The New York Helmsley Hotel, a world-class property nestled in the heart of Midtown Manhattan, within walking distance of Times Square, Grand Central Station and the United Nations, as well as the Theatre District and Rockefeller Center.
From the moment you step through the front door, you will immediately notice the attention to detail that the Helmsley name is synonymous with. From the classic marble lobby, to the warm and spacious guest rooms, you will be impressed with all the service and amenities that our guests have come to expect from a Helmsley Hotel.
Over 9,000 square feet of meeting space, a which consist of The Knickerbocker suite that holds 250 for banquet, 180 for dinner/dance or 300 for cocktail reception. Our executive Boardrooms hold 8-15 people and contains state of the art amenities, including drop screens and 32-41 inch flat screen TV.
Star Rating:
Local Attractions:
Grand Central Station, The United Nations, The Chrysler Building
A quick stay, but great front desk supervisor and Dennis at the door was so helpful finding me a cab to the airport. He was friendly and very good at...
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A quick stay, but great front desk supervisor and Dennis at the door was so helpful finding me a cab to the airport. He was friendly and very good at his job!! I felt bad that i had no cash to tip him. Please know that I'll be back and plan to return to the Westin Grand Central. « less
“Impressive”
May 16, 2013
howard c, Bangor, United Kingdom | Trip type: Family
Superior in every way - lay-out, facilities, equipment, cleanliness
Is second to none. Staff, from bottom to top were very focused,
extraordinarily professional and very friendly. Efficiency is something
that...
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Superior in every way - lay-out, facilities, equipment, cleanliness Is second to none. Staff, from bottom to top were very focused, extraordinarily professional and very friendly. Efficiency is something that comes naturally and pride on all aspects of their work underlines a superlative service. The rooms are large and luxurious, and every facility one might require was available. A delight and a privilege to have stayed here. Truly Outstanding. I cannot fault this hotel and look forward to returning. « less
“Not the Westin you're probably used to...”
May 16, 2013
BThomasC, Boston, Massachusetts | Trip type: Business
A decent experience, and good for NYC, but well below what you might be used to staying at other Westin Hotels.
Small things lacking that made it feel like something...
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A decent experience, and good for NYC, but well below what you might be used to staying at other Westin Hotels.
Small things lacking that made it feel like something you would find at a lesser chain. Plus considerably more busy and loud (even by NYC standards) in the common areas.
Very good location and decent price made an acceptable option but I would look elsewhere. « less
“Good sleep at a great location”
May 15, 2013
marijke1974, Utrecht | Trip type: Business
After a long day being awake for over 24 hours we arrived at The Westin. We were greeted with a smile and within minutes we got to our room.
After...
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After a long day being awake for over 24 hours we arrived at The Westin. We were greeted with a smile and within minutes we got to our room. After walking to the nearest drugstore (2 minutes max) we took a nice hot shower and got in to one of the best beds I've ever slept in. We did get some street noise on the 14th floor but overall it was a great nights sleep. Check out was smooth.
Some things in our room didn't really feel as a four star hotel. Amenities could feel a bit more luxurious, some places in our room were dusty and some small things like a loose screw in the bathroom door.
So if you are looking for a perfect four star hotel you might find some flaws. But we really enjoyed our night. Great bed, great location, great shower, very dark spacious room and as a bonus a view of the Empire State Building.
I used Priceline to book my room with made it excellent value. « less
“Lack of service”
May 15, 2013
Knicpo, New York City, New York | Trip type: Business
This place used to be much better when Leona Helmsley was around now it's just another place. They reno this place and looks much better but the service is lacking!!!!...
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This place used to be much better when Leona Helmsley was around now it's just another place. They reno this place and looks much better but the service is lacking!!!! I remember staying here about 5 years ago and the service was great. They had one of the best doorman (Nick)in the city giving you the best info and providing exceptional service now you have a bunch of donkeys begging for a tips! The front desk has no personality and management is aloof . I needed a room for one of my clients and I choose this place for him to stay, what a mistake! I had asked the doorman for direction and a nice place to eat in the area and they had no clue. The front desk made me feel like they were doing me a favor for letting my client stay here and management couldn't understand that I wanted the bill, and when my guest checked in they still asked for a credit card after I provide mind for all charges. I'm still waiting for them to response to my complaints. Never again! They have a bar which is okay and room service was good.The only bright spot were the bellmen who picked up the slack and when above and beyond to help my guest! This place is for guest who are use to doing everything themselves because for the most part you have lack of service! I wish I can remember the young man who was the only one who provided exceptional service to both my client and myself . The only thing I can remember is that he is Asian. Management , you need help training your staff to meet 4-5 star service, I'm sure they aren't train or ever had any type of service training, this is all on managements and who ever is in charge should be fired!!! I would know, I worked with Leon and I'm sure she would turn over in her grave if she knew what happened to her hotel once westin took it over! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: individual cancellation 24 Hours Prior to Arrival. This cancellation does not apply to contracted groups of 10 or more rooms.
Nightly Parking:
$53
Typical Group Deposit:
Guarantee required
Total Taxes:
14.25%
Total Misc Fees:
$3.50 USD (mandatory resort fees/taxes)
Room Types - The New York Helmsley
Traditional, One King Bed
One King Bed
This room overlooks the city. Wireless Internet access (surcharge) keeps you connected. A coffee/tea maker is supplied. You will have bathrobes, slippers, and a hair dryer. Air conditioning, a safe, and a multi-line phone are included. This room is Non-Smoking.
Deluxe, One King Bed
One King Bed
This room overlooks the city. Wireless Internet access (surcharge) keeps you connected. A coffee/tea maker is supplied. You will have bathrobes, slippers, and a hair dryer. Air conditioning, a safe, and a multi-line phone are included. This room is Non-Smoking.
Traditional, Two Double Beds
Two Double Beds
This room overlooks the city. Wireless Internet access (surcharge) keeps you connected. A coffee/tea maker is supplied. You will have bathrobes, slippers, and a hair dryer. Air conditioning, a safe, and a multi-line phone are included. This room is Non-Smoking.
Deluxe, Two Double Beds
Two Double Beds
This room overlooks the city. Wireless Internet access (surcharge) keeps you connected. A coffee/tea maker is supplied. You will have bathrobes, slippers, and a hair dryer. Air conditioning, a safe, and a multi-line phone are included. This room is Non-Smoking.
Amenities - The New York Helmsley
Air conditioning
Alarm clock
Baggage storage facilities
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - The New York Helmsley
JFK - 15 mis.
LaGuardia - 15 mis.
Newark - 20 mis.
Taxi Fare - $45.00 One Way
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything went great! They even provided complimentary "goodie" bags :)- I'm glad I came across your site. It made things so much easier... Yes...I have referred someone to your site already and I trust we will use you again :) Thank you for your assistance :))" Y.C. - Tulsa, OK
"This is a wonderful tool for securing group hotel reservations! I will certainly use you again when we begin to plan our next group outing." T.J. - Greenview, SC
Previously Known As: New York Helmsley Hotel, The New York Helmsley Hotel
Based on 431 traveler reviews 
Value
Rooms
“Great NYC Trip”
“Not the Westin you're probably used to...”
“Lack of service”
Traditional, One King Bed
Deluxe, One King Bed
Traditional, Two Double Beds
Deluxe, Two Double Beds