologize that this had coincided with your stay. Our location is really one of the best in the city and we hope we can welcome you back for your next stay after our incredible metamorphosis! You will soon be able to have a New York inspired cocktail on our terrace providing stunning views of Times Square. Please take a look at our website novotelmetamorphosis to follow our progress.
Thank you very much!
Sincerely,
Marc Sternagel General Manager
« hide
“Renovations On,Peacefulness Off”
May 10, 2013
ashokscm, scmgpl | Trip type: Business
Stayed there in April as this was the cheapest hotel in Times Square.As renovations are going on now better not to take the lower floor rooms as you will be...
more »
Stayed there in April as this was the cheapest hotel in Times Square.As renovations are going on now better not to take the lower floor rooms as you will be disturbed right from around 6 AM .Inhouse restaurants not there but lots of eating places about a 1-2 Minute walk.Try the Applebee's round the corner for breakfastand NANKING nearby for Dinner as they specialise in Fusion Chinese and Indian Food. « less
Read management response to this review.
Management response from Marc Sternagel, General Manager
Dear ashokscm,
Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the current state of our property. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We hope that you will give us the opportunity to better serve you in a future visit to NYC. I am sure you will be amazed at the changes to come!! Follow us on our website novotelmetamorphosis to see the soon-to-be NEW Novotel Times Square.
Thank you very much!
Sincerely,
Marc Sternagel General Manager
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Novotel New York Times Square - Hotel Room Types
Newly Redesigned 2 Double Beds
Two Beds. This room overlooks the city. Wireless Internet access (surcharge) keeps you connected, and the 46-inch flat-screen TV offers pay movies and premium channels. Bathroom amenities include a rainfall showerhead and a hair dryer. A safe, a cordless phone, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Newly Redesigned 2 Double Beds Times Square View
Two Beds
This room overlooks the city. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers pay movies. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Newly Redesigned King bed Times Square view
One King Bed. This room overlooks the city. Wireless Internet access (surcharge) keeps you connected, and the 46-inch flat-screen TV offers pay movies. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Newly Redesigned King bed
One King Bed. This room overlooks the city. Wireless Internet access (surcharge) keeps you connected, and the 46-inch flat-screen TV offers pay movies. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
2 Double Beds Times Square View
Located on floors 9-33, and featuring views of Times Square, these 280-square-foot guestrooms each have 2 double beds. The 32-inch LCD TV comes with pay movies. Wireless Internet access is available for a surcharge. A minibar and in-room safe are provided. The bathroom includes a shower/tub combination and a hair dryer.
2 Double Beds Low Floor
Located on floors 9-19, and featuring city views, these 280-square-foot guestrooms each have 2 double beds. The 32-inch LCD TV comes with pay movies. Wireless Internet access is available for a surcharge. A minibar and in-room safe are provided. The bathroom includes a shower/tub combination and a hair dryer.
1 King Bed Times Square View
Located on floors 9-33, and featuring views of Times Square, these 280-square-foot guestrooms each have 1 king bed. The 32-inch LCD TV comes with pay movies. Wireless Internet access is available for a surcharge. A minibar and in-room safe are provided. The bathroom includes a shower/tub combination and a hair dryer.
1 King Bed Low Floor
Located on floors 9-19, and featuring city views, these 280-square-foot guestrooms each have 1 king bed. The 32-inch LCD TV comes with pay movies. Wireless Internet access is available for a surcharge. A minibar and in-room safe are provided. The bathroom includes a shower/tub combination and a hair dryer.
1 King Bed
Located on floors 19-33, and featuring views of Manhattan's skyscrapers, these 280-square-foot guestrooms each have 1 king bed. The 32-inch LCD TV comes with pay movies. Wireless Internet access is available for a surcharge. A minibar and in-room safe are provided. The bathroom includes a shower/tub combination and a hair dryer.
Amenities / Additional Information - Novotel New York Times Square
Voice Mail
Safe
Video Check Out
Fitness Facility
In House Bar
TV In Room
Air Conditioning
Clothing Iron
Wake Up Service
Room Service
Hair Dryer
Car Rent Desk
Family Rooms
Check In:
3 PM
Check Out:
noon
Floors:
33
Rooms:
480
Area Attactions - Novotel New York Times Square
Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Roseland Ballroom 0.1 km / 0 mi August Wilson Theater 0.1 km / 0 mi Gershwin Theater 0.1 km / 0 mi Ed Sullivan Theater 0.1 km / 0.1 mi Circle in the Square Theater 0.2 km / 0.1 mi Carnegie Hall 0.4 km / 0.2 mi Radio City Music Hall 0.4 km / 0.3 mi Museum of Arts and Design 0.5 km / 0.3 mi Time Warner Center 0.6 km / 0.3 mi Minskoff Theater 0.6 km / 0.3 mi Museum of Modern Art 0.6 km / 0.3 mi Top of the Rock Observation Deck 0.6 km / 0.4 mi Broadway 0.6 km / 0.4 mi American Folk Art Museum 0.6 km / 0.4 mi Columbus Circle 0.6 km / 0.4 mi
The nearest airports are: New York, NY (TSS East 34th Street Heliport) 2.5 km / 1.6 mi New York, NY (JRB Downtown Manhattan Heliport) 7.1 km / 4.4 mi New York, NY (LGA LaGuardia) 9.5 km / 5.9 mi Newark, NJ (EWR Liberty Intl.) 18.2 km / 11.3 mi
The preferred airport for Novotel New York Times Square is New York, NY (LGA LaGuardia).
Notifications and Fees
er stay free when occupying the parent or guardian's room, using existing bedding.
The following facilities will be closed from 19 February 2013 to 17 June 2013 (dates subject to change):
Bar/Lounge
Dining venue
The following fees and deposits are charged by the property at time of service, check in, or check out.
Self parking fee: USD 30 per day
Fee for in room wireless Internet: USD 9.99 per 24 hour period (rates may vary)
Breakfast fee: USD 21.95 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Based on 3,141 traveler reviews 
Value
Cleanliness
“Hope better in future”
“Absolute disaster.”
“Under Renovation.... OK In This State. Probably Very Good Once It's Finished...”
Newly Redesigned 2 Double Beds
Newly Redesigned King bed Times Square view
2 Double Beds Times Square View
1 King Bed Times Square View