The Grand Plaza Hotel, Toledo’s premier hotel is located on the banks of the scenic Maumee River. The location makes ours one of the most sought after addresses in the metropolitan area. Located near such attractions as the Hollywood Casino, Fifth Third Field-home to the Mud Hens baseball team, Huntington Center-home to the Walleye hockey team, Toledo Museum of Art-Peristyle Concert Hall-Glass Pavilion, Toledo Zoo, Valentine Theatre …..
The hotel connects to the Imagination Station Science Museum and is accessible to interstates I-75, I-280, I-80/I90 and I-475. Hotel amenities include:
Del Sol Restaurant/Aqua Lounge/ Room Service.
Indoor heated pool
Exercise Facilities
Valet Parking
Complimentary wireless internet access
CD player alarm clocks
Expandable desk with oversized work station
Two line telephone with voicemail
HD flat screen televisions with cable
Herman Miller Aeron Ergonomic work chair
Gourmet coffees and coffee maker
Rotating shower massager
Full size ironing boards and iron
Over head mounted reading lamps
Hair dryers and lighted make up mirrors
Wheelchair accessible
Star Rating:
Local Attractions:
Docks Restaurant Area, Mud Hen's Stadium, Lucas County Sports Arena, Imagination Station, Toledo Zoo, Toledo Art Museum
Hotel Reviews for Best Western Premier Grand Plaza Hotel
3.0out of 5Based on 116 guest reviews, Average
Based on 64 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
3
Very Good
19
Average
17
Poor
7
Terrible
18
Most Recent Traveler Reviews:
“can't believe everything you find in reviews”
May 12, 2013
reymon43616, Maumee, Ohio | Trip type: Couples
Read the reviews after booking my hotel and wow.. Maybe there's some sort of parrellel universe out there or maybe other hotels are writing the reviews but I didn't recognize...
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Read the reviews after booking my hotel and wow.. Maybe there's some sort of parrellel universe out there or maybe other hotels are writing the reviews but I didn't recognize or find any of the negative issues I ran across in the reviews. I found a nice hotel with a fairly large clean and comfortable room a nice restraunt and bar; it was well worth the price. Was a blustery cold day so I didn't mind the valet parking one bit. I plan on going back, specially in the summer when the outdoor patio is open and I can enjoy the scenic view of the river. « less
“Very First Rate Hotel In Down Town Toledo”
May 7, 2013
sixgears, Gary | Trip type: Business
This is one very nice hotel the rooms are very upscale and the suiets are even better only draw back is you have to valet park the decor is nice...
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This is one very nice hotel the rooms are very upscale and the suiets are even better only draw back is you have to valet park the decor is nice also the service was A1.The corner suite is super and the presidents suite are big as a house. « less
Read management response to this review.
Management response from DOSToledo, Manager
Dear SixGears, First let me personally thank you for staying with us at the Best Western Premier Grand Plaza Hotel. I am very happy to hear that you enjoyed your stay with us. If there is anything I can do to help you with your next trip, please just call and ask for the General Manager. Warm Regards,
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We got in late Thursday and received immediate attention from the valet and a quick check in at the front desk. Our room was clean and the bed was comfortable....
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We got in late Thursday and received immediate attention from the valet and a quick check in at the front desk. Our room was clean and the bed was comfortable. The pillows were horrible, but I don't usually expect much from hotel pillows. The bathroom looked like it hadn't been touched in 20 years. Paint/wall paper was peeling off. There looked to be water damage, which was confirmed Sunday morning with water streaming from the bathroom ceiling vent. Also the lighting was so poor we had to use the mirrors in the living area.
Starting Friday and through Saturday night the Valet and shuttle service became a big issues as anytime requesting our car or shuttle became a 30 minutes wait. Even when we called ahead to the valet we were left waiting. Another issue was trying to sleep past 7a as the cleaning service started so early and you heard the constant opening and shutting of the room doors. We didn't think we needed to put on the do not disturb notice, but our door was knocked on at 7:30a for cleaning.
The only thing saving this hotel was the great location to all the functions we needed to attend for the weekend « less
Read management response to this review.
Management response from DOSToledo, Director of Programs
Dear DenverGreenStreet,
Thank you for staying at our hotel. We do appreciate your comments and will use the information to further improve our product. We take your comments very seriously and will make the necessary changes so your next stay is a more pleasant one. Thank you again.
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“Good location. Weird hotel.”
Apr 28, 2013
Ajtravel3
Overall decent stay. Location was perfect and we had a good view of the river. Many dinner options walkable. $16/night valet service seemed a bit much for a city the...
more »
Overall decent stay. Location was perfect and we had a good view of the river. Many dinner options walkable. $16/night valet service seemed a bit much for a city the size of Toledo and it got chaotic around check out. We parked across the street in a garage for half the price. Room had nice TV, OK bed, dark bathroom. We had the unfortunate luck of being right by the ice machine and service elevator, which was noisy because it wasn't blocked by doors. No free breakfast, gym was nice. Thought it was odd that the hotel hosted a boxing match. We returned from a wedding to a crowd of loud people leaving the hotel. Overall, not bad but not the best hotel experience. « less
Read management response to this review.
Management response from DOSToledo, Director of Programs
Hello,
We are glad you enjoyed your stay with us here.We do host a plethora of events in our conference center ranging from weddings, to proms, to mma events and this time boxing. The boxing event was a highly successful and popular event we host every couple of months and tickets are available to all of our guests as well.
Thank You, we hope to see you again.
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“Decent property; Lacking in a Few Areas”
Apr 28, 2013
ctbjr1309, Orlando, Florida | Trip type: Family
Stayed here this weekend with a family group. First the good: Good location for our purposes. Downtown with a nice view of the Maumee River. Good welcome at Reception. Elevators...
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Stayed here this weekend with a family group. First the good: Good location for our purposes. Downtown with a nice view of the Maumee River. Good welcome at Reception. Elevators work great even when hotel is very full. Free wireless internet is good. Decent selection of food and snacks available for purchase in area next to Reception. Inexplicably the sodas cost $3 there but only $2 when purchased from machines on guest floors.
The not so good: Rooms are tired. Bathrooms are small and lighting in bathrooms leaves much to be desired. Our group of 13 had dinner in the hotel restaurant Friday night. Restaurant not busy but it took an intolerably long time for our food to arrive. Those who had fish enjoyed their meals. The beef was not quite so popular. Last comment relates to valet parking. There was a great deal going on this weekend and valet parking was a zoo. There was not enough room for all the cars arriving and departing and not enough attendants to deal with the demand. The attendants and supervisor were very pleasant and did the best they could but clearly they were overwhelmed Saturday night. For $16 per night, I expect a more civilized experience. « less
Read management response to this review.
Management response from DOSToledo, Director of Programs
We appreciate your reviews regarding the good and the bad. We will take these comments and use the information you've given us to improve on the areas that need more attention . Thank you again.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: individual 24 hours - group - 1 month
Nightly Parking:
$16.
Total Taxes:
16.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
6.75%
Occupancy Tax:
10.00%
Parking Fee:
18.00 Per Night (discount for groups)
Avg. Plated Breakfast Cost:
12.00 Per Person
Avg. Buffet Breakfast Cost:
12.00 Per Person
Avg. Plated Lunch Cost:
15.00 Per Person
Avg. Buffet Lunch Cost:
15.00 Per Person
Avg. Boxed Lunch Cost:
12.00 Per Person
Avg. Plated Dinner Cost:
28.00 Per Person
Avg. Buffet Dinner Cost:
25.00 Per Person
Morning Break Cost:
10.00 Per Person
Afternoon Break Cost:
10.00 Per Person
Banquet Gallon of Coffee:
18.00 Per Person
Banquet Soda:
1.50 Per Person
Banquet Bottled Water:
1.50 Per Person
Banquet Hosted Bar:
10.00 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres:
25.00 Per Person/Per Hour
Room Types - Best Western Premier Grand Plaza Hotel
Handicapped king
One King Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs and CD player are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered.
One king bed
One Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs and CD player are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered.
Two double beds
Two Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs and CD player are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered.
Amenities - Best Western Premier Grand Plaza Hotel
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
TV room
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Best Western Premier Grand Plaza Hotel
Toledo Express Airport - 20 mins.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Crowne Plaza offers a complimentary shuttle anywhere within a two mile radius of the facility.
Testimonials: Why use Hotel Planner?
"Your group was spectacular and was the very reason we had a successful reunion. What great customer service! I will keep you in mind and I intend to spread the word. Thank you" P.F. - Philadelphia, PA
"Thanks so much for your help. Your website was a lifesaver as I had called that hotel the day before I logged on and was offered a block for almost twice the price!" R.D. - Oak Brook, IL
Based on 64 traveler reviews 
Value
“can't believe everything you find in reviews”
Handicapped king
Two double beds